Find Your Dream Quality Manager Job in India

Greetings from Infosys BPM Ltd.,

We are hiring Assistant Quality Manager for a Financial Services Project at Jaipur, Rajasthan, please find the below job description for your reference:

Job Role: Assistant Quality Manager

work Location: Jaipur, Rajasthan (work from office)

Education Qualification: Full-time graduation / Post graduation

Experience required: at least 6 years of experience in Quality and Process Improvement

Job Requirements:

•Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.

•Good working knowledge of Quality Control methodologies

•Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies

•Experience on Quality Assurance practices leading Stable and predictable process performance.

•Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team

•Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes

•Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.

•Ability to project manage complex change initiatives by partnering with clients

•Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.

•Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis.

Regards,

Infosys BPM Talent Acquisition Team

Greetings from Infosys BPM Ltd.,

We are hiring Assistant Quality Manager for a global Service Desk project in Bengaluru, please find the below job description for your reference and apply if interested.

Job Role: Assistant Quality Manager

Work Location: Bengaluru (work from office)

Education Qualification: Full-time graduation / Post graduation

Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain

Job requirements:

• 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations

• Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions.

• Added advantage if certified on ITIL methodology

• Experience in leveraging various Industry leading ITSM platforms such as Service Now, CISM and proven expertise in replicating key best practices and reporting from these platforms

• Experience in leveraging industry leading Quality audit platforms such as Verint, NICE or similar tools to drive enhanced user experience and efficiency of the Quality Team

• Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes

• Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency. Added advantage if certified as Six Sigma Green/Black Belt

• Ability to enhance key Customer and User Experience metrics such as NPS/CSAT by driving focused initiatives by partnering with delivery and client teams

• Ability to analyze complex data and share key process and business inferences/insights with the leadership team, including proactive operational risks and challenges.

• Experience in modernization and digitization initiatives to enhance adoption of digital tools in the Service Desk space

• Collaborate with Work Force Management (WFM) team to drive optimization initiatives including support in effort estimation, planning etc.

• Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis

• Strong communication skills and ability to represent Infosys BPM Quality as part of Senior Leadership reviews and potential client visits

Regards,

Infosys BPM Talent Acquisition Team

Greetings from Infosys BPM Ltd.,

We are hiring Assistant Quality Manager for a Banking project at Chennai, please find the below job description for your reference and apply if interested.

Job Role: Assistant Quality Manager

Work Location: Chennai (work from office)

Education Qualification: Full-time graduation / Post graduation

Experience required: At least 6 years of experience in Quality and Process Improvement in banking Domain

Job Description:

• Good experience & knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.

•Good working knowledge of Quality Control methodologies.

•Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies.

•Experience on Quality Assurance practices leading Stable and predictable process performance.

•Experience in leveraging & proven expertise in replicating key best practices and standards, realizing cross industry synergies.

•Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team.

•Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes.

•Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.

•Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.

•Ability to analyze complex data and share key process and business inferences/insights with the leadership team.

•Ability to project manage complex change initiatives by partnering with clients.

•Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.

•Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis

•Strong communication skills.

Regards,

Infosys BPM Talent Acquisition Team