Find Your Dream Quality Manager Job in India

Greetings from Infosys BPM Ltd.,

We are hiring Assistant Quality Manager for a global Service Desk project at Electronic City, Bengaluru, please find the below job description for your reference and apply if interested.

Job Role: Assistant Quality Manager

Work Location: Electronic City, Bengaluru (work from office)

Education Qualification: Full-time graduation / Post graduation

Experience required: At least 6 years of experience in Quality and Process Improvement in Service Desk domain

Job requirements:

• 6+ years of relevant BPM Quality management experience in Customer Service and Service Desk Operations

• Proven Service desk (Voice/chat/email) experience in managing overall effectiveness of IT helpdesk through ticket audits and other Quality Interventions.

• Added advantage if certified on ITIL methodology

• Experience in leveraging various Industry leading ITSM platforms such as Service Now, CISM and proven expertise in replicating key best practices and reporting from these platforms

• Experience in leveraging industry leading Quality audit platforms such as Verint, NICE or similar tools to drive enhanced user experience and efficiency of the Quality Team

• Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes

• Diagnosis and implementation of improvement o

We're hiring || Senior Manager Quality || Indore

Job Specifications:

• Develop and implement QA Frameworks, SOP's and evaluation processes
• Analyze call/chat/email evaluations, identify trends, and suggest improvements
• Ensure Compliance with client specific KPI's and service level agreements
• Report Key Quality Metrics - NPS, FCR, QA Scores
• Drive RCA for quality deviations and develop corrective action plans
• Client & Stakeholder Management (3rd Party Client Management)
• Experience with Six Sigma, COPC or Lead Methodologies
• Minimum - Green Belt Certified
• In a leadership/managerial role for at least 2 years
• Strong Knowledge of QA Tools, call center metrics
• Proficient in PowerPoint and QA Software
• Supports Innovation & Continuous Improvement

Role: Training & Quality Manager

Training & Quality Manager

Department: Business

Location: Jodhpur

Reports to: Chief Business Officer

About LXME

LXME  Money Made for Her.

LXME is Indiaʼs first comprehensive financial ecosystem designed exclusively for women — empowering them to earn, spend, save, and invest with confidence.

From LXME Pay (ourUPI-led payments platform)to Invest and Learn , weʼre building a new kind of financial experience — one that starts with education and ends with empowerment.

About the Role

The Training &Quality Manager willbe the capability and compliance custodian of LXMEʼsbusiness

organization. Youʼll design and deliver training programs that empower every customer-facing team — from Sales to Distribution to Money Coach — while ensuring excellence in quality, compliance, and customer experience.

This is a hands-on role that combinescontent creation, facilitation, quality audits, and performance enablement — to drive real, measurable improvement across sales, service,and advisory functions.

What Youʼll Build / Lead / Own

Design and maintain LXMEʼs central trainingframework & playbook for all teams.

Conduct onboarding, refresher, and product certification programs (incl

Ranika Design is a leading design focused manufacturer of Fashion Accessories & Clothing (Wovens). We are based in Sector 8, Noida.

We are searching for a Quality Manager for our new launched Clothing (Woven) division.

Responsibilities

• Overview and ensure the Quality department objectives are met
• Create a department structure & job responsibilities
• To train and guide a team of QCs and checkers
• Create process flow for the department and tweaking as and when necessary.
• Making SOPs for smooth functionality.
• Managing the cost of the department vs the budget
• Managing inspections

Qualifications

• Minimum 5 years of experience as a Quality manager in an export house
• Strong product knowledge of wovens
• Strong managerial skills
• Strong English verbal + communication skills

The Training & Quality Manager – AI/LLM Practice will lead global training and quality initiatives for AI/LLM projects, ensuring operational excellence, consistency, and compliance. The role focuses on building scalable training frameworks, standardizing quality processes, and driving continuous improvement across global teams. You’ll collaborate with cross-functional and client stakeholders to strengthen delivery performance and enhance overall project quality in alignment with AI/LLM goals.

Key Responsibilities

• Lead global training and quality programs for AI/LLM projects ensuring consistency, accuracy, and compliance.
• Design and implement scalable training frameworks, assessments, and certification programs.
• Monitor performance metrics, identify skill gaps, and drive targeted upskilling initiatives.
• Establish and enforce quality standards and continuous improvement processes across teams.
• Conduct audits, calibrations, and root cause analyses to maintain excellence in delivery.
• Partner with operations and client teams to align training and quality strategies with business goals.
• Drive change management, governance, and cross-functional collaboration across global sites.

Requirements:

• Bachelor’s degree required (Computer Science, IT, Engineering, Linguistics, or related field preferred).
• 5+ years of experience in tr

Job Title: Manager – Quality Analyst

Department: Service Excellence

Hiring Manager: Department Manager

Reporting To: Manager – Quality

Posting Location: Chennai / Bangalore

Status: Full Time, Non-Exempt

Position Purpose:

The primary purpose of this role is to identify, analyze, and enhance the competencies of associates to ensure the delivery of service-level quality metrics as per customer agreements, aligned with Firstsource’s core values. The Manager – Quality Analyst will be responsible for a range of tasks including auditing, reviewing quality reports, analyzing feedback trends, and serving as a key point of contact for client communications. This individual will act as a subject matter expert on processing knowledge and quality measures for the assigned unit.

Key Accountabilities & Responsibilities:

• Analyze quality metrics consistently at individual, team, and organizational levels.
• Conduct audits, side-by-side evaluations, kick-start meetings, and development sessions to ensure timely quality follow-through.
• Maintain a repository of internal monitoring results and feedback to identify trends and drive improvements.
• Facilitate communication among Quality Analysts and support the team in developing and updati

Position: Project Quality Manager-Offshore Project

Location : Mumbai

Working days : 6 days

Qualification: Any engineering

Exp : 15+ yrs

Industry : Oil & Gas

Job Responsibilities:

• To provide the necessary back-up to the Project Manager regarding contractual issues relating to Quality during project execution phase.
• Familiarity with European codes and standards and CE requirement
• To support the Project Manager in dealing with Clients about Quality matters and contractual requirements.
• To coordinate the preparation of the Project Quality Plans, Quality Control Plans and Project Quality Procedures which guarantee compliance with contractual requirements and relevant ISO Standards.
• To review suppliers and subcontractors quality plans end ensure they work in compliance with project quality requirements
• To support the Project Manager in the preparation of the Project management procedures (Execution Plans, Interface, Coordination procedures, etc.)
• To coordinate the Project Document management and control activities.
• To perform quality audit to the project team, suppliers and subcontractors.
• To perform Quality Training activities within the Project team.
• To work in collaboration with manufacturing sites in order to monitor product quality and potential impacts on p