Find Your Dream Support Job in India

Company Description Almuqeet Systems is a telecom technology provider delivering carrier-grade messaging infrastructure, including SMSC platforms, for telecom operators, SMS aggregators, and CPaaS providers worldwide. Its scalable solutions support global communication networks through SMSC systems, SMS and USSD gateways, messaging firewalls, and number intelligence APIs.

JOB TITLE: Product Support Engineer

DEPARTMENT: Product and DevOps Support

SHIFT: 9 hours. Candidates should be comfortable with a rotational shift and working from the office.

EXPERIENCE: 2-4 Years in Product or Server support

OPEN POSITIONS: 5

Job Location: Mohali (BestTech Towers)

KEY RESPONSIBILITIES:

Monitor the product server and performance in real time.

Handle incidents and perform first-level troubleshooting.

Analyze logs and assist in root cause identification.

Ensure SLA compliance and proper escalation management.

Coordinate with internal teams and client technical stakeholders.

TECHNICAL SKILLS REQUIRED:

• Solid working knowledge of web applications, RESTful APIs, request-response flow, and client-server architecture
• Hands-on exposure to Linux and Windows Server environments, especially Linux Servers (Ubuntu / Rocky / RedHat)
• Basic knowledge of databases (PostgreSQL or MS SQL), including query execution, troubleshooting, and database connectivity validation.
• Familiarity with DNS/NS, IIS, Apache, and NGINX for basic configuration on checks and service monitoring.
• Strong understanding of TCP/IP fundamentals, ports, firewall basics, and connectivity testing using tools like Telnet and Netstat.
• Experience with monitoring systems, ticketing platforms, and SSH tools for remote server access and incident handling.
• Good to have experience with Wireshark, Postman, Zabbix, and Grafana.
• Exposure to telecom messaging concepts (SMSC, SMPP) is an added advantage.

BEHAVIOURAL & PROFESSIONAL SKILLS:

• Strong ownership and accountability mindset
• Proactive and R&D-oriented approach to problem-solving
• Ability to investigate root causes instead of temporary fixes
• Ability to work under pressure and technical emergencies
• Strong communication on skills, hold on English language and client coordination on skills
• Team player with disciplined and responsible attitude

Experience: 5-12 Years

Work Location: Chennai

• Provide remote technical assistance and design consultation.
• Perform log/failure analysis across a variety of equipment looking for a specific set of failures and addressing those as they arise.
• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Use multiple applications to manage cases, document and troubleshoot.
• Interact with customers for new/existing cases to capture all the information needed to properly identify and resolve cases & enter all relevant data and updates into the ticketing system.
• Monitor open tickets for new communication or action requirements.
• Engage and assist field engineers with hardware replacement procedure.
• Escalate cases according to severity or type based on internal procedures.
• Contribute to Root Cause Analysis for quality escapes & use knowledge - bases to share information about known issues.
• Assists in the creation of product support documents and network training material, as required & working continuously on a task until completion and /or referral to third parties, as appropriate.

Mandatory Skills:

• Server Hardware Support
• Dell Server
• HP Server
• IBM Server
• Blade Server

Job Title: Client Support Associate (Chat process)

Location: Vashi, Navi Mumbai (On-site)

Experience: 1-2 Years

Type: Full-time

About Grexa AI

Grexa AI is a venture-backed startup on a mission to build the world's first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We're funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you're excited to solve real problems and build transformative AI products - this is your calling.

About the Role

We're looking for a Client Support Associate to assist our customers in using the Grexa platform effectively and resolving any issues they may face. This is a client-facing role that works closely with our Business Growth Team to ensure clients receive timely support, understand the platform's capabilities, and derive maximum value from it.

You'll be the first point of contact for our clients - helping them navigate the platform, troubleshoot concerns, and ensure a smooth experience.

Key Responsibilities

• Deliver timely, accurate, and empathetic support across a high volume of chats and emails from clients
• Assist clients in understanding platform features, workflows, and best practices. Educate clients on how Grexa can support their digital marketing efforts and business goals.
• Troubleshoot application-related issues and coordinate with internal tech/product teams for resolution.
• Document customer interactions clearly and thoroughly to ensure continuity, visibility, and accountability
• Identify recurring concerns and share insights to improve product experience and support processes.
• Educate clients on how Grexa can support their digital marketing efforts and business goals.
• Consistently deliver a hospitality-driven, empathetic tone that reflects Grexa's standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations
• Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy

What We're Looking For

• 1+ years of client support or client service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment
• Strong written and verbal communication skills in English & Hindi, with the ability to explain concepts clearly.
• Tech-savvy and comfortable learning new tools and software quickly.
• Ability to coordinate across teams and manage multiple client queries efficiently.
• Familiarity with CRM tools, support platforms, or SaaS products is a plus.
• Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment
• Strong organizational skills with the ability to prioritize effectively, manage multiple active cases simultaneously, and maintain accuracy under pressure

Why Join Us

• Work directly with a fast-growing AI startup solving real-world business problems.
• Gain hands-on exposure to SaaS, customer success, and digital marketing ecosystems.
• Collaborate with cross-functional teams including Growth, Product, and Engineering.
• Learn in a high-ownership environment where your work directly impacts customer experience.
• Be part of a mission-driven company helping small businesses scale using technology.

Job Title: Client Support Associate (Chat process)

Location: Vashi, Navi Mumbai (On-site)

Experience: 1-2 Years

Type: Full-time

About Grexa AI

Grexa AI is a venture-backed startup on a mission to build the world's first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.

Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.

We're funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you're excited to solve real problems and build transformative AI products - this is your calling.

About the Role

We're looking for a Client Support Associate to assist our customers in using the Grexa platform effectively and resolving any issues they may face. This is a client-facing role that works closely with our Business Growth Team to ensure clients receive timely support, understand the platform's capabilities, and derive maximum value from it.

You'll be the first point of contact for our clients - helping them navigate the platform, troubleshoot concerns, and ensure a smooth experience.

Key Responsibilities

• Deliver timely, accurate, and empathetic support across a high volume of chats and emails from clients
• Assist clients in understanding platform features, workflows, and best practices. Educate clients on how Grexa can support their digital marketing efforts and business goals.
• Troubleshoot application-related issues and coordinate with internal tech/product teams for resolution.
• Document customer interactions clearly and thoroughly to ensure continuity, visibility, and accountability
• Identify recurring concerns and share insights to improve product experience and support processes.
• Educate clients on how Grexa can support their digital marketing efforts and business goals.
• Consistently deliver a hospitality-driven, empathetic tone that reflects Grexa's standards for care, professionalism, and respect, even in high-pressure or emotionally charged situations
• Consistently meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy

What We're Looking For

• 1+ years of client support or client service experience, ideally in a B2B SaaS, technology, e-commerce, internet, or software-driven environment
• Strong written and verbal communication skills in English & Hindi, with the ability to explain concepts clearly.
• Tech-savvy and comfortable learning new tools and software quickly.
• Ability to coordinate across teams and manage multiple client queries efficiently.
• Familiarity with CRM tools, support platforms, or SaaS products is a plus.
• Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment
• Strong organizational skills with the ability to prioritize effectively, manage multiple active cases simultaneously, and maintain accuracy under pressure

Why Join Us

• Work directly with a fast-growing AI startup solving real-world business problems.
• Gain hands-on exposure to SaaS, customer success, and digital marketing ecosystems.
• Collaborate with cross-functional teams including Growth, Product, and Engineering.
• Learn in a high-ownership environment where your work directly impacts customer experience.
• Be part of a mission-driven company helping small businesses scale using technology.

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

About the Company

We are looking for an experienced, customer-centric, and operationally strong Customer Support Manager to lead customer support operations across the Blockmaze ecosystem. This role will be responsible for managing the support team, improving customer experience, handling escalations, and ensuring seamless support for users, merchants, partners, and institutional clients across our blockchain, payments, tokenization, and digital asset platforms. The ideal candidate should have experience in fintech, crypto, payments, forex, banking, or technology-driven customer support environments.

About the Role

We are looking for an experienced, customer-centric, and operationally strong Customer Support Manager to lead customer support operations across the Blockmaze ecosystem.

Responsibilities

Team Leadership & Management

• Lead, mentor, and manage the customer support team across multiple shifts and regions.
• Set team KPIs, SLAs, productivity metrics, and quality standards.
• Conduct regular team reviews, performance evaluations, and coaching sessions.
• Hire, train, and develop customer support associates and team leads.

Customer Experience & Operations

• Oversee all customer interactions across email, live chat, ticketing systems, and CRM platforms.
• Ensure timely resolution of cust

Company Description

Ula Consultancy Services Pvt Ltd. is a professional services firm dedicated to delivering innovative solutions to meet diverse business needs. Renowned for our client-centered approach, we aim to foster growth and efficiency for organizations across industries. We pride ourselves on our commitment to quality and customer satisfaction. The company operates E-Commerce platform to promote and sell food ingredients across India.

Role Description

We’re Hiring — #CustomerSupport Specialist

Trace & Taste is a growing e-commerce platform specialising in food ingredients, flavours, colours, syrups, and baking essentials.

We’re looking for a Customer Support Executive who can handle customer interactions with clarity, care, and professionalism.

Key Responsibilities:

• Be the first point of contact for customers across all touchpoints.

• Handle queries via phone, email & chat

• Make outbound sales calls

• Assist with orders, tracking & after-sales support

• Update ZOHO Inventory & ZOHO CRM

• Coordinate with internal teams for issue resolution

What we're looking for:

• 2+ years experience in customer support

• Fluency in Tamil, English & spoken Hindi

• Strong communication skills

• Food Tech background is an advantage

Porur, Chennai | Work f

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results,

Hiring: Executive Support Associate (Non-Voice & Backend Process)

Location: Jaipur (Mansarovar)

Client: Noon Dalton

Process: Star Mountain Capital

We are hiring dynamic and detail-oriented professionals for a Non-Voice & Backend Process role. If you have strong communication skills and experience in executive support functions, this is a great opportunity to grow with a reputed organization.

Job Responsibilities:

• Managing executive scheduling and calendar coordination
• Handling travel management and bookings
• Expense management and reporting
• CRM task management and administrative support
• Coordinating cross-time zone communication
• Managing airline and hotel preferences with booking accuracy
• Ensuring smooth execution of daily support operations

Eligibility Criteria:

• Graduate / Undergraduate both can apply
• Excellent verbal and written communication skills
• Minimum 6 months of experience in:
• Travel Management
• Expense Management
• Calendar Management ( Mandatory )

Interested candidates can share their updated CV or connect for more details ashu.v@jmdtechnologiesinc.com

Company Overview:

ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.

Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in the US and India, serving over 500 customers.

We are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, Z47, Greenoaks and Dharana Capital.

Description:

• Provide exceptional traveler care and customer service to our clients
• Accurately complete end to end International travel requirements for air, hotel,car, rail.
• Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
• Open to work in flexible environment, roster off, weekend working, public holidays and festivals
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
• Excellent communication skills (Both Written and Verbal)
• Providing consultative multi-country routings for best fares and preferred carrier usage.
• Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
• Research and resolve client inquiries/issues at point of

Designation - Customer Service Executive

Qualification - HSC / Graduate Freshers - Can also apply

Shifts - Rotational shifts (Including Night Shifts)

5 days working with 2 rotational week offs

Location - Kolkata

Immediate Joiners Preferred

Roles & Responsibilities:

- Handle customer queries through chat and voice (international clients).

- Deliver accurate information and ensure customer satisfaction.

- Troubleshoot and escalate issues when required.

- Maintain high-quality service standards in all interactions.

- Follow process guidelines and meet performance metrics

(Domain Knowledge - BPO Voice/Non-Voice/ Customer Service)

Communication - Very Good Communication

Interested candidates can share their cv on this number-

HR Simran - 9137514621

Or can share resume on simran.rana1@teleperformancedibs.com

Job Title: Customer Support Associate (Entry Level) – International Voice Process

Location: Bangalore (In-Person Interview only)

Job Description:

We are hiring Customer Support Associates for an International Voice at our Bangalore location. The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.

Key Responsibilities:

• Handle customer calls for international clients professionally and efficiently
• Understand customer requirements and help them with best available options
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Eligibility Criteria:

• 10+2/Graduate freshers with Non Tech background are eligible to apply.
• 10+2/Graduates with experience in International Voice BPO domain Mandatory.
• Excellent verbal communication skills in English
• Customer-focused mindset and problem-solving ability.

Work Schedule:

• 5 days working from office
• 2 Week offs
• US Shift or Rotational Shift

To apply for this job, click on the below ment

About the job

Be the voice of Cuzor for the people who count on us. You’ll support customers over the phone, chat, and email, listening carefully, asking the right questions, and staying with them until the issue is fully resolved.

Some days you’ll guide someone through a setup step-by-step. Other days, you’ll troubleshoot something urgent and make a stressful moment feel manageable. And when you spot patterns, you’ll help us fix the root cause, improving our docs and product experience so the next customer never hits the same problem.

If you love turning confusion into clarity and problems into relief, you’ll fit right in.

Key Responsibilities

• Be the trusted, human voice of Cuzor across phone, chat, and email, making every interaction feel clear, calm, and helpful.
• Listen deeply to understand the customer’s goal, ask smart questions, and diagnose issues quickly (not just treat symptoms).
• Take end-to-end ownership of cases: set expectations, communicate progress, follow through, and confirm resolution.
• Troubleshoot product, setup, and usage issues with patience and urgency—guiding customers step-by-step when needed.
• Create a “wow” experience through proactive help: anticipate next questions, share best practices, and prevent repeat issues.
• Document solutions clearly in a knowledge base (FAQs, how-tos, playbooks) so customers and teamm

To all the job seekers, we are hiring for Customer Support Executive (International Voice Process)

• Company: International BPO
• Role: Customer Support Associate - International Voice
• Work Mode: On-site
• Working Days: 5.5 working days a week
• Shift: 24×7 Rotational Shift
• Interview Mode: Virtual
• Only Immediate Joiners
• Job Location: Jaipur, Mansarovar

Role Responsibilities:

• Handle inbound customer calls and provide customer support.

• Resolve customer queries, concerns, and complaints effectively.

• Provide accurate information regarding products, services, and policies.

• Maintain customer satisfaction and quality standards.

• Update customer interactions and details in the system.

• Follow company communication guidelines and processes.

• Escalate unresolved issues to the concerned department when required.

Required Experience & Skills:

• Minimum 6 months of experience in Customer Service / Customer Support/Voice Process preferred.

• Graduate / Undergraduate both can apply.

• Excellent English communication skills are mandatory.

• Comfortable working in rotational shifts.

Additional Information:

• Immediate joiners preferred.

• International voice process experience will be an added advantage.

Greetings from Jesseena HR!

We are hiring TeleCollection Officers – Recovery & Write-off for our client.

Position: Tele Collection Officer – Recovery & Write-off

Location: Wagle Estate, Thane

Salary: Up to ₹25,000 per month (based on experience)

Qualification: HSC or above

Experience:

• Experience in Recovery & Write-off is mandatory.
• Experience in tele collections, debt recovery, write-off or loan recovery

Preferred:

• Candidates holding a Debt Recovery Agent (DRA) Certificate will be given preference.

Interested candidates can share their updated CV via WhatsApp: +91 89768 89859