Find Your Dream Support Job in India

Product Support Engineer (Enterprise B2B)

Location: Bengaluru (Work From Office)

Department: Product Support Experience: 3-5 Years Shift: 24x7 Rotational

01. ROLE OVERVIEW

We are seeking an experienced and technically agile Product Support Engineer to serve as a Subject Matter Expert (SME) for our global enterprise B2B customers using the Hexnode Unified Endpoint Management (UEM) platform.

In this role, you will act as a peer consultant to client-side Enterprise IT Administrators, MSP Technicians, and Systems Engineers across global organizations. You will diagnose, troubleshoot, and resolve advanced endpoint management issues across multi-OS environments, guide complex product configurations, and ensure strict SLA adherence while delivering an exceptional partner-level support experience.

Note: Comprehensive, hands-on product training on the full Hexnode UEM suite will be provided after onboarding.

02. KEY RESPONSIBILITIES

• Administrator-Level Product Support: Engage directly with customer IT Leadership, Systems Engineers, and SysAdmins via real-time channels (Chat, Email, and Scheduled Calls) to troubleshoot complex enterprise platform configurations, deployment policies, and platform features.

• Incident Management & SLAs: Take complete ownership of escalated enterprise issues from initial diagnosis through root-cause analysis and final resolution, ensuring strict adherence to response/resolution SLAs and high CSAT standards.

• Advanced Endpoint & Profile Troubleshooting: Deep-dive into multi-OS environments (Android, iOS/iPadOS, macOS, Windows, Linux) to resolve advanced MDM profile conflicts, payload deployment errors, compliance rule failures, and app distribution issues.

• Environment Replication: Utilize physical test devices and virtual sandbox environments to replicate complex enterprise setups, isolate platform edge-cases, and verify fixes before guiding client engineers.

• Identity & Enterprise Infrastructure Integration: Consult on and assist client IT teams with core enterprise platform integrations, including directory services (Active Directory, Microsoft Entra ID) and deployment frameworks (Apple Business Manager, APNs, Android Enterprise).

• Engineering Escalation & Collaboration: Perform systematic root-cause analysis and compile detailed system logs before collaborating with L2/L3 Support, QA, and Core Engineering teams on complex code-level or platform bugs.

• Knowledge & Process Advisory: Document advanced troubleshooting workflows, edge-case resolutions, and technical best practices to contribute to internal engineering documentation and external Knowledge Base (KB) articles for IT Admins.

03. QUALIFICATIONS & REQUIRED SKILLS

• 3 to 5 years of hands-on technical support or system administration experience within a B2B SaaS, Enterprise IT, or Managed Service Provider (MSP) environment.

• Mandatory Console Admin Experience: Direct hands-on experience holding Administrator access inside an enterprise MDM/UEM console (e.g., Microsoft Intune, VMware Workspace ONE, Jamf, SOTI MobiControl, or ManageEngine Endpoint Central) with a background in policy creation, profile pushing, and remote actions.

• Enterprise Infrastructure & Identity: Working familiarity with Active Directory / Microsoft Entra ID, directory synchronization, and platform deployment frameworks (ABM, APNs, Android Enterprise). • Networking Fundamentals: Solid grasp of core networking concepts (TCP/IP, DNS, DHCP, SSL/TLS certificates, firewalls, and proxy configurations) as they pertain to secure device-to-server communications.

• Consultative Communication: Exceptional written and verbal communication skills, with the demonstrated ability to communicate effectively as a technical peer to client-side IT Directors and SysAdmins under pressure.

• Willingness and flexibility to operate in a 24x7 rotational shift environment supporting our international enterprise client base.

04. PREFERRED QUALIFICATIONS

• Bachelor's degree in computer science, Information Technology, Computer Networking, or a related field.

Good to Have

• Certifications: Vendor certifications in Microsoft Intune/Entra, Apple/Android Deployment, or Enterprise Networking (CCNA / Network+) are an advantage.

• Ticketing Stack: Experience working with enterprise-grade support platforms (Intercom, Zendesk, Freshdesk, Jira, ServiceNOW).

Product Support Engineer (Enterprise B2B)

Location: Bengaluru (Work From Office)

Department: Product Support Experience: 3-5 Years Shift: 24x7 Rotational

01. ROLE OVERVIEW

We are seeking an experienced and technically agile Product Support Engineer to serve as a Subject Matter Expert (SME) for our global enterprise B2B customers using the Hexnode Unified Endpoint Management (UEM) platform.

In this role, you will act as a peer consultant to client-side Enterprise IT Administrators, MSP Technicians, and Systems Engineers across global organizations. You will diagnose, troubleshoot, and resolve advanced endpoint management issues across multi-OS environments, guide complex product configurations, and ensure strict SLA adherence while delivering an exceptional partner-level support experience.

Note: Comprehensive, hands-on product training on the full Hexnode UEM suite will be provided after onboarding.

02. KEY RESPONSIBILITIES

• Administrator-Level Product Support: Engage directly with customer IT Leadership, Systems Engineers, and SysAdmins via real-time channels (Chat, Email, and Scheduled Calls) to troubleshoot complex enterprise platform configurations, deployment policies, and platform features.

• Incident Management & SLAs: Take complete ownership of escalated enterprise issues from initial diagnosis through root-cause analysis and final resolution, ensuring strict adherence to response/resolution SLAs and high CSAT standards.

• Advanced Endpoint & Profile Troubleshooting: Deep-dive into multi-OS environments (Android, iOS/iPadOS, macOS, Windows, Linux) to resolve advanced MDM profile conflicts, payload deployment errors, compliance rule failures, and app distribution issues.

• Environment Replication: Utilize physical test devices and virtual sandbox environments to replicate complex enterprise setups, isolate platform edge-cases, and verify fixes before guiding client engineers.

• Identity & Enterprise Infrastructure Integration: Consult on and assist client IT teams with core enterprise platform integrations, including directory services (Active Directory, Microsoft Entra ID) and deployment frameworks (Apple Business Manager, APNs, Android Enterprise).

• Engineering Escalation & Collaboration: Perform systematic root-cause analysis and compile detailed system logs before collaborating with L2/L3 Support, QA, and Core Engineering teams on complex code-level or platform bugs.

• Knowledge & Process Advisory: Document advanced troubleshooting workflows, edge-case resolutions, and technical best practices to contribute to internal engineering documentation and external Knowledge Base (KB) articles for IT Admins.

03. QUALIFICATIONS & REQUIRED SKILLS

• 3 to 5 years of hands-on technical support or system administration experience within a B2B SaaS, Enterprise IT, or Managed Service Provider (MSP) environment.

• Mandatory Console Admin Experience: Direct hands-on experience holding Administrator access inside an enterprise MDM/UEM console (e.g., Microsoft Intune, VMware Workspace ONE, Jamf, SOTI MobiControl, or ManageEngine Endpoint Central) with a background in policy creation, profile pushing, and remote actions.

• Enterprise Infrastructure & Identity: Working familiarity with Active Directory / Microsoft Entra ID, directory synchronization, and platform deployment frameworks (ABM, APNs, Android Enterprise). • Networking Fundamentals: Solid grasp of core networking concepts (TCP/IP, DNS, DHCP, SSL/TLS certificates, firewalls, and proxy configurations) as they pertain to secure device-to-server communications.

• Consultative Communication: Exceptional written and verbal communication skills, with the demonstrated ability to communicate effectively as a technical peer to client-side IT Directors and SysAdmins under pressure.

• Willingness and flexibility to operate in a 24x7 rotational shift environment supporting our international enterprise client base.

04. PREFERRED QUALIFICATIONS

• Bachelor's degree in computer science, Information Technology, Computer Networking, or a related field.

Good to Have

• Certifications: Vendor certifications in Microsoft Intune/Entra, Apple/Android Deployment, or Enterprise Networking (CCNA / Network+) are an advantage.

• Ticketing Stack: Experience working with enterprise-grade support platforms (Intercom, Zendesk, Freshdesk, Jira, ServiceNOW).

We are looking for a Product Support Engineer for M365 & Power Platform domain who combines strong hands-on technical skills with a product mindset.

This is not a traditional helpdesk or ticket-based support role. You will own the day-to-day health, usability, support, and continuous improvement of business applications and solutions built on Microsoft 365, SharePoint, Power Apps, and Power Automate.

The right person will be comfortable troubleshooting production issues, understanding how users interact with a solution, identifying recurring problems, evaluating enhancement requests, working with developers and business stakeholders, and driving issues through to resolution.

You should think beyond "How do I fix this issue?" and ask "Why did this happen, how can we prevent it, and how can we make the product better for the user?"

Key Responsibilities

1. Product Support & Ownership

• Own day-to-day support and operational health of M365, SharePoint, Power Apps, and Power Automate solutions and overall Microsoft ecosystem.
• Act as the primary technical point of contact for application and platform-related issues.
• Triage incidents, determine business impact and priority, and drive issues through resolution.
• Perform root-cause analysis for recurring or complex issues and recommend permanent fixes.
• Monitor application behavior, workflows, integrations, permissions, and user experience.
• Identify opportunities to improve application reliability, usability, and performance.
• Maintain clear documentation of known issues, resolutions, dependencies, and support procedures.

2. Product Mindset & Continuous Improvement

• Understand the business purpose and user journey behind each application or solution.
• Evaluate enhancement requests based on business value, user impact, effort, and technical feasibility.
• Work with business stakeholders to clarify requirements and translate them into actionable technical changes.
• Maintain and prioritize a product/support backlog of defects, enhancements, and technical improvements.
• Identify recurring user pain points and proactively recommend improvements.
• Participate in solution design discussions with a focus on usability, maintainability, scalability, and long-term supportability.
• Challenge requirements when a simpler or better solution is possible.

3. Microsoft 365 & SharePoint

• Support and troubleshoot Microsoft 365 services including Teams, OneDrive, and SharePoint Online.
• Manage SharePoint sites, lists, libraries, pages, permissions, and configurations.
• Troubleshoot SharePoint functionality, access, workflow, and performance issues.
• Develop and maintain SharePoint solutions using SPFx, PowerShell, and PnP.
• Support SharePoint governance, permissions, information architecture, and site structures.
• Identify and implement improvements to existing SharePoint solutions.

4. Power Apps & Power Automate

• Support, troubleshoot, and enhance business applications built using Power Apps, including Canvas and Model-driven apps.
• Troubleshoot and maintain Power Automate workflows and integrations.
• Analyze failed flows, performance issues, connector issues, permissions, and data-related problems.
• Work with SharePoint, Dataverse, SQL, Teams, and other data sources.
• Make controlled changes to applications and workflows based on approved requirements.
• Test enhancements and fixes before production deployment.
• Ensure solutions remain maintainable and aligned with Power Platform best practices.

5. Incident, Change & Release Management

• Manage incidents, service requests, defects, and enhancement requests through Azure DevOps (ADO) or similar tools.
• Participate in prioritization, sprint planning, and release activities where applicable.
• Coordinate with developers, QA, business analysts, and stakeholders to resolve issues and deliver enhancements.
• Perform functional validation and support UAT for application changes.
• Maintain appropriate change and release documentation.
• Follow issues through deployment and post-release validation.

6. User & Stakeholder Support

• Work directly with business users and stakeholders to understand issues and requirements.
• Explain technical issues and solutions in clear, business-friendly language.
• Provide guidance and best practices to users without simply treating every request as a ticket.
• Identify training or usability gaps that may be contributing to support issues.
• Build strong relationships with stakeholders and establish credibility as the person who understands both the technology and the business problem.

7. Documentation & Knowledge Management

• Create and maintain technical documentation, SOPs, troubleshooting guides, and knowledge articles.
• Document recurring issues, root causes, workarounds, and permanent resolutions.
• Maintain application inventories, dependencies, ownership information, and support documentation.
• Help build a knowledge base that reduces repetitive support requests.

Required Skills & Experience

• 6-8 years of relevant experience in Microsoft technologies, application support, product support, or a similar role.
• Strong hands-on experience with:
• Microsoft 365
• SharePoint Online
• Power Apps
• Power Automate
• Strong troubleshooting and root-cause analysis skills.
• Experience supporting business applications in a production environment.
• Experience with SharePoint development using SPFx, PowerShell, and PnP.
• Experience integrating Power Platform with SharePoint, Dataverse, SQL, Teams, and other data sources.
• Experience working with Azure DevOps (ADO) or similar ticketing/backlog management tools.
• Good understanding of M365 security, permissions, governance, and administration.
• Ability to understand business requirements and translate them into practical technical solutions.
• Strong written and verbal communication skills.
• Comfortable working directly with business users and stakeholders.

What We Are Looking For

• Product mindset: Thinks about the complete user experience, not just the individual ticket or technical task.
• Ownership: Takes an issue from identification through resolution and post-resolution validation.
• Curiosity: Wants to understand why something is happening rather than applying a quick workaround.
• Problem solver: Comfortable investigating ambiguous or complex production issues.
• Business orientation: Understands the business impact of technical decisions.
• Proactive: Identifies recurring problems and opportunities for improvement before they become larger issues.
• Practical: Knows when to configure, when to customize, and when to recommend a different approach.
• Strong communicator: Can work effectively with both technical teams and non-technical users.

Good to Have

• Microsoft certifications such as PL-100, PL-200, MS-100, MS-101, or related certifications.
• Experience with Azure Cloud and Microsoft Entra ID (Azure AD).
• Experience supporting enterprise Power Platform applications in production.
• Understanding of application lifecycle management and release processes.
• Experience with Power Platform governance and environment management.
• Experience working in an Agile/product-oriented environment.

Education

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We are looking for a Product Support Engineer for M365 & Power Platform domain who combines strong hands-on technical skills with a product mindset.

This is not a traditional helpdesk or ticket-based support role. You will own the day-to-day health, usability, support, and continuous improvement of business applications and solutions built on Microsoft 365, SharePoint, Power Apps, and Power Automate.

The right person will be comfortable troubleshooting production issues, understanding how users interact with a solution, identifying recurring problems, evaluating enhancement requests, working with developers and business stakeholders, and driving issues through to resolution.

You should think beyond "How do I fix this issue?" and ask "Why did this happen, how can we prevent it, and how can we make the product better for the user?"

Key Responsibilities

1. Product Support & Ownership

• Own day-to-day support and operational health of M365, SharePoint, Power Apps, and Power Automate solutions and overall Microsoft ecosystem.
• Act as the primary technical point of contact for application and platform-related issues.
• Triage incidents, determine business impact and priority, and drive issues through resolution.
• Perform root-cause analysis for recurring or complex issues and recommend permanent fixes.
• Monitor application behavior, workflows, integrations, permissions, and user experience.
• Identify opportunities to improve application reliability, usability, and performance.
• Maintain clear documentation of known issues, resolutions, dependencies, and support procedures.

2. Product Mindset & Continuous Improvement

• Understand the business purpose and user journey behind each application or solution.
• Evaluate enhancement requests based on business value, user impact, effort, and technical feasibility.
• Work with business stakeholders to clarify requirements and translate them into actionable technical changes.
• Maintain and prioritize a product/support backlog of defects, enhancements, and technical improvements.
• Identify recurring user pain points and proactively recommend improvements.
• Participate in solution design discussions with a focus on usability, maintainability, scalability, and long-term supportability.
• Challenge requirements when a simpler or better solution is possible.

3. Microsoft 365 & SharePoint

• Support and troubleshoot Microsoft 365 services including Teams, OneDrive, and SharePoint Online.
• Manage SharePoint sites, lists, libraries, pages, permissions, and configurations.
• Troubleshoot SharePoint functionality, access, workflow, and performance issues.
• Develop and maintain SharePoint solutions using SPFx, PowerShell, and PnP.
• Support SharePoint governance, permissions, information architecture, and site structures.
• Identify and implement improvements to existing SharePoint solutions.

4. Power Apps & Power Automate

• Support, troubleshoot, and enhance business applications built using Power Apps, including Canvas and Model-driven apps.
• Troubleshoot and maintain Power Automate workflows and integrations.
• Analyze failed flows, performance issues, connector issues, permissions, and data-related problems.
• Work with SharePoint, Dataverse, SQL, Teams, and other data sources.
• Make controlled changes to applications and workflows based on approved requirements.
• Test enhancements and fixes before production deployment.
• Ensure solutions remain maintainable and aligned with Power Platform best practices.

5. Incident, Change & Release Management

• Manage incidents, service requests, defects, and enhancement requests through Azure DevOps (ADO) or similar tools.
• Participate in prioritization, sprint planning, and release activities where applicable.
• Coordinate with developers, QA, business analysts, and stakeholders to resolve issues and deliver enhancements.
• Perform functional validation and support UAT for application changes.
• Maintain appropriate change and release documentation.
• Follow issues through deployment and post-release validation.

6. User & Stakeholder Support

• Work directly with business users and stakeholders to understand issues and requirements.
• Explain technical issues and solutions in clear, business-friendly language.
• Provide guidance and best practices to users without simply treating every request as a ticket.
• Identify training or usability gaps that may be contributing to support issues.
• Build strong relationships with stakeholders and establish credibility as the person who understands both the technology and the business problem.

7. Documentation & Knowledge Management

• Create and maintain technical documentation, SOPs, troubleshooting guides, and knowledge articles.
• Document recurring issues, root causes, workarounds, and permanent resolutions.
• Maintain application inventories, dependencies, ownership information, and support documentation.
• Help build a knowledge base that reduces repetitive support requests.

Required Skills & Experience

• 6-8 years of relevant experience in Microsoft technologies, application support, product support, or a similar role.
• Strong hands-on experience with:
• Microsoft 365
• SharePoint Online
• Power Apps
• Power Automate
• Strong troubleshooting and root-cause analysis skills.
• Experience supporting business applications in a production environment.
• Experience with SharePoint development using SPFx, PowerShell, and PnP.
• Experience integrating Power Platform with SharePoint, Dataverse, SQL, Teams, and other data sources.
• Experience working with Azure DevOps (ADO) or similar ticketing/backlog management tools.
• Good understanding of M365 security, permissions, governance, and administration.
• Ability to understand business requirements and translate them into practical technical solutions.
• Strong written and verbal communication skills.
• Comfortable working directly with business users and stakeholders.

What We Are Looking For

• Product mindset: Thinks about the complete user experience, not just the individual ticket or technical task.
• Ownership: Takes an issue from identification through resolution and post-resolution validation.
• Curiosity: Wants to understand why something is happening rather than applying a quick workaround.
• Problem solver: Comfortable investigating ambiguous or complex production issues.
• Business orientation: Understands the business impact of technical decisions.
• Proactive: Identifies recurring problems and opportunities for improvement before they become larger issues.
• Practical: Knows when to configure, when to customize, and when to recommend a different approach.
• Strong communicator: Can work effectively with both technical teams and non-technical users.

Good to Have

• Microsoft certifications such as PL-100, PL-200, MS-100, MS-101, or related certifications.
• Experience with Azure Cloud and Microsoft Entra ID (Azure AD).
• Experience supporting enterprise Power Platform applications in production.
• Understanding of application lifecycle management and release processes.
• Experience with Power Platform governance and environment management.
• Experience working in an Agile/product-oriented environment.

Education

Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

D365 Finance & Operations (D365FO) - Finance Functional Support (L1/L2)

Company: Mindzer Systems

Location: India (Remote/Hybrid - may require working from our India office when needed)

About Mindzer Systems

Mindzer Systems is a technology consulting firm specializing in Microsoft Dynamics 365 implementations-especially Finance & Operations (D365FO)-and cloud-based business solutions. We foster a supportive environment built on collaboration, ownership, and continuous growth.

Role Overview

We are hiring a D365FO Finance Functional Support Specialist (L1/L2) to support day-to-day operations for D365FO Finance. This is a support-focused role (not a pure implementation role). The ideal candidate has 2+ years supporting D365FO Finance and is familiar with India localization concepts and compliance flows.

Important: Candidates must have proven D365FO Finance support exposure and familiarity with India localization.

Key Responsibilities

• Provide L1/L2 functional support for D365FO Finance modules (GL, AP, AR, Cash & Bank, Fixed Assets, etc.)
• Troubleshoot common issues: posting errors, settlements, workflow issues, rounding differences, master data problems
• Support end users, document fixes, and maintain FAQs / knowledge base
• Coordinate escalation to internal functional/technical teams or Microsoft when required
• Assist with testing and validation for patches, hotfixes, and enhancements
• Support UAT activities during upgrades or rollouts (as needed)

India Localization (Familiarity Required)

Must be familiar with the concepts and flows of:

• GST / RCM
• TDS/TCS
• E-Invoice / E-Way Bill
• Multi-branch taxation basics (as applicable)

(Hands-on implementation depth is not mandatory, but the candidate must understand the processes and be able to support users.)

Requirements

• 3+ years experience in D365FO Finance support or functional role
• Good understanding of finance processes (AP/AR/GL) and troubleshooting mindset
• Familiarity with DMF (import/export) is a plus
• Strong communication skills and documentation ability
• Microsoft certifications are a plus

D365 Finance & Operations (D365FO) - Finance Functional Support (L1/L2)

Company: Mindzer Systems

Location: India (Remote/Hybrid - may require working from our India office when needed)

About Mindzer Systems

Mindzer Systems is a technology consulting firm specializing in Microsoft Dynamics 365 implementations-especially Finance & Operations (D365FO)-and cloud-based business solutions. We foster a supportive environment built on collaboration, ownership, and continuous growth.

Role Overview

We are hiring a D365FO Finance Functional Support Specialist (L1/L2) to support day-to-day operations for D365FO Finance. This is a support-focused role (not a pure implementation role). The ideal candidate has 2+ years supporting D365FO Finance and is familiar with India localization concepts and compliance flows.

Important: Candidates must have proven D365FO Finance support exposure and familiarity with India localization.

Key Responsibilities

• Provide L1/L2 functional support for D365FO Finance modules (GL, AP, AR, Cash & Bank, Fixed Assets, etc.)
• Troubleshoot common issues: posting errors, settlements, workflow issues, rounding differences, master data problems
• Support end users, document fixes, and maintain FAQs / knowledge base
• Coordinate escalation to internal functional/technical teams or Microsoft when required
• Assist with testing and validation for patches, hotfixes, and enhancements
• Support UAT activities during upgrades or rollouts (as needed)

India Localization (Familiarity Required)

Must be familiar with the concepts and flows of:

• GST / RCM
• TDS/TCS
• E-Invoice / E-Way Bill
• Multi-branch taxation basics (as applicable)

(Hands-on implementation depth is not mandatory, but the candidate must understand the processes and be able to support users.)

Requirements

• 3+ years experience in D365FO Finance support or functional role
• Good understanding of finance processes (AP/AR/GL) and troubleshooting mindset
• Familiarity with DMF (import/export) is a plus
• Strong communication skills and documentation ability
• Microsoft certifications are a plus

Job Description

We're Hiring Product Support Engineer Pune (Onsite)

Are you passionate about solving technical problems and delivering exceptional customer support? We're looking for a Product Support Engineer to join a dynamic team supporting enterprise SaaS applications.

Location: Pune (Onsite)

Shift: 24x7 Support (Primarily US EST/PST Night Shifts)

Benefits: Both-side cab facility + Night Shift Allowance

What We're Looking For:

️ 2+ years of experience in Technical Support / Product Support / Software Support (SaaS preferred)

️ Experience supporting customer-facing applications

️ Hands-on experience with:

• SSO & Access Management
• SaaS & Cloud Computing
• FTP & SMTP
• HTML

️ Experience with ticketing/CRM tools (Salesforce preferred)

️ Strong troubleshooting and analytical skills

️ Excellent written and verbal communication

️ Willingness to work in US night shifts

If you enjoy troubleshooting complex technical issues and providing world-class customer support, we'd love to connect!

Interested candidates can share their updated resume via DM or email.

Job Description

We're Hiring Product Support Engineer Pune (Onsite)

Are you passionate about solving technical problems and delivering exceptional customer support? We're looking for a Product Support Engineer to join a dynamic team supporting enterprise SaaS applications.

Location: Pune (Onsite)

Shift: 24x7 Support (Primarily US EST/PST Night Shifts)

Benefits: Both-side cab facility + Night Shift Allowance

What We're Looking For:

️ 2+ years of experience in Technical Support / Product Support / Software Support (SaaS preferred)

️ Experience supporting customer-facing applications

️ Hands-on experience with:

• SSO & Access Management
• SaaS & Cloud Computing
• FTP & SMTP
• HTML

️ Experience with ticketing/CRM tools (Salesforce preferred)

️ Strong troubleshooting and analytical skills

️ Excellent written and verbal communication

️ Willingness to work in US night shifts

If you enjoy troubleshooting complex technical issues and providing world-class customer support, we'd love to connect!

Interested candidates can share their updated resume via DM or email.

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.8B+ from the world's top investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent addresses.

About the Benefits Team at Rippling

Employers and employees spend over $5 trillion annually on benefits globally. These include products like health insurance, retirement savings plans, and various other employee benefits that help families navigate critical life decisions. Despite their importance, the benefits industry still needs to be updated, costly and confusing for users.

Rippling is transforming this landscape by building the first modern multi-sided marketplace that seamlessly connects brokers, employers, and employees with any benefit. Our platform powers the discovery, purchase, and utilisation of benefits products globally, making the experience easier, more affordable, and user-friendly.

Our Benefits Vertical Includes:

• Benefits Platform: Powers recommendations, payments, and our benefits eligibility engine.
• Benefits Marketplace: Features over 100 partners, providing various benefits options to meet diverse needs.
• Rippling Benefits Products: Natively built products that integrate into the overall platform, enhancing user experience and engagement.

The engineering team behind the Benefits vertical works on innovative, scalable solutions that shape the future of this industry. This role offers the opportunity to work on complex systems, contribute to impactful projects, and help build the future of benefits at Rippling.

We are introducing Support Engineering as a new technical discipline at Rippling - and Benefits Insurance is where it starts. This is a founding role. You will not join an existing team; you will build the function from scratch, define its processes and culture, and set the hiring bar for everyone who comes after you.

You will:

• Own front-line technical triage of carrier integration issues - tracing symptoms from customer tickets through vendor APIs, async job pipelines, data stores, and operational tooling to root cause
• Confidently resolve complex, multi-system investigations with minimal guidance, and escalate with tight evidence bundles (IDs, timelines, logs, suspected layer) when engineering design changes are needed
• Debug across Rippling's production stack: Django services, Python & Go lang stack, async job framework (ETA tasks, chunking, callbacks), MongoDB, Snowflake, and carrier vendor APIs
• Build and maintain runbooks, operational dashboards, alerts, and internal tooling (including Retool workflows) that eliminate entire categories of recurring issues
• Partner directly with Ops and CX to translate customer symptoms into engineering-quality hypotheses - speaking both customer-friendly and system-precise language
• Drive measurable improvements in MTTR, ticket backlog, repeat incident rate, and SWE escalation volume across the Insurance domain
• Establish the Support Engineering function's processes, SLAs, intake taxonomy, and queue governance - you are writing the playbook
• Provide mentorship to junior support engineers as the team scales, help them grow in their technical responsibilities, and participate in interview loops
• Drive the standards around operational quality, runbook coverage, and observability across your domain
• Have exposure to engineering and business leadership to strategize what can improve our operational excellence and ability to scale

This role is a great fit if:

• You find fulfillment in eliminating root causes and entire categories of problems rather than just fixing isolated incidents.
• You are a natural detective who enjoys tracing complex symptoms across multiple systems to find the source of an issue.
• You value direct visibility into your impact on customers and seeing your work immediately improve the user experience.
• You strive to build leverage and efficiency through the creation of automation and advanced tooling.
• You are energized by knowledge sharing, whether through writing detailed runbooks or mentoring junior Support Engineers.
• You are excited by the opportunity to shape the culture and operational processes of a brand-new function.

This role is not a good fit if:

• You prefer a 100% predictable workload, as the nature of this role involves responding to incidents and urgent escalations.
• You find rapid context-switching difficult, particularly during on-call weeks that require triaging multiple simultaneous issues.

Is this role right for you?

Please note that this position does not serve as a transition path into Product Engineering at Rippling. If your primary objective is moving into feature development, this career path will not be the appropriate fit.

Qualifications:

• Minimum 4-8+ years of experience in support engineering, operations engineering, SRE, or software engineering with strong debugging and operational focus
• Strong debugging skills across web services, queues/async jobs, and data stores - you can trace a failure across multiple services and pinpoint the layer
• Comfort with Python and Go Lang in a large codebase - reading stack traces, adding logging, writing scoped fixes under code review
• Experience with integrations: REST APIs, webhooks, idempotency patterns, API versioning
• Familiarity with MongoDB or document stores and relational data warehouses (Snowflake/BigQuery)
• Excellent written communication suitable for both customer-facing coordination and internal RCA documentation
• Ability to thrive in an ambiguous environment - you are building a new function, not joining an established one
• Infectious passion for solving real customer pain points through systematic operational improvement
• Prior operations engineering, technical support, or forward-deployed engineering experience in a regulated or mission-critical domain
• Experience building runbooks, internal tooling, or operational dashboards

Bonus:

• Benefits or Insurance domain knowledge (Insurance, EDI, LDEX or adjacent concepts)
• Exposure to insurance carriers operations or broker workflows
• Experience with retool or internal admin consoles
• Experience scaling operational engineering practices from 0 to 1

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.8B+ from the world's top investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent addresses.

About the Benefits Team at Rippling

Employers and employees spend over $5 trillion annually on benefits globally. These include products like health insurance, retirement savings plans, and various other employee benefits that help families navigate critical life decisions. Despite their importance, the benefits industry still needs to be updated, costly and confusing for users.

Rippling is transforming this landscape by building the first modern multi-sided marketplace that seamlessly connects brokers, employers, and employees with any benefit. Our platform powers the discovery, purchase, and utilisation of benefits products globally, making the experience easier, more affordable, and user-friendly.

Our Benefits Vertical Includes:

• Benefits Platform: Powers recommendations, payments, and our benefits eligibility engine.
• Benefits Marketplace: Features over 100 partners, providing various benefits options to meet diverse needs.
• Rippling Benefits Products: Natively built products that integrate into the overall platform, enhancing user experience and engagement.

The engineering team behind the Benefits vertical works on innovative, scalable solutions that shape the future of this industry. This role offers the opportunity to work on complex systems, contribute to impactful projects, and help build the future of benefits at Rippling.

We are introducing Support Engineering as a new technical discipline at Rippling - and Benefits Insurance is where it starts. This is a founding role. You will not join an existing team; you will build the function from scratch, define its processes and culture, and set the hiring bar for everyone who comes after you.

You will:

• Own front-line technical triage of carrier integration issues - tracing symptoms from customer tickets through vendor APIs, async job pipelines, data stores, and operational tooling to root cause
• Confidently resolve complex, multi-system investigations with minimal guidance, and escalate with tight evidence bundles (IDs, timelines, logs, suspected layer) when engineering design changes are needed
• Debug across Rippling's production stack: Django services, Python & Go lang stack, async job framework (ETA tasks, chunking, callbacks), MongoDB, Snowflake, and carrier vendor APIs
• Build and maintain runbooks, operational dashboards, alerts, and internal tooling (including Retool workflows) that eliminate entire categories of recurring issues
• Partner directly with Ops and CX to translate customer symptoms into engineering-quality hypotheses - speaking both customer-friendly and system-precise language
• Drive measurable improvements in MTTR, ticket backlog, repeat incident rate, and SWE escalation volume across the Insurance domain
• Establish the Support Engineering function's processes, SLAs, intake taxonomy, and queue governance - you are writing the playbook
• Provide mentorship to junior support engineers as the team scales, help them grow in their technical responsibilities, and participate in interview loops
• Drive the standards around operational quality, runbook coverage, and observability across your domain
• Have exposure to engineering and business leadership to strategize what can improve our operational excellence and ability to scale

This role is a great fit if:

• You find fulfillment in eliminating root causes and entire categories of problems rather than just fixing isolated incidents.
• You are a natural detective who enjoys tracing complex symptoms across multiple systems to find the source of an issue.
• You value direct visibility into your impact on customers and seeing your work immediately improve the user experience.
• You strive to build leverage and efficiency through the creation of automation and advanced tooling.
• You are energized by knowledge sharing, whether through writing detailed runbooks or mentoring junior Support Engineers.
• You are excited by the opportunity to shape the culture and operational processes of a brand-new function.

This role is not a good fit if:

• You prefer a 100% predictable workload, as the nature of this role involves responding to incidents and urgent escalations.
• You find rapid context-switching difficult, particularly during on-call weeks that require triaging multiple simultaneous issues.

Is this role right for you?

Please note that this position does not serve as a transition path into Product Engineering at Rippling. If your primary objective is moving into feature development, this career path will not be the appropriate fit.

Qualifications:

• Minimum 4-8+ years of experience in support engineering, operations engineering, SRE, or software engineering with strong debugging and operational focus
• Strong debugging skills across web services, queues/async jobs, and data stores - you can trace a failure across multiple services and pinpoint the layer
• Comfort with Python and Go Lang in a large codebase - reading stack traces, adding logging, writing scoped fixes under code review
• Experience with integrations: REST APIs, webhooks, idempotency patterns, API versioning
• Familiarity with MongoDB or document stores and relational data warehouses (Snowflake/BigQuery)
• Excellent written communication suitable for both customer-facing coordination and internal RCA documentation
• Ability to thrive in an ambiguous environment - you are building a new function, not joining an established one
• Infectious passion for solving real customer pain points through systematic operational improvement
• Prior operations engineering, technical support, or forward-deployed engineering experience in a regulated or mission-critical domain
• Experience building runbooks, internal tooling, or operational dashboards

Bonus:

• Benefits or Insurance domain knowledge (Insurance, EDI, LDEX or adjacent concepts)
• Exposure to insurance carriers operations or broker workflows
• Experience with retool or internal admin consoles
• Experience scaling operational engineering practices from 0 to 1

We’re Hiring for International Non- Voice Process in Jaipur !

• Role: Customer Support Executive – International Voice Process
• Location: Jaipur
• Experience: Minimum 6 months BPO experience
• Education: Undergraduate / Any Graduate
• Industry Experience: Travel Management
• Language: Excellent English Communication
• Shifts: Rotational Shifts
• Working: 5.5 Days Working + Rotational Offs
• Interview Rounds: HR + Operations + client- Virtual Mode

Eligibility

• 6+ months BPO experience
• Excellent communication skills
• Comfortable working in rotational shifts
• Strong English communication for international Non-voice process

• Interested candidates can apply or share their updated CV. - arushi.s@jmdtechnologiesinc.com

At SkilloVilla , we believe a student's learning experience is only as good as the support behind it. We're hiring a Customer Support Associate who doesn't just close tickets but someone who takes real ownership , navigates tough conversations with calm, and treats every student's concern like it actually matters. If you thrive in a high-energy startup, love solving problems end-to-end, and want to grow fast, this role is for you.

• Job Location: On-site, Bengaluru, JP Nagar, Bengaluru
• Full-time · Immediate Joiners Preferred
• Mon – Sat (6-days working)
• 0–3 Yrs Exp
• Graduated or Post Graduate (2023-2026- mandatory)
• Perks and Benefits (Performance Based) And benefits performance based

What you'll do:

• Handle student queries across calls, chat, and email
• Stay sharp on all course, platform, and payment-related info so you're never caught off guard
• Own escalations, social media or otherwise, keep things calm, find a way forward
• Work cross-functionally with internal teams to close open issues on time, every time
• Complete accurate, prompt documentation for every resolved case — no loose ends
• Generate support reports in Excel / Google Sheets for performance tracking

What we're looking for:

About us:

Intuitive.AI is one of the fastest-growing (INC 5000, CRN) Cloud & SDx solution and services companies supporting enterprise customers on a global scale. Intuitive is an "Engineering Company" delivering measurable value and key business outcomes.

Intuitive Superpowers:

- DataOps & AI/ML

- Cloud Native, AppSecOps, DevSecOps

- Cloud Migration & Transformation

- Cloud FinOps

- Cybersecurity (App/Data/Infra) & GRC

- SDx & Digital Workspace

We are proud to partner with some of the world's leading enterprises and serve 200+ customers across different industry verticals. We have achieved many milestones along the way, including being recognized as a top-10 fast-growth 150 IT company in the Americas by CRN in 2022 and being named one of America's fastest-growing private companies by INC 5000 in 2022. That’s not all! Even CIO Review awarded us as the Most Promising Cloud Migration Company and Artificial Intelligence Solutions Provider in 2022.

About the job:

Title – Sales Operations Manager — CRM, Tools, Enablement & Finance Support

Start date: Immediate

Position Type: Full Time

Experience : 5–7 years | Education: Bachelor's required, MBA preferred

Location : India (Remote-flexible)

Department: Sal

Job Title: Customer Service Associate

Location: Believers Destination, Magnus Tower, Sector-73, Noida

Work Timings: 9 AM TO 6 PM

Preferred Candidate: Residing with family in Noida, greater Noida or Nearby

Key Responsibilities

• Handle inbound and outbound calls professionally.
• Communicate clearly and courteously with students and parents.
• Guide and assist students through processes (calls/chat/support tools).
• Maintain and update data records accurately.
• Prepare daily and weekly reports.
• Use MS Excel for basic data management (filters, formatting, tracking sheets, etc.).
• Assist in scheduling, coordination, and administrative tasks.
• Support day-to-day operational activities to ensure smooth workflow.
• Escalate issues to the management team when necessary.
• Provide basic technical support (login assistance, form updates, minor troubleshooting). 

Required Skills & Qualifications

• Minimum of 0-1 years of experience in customer service. 
• Strong communication skills (verbal and written). 
• Good command over MS Excel and basic computer operations. 
• Ability to handle multiple tasks with attention to detail. 
• Pleasant personality and customer-centric approach. 
• Basic technical understanding is a plus. 

Preferred Candi

Queen Mary University of London is one of the UK's leading research-focused higher education institutions. We have over 28,000 students, close to 4,500 members of staff and an annual turnover of £512m and is also a member of the Russell Group. Queen Mary offers outstanding students a stimulating, supportive and high-quality learning experience.

Each year we receive around 100,000 applications worldwide. In order to enhance the application process and applicant experience, we are seeking to appoint an Admissions Lead in our office in India.

Job purpose

The Admissions Lead is a member of the central Admissions leadership team and works collaboratively with the Deputy Head of Admissions (Undergraduate), Deputy Head of Admissions (Postgraduate) and Deputy Head of Admissions (Operations), to support the Director of Admissions in meeting Queen Mary’s strategic objectives for student recruitment to all modes and level of study from undergraduate foundation to doctoral study. The postholder has lead responsibility for delivering an effective admissions service, including the development and implementation of policy, procedure and processes that support admissions across the university. In common with all members of the Admissions management team, they play a key role in effective management of change and continuous improvement projects, ensuring that systems and resources are aligned to deliver Queen Mary’s ambitious strat

Job Description – Customer Support Executive (International Process) - US Voice

Company: International BPO

Job Location: Gurugram, Haryana

Employment Type: Full-Time

Work Model: Work from Office

About the Role

We are hiring Customer Support Executives for an International Customer Support Process. The role involves assisting global customers by resolving their queries and concerns through Voice, Chat, and Email while delivering an exceptional customer experience.

Key Responsibilities

• Handle customer queries and complaints from global customers.
• Communicate effectively with customers in both written and spoken English.
• Provide excellent customer support through Phone, Email, and Chat channels.
• Understand customer requirements and provide timely, accurate, and effective resolutions.
• Build and maintain strong customer relationships through professional communication.
• Use the appropriate tools and resources to provide accurate information.
• Resolve customer complaints within defined timelines and ensure complete follow-up until closure.
• Adhere to company policies, communication standards, and quality guidelines.

Eligibility Criteria

• Graduates and Undergraduates are eligible to apply.
• A minimum of 6 months of experience

We’re Hiring | GDS & Corporate Travel Professionals ✈️

We are looking for experienced GDS-trained Travel Professionals to join our team and be part of a dynamic corporate travel environment.

Position 1: GDS Travel Support

Experience: 2+ years of GDS experience with a strong ticketing background

Key Responsibilities & Requirements

• Strong hands-on experience with Amadeus (preferred) or Sabre
• End-to-end GDS knowledge, including:
• PNR creation & booking
• Ticketing
• Refunds & cancellations
• Exchanges & reissues
• Experience in TMC / B2B travel support preferred
• Graduate in any discipline
• Excellent communication and customer-handling skills
• Willingness to work in a 24x7 rotational shift environment

Position 2: Corporate Travel / TMC

Experience: 2+ years of GDS experience with corporate travel handling

Key Responsibilities & Requirements

• Strong expertise in Amadeus (preferred) or Sabre
• Hands-on experience with complete GDS operations
• Corporate travel handling experience
• Expertise in:
• PNR creation & booking
• Ticketing
• Refunds & cancellations
• Exchanges & reissues
• Exp

Hiring Customer Support Associate for a FMCG Brand for International Voice Process.

Qualifications:

• Strong Customer Support, Customer Service, and Customer Experience skills, with the ability to handle inquiries professionally and empathetically.
• Excellent written and verbal communication skills in English
• Comfort with remote work, including proficiency with CRM or ticketing systems, video conferencing tools, and collaboration platforms.
• Previous experience in customer-facing roles (support, service, or account coordination) is preferred]

Requirements:

• Open for Night Shift (US Process)
• Excellent Comm Skills
• Personal Laptop/Broadband

Designation - Customer Service Executive

Qualification - HSC / Graduate Freshers - Can also apply

Shifts - Rotational shifts (Including Night Shifts)

5 days working with 2 rotational week offs

Location - Kolkata

Immediate Joiners Preferred

Roles & Responsibilities:

- Handle customer queries through chat and voice (international clients).

- Deliver accurate information and ensure customer satisfaction.

- Troubleshoot and escalate issues when required.

- Maintain high-quality service standards in all interactions.

- Follow process guidelines and meet performance metrics

(Domain Knowledge - BPO Voice/Non-Voice/ Customer Service)

Communication - Very Good Communication

Interested candidates can share their cv on this number-

HR Simran - 9137514621

Or can share resume on simran.rana1@teleperformancedibs.com

GDS & Corporate Travel Executive

About the Role

Key Responsibilities

• Handle end-to-end travel reservations and ticketing processes.
• Create and manage PNRs using GDS systems.
• Perform ticketing, refunds, cancellations, exchanges, and reissues.
• Handle corporate travel requirements and provide B2B travel support.
• Manage customer and corporate travel queries efficiently.
• Ensure accuracy and compliance while processing travel bookings and transactions.

Qualifications

• Minimum 2+ years of relevant GDS experience.
• Experience in ticketing and corporate travel handling.
• Candidate must be a graduate.

Required Skills

• Strong hands-on knowledge of GDS is preferred.
• Strong end-to-end GDS knowledge, including:

PNR Creation & Booking

Ticketing

Refunds & Cancellations

Exchanges & Reissues

Corporate Travel Handling

• Prior experience in TMC / B2B Travel Support.
• Excellent verbal and written communication skills.
• Willingness to work in a 24x7 shift environment.

Preferred Skills

Candidates with strong exposure to multiple GDS functions and hands-on experience in corporate travel operations will be preferred.

Contact Pers