Find Your Dream Support Job in India

Position Responsibilities

• Execute service and change requests within defined SLA and turnaround time (TAT).
• Participate in scheduled operational activities including Disaster Recovery (DR) drills, deployments, and patching.
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Understand the current application infrastructure and suggest improvements to it.
• Ensure adherence to cloud best practices and compliance standards using Cloud Security Posture Management (CSPM) tools.
• Assist in identifying root causes and implementing mitigation strategies for critical incidents.
• Collaborate in planning, designing, and solutioning discussions with cross-functional teams.
• Monitor cloud resources for health checks, alerts, and notifications to ensure optimal performance and availability.
• Support both technical and non-technical stakeholders in identifying and optimizing their cloud resources.
• Handle issues and tasks related to cloud infrastructure including networking, Windows, Linux, and other platform-specific components.

Qualifications and Experience Requirement

Qualifications Essential

• Bachelor's degree in computer science, Information Technology, or a related field.
• 5 - 7 years of experience with GCP services and tools.
• Experience with one or more of these solutions: Google App Engine, Cloud Function, Cloud run or open source software communities.
• Knowledge of core data structures and concepts: MVCC, CI/CD Pipelines, HTTP Protocol, web frameworks and common web technologies.
• Basic System/Network Administrator level knowledge of Linux/Unix or Windows systems (from Kernel to Shell and beyond, file systems and client-server protocols).
• Strong experience designing and building multi-tenant IaaS and PaaS cloud solutions with particular emphasis on Google Cloud;
• Exposure to SDLC and continuous delivery toolsets: GitLab CI, TravisCI, CircleCI and Jenkins or comparable tools;
• Knowledge using automation scripting languages: Python, Ansible, Bash or similar;
• Strong experience with cloud solution design patterns (microservices, messaging, distributed caching, containers, IAM etc.);
• Experience in designing and deploying cloud-based applications on GCP and Landing Zone
• Google VPC, Cloud compute engine, Cloud App engine, google API gateway, cloud functions, cloud run, load balancing, cloud web hosting.
• Experience on working with services used for Data Science - BigQuery, Composer, Vertex AI, DataProc and DataFusion.
• GCP management & monitoring Tool (Monitoring, Logging, Error Reporting, Trace, Cloud Console)
• Experience in troubleshooting connectivity issues, VMs, instance groups, OS management, networking issues, storage and service accounts

Skills

• Working knowledge of IaC Tools such as(CloudFormation, Terraform etc)
• Experience with implementing Automation and optimizations using Cloud native and serverless approaches.
• Strong analytical and problem-solving skills with attention to detail.
• Good understanding of ITIL processes including incident, change, and problem management.
• Excellent verbal and written communication skills; able to convey technical information clearly to both technical and non-technical stakeholders.
• Ability to remain calm and focused under pressure, especially during production incidents and critical outages.
• Willingness to work in a 24x7 rotational shift model from the office, including weekends and holidays as required.
• Strong sense of ownership and accountability for tasks and deliverables.
• Collaborative mindset with the ability to work effectively in cross-functional teams.
• Proactive attitude towards learning and continuous improvement.

Position Responsibilities

• Execute service and change requests within defined SLA and turnaround time (TAT).
• Participate in scheduled operational activities including Disaster Recovery (DR) drills, deployments, and patching.
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Understand the current application infrastructure and suggest improvements to it.
• Ensure adherence to cloud best practices and compliance standards using Cloud Security Posture Management (CSPM) tools.
• Assist in identifying root causes and implementing mitigation strategies for critical incidents.
• Collaborate in planning, designing, and solutioning discussions with cross-functional teams.
• Monitor cloud resources for health checks, alerts, and notifications to ensure optimal performance and availability.
• Support both technical and non-technical stakeholders in identifying and optimizing their cloud resources.
• Handle issues and tasks related to cloud infrastructure including networking, Windows, Linux, and other platform-specific components.

Qualifications and Experience Requirement

Qualifications Essential

• Bachelor's degree in computer science, Information Technology, or a related field.
• 5 - 7 years of experience with GCP services and tools.
• Experience with one or more of these solutions: Google App Engine, Cloud Function, Cloud run or open source software communities.
• Knowledge of core data structures and concepts: MVCC, CI/CD Pipelines, HTTP Protocol, web frameworks and common web technologies.
• Basic System/Network Administrator level knowledge of Linux/Unix or Windows systems (from Kernel to Shell and beyond, file systems and client-server protocols).
• Strong experience designing and building multi-tenant IaaS and PaaS cloud solutions with particular emphasis on Google Cloud;
• Exposure to SDLC and continuous delivery toolsets: GitLab CI, TravisCI, CircleCI and Jenkins or comparable tools;
• Knowledge using automation scripting languages: Python, Ansible, Bash or similar;
• Strong experience with cloud solution design patterns (microservices, messaging, distributed caching, containers, IAM etc.);
• Experience in designing and deploying cloud-based applications on GCP and Landing Zone
• Google VPC, Cloud compute engine, Cloud App engine, google API gateway, cloud functions, cloud run, load balancing, cloud web hosting.
• Experience on working with services used for Data Science - BigQuery, Composer, Vertex AI, DataProc and DataFusion.
• GCP management & monitoring Tool (Monitoring, Logging, Error Reporting, Trace, Cloud Console)
• Experience in troubleshooting connectivity issues, VMs, instance groups, OS management, networking issues, storage and service accounts

Skills

• Working knowledge of IaC Tools such as(CloudFormation, Terraform etc)
• Experience with implementing Automation and optimizations using Cloud native and serverless approaches.
• Strong analytical and problem-solving skills with attention to detail.
• Good understanding of ITIL processes including incident, change, and problem management.
• Excellent verbal and written communication skills; able to convey technical information clearly to both technical and non-technical stakeholders.
• Ability to remain calm and focused under pressure, especially during production incidents and critical outages.
• Willingness to work in a 24x7 rotational shift model from the office, including weekends and holidays as required.
• Strong sense of ownership and accountability for tasks and deliverables.
• Collaborative mindset with the ability to work effectively in cross-functional teams.
• Proactive attitude towards learning and continuous improvement.

Job Title: Desktop Support Engineer

Experience Required: 2 Years

Salary: 3.00 LPA - 3.3 LPA

Location: Vijayawada

Working Days: 6 Days a Week (Work from Office)

Job Description:

We are looking for a proactive and skilled Desktop Support Engineer with 1.6 years of hands-on experience to join our IT support team in Vijayawada. The ideal candidate should have a solid understanding of desktop systems, troubleshooting techniques, and familiarity with enterprise tools, especially in the Outlook and Office 365 ecosystem.

Key Responsibilities:

• Handle day-to-day user support issues and service requests via a ticketing system.
• Perform installation, configuration, and troubleshooting of Microsoft Outlook.
• Provide support for Office 365 (O365) related issues.
• Troubleshoot hardware and software issues across desktops, laptops, and peripherals.
• Install, configure, and support Windows OS and general desktop applications.
• Manage basic network troubleshooting and escalate as necessary.
• Maintain documentation for support processes and user guides.

Required Skills:

• Experience working with any Ticketing Tool (e.g., ServiceNow, Zoho Desk, etc.)
• Strong knowledge of Outlook installation, configuration, and issue resolution.
• Proficiency in Office 365 tools and troubleshooting.
• Basic networking knowledge (LAN, DNS, IP configuration).
• Excellent problem-solving and customer service skills.
• Ability to work independently and in a team environment.

Eligibility Criteria:

• Minimum 2 years of valid and verifiable experience in a similar desktop support role.
• Must be able to produce the following documents:
• Bank Statements (salary credited)
• Offer Letter(s)
• Experience Letter(s)
• Salary Slips

Employment Type: Full-time

Mode of Work: Work from Office

Note: This is an immediate requirement. Candidates meeting the above criteria and available to work from the Vijayawada location are encouraged to apply.

Technical Voice Support - Team Lead

Company: Teleperformance

Location: Hyderabad

Process: Telecom - Technical Voice Support

Role Overview

We are hiring an experienced Technical Voice Support Team Lead to manage a team of Executives/Associates for a Telecom process. The ideal candidate should have strong people management skills, technical support exposure, and the ability to drive team performance while ensuring service quality and customer satisfaction.

Key Responsibilities

• Lead, manage, and motivate a team of Technical Voice Support Executives/Associates
• Handle team performance, productivity, and adherence to SLAs/KPIs
• Provide real-time support, coaching, and feedback to team members
• Manage escalations and ensure timely resolution of technical issues
• Monitor call quality and compliance as per process standards
• Conduct team huddles, performance reviews, and training refreshers
• Coordinate with Quality, Training, and Operations teams
• Prepare and share daily/weekly performance reports
• Ensure high customer satisfaction and process compliance

Eligibility Criteria

• Experience as Team Lead / Senior Executive in Technical Voice Support (Telecom process preferred)
• Strong experience in handling Executives or Associates
• Excellent communication and people management skills
• Good understanding of telecom technical support concepts
• Willingness to work in rotational shifts and rotational week-offs
• Immediate to 30 days' notice period only
• Ready to work from Hyderabad location

Education

• Graduate / Undergraduate (as per Teleperformance hiring norms)

Compensation

• Maximum Budget: Up to 7 LPA (Based on experience & interview performance)

Work Schedule

• Rotational Shifts
• Rotational Weekly Offs

Joining Timeline

• Immediate joiners to candidates with up to 30 days' notice period only

If you're from Telecom process, please do share below details with attaching you're resume to this email id:

Name

Number

Domain Handled

Qualification

Current Organisation

Current Designation

Email

Notice Period

Overall Experience

Relevant Experience

Current CTC

Expected CTC

Current Location

Preferred Location

Open to relocate

Regards,

Charlie HR

Evolving Systems Networks India Limited.

Job Title: Production Support Engineer (MS - Airtel)

Job Location: Remote, Delhi based.

Required Experience: 1-3 years

Who we are:

Evolving Systems provides software solutions and services to telecommunications

operators (communication service providers, or CSPs) worldwide. The company's

portfolio includes service activation, SIM and eSIM lifecycle management, number

and asset management, customer value and loyalty management, and digital

engagement solutions. Evolving Systems works with over 100 telecom operators

worldwide, with deployments across five continents, supporting services that reach

more than one billion consumers globally.

Website:

Key Responsibilities:

• Provide Level 1 / Level 2 production support for applications deployed at customer

sites

• Monitor production systems and proactively identify, investigate, and resolve

incidents

• Perform root cause analysis and assist in permanent fix implementation for

recurring issues

• Execute shell scripts and SQL queries for troubleshooting, data validation, and

operational tasks

• Support Oracle database-related activities, including basic performance checks

and issue resolution

• Coordinate with development, infrastructure, and client teams for issue resolution

and change deployments

• Ensure timely resolution of incidents in line with SLA and operational commitments

• Participate in change management, planned activities, and production releases

• Maintain operational documentation, incident records, and status reports

• Provide on-call and remote support and willingness to work in night shifts

Mandatory Skills:

• Good knowledge of Unix/Linux

• Shell scripting

• Oracle database

• Experience in handling production environments

• Good debugging and troubleshooting skills

Preferred Qualifications

Bachelors in Engineering (B.E / B.Tech) or equivalent

Job Role: Asst Manager/ Manager- Application Services

Job Description:

• Extend support in managing all applications - ERP, Intranet, Online entrance platforms, etc
• Record all requests raised by end-user and process owners, requested by e-mail / telephone / walk-in, in the ticketing system
• Troubleshoot of issues in front-end application screens and in data updates reported by users, identify the cause of the issue
• Support helpdesk team to identify the cause of user requests and guiding them for appropriate follow up action with the process owner or internal team for technical issues
• Understand and document the requirements for new functionalities and enhancements in various applications
• Prepare SOP document for system operations, quick guides on the system functionalities and provide training/orientation to users
• Respond to the requestor with the ticket and follow up for closure of requests as per the SLA time lines
• Simulate the similar scenarios in the application to check the issue and report the bug to the development team for fixing the issue
• Test the new functionalities, enhancements implemented, reports for consistency in the data across the modules, bug fixes and to ensure the system developed as per the requirements
• Support the User Acceptance testing of the new implementation, enhancements and bug fixes and go live activities
• Grant access to menus as and when the requests are received and as and when the new faculty/staff join, verify the user rights on periodic basis, perform as super admin role.
• Working knowledge on various Learning Management Systems - Gsuite Classroom, Moodle, etc, to support team
• Records all enhancements to the existing reports, formulate new reports for management MIS purpose and collate the change request from process owner
• Acquire new technical skills to support the development activities and other associated applications
• Support the configurations of the application setup, master data, major data updates, operational and year end activities to be performed
• Prepare fortnightly MIS with the number of new developments, Customization enhancement, Tickets raised, and Bugs reported

Qualification & Experience:

• Any UG in Technology Courses.
• Candidate should possess 6 to 15 years of experience.

Job Purpose:

• The candidate will be part of a team which handles the Retail & Algo Trading application and infrastructure for an elite trading group and will be responsible for
• Ensuring high uptimes
• Error free EOD/BOD Processing
• Performance monitoring
• Offering cutting edge solutions for a highly dynamic business environment.

Key Responsibilities:

• Maintenance and Support of Trading Applications

Ensuring Error Free BOD/EOD & High Uptimes for Trading application

• Performance & Infra Monitoring
• Deployment of patches, log analysis, day-to-day activities involving Production & UAT environments
• Coordination with external vendors and various teams with regards to Trading Applications and it's management.
• Resolve to learn and work on the existing Trading Applications and on new products

Qualifications: Graduate

Experience:

• 1-2 Years of experience in Linux and Linux Based platforms along with shell scripting/python. Experience in a technology team/Production support team at any Stockbrokers is desirable. Most importantly, the will to work in stock broking firm in capacity of Trading Application Support.
• Good knowledge of Linux with shell scripting skills. Knowledge on Python will be a positive and desirable.
• Knowledge on Monitoring tools like Prometheus, Grafana, Zabbix, Nagios etc. are desirable.

Technical Support Engineer

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

As a Technical Support Engineer, you will be the backbone of our client success story. You'll provide advanced technical assistance, ensuring that our global partners receive seamless support for our Unified Endpoint Management (UEM) solutions.

Note: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base.

Responsibilities

• Act as the primary point of contact for L1 to L3 support, diagnosing and resolving complex technical issues via phone, email, and chat.
• Provide clear, step-by-step technical guidance to clients, translating complex problems into actionable solutions.
• Identify and escalate high-priority or systemic issues to specialized internal teams, tracking them through to resolution.
• Document all support interactions and technical workarounds to build and maintain a robust internal knowledge base.
• Stay at the forefront of UEM trends and product updates; provide training sessions for clients and internal stakeholders as needed.
• Partner with Engineering and Product teams to advocate for client needs and improve the overall product experience.

Required Skills & Qualifications

• 5+ years of technical support experience, preferably within a SaaS environment.
• Mandatory, deep-seated understanding of Unified Endpoint Management (UEM) and its related technologies.
• Proven track record in a Level 3 (L3) & above technical support capacity.
• Direct exposure to IDP (Identity Provider) or XDR (Extended Detection and Response) platforms is highly preferred.
• Exceptional interpersonal and communication skills; the ability to remain professional and courteous under pressure.
• A proactive problem-solver who can work independently in a fast-paced, high-growth environment.
• Bachelor's degree in computer science, Information Technology, or a relevant technical field.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

Technical Voice Support - Team Lead

Company: Teleperformance

Location: Hyderabad

Process: Telecom - Technical Voice Support

Role Overview

We are hiring an experienced Technical Voice Support Team Lead to manage a team of Executives/Associates for a Telecom process. The ideal candidate should have strong people management skills, technical support exposure, and the ability to drive team performance while ensuring service quality and customer satisfaction.

Key Responsibilities

• Lead, manage, and motivate a team of Technical Voice Support Executives/Associates
• Handle team performance, productivity, and adherence to SLAs/KPIs
• Provide real-time support, coaching, and feedback to team members
• Manage escalations and ensure timely resolution of technical issues
• Monitor call quality and compliance as per process standards
• Conduct team huddles, performance reviews, and training refreshers
• Coordinate with Quality, Training, and Operations teams
• Prepare and share daily/weekly performance reports
• Ensure high customer satisfaction and process compliance

Eligibility Criteria

• Experience as Team Lead / Senior Executive in Technical Voice Support (Telecom process preferred)
• Strong experience in handling Executives or Associates
• Excellent communication and people management skills
• Good understanding of telecom technical support concepts
• Willingness to work in rotational shifts and rotational week-offs
• Immediate to 30 days' notice period only
• Ready to work from Hyderabad location

Education

• Graduate / Undergraduate (as per Teleperformance hiring norms)

Compensation

• Maximum Budget: Up to 7 LPA (Based on experience & interview performance)

Work Schedule

• Rotational Shifts
• Rotational Weekly Offs

Joining Timeline

• Immediate joiners to candidates with up to 30 days' notice period only

If you're from Telecom process, please do share below details with attaching you're resume to this email id:

Name

Number

Domain Handled

Qualification

Current Organisation

Current Designation

Email

Notice Period

Overall Experience

Relevant Experience

Current CTC

Expected CTC

Current Location

Preferred Location

Open to relocate

Regards,

Charlie HR

Company Description

ProTech IT Services is a leading provider of innovative IT solutions, delivering exceptional services to clients across diverse industries. We specialize in tailored technology services designed to meet the evolving needs of businesses. With a client-focused approach, we aim to provide world-class support and innovative solutions. Our mission is to empower businesses with effective IT services that drive efficiency and digital transformation.

Role Description

This is a part-time, remote freelancer position for a VMware Support Engineer. In this role, you will be responsible for providing technical support and troubleshooting VMware-related issues, maintaining and optimizing virtualized environments, and assisting clients with service requests and inquiries. You will collaborate with cross-functional teams to deliver high-quality customer service and ensure stable and efficient operations within virtualized infrastructures.

We're Hiring L2 VMware Administrator (Night Shift -EST Timezone)

Are you passionate about virtualization, infrastructure stability, and solving complex VMware issues? We're looking for a skilled L2 VMware Administrator to join our team.

Location: Hyderabad / Hybrid / Remote

Experience: 3-5 Years

Key Responsibilities

Own and resolve escalated L2 incidents related to VMware vSphere, ESXi, and vCenter

Perform Root Cause Analysis (RCA) and provide detailed incident reports & technical documentation

Administer and troubleshoot vSAN, vMotion, HA, DRS, and storage policies

Support Veeam or similar backup / disaster recovery solutions in production environments

Patch, upgrade, and maintain vCenter, ESXi hosts, and VMware toolsets

Mentor L1 engineers and contribute to knowledge base articles, SOPs, and runbooks

Required Skills & Qualifications

3-5 years of hands-on experience in VMware environments (vSphere 7.x / 8.x)

Strong proficiency in vCenter Server, ESXi host management, and vSphere Client

Solid understanding of HA, DRS, vMotion, vSAN, and Resource Pools

Knowledge of storage technologies: NFS, iSCSI, FC SAN, VMFS, and Datastores

Good understanding of networking fundamentals: VLANs, Distributed vSwitch (DVS), and Teaming Policies

Nice to Have

Experience in enterprise production support environments

Exposure to DR planning, backup validation, and infrastructure maintenance

Strong troubleshooting and documentation skills

If you or someone in your network is a good fit, feel free to apply / DM / share your profile.

Job Scope:

We manage mission-critical cloud infrastructure for our customers globally. This role entails providing 24x7 managed support for these cloud environments. In this role, you will be a part of the Cloud Operations Centre (COC) Team.

Total /Relevant Experience:

• 3-10 years in similar roles in technical operations.

Key Responsibilities:

Your responsibilities in this role will be centered around the following:

• 24x7 Cloud monitoring and support.
• Make sure Service SLA is met with appropriate responses & resolutions.
• Documentation and maintaining customer technical build documentation.
• Own new upgrades for existing deployments and their documentation.
• Own new remote site deployments and their documentation.
• Deliver internal training as per schedule.
• Technical Account Manager for Key Customers.
• Work with the open-source community.

Must-have skill:

Needless to say, this role is a combination of proven technical aptitude, experience and the ability to think spontaneously. We'll be evaluating your candidature on the following criteria:

• Experienced Linux user and system administrator.
• Experience in deploying and administering KVM, ESXi and/or XenServer hypervisors.
• Experience in deploying, supporting or managing clouds based on Apache Cloudstack (preferably) and/or OpenStack.
• Experience in debugging and resolving production issues.
• Experience in support participation, on-call schedules and using tools.
• Good networking knowledge, including software defined networking
• Good understanding of storage protocols and technologies (CIFS and NFS, object storage s3 etc)
• Excellent spoken and written English

About Us

We are a leading Enterprise Resource Planning (ERP) and Dealer Management (DMS) software and solutions provider to heavy equipment, agriculture, and construction companies. We aim to be the thought leader in the industries we serve and a trusted IT advisor to all our customers. Today, we have over 700 employee associates, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We seek talented individuals to join our team and help us aggressively grow our North American footprint for our cloud based DMS.

Why work for VitalEdge?

We don't just sell technology, we enable transformation that results in broader societal benefits like feeding the world, building homes and critical infrastructure, and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. It's an exciting time to work for VitalEdge - join us!

Position Overview

VitalEdge Technologies is hiring Technical Support Engineers to support our Dealer Management System (DMS). This is a customer-facing, technical support role focused on diagnosing and resolving complex software issues on IBM server environments. You will become part of a growing support team that will eventually serve as the primary customer support group during North American off-hours (EST).

This role requires strong analytical and communication skills, technical troubleshooting ability across SQL, Java, and Tomcat, and a willingness to learn the legacy Green Screen interface on IBM iSeries.

As a Technical Support Engineer at VitalEdge, you will:

• Play a critical role in customer success and product reliability.
• Gain domain knowledge in a specialized enterprise product used by leading dealerships.
• Learn both legacy and modern tech stacks, expanding your technical breadth.
• Work in a hybrid and collaborative environment with a strong focus on training, mentoring, and growth.

Key Responsibilities

• Provide technical support to customers via phone, web chat, and ticketing system.
• Create and maintain case logs, monitor resolution timelines, and communicate case status.
• Troubleshoot application issues, including software defects, database processing blocks, and configuration errors.
• Deliver timely analysis and support-especially during off-hours where urgent customer response is required.
• Apply VitalEdge' s support case resolution process, including triaging, documenting, and escalating when necessary.
• Collaborate with senior support staff and service readiness teams during and after training.
• Participate in continuous learning to stay current on product and process updates.
• Contribute to process improvement and knowledge-sharing within the team.
• Perform other support-related tasks and projects as assigned.

Required Skills and Qualifications

• 4+ years of experience in a technical support or application support role, preferably in a SaaS or enterprise software environment.
• Hands-on expertise with:
• Tomcat application servers
• Java (reading/debugging)
• SQL and database architecture
• Willingness and ability to learn the IBM iSeries (Green Screen interface) and related tools such as IBM iAccess.
• Understanding of web-based application troubleshooting.
• Strong verbal and written communication skills.
• Experience with ticketing tools (Microsoft Dynamics preferred).
• Ability to work independently as well as in a collaborative team environment.
• Analytical problem-solving mindset and the ability to prioritize in high-urgency situations.
• Degree in Computer Science or a related field is strongly preferred.
• Occasional weekend work may be assigned; however, it will be performed remotely and not from the office.

Work Schedule:

• 2PM- 11PM IST (4:30 AM - 1:30 PM EST) Shift (will operate in hybrid mode, with work from office 2 days a week)
• Shift model will be rotational and aligned with our customer's support needs

Key Responsibilities

• Technical Support: Maintain high availability and performance of Informatica MDM, including production support and troubleshooting.
• Workflow & Integration: Manage Business Entities/Events and integrate with systems like SAP and ERPs.
• Cloud Operations: Configure and monitor IDMC/IICS (CAI/CDI) processes.
• Security & Docs: Implement OAuth 2.0 and maintain technical documentation

Hiring a Desktop Engineer (L2/L3 Support) for an APAC Support Role in Bangalore. This is a hybrid position with a shift from 9.00 am to 6.00 pm.

We are seeking an experienced Desktop Engineer to provide support to end users across the APAC region. Ideal candidates will have strong troubleshooting skills across multiple OS environments and thrive in a fast-paced support environment.

Role Overview:

- Provide L2/L3 desktop support across Windows, Linux, and Mac environments.

- Handle user issues, manage Active Directory, and ensure smooth IT operations across the region.

Mandatory Skills:

- 5+ years of experience in L2/L3 Desktop Support.

- Strong experience with Windows, Linux, and MacOS.

- Hands-on experience in Mobile Device Management (MDM).

- Solid knowledge of Active Directory (AD).

- Good understanding of Networking concepts (TCP/IP, DNS, DHCP, etc.).

- Experience supporting the APAC region (on-call mandatory).

- Excellent voice support and communication skills.

Key Responsibilities:

- Provide L2/L3 desktop support to APAC users.

- Troubleshoot OS issues across Windows, Linux, and Mac.

- Manage Active Directory users, OUs, and GPOs.

- Handle MDM-related support.

- Troubleshoot network printers and connectivity issues.

- Provide remote and voice-based support.

- Ensure SLA adherence and incident resolution.

- Support hardware/software installations and upgrades.

Technical Expertise:

- Operating Systems: Windows, Linux, MacOS.

- Networking: TCP/IP, DNS, DHCP, Switching, and Routing basics.

- Active Directory: OU, GPO, User, and Group Management.

- Tools: Remote desktop tools, MDM platforms.

What We're Looking For:

- Strong problem-solving mindset.

- Excellent communication and customer handling skills.

- Ability to work in APAC shifts and provide on-call support.

- A proactive and ownership-driven attitude.

Candidates with relevant experience can connect with

Hiring a Desktop Engineer (L2/L3 Support) for an APAC Support Role in Bangalore. This is a hybrid position with a shift from 9.00 am to 6.00 pm.

We are seeking an experienced Desktop Engineer to provide support to end users across the APAC region. Ideal candidates will have strong troubleshooting skills across multiple OS environments and thrive in a fast-paced support environment.

Role Overview:

- Provide L2/L3 desktop support across Windows, Linux, and Mac environments.

- Handle user issues, manage Active Directory, and ensure smooth IT operations across the region.

Mandatory Skills:

- 5+ years of experience in L2/L3 Desktop Support.

- Strong experience with Windows, Linux, and MacOS.

- Hands-on experience in Mobile Device Management (MDM).

- Solid knowledge of Active Directory (AD).

- Good understanding of Networking concepts (TCP/IP, DNS, DHCP, etc.).

- Experience supporting the APAC region (on-call mandatory).

- Excellent voice support and communication skills.

Key Responsibilities:

- Provide L2/L3 desktop support to APAC users.

- Troubleshoot OS issues across Windows, Linux, and Mac.

- Manage Active Directory users, OUs, and GPOs.

- Handle MDM-related support.

- Troubleshoot network printers and connectivity issues.

- Provide remote and voice-based support.

- Ensure SLA adherence and incident resolution.

- Support hardware/software installations and upgrades.

Technical Expertise:

- Operating Systems: Windows, Linux, MacOS.

- Networking: TCP/IP, DNS, DHCP, Switching, and Routing basics.

- Active Directory: OU, GPO, User, and Group Management.

- Tools: Remote desktop tools, MDM platforms.

What We're Looking For:

- Strong problem-solving mindset.

- Excellent communication and customer handling skills.

- Ability to work in APAC shifts and provide on-call support.

- A proactive and ownership-driven attitude.

Candidates with relevant experience can connect with

Job Title: SAP Integration Support Engineer (SAP CPI)

Role Details

• Team: Offshore Support Team (India)
• Customer Base: Supporting multiple European customers
• Job Location : Hyderabad
• Word Mode : Hybrid

Role Overview

We are looking for an experienced SAP Integration Support Engineer (SAP CPI) to join our offshore support team in India.

This role focuses on managing integration support tickets for multiple customers using SAP Integration Suite services such as Cloud Integration (CPI), API Management, and Event Mesh.

The ideal candidate will be responsible for analyzing integration issues, troubleshooting production problems, implementing bug fixes, and maintaining integration flows across various customer landscapes. This role requires strong expertise in SAP CPI and integration technologies, along with the ability to independently investigate issues and deliver reliable solutions.

Key Responsibilities:

• Act as the primary technical owner for support tickets related to SAP Integration Suite services
• Analyze incidents and service requests raised via ticketing tools such as Jira
• Troubleshoot issues in SAP Cloud Integration (CPI) including:
• Message failures
• Mapping errors
• Connectivity issues
• Adapter failures
• Monitor and maintain integration scenarios across multiple customer environments
• Implement bug fixes and minor technical corrections in integration flows
• Implement approved enhancements or adaptations to existing integrations
• Investigate and resolve runtime errors, message processing issues, and connectivity problems between SAP and third-party systems
• Work with API Management and Event Mesh where integrations involve APIs or event-driven communication
• Analyze logs and monitoring tools to identify root causes of integration failures
• Maintain documentation of solutions, known issues, and troubleshooting procedures
• Collaborate with solution architects and development teams on complex integration issues
• Provide technical recommendations to improve integration reliability and stability
• Ensure timely resolution of tickets according to SLA targets.

Required Technical Skills

SAP Integration Technologies

• Strong hands-on experience with SAP Cloud Integration (CPI)
• Good understanding of integration architecture and integration patterns
• Experience with API Management and Event Mesh

Development & Troubleshooting

• Experience troubleshooting integration flows, mappings, and message processing errors
• Hands-on experience with Groovy scripting or JavaScript
• Experience with message mapping techniques (Graphical Mapping, XSLT)
• Understanding of the Apache Camel framework used in CPI

Integration & APIs

• Strong knowledge of REST, OData, and SOAP web services
• Experience with IDOC and RFC/BAPI integrations
• Hands-on experience with adapters such as:
• HTTPS
• SOAP
• OData
• SFTP
• IDOC
• RFC
• JDBC

Connectivity & Security

• Knowledge of SAP Integration Suite connectivity
• Experience with security concepts such as:
• SSL Certificates
• OAuth
• SAML
• Experience managing KeyStore and certificates in CPI.

Core Competencies

• Strong analytical and troubleshooting skills
• Ability to investigate complex technical issues independently
• Good understanding of integration monitoring and operational support
• Ability to manage multiple support tickets across different customers
• Strong communication skills for working with global teams and customers
• Structured and disciplined approach to incident management and documentation.

What We Expect From You

• A proactive, "get things done" mindset
• Ability to work independently in a support environment
• Capability to quickly analyze logs and diagnose integration issues
• Strong collaboration with global teams and solution architects
• Commitment to maintaining high reliability of customer integrations

Nice to Have

Experience supporting integrations with:

• SAP ECC
• S/4HANA
• SAP SuccessFactors
• Other SAP cloud applications

We are currently seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product support for IoT projects.

Responsibilities:

• Investigate the issue and Provide Resolution (where is the issue - device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring : Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines

-Log Analysis of the issues reported

-Update tickets recent status and progress on ticketing tool

-Raise a bug for issue in application functionality where a code fix might be needed

-Triaging of Mobile App issues on both Play Store & App Store, Web App issues and

Platform(AWS) issues

• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting -Status Tracking & Reporting
• Continuous Service Improvement -Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management

Mandatory skills:

• Bachelor's degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
• 3+ years of experience in L2 of managed services / application(mobile or web) support
• 1+ years of experience in the Smart/Connected Products & IoT workflow.
• Mobile OR Web App issues troubleshooting
• AWS platform or certifiedin AWS(Solution Architect/SysOps)

-Server-less/headless architecture

-Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT

• Linux
• NoSQL Database(Dynamo DB preferred)
• Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
• Ability to differentiate between application & platform issues and proven track record of taking them to
• Good hands-on experience in scripting languages:
• Python / Python Boto
• OR
• Golang/Node-js.
• Ability to differentiate between application & platform issues and proven track record of taking them to closure

Preferred

• Hands on experience on New Relic and AWS Cloudwatch tools
• Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
• ITIL certification
• Experience in AWS Cloud IoT Core platform
• L3 Support experience in addition to L2

Skills and Abilities Required:

• Willingness to work in a 24X7 shifts environment
• Flexible to take short term travels on a short notice to facilitate the field trails & soft launch of products
• Excellent troubleshooting & analytical skills
• Highly customer-focused and always eager to find a way to enhance customer experience
• Able to pinpoint business needs and deliver innovative solutions
• Can-do positive attitude, always looking to accelerate development.
• Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.
• Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.

Ready to drive Agile excellence and enable high-performing teams?

LTIMindtree is looking for an experienced Java developer to join our growing team!

Experience: 3+ Years

Education: Bachelor's / Master's in Computer Science or equivalent

Location: Pune/Kolkata

Work Model: Hybrid - 3 Days Work from Office

Notice Period: Immediate to 20 Days

Description of the Role

1 The Application Support Specialist of L2 level will perform a critical role in Application Support and Service Management with responsibility to ensure stability continuity and availability of the application in addition to providing rapid response to incidents and escalated user queries

2 Technical Support and Maintenance of the Business Service and Applications

3 Handson and should be able to work independently and if required guide team mates

4 Responsible for support implementation of application improvement initiatives

5 Own maintain and track incidents through their entire lifecycle

6 Strong Analytical skills

7 Utilise the bank defined best practices standards and tools in application delivery documentation and support

Essential Skills

1 Evidence of strong experience of IT software support

2 Knowledge of Banking domain will be an added advantage

3 Experience in JavaJ2EE from development perspective

4 Good knowledge in Unix Linux

5 Experience in writing queries in SQL language for running on Oracle MS SQL or Postgress other DBMS essential

6 Knowledge of open shift technology from development perspective

7 Able to investigate and debug production issues from technical perspective

8 Shell scripting will be an added advantage

9 Functional knowledge of Digital banking will be added advantage

10 Knowledge of OpenShift Container Platform will be required

Why Mizuho

At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and richer work experience than a boutique firm or an established giant could offer alone.

It's the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have the same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest-and growing-banks in the world.

Role Summary:

This role requires working in the India night shift to cover the US time zone.

The AI & Analytics Support L1 / L2 role is responsible for day-to-day production support of AI applications and analytics platforms, including incident intake, triage, investigation and resolution within defined SLAs. This role serves as the first and second line of support for business users and ensures issues are handled with urgency, clarity and accountability.

This role requires prior hands-on production support experience. Candidates whose background is limited to development without real production support ownership are not suitable for this role.

Key Responsibilities:

Production Support & Incident Management

• Provide L1 and L2 support for production AI applications and analytics platforms across Production, UAT and Development.
• Monitor application health, job execution and data pipelines to detect and address issues proactively.
• Receive, triage and investigate incidents based on business impact and severity.
• Resolve issues within defined SLAs or escalate to L3 with clear context, analysis and recommended next steps.
• Maintain ownership of incidents through resolution, even when escalated.

Business Communication & Coordination

• Act as the primary point of contact for business users during incidents and support requests.
• Provide timely, accurate and consistent status updates throughout the incident lifecycle.
• Prevent silent failures and status gaps during active issues through disciplined communication.
• Coordinate closely with the AI and Analytics Support Leads and L3 resources during high impact incidents.

Operational Execution & Discipline

• Follow established support operating procedures including intake, triage, escalation paths and ownership boundaries.
• Ensure clean and complete shift handoffs to maintain continuity of support.
• Document incidents, investigations and resolutions in the incident management system.
• Contribute to runbooks, knowledge base articles and support documentation.

Platform & Application Support

• Support AI and Analytic applications, workflows and data pipelines, including monitoring jobs, validating outputs and rerunning failed processes where appropriate.
• Perform initial analysis of application logs, metrics and alerts to identify potential root causes.
• Validate fixes and remediations before and after deployment.
• Identify recurring issues and escalate patterns to the AI and Analytics Support Leads for corrective action.

Continuous Improvement

• Participate in post incident reviews and root cause discussions.
• Identify opportunities to improve monitoring, alerting and operational readiness.
• Develop deeper platform knowledge over time to improve support effectiveness and reduce unnecessary escalations.

Required Experience:

Mandatory

• Prior hands-on production support experience (3+ years) for enterprise applications or analytics platforms.
• Experience handling incidents, triage and escalation in SLA driven environments.
• Comfort operating in live production environments with business facing responsibility.
• Strong written and verbal communication skills for stakeholder interaction.

Strongly Preferred

• Experience supporting AI, Analytics, Dataiku or data driven platforms in production.
• Familiarity with ServiceNow or equivalent incident management tools.
• Experience working across distributed or follow the sun support models.

Technical Requirements:

• Working experience supporting production systems written in Python including job execution, error handling and basic debugging.
• Working knowledge of SQL including the ability to validate data, investigate data issues and confirm remediation outcomes.
• Familiarity with analytics workflows and data pipelines including scheduled jobs, dependencies and data freshness checks.
• Familiarity with Dataiku as a production analytics platform, including monitoring job execution, identifying common failure patterns and supporting initial triage and escalation.
• Experience monitoring application health, job execution and alerts in production environments.
• Ability to review logs, dashboards and alerts to perform first and second line triage.
• Familiarity with incident management tools such as ServiceNow or equivalent.
• Comfort operating in controlled production environments following defined runbooks and escalation procedures.

Organization Overview:

Mizuho Global Services (MGS), Pune is an integral part of Mizuho Financial Group, one of the world's leading financial institutions with a strong global presence across the Americas, EMEA, and Asia. Based in India, MGS Pune supports Mizuho's international businesses by delivering high-quality, scalable, and resilient services across multiple functions.

MGS Pune plays a critical role in driving operational excellence, standardization, and innovation for Mizuho Americas. By combining deep domain expertise with strong process, technology, and analytical capabilities, it partners closely with regional and global teams to support corporate and investment banking, capital markets, and corporate services functions, while adhering to the highest standards of risk management, regulatory compliance, and control.

MGS Pune offers competitive compensation and benefits package aligned with industry standards and local market practices.

MGS Pune is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace.

Employment is subject to applicable background verification checks in accordance with Indian laws and company policies.

Azure DevOps Engineer - Container Apps & Application Support

Remote (Pune)

Timings : 6.30PM IST to 3.30AM IST

DevOps Engineer with hands-on experience in Azure Container Apps, CI/CD pipelines, and application support.

Responsibilities:

• Deploy and manage applications on Azure Container Apps
• Build and maintain CI/CD pipelines using Azure DevOps or GitHub Actions
• Monitor applications using Azure Monitor & Log Analytics
• Troubleshoot production issues and ensure high availability
• Collaborate with development teams for release and support
• Manage infrastructure using Terraform

Requirements:

• 3-6 years of DevOps experience
• Strong experience with Azure Container Apps
• Hands-on with Docker and containerized applications
• Experience with CI/CD pipelines (Azure DevOps or GitHub Actions)
• Knowledge of Azure networking and security
• Experience in troubleshooting application issues in production

Bonus Skills (Nice to Have)

• Basic Kubernetes (AKS awareness)
• API Management
• Python/PowerShell/Bash Scripting
• Cost optimization in Azure

Urgent Hiring - Technical Helpdesk Support Engineer

Location - Near Rahul Raj Mall, Surat

Industry - IT Industry

Job Time - 2:30pm to 11:00 Pm

Description:

Providing technical help desk support for a variety of software packages,

mainly EPoS, and hardware

? Provide answers to clients by identifying problems; researching answers;

guiding client through corrective steps.

? Obtaining details from customer's new requirements to pass onto software

development via the Support Manager.

? Provide telephone help support to customers during out of hours, weekends

and bank holiday on a rotation basis

? Monitor and maintain Customer Support Call Log System as per protocol

provided

? Remotely configure hardware

? Identify system improvements by evaluating system performance

? Improve system by conferring with development team; testing, evaluating, and

installing new software

? Document actions by completing forms, reports, logs, and records

? Update job knowledge by participating in educational opportunities; reading

professional publications; maintaining personal networks; participating in

professional organisations

? Protect organisation's value by keeping information confidential

? Obtaining information from callers to pass onto the sales department

? General assistance as and when required

Skills/Qualifications:

Active Listening - Giving full attention to what other people are saying, taking time to

understand the points being made, asking questions as appropriate, and not interrupting at

inappropriate times.

Speaking - Talking to others to convey information effectively.

Troubleshooting - Determining causes of operating errors and deciding what to do about it.

Complex Problem Solving - Identifying complex problems and reviewing related information

to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential

actions to choose the most appropriate one.

Mathematics - Using mathematics to solve problems.

Time Management - Managing one's own time and the time of others.

Active Learning - Understanding the implications of new information for both current and

future problem-solving and decision-making.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Technologies:

? Windows Operating Systems 7 through to 11, (knowledge of Server OS -

would be an advantage)

? Microsoft Office products, including Work, Excel, Outlook

? General knowledge of MS SQL would be an advantage

? Call Logging systems

The above is not an exhaustive list of duties and you will be expected to perform different

tasks as necessitated by your changing role within the organisation and the overall business

objectives of the organisation.

Job type: Permanent

Job status: Full Time

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Role Summary:

Results driven IT professional with expertise in Treasury Application Support (FMC - Finmechanics Converge) and Production Operations, ensuring 24 7 system stability, seamless integrations, and high quality support for mission critical banking platforms. Focused on maintaining availability, stability, and compliance while leading support strategy, mentoring teams, and delivering effective remediation and enhancements aligned with business and regulatory needs.

Key Responsibilities

• FMC production support within SLA, scope, schedule; enforce quality and compliance across the lifecycle.
• Ensure platform stability: monitoring & control, capacity management, incident/major incident handling, and executive communication.
• Conduct system analysis, assess user issues, and recommend solutions; oversee SRS/solution documentation and production transfer sign offs.
• Direct issue resolution with Dev/Vendor/L3; verify RCA/CAPA for production disruptions and prevent recurrence.
• Govern EOD/BOD jobs, interfaces, and performance; ensure adequate system resources and production standards.
• Plan/review projects, SLAs, MBOs, incidents; keep management informed on risks, issues, and statuses.
• Define and test BCP/DR for FMC; adhere to operational risk, information security, and change/incident processes.
• Lead cross functional collaboration (Business, Treasury Ops, Risk, Infra/DBA, Network, Vendors); provide oversight for offshore support.
• Guide and mentor team members; drive knowledge transfer, SOPs, KEDB, and activity reporting.

Core Skills

• Application Servers: Tomcat/WebLogic/WebSphere (service health, configs, controlled restarts, non prod deployments, JVM diagnostics-thread/heap/GC).
• Log & Observability: Deep log analysis, correlation across components; ELK/Splunk/Datadog; proactive alerting and dashboards.
• SQL & Linux: SQL for validation/reconciliation; SQL Server exposure. Linux (grep/awk/sed, permissions, cron, SFTP).
• Incident/Problem/Change (ITIL): Rapid triage, stakeholder comms, strong RCA, compliant releases with rollback readiness.
• Interfaces & Batch: MQ/Kafka, SFTP, SWIFT/RTGS/Market Data integrations; EOD/BOD job monitoring, reprocessing, and performance tuning.
• Documentation & Governance: SRS, production transfer docs, RCAs, SOPs, checklists; audit ready controls and reporting.

Problem Solving & Decision Making

• Break down complex issues, evaluate options, and drive permanent solutions under time constraints.
• Design functional solutions to business needs; escalate risks early; maintain high documentation standards.

Qualifications & Experience

• BE/B.Tech (MS/M.Tech preferred).
• 8+ years in Treasury platforms with hands on product Support, implementation; 6 years in similar roles delivering complex, end to end programs.
• Strong banking production support background; excellent project/program management.
• Familiarity with Waterfall/Agile, SDLC, and tooling (Jira/ServiceNow).
• Cross border team management and strong stakeholder communication.
• Knowledge of market trends in Treasury & Wealth technology and their practical implementation.

Job Title: Technical Support Engineer - Application Management

Experience Level: 3-7 Years

Key Responsibilities:

Application Deployment & Management:

• Manage the deployment of applications, including relevant upgrades and patches, across UAT, Production, and Disaster Recovery (DR) environments.
• Oversee the deployment and basic administration of databases.
• Ensure the continuous uptime and availability of applications, proactively identifying and resolving issues with minimal supervision.
• Coordinate with internal infrastructure teams for any machine, OS, firmware, or networking upgrades and patches, ensuring application compatibility and stability.

Technical Support & Troubleshooting:

• Serve as the first point of contact for internal teams regarding application availability and performance issues.
• Troubleshoot and resolve technical problems related to Linux, windows environments where the application is deployed.
• Escalate complex issues to the application vendor and coordinate with them to ensure timely resolution and maintain service level agreements (SLAs).

Security & Compliance:

• Coordinate with internal security teams to conduct Vulnerability Assessment and Penetration Testing (VAPT) and any compliance related evaluations pertaining to the application.
• Communi

JOB SUMMARY

• Manage inbound customer calls by addressing reported queries and responding to previously raised requests.
• Execute all responsibilities with a high level of professionalism, courtesy, and efficiency.

KEY DUTIES / RESPONSIBILITIES

• Handle inbound calls to ensure timely resolution of queries from bank customers related to commercial/corporate banking application usage/issues.
• Provide product education, troubleshooting, and platform support across all assigned services.
• Leverage available resources to resolve issues accurately and deliver high-quality service.
• Ensure end-to-end follow-up by documenting actions taken and outlining next steps for each interaction.
• Maintain strict adherence to data security, privacy, and confidentiality standards.
• Demonstrate professional conduct and comply with all safety and security policies.
• Successfully complete the Digital Conversion Professional training program and all mandatory ongoing learning.
• Collaborate effectively with team members to achieve organizational goals.

WORK EXPERIENCE

• Minimum 2 year of hands-on experience in commercial/corporate banking, treasury management, or digital banking platforms.
• Proven experience in customer interactions including support calls.

We are hiring for Customer Service Executive position at Teleperformance.

Work Location - Malad East, Mumbai

Hiring Boundary -

Mira Road Till Churchgate

Thane Till CST

Vashi Till CST

Shift - Rotational Shift Including night shifts (No fixed shifts)

Job Type - Full-time (On-site)

5 working days and 2 rotational week-off

Designation - Customer Service Executive

Process - UK Non-Voice Process

Roles and Responsibilities -

Handle customer queries regarding the service via chat and mail.

Provide accurate information and guidance to the customers.

Qualification - Graduate {Mandatory} with atleast 6 months of experience in BPO

GRADUATE FRESHERS with good english communication can also apply.

Need immediate joiners .

Company Description

Atharva Infotech is a forward-thinking software company specializing in open, enterprise-wide business solutions for the travel industry, built on .NET technology. Our solutions are flexible, modular, and seamlessly integrate with existing systems, offering users full internet-enabled, web browser access. Continuously evolving, our products address the unique requirements of modern tour operators, whether they offer pre-packaged, specialist, or dynamically assembled travel options. With a strong focus on customer-centric design, Atharva Infotech delivers cutting-edge E-Travel technology to optimize the marketing and sale of holiday products.

Job Summary: We are looking for a Development Support Engineer to assist the development team in application support, issue analysis, bug fixing, and coordination between QA, product, clients and development teams. The role involves troubleshooting production issues, supporting deployments, and ensuring smooth day-to-day technical operations.

Key Responsibilities:

• Provide L2/L3 application support for live systems
• Analyze production issues and coordinate fixes with developers
• Debug code and identify root causes of issues
• Support API integrations and third-party connectivity
• Assist in deployment, release management, and hotfixes
• Coordinate with QA for testing and valid

Evolving Systems Networks India Limited.

Job Title: Production Support Engineer (MS – Airtel)

Job Location: Remote, Delhi based.

Required Experience: 1–3 years

Who we are:

Evolving Systems provides software solutions and services to telecommunications

operators (communication service providers, or CSPs) worldwide. The company’s

portfolio includes service activation, SIM and eSIM lifecycle management, number

and asset management, customer value and loyalty management, and digital

engagement solutions. Evolving Systems works with over 100 telecom operators

worldwide, with deployments across five continents, supporting services that reach

more than one billion consumers globally.

Website :

Key Responsibilities:

• Provide Level 1 / Level 2 production support for applications deployed at customer

sites

• Monitor production systems and proactively identify, investigate, and resolve

incidents

• Perform root cause analysis and assist in permanent fix implementation for

recurring issues

• Execute shell scripts and SQL queries for troubleshooting, data validation, and

operational tasks

• Support Oracle database-related activities, including basic performance checks

The role is responsible for managing plant-quality concerns, driving supplier-related issue resolution, supporting NPI builds, and ensuring uninterrupted production by executing effective containment, corrective actions, and preventive mechanisms.

Key Responsibilities:

• NCR Management & Problem Resolution:
• Address and troubleshoot plant quality issues, including implementing immediate fixes.
• Plan and execute containment actions to prevent production disruptions.
• Follow up with suppliers for NCR acceptance, root cause analysis, and corrective actions.
• Lead closure of plant quality issues to avoid line stoppages.
• Coordinate with SQD during NPD/NPI trials and communicate trial results.
• Work with cross-functional teams (CFT) for deviation approvals.
• Visit supplier locations to validate corrective actions as required.
• Coordinate and execute rework at the plant site.
• Provide performance feedback for NPI parts as per the safe launch plan.
• Lead HCP (Heightened control plan) activities during all project builds to ensure smooth valve assembly and overall build quality.
• Plant & NPI Support:
• Lead Root Cause Analysis (RCA) for plant quality issues using appropriate problem‑solving tools.
• Develop, validate, and standardize measurement methods and related inspection standards.
• Collaborate with SQD to drive cont

Scope of the role:

Our Client is actively seeking a highly skilled customer service representative to join the team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach.

This dynamic position also necessitates having experience in sales, as the opportunity may arise to

promote company products and services. The most successful customer service representative will

have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service

Main Responsibility and Activities:

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
• Build expert, dynamic knowledge of the company’s products and services
• Conduct research with available resources to satisfy customer inquiries
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional
• experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders,
• status, complaints, returns, and warranties
• Meet customer-service department sales targets, generating leads when oppor

Hi Dear,

Please find the below job description,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position : International Voice Process

Experience : 0.6 Months 4 years

Job Location : Chennai

Job Responsibilities:

• Reviewing new orders for accuracy and completeness
• New order processing on a web-based system
• Customer enquiry clarifications
• Maintain service levels and high levels of accuracy
• Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking

Key Responsibilities

Royalty collections management

Stock management

LCLs/ Franchises required to be supported / managed - minimum 60+

Coordination & follow up work, excel data & reconciliation

Additional Skills:

Communication and interpersonal skills

Coordination & follow up work, excel data & reconciliation

Salary: 20-25k

Type: Remote/On-Site

Company Description

NEODRIFT® is a premier destination for innovative car and bike accessories, offering a wide range of high-quality products such as art leather seat covers, car neck cushions, back support cushions, and durable car organizers. Designed to cater to vehicles from top brands like Tata, Hyundai, Maruti, and Mahindra, NEODRIFT® blends functionality and style. Our collection includes luxurious seat cushions, microfiber cloths, and water-resistant products crafted for durability and optimal protection. We are committed to enhancing our customers' driving experience through premium accessories available at

Role Description

This is a full-time hybrid role for a Customer Support Executive. The role is based in Narela, with the option for some work-from-home flexibility. Daily responsibilities include managing customer interactions, addressing inquiries, resolving complaints, and providing technical support. The Customer Support Executive will ensure timely responses to online and offline customer queries, maintain high levels of customer satisfaction, and collaborate with cross-functional teams to enhance the customer service experience.

Qualifications

• Expertise in Customer Support, Customer Satisfaction, and Customer Service
• Proficiency in managing Online Support and resolving customer inquir

We are seeking a highly motivated and experienced 3D Printer Technical Application cum Support Engineer to join our dynamic team at ARK Infosolutions. The ideal candidate will have a strong background in additive manufacturing , hands-on experience with Formlabs SLA printers and/or Intech Additive Metal 3D Printers , and the ability to handle both pre-sales and post-sales technical support functions.

Key Responsibilities:

1. Technical Application Support

• Demonstrate 3D printers (Formlabs & Intech) to potential clients with detailed technical knowledge.
• Conduct application studies, sample part printing, and benchmarking for customer requirements.
• Collaborate with sales and application teams to provide suitable 3D printing solutions.
• Assist clients in material selection and process parameters for various applications.

2. Installation & Training

• Install and configure Formlabs (SLA) and Intech (Metal 3D) printers at client sites.
• Conduct comprehensive training for end-users on hardware, software (PreForm, Magics, etc.), and post-processing.
• Ensure seamless onboarding for new customers.

3. Post-Sales Technical Support

• Provide timely technical assistance for troubleshooting hardware/software issues.
• Perform routine maintenance, calibration, and se

About the Role

At More Retail, we're seeking a Product Support Analyst who will empower our business and operations teams while driving data-informed product decisions. You'll enable internal stakeholders to leverage our products effectively and use analytics to continuously improve both product capabilities and operational efficiency.

This is a unique opportunity to deeply understand how our teams use our products, identify workflow optimization opportunities, and translate insights into actionable product improvements and business outcomes.

What You'll Do

You'll work at the intersection of internal operations and product analytics. By collaborating directly with business teams, operations teams, and other internal stakeholders, you'll understand real-world product usage patterns and uncover insights that transform operational challenges into strategic product improvements.

This role is perfect for someone who:

• Loves enabling teams to work more efficiently through better product usage
• Gets energized by finding insights in data that drive business and product decisions
• Can translate operational needs and usage patterns into product requirements
• Wants to deeply understand how products create business value
• Thrives in a fast-paced environment, working across multiple internal teams

Your Key Responsibilities

More Retail Private Limited

4 days ago