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DALOG helps cement, steel, mining, power, and O&G plants prevent equipment failures through online condition monitoring and prescriptive analytics.

Key Responsibilities

• Manage customer relationships and support plant reliability initiatives.
• Visit customer sites and work closely with maintenance, reliability, and production teams.
• Translate monitoring data into practical maintenance recommendations.
• Drive customer adoption, value realization, and system expansion opportunities.
• Act as the technical bridge between plant teams and DALOG experts.

Requirements

Engineering Degree (Mechanical, Electrical, Instrumentation, Mechatronics, or related)

3+ years of experience in Cement, Steel, Mining, Power, or similar heavy industries

Strong knowledge of rotating and critical plant equipment

Experience in Condition Monitoring, Predictive Maintenance, Reliability Engineering, Maintenance, Automation, or OEM Services

Comfortable with plant environments and frequent customer site visits

This is a technical, plant-facing role. Candidates with hands-on knowledge of industrial equipment and maintenance practices will be strongly preferred.

DALOG helps cement, steel, mining, power, and O&G plants prevent equipment failures through online condition monitoring and prescriptive analytics.

Key Responsibilities

• Manage customer relationships and support plant reliability initiatives.
• Visit customer sites and work closely with maintenance, reliability, and production teams.
• Translate monitoring data into practical maintenance recommendations.
• Drive customer adoption, value realization, and system expansion opportunities.
• Act as the technical bridge between plant teams and DALOG experts.

Requirements

Engineering Degree (Mechanical, Electrical, Instrumentation, Mechatronics, or related)

3+ years of experience in Cement, Steel, Mining, Power, or similar heavy industries

Strong knowledge of rotating and critical plant equipment

Experience in Condition Monitoring, Predictive Maintenance, Reliability Engineering, Maintenance, Automation, or OEM Services

Comfortable with plant environments and frequent customer site visits

This is a technical, plant-facing role. Candidates with hands-on knowledge of industrial equipment and maintenance practices will be strongly preferred.

Job Description-

• Responsible for all the process in the application.
• Ensure the continuity of the business by a strong relationship with the local helpdesk / support team, the infrastructure teams, and the Production Support teams
• Manage the communication between the users and the technical / functional team
• Manage the check points to ensure the quality of data
• Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it.
• Make available the knowledge of the local activity by promoting and updating specific documentation
• Take part in transversal initiatives
• Identify improvement axis and lead the automation of manual checks/tasks
• Propose transformation of existing processes both for the business or our production services activities
• Should be a self starter, having passion for technology and must be a quick leaner.
• Provide support to the junior team members
• Should have hands-on Application Support experience.
• Expert in Unix shell scripts
• Advanced skill on Control-M and SQL Queries
• Able to demonstrate the experience on Automation of manual tasks and checks
• Knowledge on JIRA - added advantage
• Preferred to have banking knowledge (Liquidity Risk - Added advantage)
• ITIL Foundation Certification - Added Advantage
• Ready to work in shift timings
• Production Support with shift timings

Job Description-

• Responsible for all the process in the application.
• Ensure the continuity of the business by a strong relationship with the local helpdesk / support team, the infrastructure teams, and the Production Support teams
• Manage the communication between the users and the technical / functional team
• Manage the check points to ensure the quality of data
• Guarantee a high level of service & quality by industrializing the different processes and participating to the local and global projects and by communicating about it.
• Make available the knowledge of the local activity by promoting and updating specific documentation
• Take part in transversal initiatives
• Identify improvement axis and lead the automation of manual checks/tasks
• Propose transformation of existing processes both for the business or our production services activities
• Should be a self starter, having passion for technology and must be a quick leaner.
• Provide support to the junior team members
• Should have hands-on Application Support experience.
• Expert in Unix shell scripts
• Advanced skill on Control-M and SQL Queries
• Able to demonstrate the experience on Automation of manual tasks and checks
• Knowledge on JIRA - added advantage
• Preferred to have banking knowledge (Liquidity Risk - Added advantage)
• ITIL Foundation Certification - Added Advantage
• Ready to work in shift timings
• Production Support with shift timings

Job Title: Web Platform Support Lead

Location: Pune / Mohali / Hyderabad

Department: Web Platform Team

Direct Manager: Web Platform Owner

Job Summary:

• Mission of Web Platform Support Lead is to strive for service and process excellence for all support matters within Web Platform Team and thus contribute strategical and tactical targets to enhance Group's digital vision and business communication strategy.

Responsibilities:

• Lead a team of Web Platform Support Specialists, which consists of motivating, developing and appraising subordinate employees, planning support operations, recruiting and training new members and managing the team on daily basis.
• Assure required level of service quality through guidelines and KPIs.
• Facilitate trainings and webinars to increase digital knowledge for all stakeholders.
• Resolve escalations reported by various stakeholders served.
• Contribute to ad-hoc projects and improvements initiatives internally within the Team, but also towards.
• Own the support processes (Incident, Request and Knowledge management) including its tools.

Qualifications:

• 3-5 years of experience in digital area, customer service or helpdesk.
• Proven experience in managing a team and leadership skills.
• Excellent command of written and spoken English.
• Good verbal and written communication skills.
• Computer literacy, familiarity of Microsoft Office apps.
• University degree in related field or equivalent gained through working experience.

Personality requirements:

• Strongly customer oriented, service and business minded.
• Eagerness to learn new things and technologies, curious mindset.
• Ability to adapt to changing priorities, well-organised and systematic.
• Pro-active & result driven approach.
• Ability to present for various audiences, share knowledge.
• Process oriented, enthusiasm for constant process improvements, ability to execute.
• Ability to work in multi-cultural environment.
• Ability to take responsibility and ownership.

About Position:

The IT Support Engineer will provide first-level and intermediate technical support to end users, ensuring timely resolution of application, desktop, laptop, and system-related issues. This role focuses on delivering high-quality customer service, effective incident management, and adherence to ITIL-based service management practices in a fast-paced, 24 7 support environment.

• Role: IT Support Engineer
• Location: Hyderabad
• Experience: 2 to 5 years
• Job Type: Full Time Employment

What You'll Do:

• Provide end-user support for application, desktop, laptop, and basic system administration issues
• Diagnose, prioritize, troubleshoot, and resolve IT incidents and service requests via phone and email
• Perform initial triage and troubleshooting by following defined SOPs to identify root causes
• Escalate critical or high-priority incidents requiring urgent attention
• Track, document, and update all incidents and resolutions accurately in the ticketing system
• Take ownership of user issues and ensure timely communication of progress and resolution
• Handle helpdesk requests while meeting defined Service Level Agreements (SLAs)
• Support standard enterprise applications such as Outlook, MS Office, Google Workspace, VPNs, and browsers
• Provide basic to intermediate troubleshooting for Windows, macOS, and VDI environments
• Maintain a high level of customer service and adhere to service management principles
• Work in a 24 7 environment with rotating shifts and weekly offs
• Continuously enhance technical skills to improve support quality

Expertise You'll Bring:

• 2 to 5 years of experience in an IT Helpdesk or Service Desk (voice-based support)
• Strong verbal and written communication skills
• Knowledge of ITIL framework and service management terminology
• Hands-on experience with Windows and macOS operating systems and VDI environments
• Awareness of basic networking concepts such as DHCP, IP addressing, DNS, TCP/IP, and VPN
• Strong problem-solving and troubleshooting capabilities
• Experience working with ticketing systems and adhering to SLAs
• Ability to work independently and manage tasks in a fast-paced environment
• Excellent documentation and organizational skills
• Customer-focused mindset with a strong commitment to service excellence
• Flexibility to work rotating shifts, weekends, and holidays
• Ability to handle stressful situations and adapt to changing requirements

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent -

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

About Position:

We are looking for a skilled Technical Support Engineer Email Security & Exchange Online to join our team. The ideal candidate will be responsible for providing end-to-end support for Microsoft 365 (Exchange Online) environments, ensuring secure, reliable, and efficient email communication across the organization.

• Role: Technical Support
• Location: Pune
• Experience: 2-5 Years
• Job Type: Full Time Employment

What You'll Do:

• Provide L1/L1.5 technical support for Microsoft 365 and Exchange Online environments
• Manage and troubleshoot mail flow issues (delays, NDRs, spam filtering, routing issues)
• Administer Exchange Online mailboxes, distribution groups, shared mailboxes, and permissions.
• Handle incident management, RCA, and service requests in line with SLA commitments.
• Configure and manage email security policies (anti-spam, anti-phishing, anti-malware)
• Monitor and analyze email traffic, alerts, and security threats to detect anomalies.
• Manage whitelisting/blacklisting, quarantine policies, and mail filtering rules
• Troubleshoot Outlook, OWA, and Exchange connectivity issues including Autodiscover and sync problem

Expertise You'll Bring:

• Strong hands-on experience in: Microsoft Exchange Online / Office 365 (M365)
• Exchange Online Protection (EOP) / Microsoft Defender for Office 365
• Solid understanding of: Email security protocols (SPF, DKIM, DMARC, TLS) Mail flow concepts, connectors, and routing
• Experience in managing: Anti-spam, anti-phishing, Safe Links, Safe Attachments policies
• Threat analysis, phishing investigation, and quarantine handling
• Knowledge of: Azure Active Directory & hybrid identity setup
• PowerShell scripting for Exchange Online administration
• Familiarity with: ITSM tools (ServiceNow / Remedy / Jira) and ITIL processes
• Strong troubleshooting capability in: Email delivery issues, mailbox access, and Outlook client issues
• Good understanding of: Compliance & security features (DLP, eDiscovery, retention policies)

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent -

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

Talent500 is hiring for one of its clients.

Who are we:

Core Insurance Platforms (CIP) is Zurich's global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model-covering governance, standards, architecture, service delivery, and reuse-so our business units can deliver at speed and scale.

CIP is the strategic steward of Zurich's Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.

India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich's business units worldwide.

Application Subject Matter Specialist (IAM Support Analyst)

Your Role:

The SailPoint IdentityIQ (IIQ) Support Analyst is responsible for providing advanced operational and technical support for the organization's SailPoint IdentityIQ platform. This role focuses on incident resolution, service request fulfillment, and ongoing operational stability of IAM services. The analyst will work closely with IAM engineers, application teams, and security stakeholders to ensure reliable identity lifecycle management and access governance processes.

Key Responsibilities:

Operational & Technical Support:

• Provide Level 2 support for SailPoint IdentityIQ, resolving complex incidents and service requests
• Monitor and manage SailPoint IIQ jobs, tasks, and workflows, including aggregation, provisioning, certifications, and maintenance activities
• Troubleshoot failures related to access requests, provisioning, deprovisioning, certifications, and lifecycle events
• Perform root cause analysis and recommend corrective and preventive actions

Identity Governance & Administration:

• Support Joiner, Mover, and Leaver (JML) processes across enterprise systems
• Validate access assignments, roles, and entitlements to ensure compliance with internal policies
• Assist with user access certifications and attestations, including resolving campaign issues and reviewer escalations

Integrations & Platform Support:

• Support and troubleshoot SailPoint connectors and integrations, including Active Directory, Azure AD, LDAP, HR systems, databases, and business applications
• Analyze SailPoint, application, and system logs to diagnose errors and performance issues
• Support workflow execution and basic rule troubleshooting (BeanShell) under guidance of IAM engineering teams

Incident, Change, and Compliance Support:

• Document incidents, problems, and resolutions in the ITSM tool in accordance with process standards
• Support audit and compliance activities by providing evidence related to access reviews and provisioning controls
• Participate in change management activities, including platform upgrades, patches, and regression testing

Documentation & Continuous Improvement:

• Maintain and update operational procedures, runbooks, and knowledge base articles
• Identify trends in incidents and recommend process or automation improvements
• Adhere to IAM SLAs, controls, and security best practices

Work Environment & Requirements:

• May require working in shifts
• Participation in on call rotation or after-hours support for critical incidents
• Support scheduled maintenance or release activities outside normal business hours

Technical Skills:

• Practical experience supporting SailPoint IdentityIQ in a production environment
• Strong understanding of IAM concepts, including identity lifecycle management, access governance, and RBAC

Working knowledge of:

• Active Directory and Azure AD
• LDAP fundamentals
• Java based applications and log analysis (e.g., Tomcat logs)
• Familiarity with SQL, REST APIs, and XML/JSON

Company Description

CSK Information Technology Pvt Ltd is a dynamic organization specializing in IT services and solutions. The company is committed to delivering high-quality support and innovative technology to meet the evolving needs of businesses. With a focus on fostering growth and efficiency, CSK offers a range of services tailored to drive success. Employees are supported with a collaborative workplace culture and opportunities for skill development.

Role Description

This is a full-time on-site role for a Desktop Support Engineer L2 located in Bengaluru. The role involves providing technical support for Dell Laptops & Desktops, troubleshooting hardware issues, and addressing technical queries. The candidate will also be responsible for maintaining and resolving issues related to computer hardware and providing efficient support to ensure uninterrupted operations including Asset Management.

Qualifications

• Proficiency in Desktop Computers and expertise in Computer & Laptop Hardware
• Experience in Technical Support and Troubleshooting
• Strong problem-solving skills and attention to detail
• Training & Monitoring L1 Resources on daily task.
• Excellent communication skills to support end users effectively
• Relevant certifications such as CompTIA A+ or equivalent are a plus
• Ability to work independently and as part of an on-site team
• Asset Management Skills

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Location Preference: Chennai, Noida

Description:

We are seeking a highly skilled Technical SPOC - Backup Lead to serve as the primary technical point of contact for application support services. This role is responsible for ensuring seamless communication, efficient incident resolution, and high-quality service delivery in line with SLA commitments. The position also acts as a backup to the Team Lead, providing leadership, mentoring, and operational continuity while serving as a technical backbone for existing and new support projects.

Your responsibilities:

• Act as the Technical Single Point of Contact (SPOC) for assigned applications, platforms, or infrastructure components. Prepare and share status reports, dashboards, and service metrics with management and clients.
• Drive end-to-end incident, problem, and service request management, ensuring timely resolution and SLA adherence. Troubleshoot and resolve complex technical issues across multiple platforms and technologies.
• Support change, release, and deployment activities, ensuring minimal service disruption. Maintain and update technical documentation, SOPs, and knowledge base articles. Coordinate effectively with L1/L2/L3 teams, engineering, vendors, and business stakeholders to deliver solutions.
• Serve as the technical backbone for existing and new application support projects, ensuring smooth onboarding and transition. Mentor, guide, and support team members, providing technical direction and performance feedback.
• Evaluate automation opportunities and feasibility to enhance operational efficiency and reduce manual effort.
• Impart technical knowledge transfer to internal teams and subcontractors to strengthen support capability. Serve as a coach and mentor, building technical competence and professional growth across the team. Guide and support team members in adopting best practices, tools, and processes.
• Lead technical discussions, solution design reviews, and root cause analysis (RCA) activities. Act as Backup Lead during the absence of the Team Lead, owning daily operations and decision-making. Manage task allocation, workload prioritization & shift coverage to ensure uninterrupted support.

Your skills and experience

You have:

• BE/BTech/MTech in Computer Science/Electronics/Electrical/Information Science/Telecom with minimum 5+ years in Application Support.
• Strong understanding of IT application support with proven expertise in troubleshooting complex technical issues across diverse platforms.
• Knowledge of operating systems (Windows/Linux), middleware components, incident, problem, change, and release management processes.
• Strong knowledge of automation, scripting (Shell, PowerShell, Python, etc.), CI/CD pipelines, deployment processes.
• Working experience with databases (SQL querying, performance monitoring, backups) with exposure to cloud platforms (AWS/Azure/GCP) and cloud-based applications.
• Understanding of APIs, integrations, batch jobs, schedulers, and message queues. Experience with application monitoring tools (APM, logs, alerts, dashboards)
• Familiarity with security standards, access controls, compliance requirements, TIL frameworks and service management tools like ServiceNow, JIRA, or Remedy.

Nice-to-have:

• Prior experience as a Technical SPOC, L2/L3 Support, or Acting Lead is highly desirable
• Experience in IT operations or support automation is a plus.

Hiring Alert – Language Interpreters (English + Regional Language)

We are hiring experienced Language Interpreters for an international customer support process serving U.S. customers.

Location: Noida, Uttar Pradesh

Shift: US Shift (Rotational – PST Time)

Job Type: Full-time

Salary: Up to ₹6.5 LPA

Qualification:

Bachelor’s Degree in any discipline

Languages Required:

• Punjabi

• Urdu

• Malayalam

• Nepali

• Gujarati

Key Responsibilities:

• Provide real-time interpretation between English and regional language during customer calls

• Assist customers with queries while maintaining professionalism and accuracy

• Ensure clear and effective communication without changing the meaning or context

• Handle sensitive information confidentially

• Meet quality and customer satisfaction standards.

✅ Requirements:

• Fluent in English + any one of the above languages

• Minimum 1–2 years of experience in an international call center handling U.S. customers

• Prior interpretation experience preferred

• Excellent communication and listening skills

• Comfortable working in a fast-paced environment and rotational US shifts

Interested candidates can share their updated CV or connect directly for more details.

The role is responsible for managing plant-quality concerns, driving supplier-related issue resolution, supporting NPI builds, and ensuring uninterrupted production by executing effective containment, corrective actions, and preventive mechanisms.

Key Responsibilities:

• NCR Management & Problem Resolution:
• Address and troubleshoot plant quality issues, including implementing immediate fixes.
• Plan and execute containment actions to prevent production disruptions.
• Follow up with suppliers for NCR acceptance, root cause analysis, and corrective actions.
• Lead closure of plant quality issues to avoid line stoppages.
• Coordinate with SQD during NPD/NPI trials and communicate trial results.
• Work with cross-functional teams (CFT) for deviation approvals.
• Visit supplier locations to validate corrective actions as required.
• Coordinate and execute rework at the plant site.
• Provide performance feedback for NPI parts as per the safe launch plan.
• Lead HCP (Heightened control plan) activities during all project builds to ensure smooth valve assembly and overall build quality.
• Plant & NPI Support:
• Lead Root Cause Analysis (RCA) for plant quality issues using appropriate problem‑solving tools.
• Develop, validate, and standardize measurement methods and related inspection standards.
• Collaborate with SQD to drive cont

Job Title: Product Support Engineer L1

Location: Vadodara

Job Type: Full-Time

Salary: 5.5 -7.5 Lakh

Job Summary:

About the Role

Hex Wireless is looking for a motivated Technical Support Executive to join our growing support team. You will be the first point of contact for our clients — resolving technical issues swiftly and professionally, contributing to our Network Operations Center (NOC), and working closely with cross-functional teams to deliver an outstanding customer experience.

Key Responsibilities

Customer & Technical Support

- Receive and acknowledge client queries via calls, Microsoft Teams, or the ticketing system — ensuring every issue is logged with the correct priority and category.

- Gather required details from the client and initiate troubleshooting through system reports, logs, screenshots, live tests, or issue regeneration — whichever is applicable.

- Resolve configuration-related issues by educating and guiding clients through the necessary corrective steps clearly and professionally.

- Escalate issues requiring deeper investigation to the developer or cloud engineer with a clear summary of findings, and convey the resolution back to the client once received.

- Own tickets end-to-end — tracking progress, keeping clients informed on formal channels, and closing tickets with complete resolution notes an

Job Title : Desktop Support Engineer

Location : Mumbai

Job Type : Full-time, Shift Work

Experience Level : 1 Year

About the Role : We are seeking a dedicated and technically skilled candidate to join our IT team as a Desktop Support Engineer. The ideal candidate will have a strong foundation in IT support and a passion for providing exceptional service to end users.

Key Responsibilities :

• Provide first-level contact and convey resolutions to user issues
• Properly escalate unresolved queries to the next level of support
• Track, route, and redirect problems to correct resources
• Walk users through problem-solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation, and closure

Requirements :

• Bachelor’s degree in Engineering (BE) , Technology (B.Tech) , Computer Applications (BCA) , or in Information Technology (B.Sc IT)
• At least 1 year of experience in a desktop support role
• Proficiency in Windows and Linux environments and familiarity with Microsoft Office applications
• Experience with fresh installations , t

We are seeking a highly motivated and experienced 3D Printer Technical Application cum Support Engineer to join our dynamic team at ARK Infosolutions. The ideal candidate will have a strong background in additive manufacturing , hands-on experience with Formlabs SLA printers and/or Intech Additive Metal 3D Printers , and the ability to handle both pre-sales and post-sales technical support functions.

Key Responsibilities:

1. Technical Application Support

• Demonstrate 3D printers (Formlabs & Intech) to potential clients with detailed technical knowledge.
• Conduct application studies, sample part printing, and benchmarking for customer requirements.
• Collaborate with sales and application teams to provide suitable 3D printing solutions.
• Assist clients in material selection and process parameters for various applications.

2. Installation & Training

• Install and configure Formlabs (SLA) and Intech (Metal 3D) printers at client sites.
• Conduct comprehensive training for end-users on hardware, software (PreForm, Magics, etc.), and post-processing.
• Ensure seamless onboarding for new customers.

3. Post-Sales Technical Support

• Provide timely technical assistance for troubleshooting hardware/software issues.
• Perform routine maintenance, calibration, and se

Technical Support Representative (1–2 Years Experience)

Job Title: Technical Support Representative / Technical Support Engineer

Experience: 1–2 Years

Location: Bengaluru, KA - Onsite (Work from Office)

Job Summary

We are looking for a customer-focused and technically skilled Technical Support Representative with 1–2 years of experience in providing application, software, or IT infrastructure support.

The ideal candidate should possess strong troubleshooting skills, good communication abilities, and a passion for resolving technical issues efficiently.

Key Responsibilities

• Provide technical support to customers/end users via phone, email, chat, or ticketing systems.
• Diagnose and troubleshoot hardware, software, network, and application-related issues.
• Log, track, and resolve incidents/service requests within defined SLAs.
• Escalate unresolved or complex issues to appropriate teams.
• Assist users with system configurations, installations, and access-related concerns.
• Maintain accurate documentation of issues, resolutions, and troubleshooting steps.
• Collaborate with cross-functional teams to improve customer experience and support processes.
• Follow standard operating procedures and support guidelines.
• Ensure high customer satisfaction through timely and professional communication.

Hiring Application Support Engineers with a big 4 firm having experience in Imanage and Litera

Experience - 2-6 years

Location - Bangalore/Gurgaon

Key Responsibilities

• Lead support for DMS platform (MySQL, .NET, Python, Azure VM, iManage ).
• Resolve document ingestion, indexing, content search, permissions, iManage integrations.
• Ensure high availability for content management operations.
• Guide engineers, ensure compliance/governance for document handling.
• Participate in on-call rotation and rotating shifts.
• Troubleshooting & Resolution: Investigate, diagnose, and resolve technical application issues to restore services quickly.
• Monitoring & Maintenance: Monitor application performance, server health, and alert systems to ensure high availability.
• Root Cause Analysis (RCA): Perform in-depth investigations into recurring issues to identify root causes and implement preventive measures.
• Application Deployment: Assist in code migrations, system configuration changes, and software releases.
• Documentation: Maintain up-to-date documentation for support procedures, known errors, and resolution steps.
• Collaboration: Coordinate with development, QA, and infrastructure teams to resolve complex bugs.
• User Support: Provide prompt, clear communicat

Job Title :: Technical Support Engineer

Location :: Bengaluru

Minimum relevant years of experience :: 4+ Years

Must have Skills:

• SmartCOMM Template Development
• Advanced Template Designer
• XML / XSLT
• Java / JavaScript

Job Description:

• SmartCOMM experience. Extensive CCM development experience along with strong interpersonal communication skills
• Expertise in designing and developing application using SmartCOMM Modules, including Advance template designer and data modeler
• Strong skills in Java, JavaScript, XSLT and XML for template development and integration.
• Ability to create complex template, layout, styleset, enclosure etc
• Foster collaboration and teamwork within a fast-paced environment

Primary / Should have:

• Experience working with APIs, web service (REST, SOAP), data integration model
• Sound knowledge in generating Interactive communications (Draft editor)

Secondary/ Could have:

• Guidewire Financial Systems (Billing) implementations
• Insurance experience

About Ascendion:

• Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the U

Date - May 26, 27 & 28, 2026

Time 12PM-4PM

Venue - ADP Hyderabad

ADP Private Limited

ADP Boulevard, Survey No:88/AA and 88/E, Nanakramguda Village, Serilingamapally Mandal, Ranga Reddy District

Hyderabad, Telengana - 500008

ADP is hiring a Client Support Specialist .

• Are you ready to join a company offering career advancement opportunities throughout your career journey?

• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP