Find Your Dream Support Job in India

Company Description

COMnet Solutions (Global) is a trusted partner providing end-to-end IT infrastructure solutions to leading global corporates, helping businesses thrive in an ever-changing world. Founded in Mumbai in 1998, we have over 25 years of experience in guiding businesses through their transformational journeys. With centers in Australia, India, and Singapore, we aspire to build the best IT infrastructure for our clients using strategic, scalable solutions. Our mission is to exceed client expectations by delivering excellence in technology solutions and IT support, helping clients reduce TCO and achieve desired ROI.

Office Location - Mumbai Dadar West

Salary - Rs. 3,60,000/- CTC Per Annum

Immediate Position - Need a candidate who can join immediately.

Role Description

We are seeking an Operations Coordinator for a full-time, on-site role located in Dadar. The Operations Coordinator will manage day-to-day operations, providing assistance, and ensuring efficient customer service. Responsibilities include coordinating operational activities, analyzing processes, and implementing improvements to optimize workflow. Need IT background candidate. Immediate joiners.

Qualifications

• PAN India installation project.
• To arrange backup engineer for FMS engineers who are taking leave.
• Arrange temp engineer for FMS engineers who are going on long leave.
• He should have knowledge of desktop, Operation system & other accessories.
• He must coordinate with PAN India vendors, internal team members & clients via mail, phone & what's app chat.
• He should be good in communication & mails.
• Need person who can handle the pressure & phone calls on daily basis.

Hi Connections

Teamware is hiring for Technical Support Engineering role

Location: Noida

NP:1month

Interview:Face to face interview

Experience:5+years

JD

• BTechnical Support Engineer
• Expert in communication
• 5 Years
• Basic knowledge in Digital Marketing (Preferable-not mandate)
• Handling Technical Queries, Networking, and Basic Database
• Noida
• Hybrid Mode
• Dynamics 365/CRM / Salesforce

If interested do share cv to

Company Description

Acuitas360 is a boutique life sciences consulting organization dedicated to optimizing commercial and clinical operations across the product life cycle. With a strong commitment to delivering in-depth analytics and actionable insights, Acuitas360 helps clients achieve efficiency, reliability, and scalability. Our goal is to empower stakeholders in the life sciences industry with robust solutions tailored to their needs.

Role Description

We are looking for a proactive and savvy IT Help Desk Support and Operations Specialist who will serve as the first point of contact for our client's IT support needs. The ideal candidate is smart, resourceful, fluent in English, and can troubleshoot and resolve issues efficiently and swiftly. We seek a customer-focused problem solver who is honest, observant, humble, rational, and self-aware. The right candidate will not hesitate to take on tasks of any size and will approach each challenge with enthusiasm and ownership.

Qualifications

• Serve as the primary contact for IT incidents, service requests, and access issues, providing end user support and escalation for critical incidents.
• Manage user onboarding and offboarding end to end, including account provisioning, access setup, and device assignment.
• Perform password resets and troubleshoot Microsoft 365 and other SaaS applications, handling basic administration tasks as needed.
• Maintain a centralized ticket queue, meet SLA targets, and produce monthly service, performance, and asset reports.
• Track and manage company IT assets, including laptops, peripherals, and software licenses, ensuring policy compliance.
• Deliver advanced support for core SaaS apps and internal IT tools, rapidly diagnosing and resolving complex issues.
• Execute updates, patching, and routine maintenance to keep endpoints and applications secure and reliable.
• Follow defined escalation paths, engaging higher level teams when required and providing clear, complete handoffs.
• Collaborate with IT and business stakeholders to identify gaps, pilot improvements, and drive continuous service enhancement.

Required Skills & Experience

• Resourceful, creative problem solver who thrives in fast paced, high volume support environments.
• 2+ years of relevant experience in IT support or help desk roles.
• Strong Microsoft 365 administration skills, including user management and troubleshooting.
• Familiarity with SaaS platforms, endpoint management tools, and basic network diagnostics.
• At least one relevant certification, such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Fundamentals, equivalents are preferable .
• Exceptional customer service stays calm, empathetic, and solution focused during challenging interactions.
• Hands on troubleshooting of SaaS applications, including Microsoft 365 apps and Zoom (or similar collaboration tools).
• Positive, collaborative mindset with a passion for teamwork, innovation, knowledge sharing, and continuous learning.
• Bachelor's degree in information technology, Computer Science, or related field; equivalent practical experience considered.
• Excellent written and spoken English; clear, professional communication.
• Strong organizational, analytical, and problem solving abilities; able to work effectively under pressure.

Why Join Us

• Opportunity to work with a global life sciences organization with modern cloud-based infrastructure.
• Exposure to enterprise-grade applications, security frameworks, and automation-driven IT operations.
• Collaborative work culture with knowledge-sharing and skill development opportunities.

Position Permanent

Role - .Net Application support Senior engineer

Experience - 6- 8 Years

Location - Chennai

Notice Period: Immediate to 15 days

Position Overview:

We are seeking a skilled .NET Application Support Tech Lead to manage and support enterprise-grade applications. The ideal candidate will possess strong technical expertise in .NET technologies, Angular, SQL Server, and cloud environments (Azure/AWS). This role involves troubleshooting, performance optimization, and ensuring smooth integration across application components while collaborating with cross-functional teams to maintain system stability and reliability.

Key Responsibilities:

•

Lead application support efforts for .NET-based enterprise systems, ensuring high availability and performance.

•

Troubleshoot and resolve issues across backend (.NET/C#) and frontend (Angular) components.

•

Analyze, debug, and optimize SQL Server queries to improve database performance.

•

Investigate and resolve Web API integration and service-related issues.

•

Manage deployments and application configurations in Azure or AWS environments.

•

Collaborate with Development, QA, and DevOps teams to identify root causes and implement permanent solutions.

•

Develop automation scripts using PowerShell to streamline support processes (when applicable).

•

Participate in incident, problem, and change management following ITIL standards.

•

Communicate technical resolutions clearly to both business users and internal stakeholders.

•

Drive continuous improvement initiatives for system stability and performance.

Qualifications:

•

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

•

Experience: 6-8 years of experience in .NET application support or development, with hands-on troubleshooting experience.

Technical Skills:

•

Strong proficiency in .NET Framework/Core and C#.

•

Hands-on expertise in Angular (TypeScript, HTML, CSS).

•

Strong knowledge of SQL Server-query tuning, debugging, and data analysis.

•

Experience with Web API analysis and integration troubleshooting.

•

Familiarity with Azure and/or AWS environments.

•

Understanding of CI/CD pipelines (preferably Azure DevOps).

•

Working knowledge of IIS configuration and performance tuning.

•

Basic scripting experience in PowerShell (preferred).

Soft Skills:

•

Excellent problem-solving and analytical thinking for root cause identification.

•

Strong communication and documentation skills.

•

Ability to coordinate with cross-functional teams and manage priorities under pressure.

•

Familiarity with ITIL processes and enterprise support methodologies.

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Shift Timings : 7:00 am TO 15:00 pm IST

Key Responsibilities:

Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break/fix issues of windows and mac computers

Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

Associate's or bachelor's degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

About the Role:

We are seeking a highly experienced and visionary Finance Transformation Leader to drive large-scale finance transformation initiatives across our Global Capability Center (GCC) operations. This role will focus on modernizing finance functions, enhancing operational efficiency, ensuring regulatory compliance, and aligning financial strategies with business objectives. The ideal candidate is a Chartered Accountant (CA) with a proven track

record in leading finance transformation programs within the GCC or shared services environment.

Key Responsibilities

Strategic Leadership:

• Lead and execute the finance transformation agenda across the enterprise, including process redesign, automation, digital finance, and service delivery enhancements.

Global Capability Center (GCC) Operations:

• Oversee the design, setup, and optimization of finance shared services within GCCs. Drive centralization, standardization, and scalability of finance functions such as

R2R, P2P, O2C, FP&A, and Tax.

Digital Transformation & Automation:

• Identify and deploy new-age digital solutions including RPA, AI/ML, advanced analytics, and ERP systems to modernize financial operations. Focus on positioning the function as a best in class global service provider.

Change Management:

• Drive stakeholder alignment, manage resistance, and implem

Job Title: Network and IT support

Location: Chennai, Kolkata, Mumbai, Pune, Cochin

Position Overview

The Service Delivery Engineer – Network Implementation is responsible for delivering onsite network deployment, installation, and maintenance services. The role involves performing rack and stack activities, IOS upgrades, and device health validation for a range of network infrastructure components including switches, routers, servers, and wireless access points.

This position requires hands-on technical expertise, attention to detail, and effective coordination with remote support and client teams to ensure smooth execution and compliance with service delivery standards and SLAs.

Key Responsibilities

Onsite Deployment & Installation (Rack and Stack)

• Perform rack and stack installation of network and server hardware including switches, routers, servers, and access points (APs).
• Install SFP modules, stacking cables, power cords, and network uplinks as per design and project requirements.
• Ensure proper labeling, cable management, and adherence to rack design and airflow guidelines.
• Mount devices (up to 3 meters in height) securely and safely, following all EHS standards.

Device Configuration & IOS Upgrade

• Execute IOS/firmware upgrades and confirm version compliance post-upgrade.
• Validate su

Walk In Details:

Walk in Date - 8th Nov 2025

Walk-in Time - 12.00 PM- 5:00 PM IST

Venue: TELUS DIGITAL, Tower-6, UG Floor, Candor Techspace, Sector 135, Noida, Uttar Pradesh, 201304

Role & Responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile

• Minimum 1 year of experience in International Technical Support (Voice)
• Excellent communication skills
• Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
• Should have experience working in International Telecom brand on voice process.
• Should be comfortable working in 24*7 Working Environment
• Graduation not required—
• Rotational shifts & Rotational wee

Greetings from Infosys BPM Ltd.,

We are hiring for Customer Support International Voice Process in Pune.

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Customer Support - International Voice)

• Job Location : Pune
• Qualification : Customer Support- Full time Graduates
• Experience : 1 - 4 Years

Job Description: Senior Process Executive

Location: Pune

Employment Type: Full-Time.

Key Responsibilities:

• Excellent communication skills to attend/resolve client issues on calls.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customer's time
• Good time management, ensuring all contacts with customers add value

Must adhere and non-negotiables:

About Us:

François Compressors India Pvt. Ltd. is the wholly owned subsidiary of AF Compressors Group, head quartered in Belgium, offering compressed air solutions in the food and beverage industry. We are an international team of 80 employees located in Pirangut, Pune.

Role & Responsibility :

We are looking for a highly organized focused After Sales Customer Support Deputy Manager to lead our customer support team and regional service engineers across India. This is a non-technical role focused on people management, customer satisfaction, and service coordination for our oil-free piston compressors market.

Major responsibilities as under:

• Manage customer support team and coordinate with (regional) service engineers
• Pro-active preventive management of field compressors to avoid any breakdown
• Ensure timely resolution of service requests, maintenance schedules, and customer complaints
• Responsible for aftersales stock (orders based on needs prediction, on time delivery, on time supply…)
• Control of prices and discount as per management policy
• Maintain maintenance database and follow up on renewals
• Track service KPIs (response time, closure rate, customer satisfaction) and monthly report of after sales operations to management
• Market Intelligence and analysis and responsible for Key account

Desired Ca

Job Description – Customer Support Executive (Domestic Bank) Position

🎯 Role & Responsibilities

• Handle customer queries and provide accurate information.
• Assist customers with banking services such as account details, transactions, and product information.
• Resolve issues politely and professionally.
• Maintain records of customer interactions.
• Ensure customer satisfaction through effective communication.

✅ Eligibility Criteria

• Minimum qualification: 12th Pass or Graduate .
• Good communication skills.
• Basic computer knowledge preferred.
• Freshers and experienced candidates can apply.

📅 Work Schedule

• 6 days working
• 1 rotational week off

🗣️ Languages Required

• English with Telugu
• English with Malayalam

💰 Salary Package

Language Combination CTC & Take Home (₹)

English & Telugu-17,000 ctc and 15,000 Take Home

English & Malayalam-19,000 ctc and 17000 Take Home

📞 Contact

Interested candidates can reach out to HR Twinkle Rana – 9345243822

Company Name - Bhanzu formerly (Exploring Infinities)

Website -

Working- 6 days

Mode- WFO

About Us:

Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math.

Job Description

Roles and Responsibilities:

1. Act as a single point of contact and be the face of Bhanzu support for the customers.

2. Respond to customer queries in a timely and accurate way, via phone, email or chat.

3. Proactive outbound calling to build rapport with the customers.

4. Identify customers’ needs and requirements and propose suitable solutions quickly and

efficiently by coordination with cross-functional teams.

5. Follow-up with customers to ensure their issues are resolved.

6. Build and maintain long-lasting relationships with existing customers.

7. Maintain a deep knowledge of company products and services.

Requirements:

1. Degree in management, marketing, communication, or a similar field.

2. Experience as a relationship manager, in customer service, or a similar role.

3. Proficiency in Microsoft Office, CRM softwar

Job Summary:

The Customer Support Executive will be responsible for improving customer support operations to enhance customer satisfaction, loyalty, and retention. This role involves optimizing service processes, handling escalations, and ensuring seamless customer interactions across multiple channels, including chat, email, and phone support.

Key Responsibilities:

Customer Support Operations:

• Implement customer support strategies to enhance the overall customer experience.
• Customer support operations, ensuring timely and effective resolution of customer inquiries and complaints.
• Improve customer support processes across all communication channels (email, chat, phone, and social media).
• Manage order-related issues, returns, refunds, and cancellations efficiently.
• Collaborate with logistics and fulfilment teams to resolve delivery-related concerns.

Customer Satisfaction & Retention:

• Track and analyze customer feedback, complaints, and satisfaction scores (CSAT, NPS, etc.).
• Identify common pain points and work with relevant teams (product, logistics, and marketing) to improve the customer experience.
• Improve customer engagement and loyalty.

Technology & Process Improvement:

• Leverage CRM tools and automation to enhance efficiency.
• Implement and refine t

As dedicated Technical Documentation & Engineering Support role will streamline workflows, reduce turnaround times, and ensure consistency and compliance with industry standards.

Must-Have (Non-Negotiable & Essential)

• Background in Electrical / Power Systems Engineering (degree or diploma).
• Ability to read and interpret SLDs, BOQs, and electrical documentation .
• Strong technical writing and reporting skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Detail-oriented, accurate, structured mindset.
• Clear communication skills (translating technical content for stakeholders).
• Ability to work under deadlines and deliver within committed timeframes.
• Accountability in daily tasks , with documentation of completed and pending work.
• Worked on-site for testing & commissioning at least 1 year.

Good-to-Have (Trainable / Valuable)

• Familiarity with AutoCAD for drawings.
• Exposure to risk assessments, method statements, compliance docs .
• Experience with task management tools (ClickUp or similar).
• Ability to use AI, macros, and automation tools

Job Location -Noida (Hybrid-3 days work from office)

Job Role- Customer Support Representative

Experience Required- 1 to 5 Years

About Times Internet

At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions.

Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig, and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations.

As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt.

We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level!

About the Business Unit

Abound (ExTimes Club) is a fintech app and cross-border neobank for the Indian and South Asian diaspora. Users get personalized and e

Customer Support Executive – International Voice Process

Company: Infosys BPM

Location: Bangalore

Experience: 1–4 years

Job Summary:

We are looking for dynamic professionals with excellent communication skills and prior experience in handling international clients for our International Voice Process . The role involves providing exceptional customer support and ensuring high-quality service delivery.

Key Responsibilities:

• Handle inbound and outbound calls for international customers.
• Resolve customer queries and provide accurate information in a timely manner.
• Maintain professionalism and empathy while interacting with clients.
• Document interactions and update systems as per process guidelines.
• Meet performance metrics including quality, productivity, and customer satisfaction.

Required Skills & Qualifications:

• Experience: 1–4 years in international voice process or customer support.
• Communication: Excellent verbal and written communication skills in English.
• Ability to handle international clients and adapt to different cultural contexts.
• Strong problem-solving and customer service orientation.
• Basic computer proficiency and ability to work with CRM tools.

Additional Requirements:

• Shift: Comforta

Role: Architect Support (Level 3A/B)

Sub function: Architecture

Function : Design

Role Objective:

To develop Architectural Design and manage timely deliverables to project management to help the Organization deliver projects to the Customers in time and Quality.

Key Responsibilities

• Design residential and commercial buildings as per prevailing municipal regulations.
• Make plans, elevations for the projects. Prepare and modify plans.
• Coordinate with vendors and consultants, business development team with regards to projects on approvals.
• Prepare working drawings and sales drawings during construction stage.
• Detail the project plan by estimating man hours required and number of people required, possible timelines etc.
• Act as a key mediator between the outsourced agency and team of design architects to seek updates, present drafts and incorporate feedback.

Profile Description

• Should be proactive and result oriented to achieve business success
• Should possess good interpersonal and communication skills
• Should have good networking skills
• Should be confident, clear and stable in thinking to deliver the results
• Should be flexible and adaptable
• Knowledge of interior design and site exec

About Us:

At LXME, we’re building India’s first full-stack financial platform for women — designed to help

them save, invest, and manage money confidently. We’re on a mission to create real impact, and

we’re looking for passionate builders to join our tribe.

Job Description:

The Technical Support Specialist is responsible for providing technical support and troubleshooting issues reported by customers. This includes analyzing error logs, reviewing user journey data through integrations like User Experior and MoEngage, and checking system APIs and cron jobs to identify root causes of issues. The specialist will collaborate closely with the operations, customer servicing and engineering team to communicate findings and ensure timely resolution of technical problems. Additionally, this role involves creating and executing SQL queries to extract and analyze database entries, performing regular updates to data tables to maintain data integrity, and offering DevOps support by monitoring system stability and performance to ensure optimal operation.

Key Responsibilities:

● Diagnose and resolve customer-reported technical issues in a timely manner.

● Analyze error logs and use tools like User Experior and MoEngage to understand user behavior and journey where issue occurred.

● Review system APIs, cron jobs, and other backend processes to identify potential issues.

Location: Bengaluru

Salary - 3.2 LPA o 3.5LPA

Variable pay - 25000 to 35000

Joining bonus - 10000

One way cab

Role Description

This is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and executing technical support tasks. Daily activities will include addressing customer inquiries, resolving issues, and continually improving the support experience through analytical problem-solving and feedback integration.

Qualifications

• Customer Support and Technical Support skills
• Interpersonal Skills and Customer Satisfaction capabilities
• Strong Analytical Skills
• Excellent written and verbal communication skills
• Problem-solving abilities and adaptability
• Experience in fast-paced or startup environments is a plus
• Bachelor's degree in a relevant field

Position: Permanent

Role : Salesforce Support Business Analyst

Experience: 6–8 years

Location: Bangalore

Work Mode: Hybrid

Shift Time: 2pm – 11pm

Role Overview

We are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business stakeholders, the support team, and technical teams—helping to troubleshoot, analyze, and resolve issues across a complex Salesforce ecosystem. The analyst will have a deep understanding of the system landscape and play a key role in ensuring smooth business operations and continuous improvement.

Key Responsibilities

• Act as the primary liaison between end-users, support teams, and technical/development teams for Salesforce-related issues.
• Perform root cause analysis and troubleshooting of incidents across Salesforce Sales Cloud and integrated applications (e.g., ERP, CPQ, Marketing, external data sources).
• Document, triage, and prioritize support requests, ensuring timely resolution and compliance with SLAs.
• Understand and map the end-to-end system landscape to identify interdependencies and potential impact of changes/fixes.
• Translate technical issues into clear, actionable insights for the business and support teams.
• Collabora

Role Title :

Network Support Specialist

The Network Support Specialist supports daily network operations by resolving issues, implementing upgrades, and ensuring network availability, scalability and security to meet business needs across all TE branches/locations.

Deliverables:

Requirements Gathering and Analysis:

Collaborate across TE branches/locations to identify network, security and compliance needs, focusing on WAN, LAN,VPN, ZTNA and Cloud.

Solution Design and Documentation:

Design and document secure network solutions including policies aligned with industry standards and business objectives.

Configuration and Customization:

Coordinate with the partners for ISP connectivity and manage Fortinet firewall, Cloud,VPN and ZTNA configuration and customization.

User Training and Support:

Provide user training on secure remote access, endpoint usage and continuous technical support.

Stakeholder Management and Collaboration:

Work closely with internal, SOC, cloud teams and external vendors to ensure seamless deployment and management of network , firewall and ZTNA solutions.

Continuous Improvement and Innovation:

Regularly review and optimize the network infrastructure by refining firewall rules, SD-WAN policies, ZTNA for secure remote access and enhancing network pe

Job description

Job description

About TeamLease Edtech (

TeamLease EdTech ( formerly known as Schoolguru Eduserve) is Indias leading learning solutions company providing comprehensive services across Universities and Corporates. We have an exclusive partnership with 40 of Indias largest Universities across 16 Indian states, we train 3.5 Lakh students on our platform through 9 Indian languages, work with 500 corporates in their upskilling/skilling initiatives and manage over 200 degree, diploma, certificate programs.

'

Role: Student Support Executive (Edtech - Operations

Location: Bodhgaya

Job Responsibilities:

• Manage end-to-end student operations including admission support, onboarding, academic coordination, and exam process execution.
• Act as the primary operational interface between students and internal teams (sales, academics, tech, and compliance).
• Oversee documentation verification, admission compliance, and student record accuracy.
• Resolve student queries and concerns promptly to ensure high levels of satisfaction and engagement.
• Maintain and update data in CRM, LMS, and other student information systems.
• Generate and analyze reports to track operational KPIs and student lifecycle metrics.
• Contribute to process standardization, automation, and continuous improvement effo

Dear Candidates,

We are hiring for International Voice Process || HSBC-Hyderabad ||

Job Title: Contact Centre Representative

Department: Contact Centre – Wealth and Premier Banking

Location: Hyderabad, Hitec-city.

Shift: Flexible to work in UK/US Rotational Shifts

Experience: 2 to 7 Years

Interview Mode: Face-to-Face (Round 2)

📌 Job Summary

Join one of the world’s leading global investment banks as a Contact Centre Representative , where you'll be the first point of contact for our valued customers. This is more than a customer service role—it's an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you're passionate about delighting customers , resolving queries efficiently, and working within a collaborative team, we’d love to meet you.

🎯 Key Responsibilities

• Handle inbound and outbound calls professionally, empathetically, and efficiently.
• Resolve customer queries at the first point of contact wherever possible (First Call Resolution).
• Recommend relevant products and services tailored to customer needs.
• Stay informed on the latest products, services, policies, and system updates .
• Escalate issues effect

Job Overview:

We are seeking a highly motivated Technical Support Executive to join our team. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a good understanding of APIs and integration concepts. You will be responsible for providing timely and effective support to clients, resolving technical issues, and ensuring seamless system performance in a fast-paced, global environment.

Key Responsibilities:

• Provide technical and functional support to clients via email, chat, or phone.

• Troubleshoot and resolve issues related to APIs, integrations, and system connectivity (GDS/NDC).

• Collaborate with internal teams to identify root causes and ensure timely resolution of customer issues.

• Utilize ticketing systems and CRMs (e.g., Zendesk, Jira, Freshdesk, Salesforce) for issue tracking and client communication.

• Analyze API requests/responses (REST, JSON, XML) and assist customers in understanding technical concepts.

• Maintain accurate documentation of issues, resolutions, and client feedback.

• Work collaboratively in a team-oriented environment to meet SLAs and enhance customer satisfaction.

• Support clients across different time zones, including flexible or rotational shifts as required.

Required Skills & Qualifications:

• Strong verbal and written communication skills in English.

• Previous experience in customer or technical

Hi,

Please find the Job Description and company profile below

Please be available for a technical discussion today. Will confirm the timings shortly.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Designation : Engineer - (Network Technical Support - Helpdesk)

Job Location : Chennai

Shift : Night shift

Job Responsibilities:

• Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Network Devices.
• Ensur

Mandatory Skills :- Unix, Shell scripting, SQL, Dynatrace or any other monitoring tool (configuration), Autosys or any other scheduling tool, DevOps

Good to have: Kafka

Experience :- 6 - 9 Years

Position Purpose :-

This is for a Lead Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS.The role includes ITIL Operations, Transition & Design activity, project management, managing ISPL team, strongly collaborating with the global team and the other Technology teams in ISPL. This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.

APS team member would be working on standard banking software’s & in-house applications etc. The APS team member is responsible for providing production functional support, maintenance of key application platforms, deployment within the CIB ALMT APS domain.

Responsibilities

Direct Responsibilities

• Candidate must work as level 1/2 support analyst to bring technical and product issues to resolve.

• Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.

• Responsible for resolving support issue by using his functional/ technical expertise and flexible enough to lo

Company Description

Acuitas360 is a boutique life sciences consulting organization dedicated to optimizing commercial and clinical operations across the product life cycle. With a strong commitment to delivering in-depth analytics and actionable insights, Acuitas360 helps clients achieve efficiency, reliability, and scalability. Our goal is to empower stakeholders in the life sciences industry with robust solutions tailored to their needs.

Role Description

We are looking for a proactive and savvy IT Help Desk Support and Operations Specialist who will serve as the first point of contact for our client’s IT support needs. The ideal candidate is smart, resourceful, fluent in English, and can troubleshoot and resolve issues efficiently and swiftly. We seek a customer-focused problem solver who is honest, observant, humble, rational, and self-aware. The right candidate will not hesitate to take on tasks of any size and will approach each challenge with enthusiasm and ownership.

Qualifications

• Serve as the primary contact for IT incidents, service requests, and access issues, providing end‑user support and escalation for critical incidents.
• Manage user onboarding and offboarding end to end, including account provisioning, access setup, and device assignment.
• Perform password resets and troubleshoot Microsoft 365 and other SaaS applications, handling basic administration tasks as nee

Key Responsibilities

1. Customer Support & Escalation Handling -

• Serve as the primary contact for customer escalations received through email and IVR channels.
• Manage and resolve queries related to lounge access, card validation, and other service-related concerns.
• Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and TATs.

1. Coordination & Stakeholder Communication -

• Providing support on Whatsapp groups
• Liaise with partner lounges, banking partners, and internal operations/product teams for issue resolution.
• Ensure seamless communication flow between all stakeholders and track issues end-to-end until closure.
• Escalate recurring or critical issues proactively to ensure timely management intervention.

1. Reporting & Documentation -

• Maintain accurate and up-to-date records of all customer interactions, complaints, and resolutions using CRM tools.
• Prepare daily, weekly, and monthly reports on escalation trends, turnaround times, and performance metrics.
• Support the management team with ad-hoc reporting and service analytics.

BUDGET for the above profile: 6 LPA, and location is T3 terminal (Delhi)

Shift- Rotational shift

R Systems is looking for Patient Customer Support (Inbound Callers) to join our dynamic team.

Night Shift

Work from Office.

Roles and Responsibilities- US patient inbound calling jobs involve handling incoming calls from U.S. patients for healthcare-related inquiries, such as scheduling appointments, providing information, or addressing billing questions.

Skills and qualifications

Communication skills: Excellent verbal communication skills are essential.

5 days Working

Both Side Cabs ( Hiring Zone- Noida, Ghaziabad, East Delhi and South Delhi )

Drop your CV @ naresh.arya@rsystems.com

(We will notify you if your profile gets shortlisted)

Providing L3 - Pega application support 4-6 years relevant experience Experience in creating SOP and providing support to L1 & L2 team Good in troubleshooting of application Experience in deployment of application on production environment. Experience in managing Change request , Incident Request and Service request Responsible for code investigation, defect resolution, source code management.

Role: Senior Associate- Underwriting Support

Job Location: Allianz Services, Kharadi, Pune

Mode of work: WFO

Experience: 2 to 6 years

Shift: Night Shift, 5.30/6.30 pm + 9 hours

Skills : General Insurance, Underwriting , Graduate , Excellent Communication skills

Qualifications:

• Minimum of 1 to 2 years of experience in underwriting support
• Familiarity with general insurance policies and underwriting guidelines.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite
• Ability to work independently and manage multiple tasks efficiently.
• Detail-oriented with a commitment to accuracy and compliance
• Bachelor's degree in Business Administration, Insurance, or related field preferred.

Key Responsibilities:

• Support the underwriting team in the review and processing of workers' compensation insurance applications.
• Gather and analyze data from various sources to assist in risk assessment and premium calculation.
• Ensure all documentation is complete, accurate, and compliant with company policies and state regulations.
• Communicate effectively with agents, brokers, and policyholders to obtain necessary information and clarify underwriting requirements.
  

  Allianz

  

  4 days ago