Find Your Dream Technical Support Job in India

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
• Willing to work in flexible and varying shift times, including weekends and evenings

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent English written and verbal communication skills are required
• Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus

We're Hiring at Movate (Formerly CSS Corp Pvt Ltd)!

Movate is pleased to invite you to our walk-in recruitment drive for the position of Service Desk Support Engineer/ Technical Support role at our Hyderabad office.

Walk-in Drive Details

Date: 27th Dec 2025 -

Venue: Movate (Formerly CSS Corp Pvt Ltd)

SOHINI TECH PARK, Trendset Apartments, 1, Nanakramguda Rd,

Financial District, Nanakramguda, Telangana 500032

Google Maps Link :

Service desk Support Engineer Job Description

Summary :

Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented.

Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to:

• Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios.
• Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both technical and non-technical stakeholders.
• Produce Clear Documentation: Write clear, well-structured emails, documentation, and case notes on complex technical subjects.

This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.

You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -

• Provide world class remote assistance to users via Chat, Phone and eMail
• Assists users by remote troubleshooting and resolving technical and service issues.
• Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.

Principle duties and responsibilities Job Description :

• Provides comprehensive remote support across major operating systems -
• Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
• Follow documented procedures for issues presented and escalate further if need be.
• Has the ability to troubleshoot by -
• Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause.
• Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs
• Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.
• Assist in setting up, configuring, and installing new software and hardware.
• Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference.
• Communicate effectively with non-technical users to explain solutions in an understandable manner.
• Collaborate with cross-functional teams to escalate and resolve incidents.
• Support & Execute the deployment and integration of new SOPs and change in systems.

Must Have Skills :

• Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
• 2 - 3 years of IT related Customer Service experience
• Excellent communication skills, should be able to hold a conversation
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to deal professionally as well as ability to learn new products and technologies
• Good customer service skills, multitasking and documentation skills
• Ability to adjust quickly to the changing priorities and implement the same per business requirements

Knowledge, Skills and Abilities :

• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
• Good Analytical & Cognitive skills

Job Summary:

We are seeking a highly skilled and motivated Lead - Technical Support to oversee technical support operations. The ideal candidate will be responsible for managing the internal IT Support team, ensuring efficient resolution of technical issues, improving support processes, and enhancing customer experience. This role requires strong leadership, problem-solving abilities, and excellent communication skills to drive process improvements and maintain high service levels.

Roles and Responsibilities

Team Management:

• Lead and manage a team of technical support engineers, providing guidance, mentorship, and performance evaluations.
• Assess team skills and performance, identify gaps, and provide required training.
• Establish and enforce best practices across the technical support process.
• Develop and implement strategies to improve team efficiency and customer satisfaction.
• Ensure compliance with SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Recruit, train, and retain top technical support talent.
• Encourage continuous learning and professional development within the team.

Customer Management:

• Plan, develop, implement, and improve support processes to meet business needs and SLAs.
• Facilitate seamless onboarding of customers and vendors/suppliers by guiding the team and mitigating technical challenges.
• Handle and manage customer escalations, providing feedback and action plans to internal teams and stakeholders.
• Establish and maintain best practices for troubleshooting, documentation, and customer communication.

Traffic / Platform Management:

• Manage Quality of Service (QoS) and oversee technical and commercial aspects of ILD (International Long Distance) and international traffic for clients.
• Maintain supplier connections and troubleshoot issues to ensure high availability and performance.
• Identify and implement improvements in coordination with internal teams to enhance quality and revenue.

Process and Technology Optimization:

• Monitor and analyze support metrics to identify areas for improvement.
• Drive continuous improvement initiatives, including automation and knowledge base enhancements.
• Stay updated on industry trends, emerging technologies, and best practices in technical support.
• Collaborate closely with Engineering, Product Management, and DevOps teams to resolve complex technical issues efficiently.

Required Qualifications, Skills, and Experience

Educational & Professional Qualifications:

• BE / B.Tech in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in technical support or IT operations, with at least 2 years in a managerial role.

Technical Skills:

• Hands-on experience with advanced Linux commands and SQL queries.
• Strong background in networking, software troubleshooting, and system administration.
• Experience working with ticketing systems, CRM tools, and support automation solutions.
• Knowledge of scripting languages and automation tools is an added advantage.

Soft Skills & Leadership Abilities:

• Strong analytical and problem-solving skills with a customer-centric mindset.
• Excellent communication, leadership, and interpersonal skills.
• Ability to handle high-pressure situations and manage multiple priorities effectively.
• Highly organized, task-oriented, and capable of prioritization and multitasking.
• Proven people management and supervisory skills.

Why Join Us?

• Opportunity to lead and build a high-performing technical support team.
• Work in a dynamic, fast-paced environment with modern technologies.
• Play a key role in improving customer experience and optimizing support processes.

Job Role: Lead Infrastructure implementation and support

Experience: 9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and support

Education: BE (IT/Computers), MCA

Work Location: Noida (work from office only)

Travel: Yes, required to onsite locations (PAN India + International)

Roles and Responsibilities

• Identify Hardware and Software requirements related to Product Implementation.
• Keep yourself updated with latest trends in Hardware and Software Infrastructure
• Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
• Design network security as per the requirement of customer.
• Design and deploy Hardware, Software and Application monitoring tools.
• Use automation for deployments and system upgrades.
• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
• Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
• Assist with knowledge-sharing initiatives as well as product release training and documentation.
• Participate in design reviews of HLDs and LLDs with Customers.
• Evaluation of new technology.
• Creation of customer requested reports and Customer communication

Shift Type - Night Shift

Job Summary:

We are looking for a Support Desk Executive to be part of our global support team, responsible for managing service tickets, resolving technical issues, and providing high-quality support to internal users and external clients. This role is critical in ensuring smooth day-to-day operations and delivering timely, effective solutions using ServiceNow.

You will work closely with other support team members, technical teams, and stakeholders across regions to maintain service excellence and contribute to continuous improvement initiatives.

Qualifications:

• 2-5 years of experience in Tech Support or service desk operations.
• Working knowledge of ServiceNow or similar ITSM platforms.
• Understanding of ITIL principles and service management workflows.
• Strong communication and problem-solving skills.

Skills & Competencies:

• Familiarity with Microsoft 365, Windows/Mac OS environments.
• Experience in handling global support queries.
• Exposure to basic troubleshooting of hardware, software, and network issues.

Key Responsibilities:

• Respond to and resolve service tickets in a timely manner, ensuring SLA compliance.
• Provide technical support to users and clients across regions via email, chat, or phone.
• Escalate complex issues to the Support Desk Lead or relevant technical teams.
• Document solutions and contribute to the internal knowledge base.
• Assist in onboarding and training of new users and clients.
• Collaborate with peers to identify recurring issues and suggest improvements.
• Maintain professionalism and empathy in all client interactions.
• Stay updated on internal systems, tools, and support processes.

Working Conditions:

• Full-time.
• Limited travel may be required depending on team needs.
• May require rotational shifts or on-call support depending on business needs.
• Flexibility to operate in a global organization.

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

• Your Experience : Communication: Excellent written and verbal communication skills.
• Technical Support: Previous experience in a technical support environment is advantageous, along with strong exposure to support roles and working with large global customers, partners, and internal teams (such as DevOps, Engineering, QA, and Product managers).
• Scheduling: Willing to work flexible and varying shift times, including weekends and evenings.
• Technical Skills: Networking : IPSEC, TCP/IP, PKI, SSL/ TLS, HTTP/HTTPS
• Routing knowledge (BGP is a must)
• Experience working with Firewall Central Management Systems
• Working knowledge of Security services (IDS/IPS, Firewalls, etc.)
• Operating Systems: Expertise in OS systems and troubleshooting, including Windows, MAC, Linux, and IOS (debugging, editing registries, using OS built-in tools such as Event Viewer to aid in troubleshooting, file changes on Linux, etc.)
• Tools & Security: Comfortable using tools such as Chrome Developer Tools to isolate issues, capture HAR file, and perform HAR file analysis
• Authentication: Good understanding of authentication protocols (e.g., SAML, LDAP, RADIUS).
• Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Proficiency in Prisma Access and GlobalProtect is a plus