Find Your Dream Technical Support Job in India

About the Role: Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.

What you'll be responsible for?

• Provide support to internal / external customers while adhering to the set SLA parameters.
• Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
• Perform initial troubleshooting, do analysis, test service flows to resolve customer's concerns
• Collaborate / coordinate with backend teams in identifying / resolving customer issues.
• Capture and document all queries / concerns via the ticketing tool / email/ calls.
• Responding to customers via various communication channels and to provide timely revert / updates / notifications.
• Share periodic updates and feedbacks on regular basis.
• Maintain regular tracker(s) and publish reports to all stakeholders.
• Ensure 100% adherence to team's and organizational processes.
• Time Management
• Ticket management
• Customer response and engagement
• Cross-functional communication and coordination
• Compliance and SOPs

What you'd have?

• 2 to 5 years of experience, preferably in Telecom Domain
• Excellent communication (written & verbal) and interpersonal skills
• Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive
• Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
• Proactive, self-motivated and should be a team player
• Flexible to work in 24x7 environment
• Ability to plan and organize

Why join us?

Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees

Job Description:

Job Title : Tech Support Engineer

Exp : 2+

Location : Chennai

Notice : Immediate to 15 days

CUSTOMER SERVICE REPRESENTATIVE SKILLS AND QUALIFICATIONS:

•Minimum of bachelor's degree or Diploma or Equivalent Technical Qualification or Certification

•Customer Handling Skills (Exposure in handling International Customers)

•Excellent Communication Skills (Oral & Written)

•Intermediate Hardware, Software & Networking knowledge

•Strong Interpersonal Skills & Exposure to working across multi-cultural workforce

•Flexible to work in shifts (24/7) environment, Quick Learner

•Quality Focus, Problem Solving Skills, Market Knowledge

•Documentation Skills, Listening Skills, Email / Chat etiquettes

•Analyzing Information, Go in to the details, Logical Troubleshooting Skills, Multi-tasking

•Flexible to travel frequently Domestic / International

•Good to have - a valid passport

CUSTOMER SERVICE REPRESENTATIVE JOB DUTIES:

•Incident Management Ticketing Process - Taking Ownership of issues end to end and maintaining the confidentiality of the Customer Information and recording every bit of information on the CRM

•Resolve customers issues with respect to Product, Software, Hardware, Replacement or Enquiry

•Drill down and identify the root cause of the issue and accurate reporting of the same to other departments

•Provide best possible solution to the customers and expediting speedy resolution to the customers

•Suggesting any Sales Leads / Opportunities with the Customers to the Sales Team

•Prepare product or service reports by collecting and analysing customer provided information and passing it on the relevant teams internally

•Contribute to team effort by accomplishing related results as needed

•Generate sales leads and maintain a good rapport with the POCs, build sustainable relationships of trust through open and interactive communication

•Go the extra mile to engage customers

•Weekly, Monthly submission or reports / timesheets submission on time

•Ownership of Cases lying in your bin, regular follow ups and feedbacks to the internal teams.

About the Company

A Pharmaceutical company based on San Diego, CA is seeking technical support resources to support and manage tier 1 tickets for their internal, global team.

About the Role

Technical support resources will be responsible for managing tier 1 tickets and providing assistance to the internal team overnight, candidate will sit in Hyderabad

Shift 2

• 6:00pm-3:00am IST

Shift 3

• 9:30pm-6:30am IST

Responsibilities

• 2+ years of experience with tier 1 help desk, service desk, or technical support role.
• Strong customer support background via phone, email and ticketing systems and ability to communicate clearly and professionally with users regarding issue status and resolution.
• Strong understanding and troubleshooting experience of Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint).
• Experience troubleshooting desktop support operating systems (Windows and/or macOS operating systems).
• Experience with remote support tools.
• Experience managing high volume tickets with an enterprise level ticketing system like SolarWinds or similar.

Required Skills

• 2+ years of experience with tier 1 help desk, service desk, or technical support role.
• Strong customer support background via phone, email and ticketing systems.
• Strong understanding and troubleshooting experience of Microsoft 365 suite.
• Experience troubleshooting desktop support operating systems.
• Experience with remote support tools.
• Experience managing high volume tickets.

Technical Support Engineer - TAC Security

Department: Checkpoint TAC- L1 &L2 team

Location: Bangalore

Key Responsibilities

• Provide Technical Support via chat, phone and email to customers and partners
• Provide assistance with configuration, troubleshooting and best practices to customers and partners
• Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
• Provide fault isolation and root cause analysis for technical issues

Qualifications

• 3-5 years of professional experience in a relevant networking or security support role
• Excellent written and verbal communication skills in English
• Practical experience with TCP/IP networking protocols
• Hands-on experience with Security Products like Anti-Virus, IPS, IDS, Threat Prevention, Threat Extraction, E-mail Security, DLP, Mail Transfer Agent, Application Control, Content Filtering
• Experience working with Linux-based systems
• Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
• Review traffic captures to identify and resolve network or security-related problems.
• Ability to quickly learn new technologies and adapt to evolving environments (self-learning abilities).
• Excellent problem-solving skills, customer focus, and ability to work effectively in a team environment.

Preferred Qualifications

• Experience with FW products (IE Cisco / Fortinet / CheckPoint) products
• Working knowledge of Cloud Technologies like AWS, AZURE, GCP is added advantage.
• Familiarity with authentication protocols such as RADIUS and TACACS
• Previous experience in a support role at an IT or cybersecurity company
• Relevant certifications such as CCNA, CCSA, or equivalent are a plus.

Check Point Software Technologies is a global leader in cyber security solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, clouddelivered security solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention rate.

Our Values

Check Point is committed to making the world a safer and more secure place, and this commitment applies to our work both on the internet and the physical world alike. We promote a safe, healthy, supportive and diverse work environment, with training and development opportunities for all employees. We achieved gender parity in our C Suite, and we are committed to equal opportunities and equal rewards for all.

If you find the JD relevant , pls share your resume to

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

The DMTS Engineer will be responsible for monitoring, tracking, and managing operation and maintenance activities of Solar De Fluoridation Units (DFUs) through the Desire Maintenance & Tracking System (DMTS). The role ensures proper tracking of complaints, preventive maintenance, water quality parameters, site hygiene, and timely reporting to ensure uninterrupted and safe drinking water supply.

Key Responsibilities

Operate and manage the DMTS portal for all assigned Solar DFU sites.

Register, assign, and monitor complaints related to DFU operation, water flow, and system faults.

Track preventive maintenance (PM) and corrective maintenance (CM) activities in DMTS.

Ensure regular cleaning and hygiene of DFU tanks and 5000 L water storage tanks as per SOP.

Verify and upload site visit photographs, water test reports, and service checklists in DMTS.

Monitor availability and performance of solar panels, pumps, controllers, and DFU components.

Ensure timely closure of tickets with proper remarks, photos, and supporting documents.

Coordinate with field technicians, vendors, and district teams for smooth site operations.

Ensure TAT compliance for breakdowns and emergency complaints.

Escalate critical issues such as water quality failure, prolonged downtime, or repeated faults.

Maintain accurate site data including equipment details, serial numbers, and maintenance history.

Prepare daily, weekly, and monthly DFU O&M performance and compliance reports.

Support audits and inspections by providing DMTS data and documentation.

Freshers are welcome to apply with strong knowledge about Solar PV systems & electronic equipment.

Apply at :

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24 2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers.
• • Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments.
• • Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem.
• • Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive).

• • Scripting & Database Management
• • Develop and maintain advanced Unix/Linux Shell scripts to automate manual support tasks and system monitoring.
• • Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema.
• • Handle database-level maintenance tasks related to the automation engine.
• • Production Support & Process Excellence
• • Provide robust L2/L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles.
• • Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management.
• • Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents.

Mandatory Skills Description:

• • Workload Automation: 5-6 years of core experience in Automic (UC4) V12/V21.
• • Upgrades: Specific expertise in Zero Downtime Upgrade (ZDU) methodology.
• • Operating Systems: Strong proficiency in Unix/Linux environments (command line, file management, permissions).
• • Scripting: Expert level in Shell Scripting (Bash/Korn).
• • Databases: Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL).
• • Architecture: Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes.

• Soft Skills & Operational Requirements
• • Shift Flexibility: Must be comfortable working in a 16/5 and 24/7 shift model, including weekends and holidays.
• • Communication: Excellent verbal and written communication skills for coordinating with global stakeholders and clients.
• • Problem Solving: A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages.

Languages:

• English: C1 Advanced

Hi,

Please find the Job Description and company profile below

Please be available for a technical discussion today. Will confirm the timings shortly.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients’ critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Designation : Engineer - (Network Technical Support - Helpdesk)

Job Location : Chennai

Shift : Night shift

Job Responsibilities:

• Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Network Devices.
• Ensur

About TeamsWork

TeamsWork is a fully remote company building enterprise-grade applications that power businesses worldwide. Join us to work on cutting-edge projects with a global team of innovators. We thrive on innovation, ownership, and teamwork. We’re always looking to connect with passionate professionals who are excited to join TeamsWork and grow with us.

Job Description:

We are seeking a remote dedicated customer technical support specialist to join our team. In this role, you will be responsible for providing customer and technical support and other inquiries through chats, mails, meeting, and other digital platforms. Your primary focus will be to address customer concerns, and ensure a positive experience with our brand’s products and services. This position requires exceptional spoken and written communication skills, empathy, and the ability to multitask effectively.

Responsibilities:

• Respond to customer inquiries via chat, email, and phone in a prompt, professional, and courteous manner.
• Clearly explain product features and guide customers on correct usage.
• Assist customers with account setup and provide step-by-step troubleshooting support.
• Handle inquiries related to order status, payments, product usage, and general concerns.
• Analyze and test reported issues to identify root causes.
• Provide temporary workarounds whenever possib

🚀 Customer Onboarding & Deployment Specialist (B2B SaaS)

📍 India (Remote) | ✈️ Travel Required | 💻 Enterprise Customers

At Flowace.ai , onboarding isn’t about “installing software.”

It’s about earning trust , navigating complex IT environments , and helping organizations understand how work really happens.

If you enjoy solving real-world enterprise problems, working closely with HR + IT teams, and owning customer outcomes end-to-end — this role is for you.

🧩 What You’ll Be Doing

You’ll own the customer journey from first onboarding call to successful enterprise go-live .

🔹 Lead onboarding & enablement for SMB and enterprise customers

🔹 Configure productivity rules, attendance logic, shifts, privacy controls & reports

🔹 Deploy desktop agents across Windows, macOS & Linux (from 10 to 1,000+ machines)

🔹 Handle silent installs, MSI/PKG deployments, scripts & policy-based rollouts

🔹 Troubleshoot enterprise environments (AD, security tools, permissions, proxies)

🔹 Stay calm and in control during escalations

🔹 Work with Product & Engineering to turn real customer needs into actionable feedback

🔹 Support adoption, retention & expansion opportunities

🔹 Occasio

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for: Technical Support Representative (Tier 1)

• Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software. Provide technical support to RingCentral’s customers.
• Troubleshoot and repair RingCentral’s solutions. Understand network architecture required to support RingCentral’s VoIP services.
• Recommend network hardware, software and design elements.
• Answer technical questions, solve technical problems and suggest appropriate workarounds.
• Provide quick and accurate handling of support interactions – phone, chat, screen sharing & email.
• Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
• Offer alter

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

About The Team

Ready to join a thriving tech company that’s redefining digital archiving, social media governance, and business intelligence? Smarsh, a global leader in communication, collaboration, and social media governance for the enterprise platform, is seeking a Technical Support Engineer - II to join our Worldwide Customer Support team. This position involves rotational shifts both weekdays & weekends between 7 AM to 11 PM. This position is available in Bangalore, India.

As a Technical Support Engineer - II, you will utilize your passion for technical support and customer success organization to help our highly valued customers succeed with our SaaS and Software solutions. TSE’s are expected to demonstrate a high degree of deductive reasoning ability and initiative to solve problems and determine appropriate solutions.

We’re looking for a Technical Support Engineer who can serve as the first line of defense for diagnosing, solving, and escalating technical issues faced by our customers. You’ll bridge the gap between our product and users, providing high-quality support, debugging technical problems, and ensuring a seamless user experience. You should be technically curious, customer-obsessed, and capable of solving problems across a broad tech stack.

Key Responsibilities -

● Provide timely and effective technical support via email, chat, and calls

● Troubleshoot issues related to APIs, integrations, performance, and access

● Reproduce customer issues and document bugs for escalation to engineering

● Write knowledge base articles, FAQs, and documentation to reduce incoming queries

● Collaborate with engineering and product teams to resolve recurring issues

● Monitor support dashboards and meet defined SLAs and CSAT goals

● Assist in onboarding and training users where required

● Identify patterns and provide feedback for continuous product improvement

Must-Have Skills -

● 1– 4 years of experience in technical/customer support or engineering roles

● Strong problem-solving and troubleshooting abilities

● Experience with support tools (e.g., Zendesk, Freshdesk, Intercom)

● Understanding of web technologies ( REST APIs, browsers)

● Comfortable

We are seeking a skilled Flexera Support Engineer to manage, support, and optimize the organization’s Software Asset Management (SAM) and IT Asset Management (ITAM) environment using Flexera solutions. The role involves system administration, troubleshooting, integration, reporting, and ensuring license compliance across the enterprise.

Key Responsibilities:

• Provide day-to-day support and administration of Flexera tools (e.g., FlexNet Manager Suite, Flexera One, FNMS, App Portal, Snow Platforms).
• Monitor system performance, troubleshoot issues, and resolve incidents within defined SLAs.
• Perform regular data validation, cleansing, and reconciliation of inventory and license data.
• Configure and maintain business adapters, inventory agents, and integrations with systems such as SCCM, Intune, ServiceNow, and Active Directory.
• Maintain system documentation, processes, and knowledge base articles.
• Participate in upgrades, patches, testing, and implementation of new Flexera/Snow features.

Required Skills & Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3–5+ years of experience in Software Asset Management (SAM) or IT Asset Management (ITAM).
• Hands-on experience with Flexera/Snow tools (FlexNet Manager, Flexera One, Snow SLM, SI etc.).
• Basic understanding of software licensing models (

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members work remotely and in micro-offices throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA. Chargebee has raised over $230 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

Overview

We are looking for a Product Support Specialist to join our team and play a pivotal role in delivering superior customer experience by solving complex problems and reducing customer touch points. This role requires hands-on experience with API integrations, fronted technologies like Javascript, exposure to SDLC, and Revenue Management, all of which are essential to enhancing customer satisfaction and the overall success of our Product offerings.

Responsibilities

• Offer advanced technical product support via various mediums to clients by developing in-d

Title: Technical Support Live Chat Process.

• Work Location: Ambattur Chennai (Ambit IT Park)
• Experience: Minimum 1 Year of Experience Into Technical Live Chat Support.
• Education Qualification. Any bachelor’s degree.

Roles and Responsibilities:

1. Assisting the US customers through Via Live Chats.

2.Should be capable of handling multiple live chat.

3.Should be hands on Experience in handling multiple chats at the same time

4.Must be flexible to work in rotational night shift.

Required Skills & Desired Skills :

1. Excellent Communication Skills both in Verbal and written Communication.

2.Should have basic technical knowledge on, Router, modem, Ip Address, and basics of troubleshooting steps.

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Provide technical support, troubleshooting, and issue resolution for Genesys Cloud CX platform, including routing, telephony, IVR, and integrations.

Monitor system performance, analyze logs, and resolve incidents within defined SLAs.

Collaborate with cross‑functional teams to implement configuration changes and optimize customer experience workflows.

Maintain documentation, perform root‑cause analysis, and recommend long‑term fixes.

Work closely with clients to ensure smooth operations, platform stability, and continuous service improvements.

Qualifications

• 6+ years' of technical support experience
• Customer service oriented
• Strong troubleshooting skills

Be a part of a People’s Company and decide “What’s Your Next.”

Cavitak is a Value Added Technology Distribution Company with its Head Office in Ahmedabad, Gujarat , and a strong presence across PAN India . With operations across multiple verticals and Distribution as our core strength, we continue to grow by investing in people and technology.

We are looking for a hands-on Technical Support Engineer with s trong troubleshooting skills, good technical aptitude, and a positive attitude to support enterprise-level electronic security systems. This role involves system configuration, OEM/client coordination, and internal knowledge sharing.

Required Technical Skills

• Strong hands-on experience in testing, configuring, and troubleshooting electronic security systems .
• Practical exposure to Access Control & Time Attendance (Matrix, Suprema, Spectra, Spine HRMS or similar) .
• Experience with Video Surveillance on enterprise servers (Axis, Bosch, Palco) .
• Hands-on experience with VMS platforms such as Ecostem, Milestone, Genetec, or Honeywell .
• Working knowledge of Windows OS, Windows Server, VMS servers , and basic SQL (Matrix/Suprema preferred).
• Good understanding of system integration and networking fundamentals.

Experience & Cert

About the job

We at Accolade Electronics are on the lookout for a highly motivated and experienced Technical Support Engineer to join our Technical Support team.

Job Description

• The candidate is expected to have Excellent problem-solving, strong communication and interpersonal skills, high motivation, the ability to learn quickly, and must be a self-starter
• Excellent problem-solving and communication skills
• Ability to work both independently and collaboratively
• Ability to go to Empanelment testing at different state & work collaboratively with State Backends
• Ability to work with cross-functional teams to achieve the required
• Talk customers through a series of actions, either via phone, email, or chat, until they’ve solved a technical query & provide prompt and accurate feedback
• Basic knowledge of Telematics, CAN, Vehicle Wiring
• Technical knowledge as well as market study required on the Telematics in the Automobile field and Automotive applications
• Co-ordinate with customer QA Team & Sensorise for any Network SIM Validity activation-related issues
• Coordinate with Dealers and the customer Sales team for Vehicle availability Ignition status etc.
• Support to field team guide them & Monitoring Team Efficiency
• Ask customers (Internal & external) targeted questions to quickly understand t

Note: Candidates with immediate joining will be preferred

About the Company

Softcell is an Apple Business Partner focused on the enterprise / corporate customer base. We are seeking Jamf Pro On-Premise Support Resident Engineers (L1 and L2) to manage, maintain, and support the Jamf Pro on-prem infrastructure and Apple device management environment. The role requires hands-on expertise with Jamf Pro administration, server maintenance, scripting, and coordination with internal IT teams to ensure platform stability and compliance.

Location: Airoli, Mumbai

About the Role

The role requires hands-on expertise with Jamf Pro administration, server maintenance, scripting, and coordination with internal IT teams to ensure platform stability and compliance.

• The role involves supporting a highly regulated BFSI environment governed by RBI guidelines, internal audit requirements, and information security frameworks.
• The Resident Engineer will ensure Jamf infrastructure aligns with regulatory expectations around endpoint security, logging, audit readiness, and change governance.
• The position requires strict adherence to banking-grade operational discipline, documentation standards, and controlled change processes.

Responsibilities

• Provide Level 2 operational support for Jamf Pro on-premise environmen

Objectives and Responsibilities

-Analyze, improve, and understand the workings of a Cloud Native Automated Quoting engine and become a technical guide to the team to ensure efficient performance

-Handle a variety of technical support problems—from simple application or network configuration fixes to very sophisticated problem solving and problem resolution.

-Participate in the effort of crafting the architecture and design of AutoQuote solutions by actively helping the team in choosing the right technology, methodology and solving technical problems.

-Examine existing systems, identifying flaws, and crafting solutions to improve service uptime and time-to-resolve through monitoring and automated remediation

-Fix and resolve issues related to the cloud services; implement long term fixes and automation to avoid repeat failures in the future.

Skills and Qualifications:

-BS degree in Computer Information Systems or related technical field involving information systems.

-Good communication skills: Ability to effectively communicate sophisticated technical concepts to both technical and non-technical customers in a clear and concise manner.

-Excellent presentation skills: Proficiency in delivering engaging and educational presentations to diverse audiences, showcasing technical solutions and project updates.

-Documentation expertise: Ability to create comprehensi

🚀 Hiring: Floor Support Engineer

📍 Location: Hyderabad (Diva Branch)

We are looking for a proactive and technically strong Floor Support Engineer to manage and support end-user IT infrastructure at the client location. If you have hands-on experience in desktop support, infrastructure troubleshooting, and user coordination, we’d love to connect with you!

🔧 Key Responsibilities:

• Provide end-user support for IT infrastructure, applications, and network-related issues
• Ensure smooth functioning of IT systems at the client office
• Install, configure, and troubleshoot Microsoft O365 & Outlook
• Provide support for Microsoft Windows (Windows 10/11) and user-level application support
• OS installation and configuration (Windows 11)
• Diagnose and resolve hardware, software, and network connectivity issues
• Local & network printer installation and configuration
• Internet & LAN configuration and troubleshooting
• Perform software updates, patch installation, and troubleshooting
• Coordinate with OEMs/vendors to resolve system & software issues
• Manage and close tickets using ticketing tools within defined SLAs
• Assist in project planning by defining scope, objectives, timelines, and deliverables
• Act as a point of contact between project teams and stakeholders

Work shift timing: 3:00 AM IST to 7 PM IST on Weekdays, 24*2 on Weekend plus Canadian holidays.

We have shift allowance, for weekend, night shift, and holiday shifts.

Project Description:

• Our client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management.

Role Overview

• We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows.

Responsibilities:

• • UC4/Automic Administration & Upgrades
• • Perform end-to-end UC4/Automic administration, in

About Wisdom AI

Wisdom AI is the generative AI data analyst for the enterprise. We help organizations turn their data warehouses into conversational interfaces. Our users expect high-precision answers from our AI, and our Technical Support team ensures that the infrastructure, data connections, and prompt logic supporting those answers are flawless.

The Role

As a Technical Support Engineer , you are the first responder for our most important customers. You won’t just be answering "how-to" questions; you will be debugging complex data schemas, investigating API integrations, and translating customer business logic into technical configurations.

You will live in Slack and Pylon , providing real-time, white-glove support that feels like an extension of the customer’s own team.

Key Responsibilities

• Slack-First Support: Manage real-time customer interactions via dedicated Slack channels using Pylon . You will be responsible for triaging issues, maintaining fast response times, and ensuring no "ping" goes unanswered.
• Technical Troubleshooting: Deep-dive into the to resolve issues related to:
• Data Connectivity: Troubleshooting Snowflake/BigQuery permissions and connection strings.
• Advanced Data Modeling: Helping customers refine t

Position: International Voice process; hiring for both Sales and Tech roles

Shift: US shifts

Location: Ambit IT (Chennai)

Mode of work: Work from Office.

L1 Technical Support

Primary Responsibilities Include:

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Skillset

• High school diploma or general education degree (GED);
• 6 Months to 1 year experience in Technical Support or Customer Support Environment
• Proven success in a phone-based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfortable with technology and ability to provide technical assistance for consumer electronics
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team s

Job Responsibilities:

• Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.

• Ensure resolution provided in the first interaction with the customer

• Acquiring knowledge about the newly released products and recent updates.

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

• Position and sell Premium support contracts to customers based on their support entitlement.

Job Title: Technical Support Engineer - Application Management

Experience Level: 3-7 Years

Key Responsibilities:

Application Deployment & Management:

• Manage the deployment of applications, including relevant upgrades and patches, across UAT, Production, and Disaster Recovery (DR) environments.
• Oversee the deployment and basic administration of databases.
• Ensure the continuous uptime and availability of applications, proactively identifying and resolving issues with minimal supervision.
• Coordinate with internal infrastructure teams for any machine, OS, firmware, or networking upgrades and patches, ensuring application compatibility and stability.

Technical Support & Troubleshooting:

• Serve as the first point of contact for internal teams regarding application availability and performance issues.
• Troubleshoot and resolve technical problems related to Linux, windows environments where the application is deployed.
• Escalate complex issues to the application vendor and coordinate with them to ensure timely resolution and maintain service level agreements (SLAs).

Security & Compliance:

• Coordinate with internal security teams to conduct Vulnerability Assessment and Penetration Testing (VAPT) and any compliance related evaluations pertaining to the application.
• Communi

Technical Skills:

• Working experience on ESXi (vSphere) & VM snapshots and clones or NUTANIX AHV
• Working knowledge on ESXi HA, storage motion, Dynamic Optimization or simimlar experience in Nutanix.
• Good Understanding on Cloud computing and Need to have VCP & MCSE or equivalent
• VmWare vSphere / Nutanix AHV administration expertise.
• Manage vCenter server and all its supporting infrastructure i.e. vCenter Database server, SSO & update manager server.
• Server Migration - Migrating from one OS to other flavor, Hardware Refresh -Move Windows OS from one HW to other HW, Virtualization P2V V2V Migration.
• Exp. in Veritas Backup solutions(DLO/Backup Exec/Netbackup) & Veeam Backup & Replication.
• Create / edit / modify backup policies according to the requirements of the organisation
• Exp in Tape rotation, tape management, tap libraries, windows, linux, unix.
• Monitor Backup infrastructure for Critical event errors and warnings as per the backup window specified.
• Execute approved maintenance activities including patching and configuration changes in backup infrastructure.
• Practical experience working in an any enterprise backup solutions.
• Eager to learn and apply new skills quickly

Certifications:

Certification should have been done in at least 2 out of VMWare/Nutanix/Veritas/Veeam backup solutio

Responsibilities:

1. Being together with our GM to visit customers to provide product and technical support, and follow up for any actions raised in the meeting

2. Proactively learn product /technology from headquarter, understand end customer's requirement, and can work out comparison and know how to approach customers for value added

3. Participate in Exhibition and conduct a technical presentation to customer/ distributors

4. Participate in a technical evaluation, can use data to provide data convinced report, good skills on PPT presentation

5. Conduct training to distributors and end customers

6. Provide consultation services to customers/distributors on any AOI programming by TeamViewer remote or at customer site

7. Troubleshoot and repair equipment, applying own knowledge and experience to resolve problems

8. Write detailed reports of problems encountered, tests performed, and work done

9. Listen, understand and convey customer requirements and implement any necessary corrective actions

10. Feedback and work with internal team on quality and design related issue

11. Follow up on the AR closure to resolve customer system problems

12. Improve on customer support’s plan and build good customer relationship

13. Ensure customer satisfaction

Qualifications:

1. Candidate must possess at least a Diploma / Advanced Diploma / Degree in Engineering (Mechatron

Company Description

Vihawk Tech Solutions, headquartered in Hyderabad, specializes in Smart Digital Surveillance Systems. Collaborating with world-renowned OEMs such as Honeywell and Axis Communications, the company provides tailored surveillance solutions for businesses to make informed decisions using accurate, real-time information. The company's offerings are distinguished by their efficient network designs and result-driven surveillance systems. Vihawk Tech Solutions is committed to delivering high-quality services to help businesses leverage surveillance for their growth.

Role Description

This is a full-time, on-site role for a Technical Support Engineer, located in Visakapatnam. The primary responsibilities include maintaining an existing Video Surveillance setup at client side. This includes providing technical support to client, diagnosing and resolving technical issues, and ensuring proper functioning of the surveillance system. The candidate will interact directly with customers to address concerns, deliver excellent customer service, and provide technical guidance. Monitoring system performance and collaborating with teams for continuous improvement are also key tasks for this role.

Qualifications

• Bachelor’s (B.Tech or B.E.)degree in Computer Science, Engineering, or a related field preferred
• Atleast One year Experience in Technical Support and Troubleshooting(preferably

The DMTS Engineer will be responsible for monitoring, tracking, and managing operation and maintenance activities of Solar De‑Fluoridation Units (DFUs) through the Desire Maintenance & Tracking System (DMTS). The role ensures proper tracking of complaints, preventive maintenance, water quality parameters, site hygiene, and timely reporting to ensure uninterrupted and safe drinking water supply.

Key Responsibilities

· Operate and manage the DMTS portal for all assigned Solar DFU sites.

· Register, assign, and monitor complaints related to DFU operation, water flow, and system faults.

· Track preventive maintenance (PM) and corrective maintenance (CM) activities in DMTS.

· Ensure regular cleaning and hygiene of DFU tanks and 5000 L water storage tanks as per SOP.

· Verify and upload site visit photographs, water test reports, and service checklists in DMTS.

· Monitor availability and performance of solar panels, pumps, controllers, and DFU components.

· Ensure timely closure of tickets with proper remarks, photos, and supporting documents.

· Coordinate with field technicians, vendors, and district teams for smooth site operations.

· Ensure TAT compliance for breakdowns and emergency complaints.

· Escalate critical issues such as water quality failure, prolonged downtime, or repeated faults.

· Maintain accurate site data including

Position: Senior Technical Support Engineer (Contractor)

Role Description

This role is a contract assignment at Palo Alto Networks. Contractors will not be employed by Palo Alto Networks but through our trusted staffing partners.

• Location - Bengaluru, India (Hybrid)
• Duration – 6 Months

Job Description

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressu

Job Responsibilities:

1. Team Leadership & Supervision

• Lead, mentor, and manage the technical support team for surgical robotic systems across assigned countries.
• Allocate resources, set performance goals, and conduct regular evaluations to ensure high-quality service delivery.

2. System Installation & Configuration Management

• Oversee the end-to-end installation and configuration of robotic surgical systems in hospitals and surgical centres.
• Provide technical guidance to ensure optimal system performance and compliance with global standards.

3. Advanced Troubleshooting & Escalation Support

• Act as the highest level of escalation for complex technical issues, coordinating remote and on-site interventions.
• Collaborate with Clinical, Quality, and R&D teams to drive timely resolution and root cause analysis.

4. Preventive Maintenance Strategy

• Develop regional preventive maintenance schedules and ensure adherence to minimise system downtime.
• Monitor system performance data to proactively identify potential risks and improvement opportunities.

5. Training & Capability Building

• Design and deliver advanced technical training programs for internal engineers and healthcare professionals.
• Champion the creation and continu

Company Description

The Good Rice Alliance (TGRA), promoted by Bayer, focuses on addressing water and methane-intensive cultivation methods in rice farming, aiming to reduce greenhouse gas emissions through sustainable agricultural practices. The Alliance seeks to minimize practices like continuous flooding in rice farming, which contributes significantly to methane emissions. TGRA promotes methods such as Alternate Wetting and Drying (AWD) and Direct Seeded Rice (DSR) to reduce water use and promote climate-smart agriculture. Collaborating with technical partners, TGRA ensures scientific assessment of these practices, driving sustainable change and contributing to climate change mitigation. By implementing innovative solutions, TGRA supports the evolution of eco-friendly rice farming across the region.

Role Description

This is a fixed term contract , hybrid role located in Thane/ Hyderabad for a Strategic / Technical Support to Director – Carbon Initiative Lead, Bayer South Asia. The role requires providing strategic and technical support across Agriculture and Nature‑Based Solutions (NbS) initiatives. The role requires strong technical depth, excellent report drafting ability, and high‑quality presentation skills.

Responsibilities include technical analysis of agricultural systems, data interpretation, development of methodology‑driven reports, and preparation of clear, structured technical and management‑level pre

Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – Sales & Distribution

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Proven experience in Oracle EBS R12 Tech Support, especially across multiple modules in Supply Chain and Manufacturing domains.

Hands-on experience with SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Proficient in managing inbound/outbound interfaces, data extraction, and data load processes.

Ability to troubleshoot production issues across various Oracle EBS layers and implement effective resolutions.

Independently managed issue resolutions and customization enhancements in live Oracle EBS business flows.

Mandatory Skills:

Oracle EBS Technical Support (R12)

Oracle Forms & Reports

PL/SQL Development

Strong understanding of Sales & Distribution modules

Relevant Module Experience (Please Include in Resume):

Order Management (OM)

Advanced Pricing

Shipping Execution

Inventory (INV)

Accounts Receivable (AR)

Trading Community Architecture (TCA)