Find Your Dream Technical Support Job in India

DALOG helps cement, steel, mining, power, and O&G plants prevent equipment failures through online condition monitoring and prescriptive analytics.

Key Responsibilities

• Manage customer relationships and support plant reliability initiatives.
• Visit customer sites and work closely with maintenance, reliability, and production teams.
• Translate monitoring data into practical maintenance recommendations.
• Drive customer adoption, value realization, and system expansion opportunities.
• Act as the technical bridge between plant teams and DALOG experts.

Requirements

Engineering Degree (Mechanical, Electrical, Instrumentation, Mechatronics, or related)

3+ years of experience in Cement, Steel, Mining, Power, or similar heavy industries

Strong knowledge of rotating and critical plant equipment

Experience in Condition Monitoring, Predictive Maintenance, Reliability Engineering, Maintenance, Automation, or OEM Services

Comfortable with plant environments and frequent customer site visits

This is a technical, plant-facing role. Candidates with hands-on knowledge of industrial equipment and maintenance practices will be strongly preferred.

DALOG helps cement, steel, mining, power, and O&G plants prevent equipment failures through online condition monitoring and prescriptive analytics.

Key Responsibilities

• Manage customer relationships and support plant reliability initiatives.
• Visit customer sites and work closely with maintenance, reliability, and production teams.
• Translate monitoring data into practical maintenance recommendations.
• Drive customer adoption, value realization, and system expansion opportunities.
• Act as the technical bridge between plant teams and DALOG experts.

Requirements

Engineering Degree (Mechanical, Electrical, Instrumentation, Mechatronics, or related)

3+ years of experience in Cement, Steel, Mining, Power, or similar heavy industries

Strong knowledge of rotating and critical plant equipment

Experience in Condition Monitoring, Predictive Maintenance, Reliability Engineering, Maintenance, Automation, or OEM Services

Comfortable with plant environments and frequent customer site visits

This is a technical, plant-facing role. Candidates with hands-on knowledge of industrial equipment and maintenance practices will be strongly preferred.

About Position:

We are looking for a skilled Technical Support Engineer Email Security & Exchange Online to join our team. The ideal candidate will be responsible for providing end-to-end support for Microsoft 365 (Exchange Online) environments, ensuring secure, reliable, and efficient email communication across the organization.

• Role: Technical Support
• Location: Pune
• Experience: 2-5 Years
• Job Type: Full Time Employment

What You'll Do:

• Provide L1/L1.5 technical support for Microsoft 365 and Exchange Online environments
• Manage and troubleshoot mail flow issues (delays, NDRs, spam filtering, routing issues)
• Administer Exchange Online mailboxes, distribution groups, shared mailboxes, and permissions.
• Handle incident management, RCA, and service requests in line with SLA commitments.
• Configure and manage email security policies (anti-spam, anti-phishing, anti-malware)
• Monitor and analyze email traffic, alerts, and security threats to detect anomalies.
• Manage whitelisting/blacklisting, quarantine policies, and mail filtering rules
• Troubleshoot Outlook, OWA, and Exchange connectivity issues including Autodiscover and sync problem

Expertise You'll Bring:

• Strong hands-on experience in: Microsoft Exchange Online / Office 365 (M365)
• Exchange Online Protection (EOP) / Microsoft Defender for Office 365
• Solid understanding of: Email security protocols (SPF, DKIM, DMARC, TLS) Mail flow concepts, connectors, and routing
• Experience in managing: Anti-spam, anti-phishing, Safe Links, Safe Attachments policies
• Threat analysis, phishing investigation, and quarantine handling
• Knowledge of: Azure Active Directory & hybrid identity setup
• PowerShell scripting for Exchange Online administration
• Familiarity with: ITSM tools (ServiceNow / Remedy / Jira) and ITIL processes
• Strong troubleshooting capability in: Email delivery issues, mailbox access, and Outlook client issues
• Good understanding of: Compliance & security features (DLP, eDiscovery, retention policies)

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent -

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

What we do?

At ClearTrail, work is more than 'just a job'. Our calling is to develop solutions that empower those dedicated to keep their people, places and communities safe. For over 24 years, law enforcement & federal agencies across the globe have trusted ClearTrail as their committed partner in safeguarding nations & enriching lives. We are envisioning the future of intelligence gathering by developing artificial intelligence and machine learning based lawful interception & communication analytics solutions that solve the world's most challenging problems.

Location: - Indore/Noida

Roles and Responsibilities:

• Identify Hardware and Software requirements related to Product Implementation.
• Keep yourself updated with latest trends in Hardware and Software Infrastructure.
• Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
• Design network security as per the requirement of customer.
• Design and deploy Hardware, Software and Application monitoring tools.
• Use automation for deployments and system upgrades.
• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
• Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
• Assist with knowledge-sharing initiatives as well as product release training and documentation.
• Participate in design reviews of HLDs and LLDs with Customers.

Requirements:

• 9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and support.
• BE (IT/Computers), MCA

Lead Support Engineer (Monitoring & IT Operations)

Experience - 5-8 years

Notice Period - Immediate Joiner

Fully Remote as a permanent employee

Overview

We are looking for a Lead Support Engineer with 6-8 years of experience to lead.

Required Skills & Qualifications

Experience: 5-8 years of experience in a 24/7 NOC, Operations Center, or Enterprise Service Desk environment.

Technical Proficiency:

SolarWinds: Deep familiarity with monitoring nodes, applications, network paths, and interpreting complex alerts.

Azure Monitor & App Insights: Ability to run basic Kusto Query Language (KQL) queries, analyze application dependency maps, and trace transaction failures.

Elastic/Kibana: Skill in building basic search queries, filtering logs, and customizing dashboards to isolate root causes.

ITSM & ITIL: Strong operational knowledge of ManageEngine ITSM. Solid understanding of Incident, Problem, and Change Management workflows.

Soft Skills: Strong ownership under pressure, excellent communication skills for stakeholder updates during major incidents, and a process-oriented mindset.

Shift Work: Flexibility to work in a 24/7 rotational shift model.

Fully Remote

Preferred Qualifications

ITIL v4 Foundation or Specialist certification.

Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator (AZ-104).

Experience with automation scripting (PowerShell, Python, or Bash) to automate routine L1 health checks.

Lead Support Engineer (Monitoring & IT Operations)

Experience - 5-8 years

Notice Period - Immediate Joiner

Fully Remote as a permanent employee

Overview

We are looking for a Lead Support Engineer with 6-8 years of experience to lead.

Required Skills & Qualifications

Experience: 5-8 years of experience in a 24/7 NOC, Operations Center, or Enterprise Service Desk environment.

Technical Proficiency:

SolarWinds: Deep familiarity with monitoring nodes, applications, network paths, and interpreting complex alerts.

Azure Monitor & App Insights: Ability to run basic Kusto Query Language (KQL) queries, analyze application dependency maps, and trace transaction failures.

Elastic/Kibana: Skill in building basic search queries, filtering logs, and customizing dashboards to isolate root causes.

ITSM & ITIL: Strong operational knowledge of ManageEngine ITSM. Solid understanding of Incident, Problem, and Change Management workflows.

Soft Skills: Strong ownership under pressure, excellent communication skills for stakeholder updates during major incidents, and a process-oriented mindset.

Shift Work: Flexibility to work in a 24/7 rotational shift model.

Fully Remote

Preferred Qualifications

ITIL v4 Foundation or Specialist certification.

Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator (AZ-104).

Experience with automation scripting (PowerShell, Python, or Bash) to automate routine L1 health checks.

Lead Support Engineer (Monitoring & IT Operations)

Experience - 5-8 years

Notice Period - Immediate Joiner

Fully Remote as a permanent employee

Overview

We are looking for a Lead Support Engineer with 6-8 years of experience to lead.

Required Skills & Qualifications

Experience: 5-8 years of experience in a 24/7 NOC, Operations Center, or Enterprise Service Desk environment.

Technical Proficiency:

SolarWinds: Deep familiarity with monitoring nodes, applications, network paths, and interpreting complex alerts.

Azure Monitor & App Insights: Ability to run basic Kusto Query Language (KQL) queries, analyze application dependency maps, and trace transaction failures.

Elastic/Kibana: Skill in building basic search queries, filtering logs, and customizing dashboards to isolate root causes.

ITSM & ITIL: Strong operational knowledge of ManageEngine ITSM. Solid understanding of Incident, Problem, and Change Management workflows.

Soft Skills: Strong ownership under pressure, excellent communication skills for stakeholder updates during major incidents, and a process-oriented mindset.

Shift Work: Flexibility to work in a 24/7 rotational shift model.

Fully Remote

Preferred Qualifications

ITIL v4 Foundation or Specialist certification.

Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator (AZ-104).

Experience with automation scripting (PowerShell, Python, or Bash) to automate routine L1 health checks.

Lead Support Engineer (Monitoring & IT Operations)

Experience - 5-8 years

Notice Period - Immediate Joiner

Fully Remote as a permanent employee

Overview

We are looking for a Lead Support Engineer with 6-8 years of experience to lead.

Required Skills & Qualifications

Experience: 5-8 years of experience in a 24/7 NOC, Operations Center, or Enterprise Service Desk environment.

Technical Proficiency:

SolarWinds: Deep familiarity with monitoring nodes, applications, network paths, and interpreting complex alerts.

Azure Monitor & App Insights: Ability to run basic Kusto Query Language (KQL) queries, analyze application dependency maps, and trace transaction failures.

Elastic/Kibana: Skill in building basic search queries, filtering logs, and customizing dashboards to isolate root causes.

ITSM & ITIL: Strong operational knowledge of ManageEngine ITSM. Solid understanding of Incident, Problem, and Change Management workflows.

Soft Skills: Strong ownership under pressure, excellent communication skills for stakeholder updates during major incidents, and a process-oriented mindset.

Shift Work: Flexibility to work in a 24/7 rotational shift model.

Fully Remote

Preferred Qualifications

ITIL v4 Foundation or Specialist certification.

Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator (AZ-104).

Experience with automation scripting (PowerShell, Python, or Bash) to automate routine L1 health checks.

Lead Support Engineer (Monitoring & IT Operations)

Experience - 5-8 years

Notice Period - Immediate Joiner

Fully Remote as a permanent employee

Overview

We are looking for a Lead Support Engineer with 6-8 years of experience to lead.

Required Skills & Qualifications

Experience: 5-8 years of experience in a 24/7 NOC, Operations Center, or Enterprise Service Desk environment.

Technical Proficiency:

SolarWinds: Deep familiarity with monitoring nodes, applications, network paths, and interpreting complex alerts.

Azure Monitor & App Insights: Ability to run basic Kusto Query Language (KQL) queries, analyze application dependency maps, and trace transaction failures.

Elastic/Kibana: Skill in building basic search queries, filtering logs, and customizing dashboards to isolate root causes.

ITSM & ITIL: Strong operational knowledge of ManageEngine ITSM. Solid understanding of Incident, Problem, and Change Management workflows.

Soft Skills: Strong ownership under pressure, excellent communication skills for stakeholder updates during major incidents, and a process-oriented mindset.

Shift Work: Flexibility to work in a 24/7 rotational shift model.

Fully Remote

Preferred Qualifications

ITIL v4 Foundation or Specialist certification.

Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator (AZ-104).

Experience with automation scripting (PowerShell, Python, or Bash) to automate routine L1 health checks.

Lead Support Engineer (Monitoring & IT Operations)

Experience - 5-8 years

Notice Period - Immediate Joiner

Fully Remote as a permanent employee

Overview

We are looking for a Lead Support Engineer with 6-8 years of experience to lead.

Required Skills & Qualifications

Experience: 5-8 years of experience in a 24/7 NOC, Operations Center, or Enterprise Service Desk environment.

Technical Proficiency:

SolarWinds: Deep familiarity with monitoring nodes, applications, network paths, and interpreting complex alerts.

Azure Monitor & App Insights: Ability to run basic Kusto Query Language (KQL) queries, analyze application dependency maps, and trace transaction failures.

Elastic/Kibana: Skill in building basic search queries, filtering logs, and customizing dashboards to isolate root causes.

ITSM & ITIL: Strong operational knowledge of ManageEngine ITSM. Solid understanding of Incident, Problem, and Change Management workflows.

Soft Skills: Strong ownership under pressure, excellent communication skills for stakeholder updates during major incidents, and a process-oriented mindset.

Shift Work: Flexibility to work in a 24/7 rotational shift model.

Fully Remote

Preferred Qualifications

ITIL v4 Foundation or Specialist certification.

Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator (AZ-104).

Experience with automation scripting (PowerShell, Python, or Bash) to automate routine L1 health checks.

Technical Support Representative (1–2 Years Experience)

Job Title: Technical Support Representative / Technical Support Engineer

Experience: 1–2 Years

Location: Bengaluru, KA - Onsite (Work from Office)

Job Summary

We are looking for a customer-focused and technically skilled Technical Support Representative with 1–2 years of experience in providing application, software, or IT infrastructure support.

The ideal candidate should possess strong troubleshooting skills, good communication abilities, and a passion for resolving technical issues efficiently.

Key Responsibilities

• Provide technical support to customers/end users via phone, email, chat, or ticketing systems.
• Diagnose and troubleshoot hardware, software, network, and application-related issues.
• Log, track, and resolve incidents/service requests within defined SLAs.
• Escalate unresolved or complex issues to appropriate teams.
• Assist users with system configurations, installations, and access-related concerns.
• Maintain accurate documentation of issues, resolutions, and troubleshooting steps.
• Collaborate with cross-functional teams to improve customer experience and support processes.
• Follow standard operating procedures and support guidelines.
• Ensure high customer satisfaction through timely and professional communication.

Job Title :: Technical Support Engineer

Location :: Bengaluru

Minimum relevant years of experience :: 4+ Years

Must have Skills:

• SmartCOMM Template Development
• Advanced Template Designer
• XML / XSLT
• Java / JavaScript

Job Description:

• SmartCOMM experience. Extensive CCM development experience along with strong interpersonal communication skills
• Expertise in designing and developing application using SmartCOMM Modules, including Advance template designer and data modeler
• Strong skills in Java, JavaScript, XSLT and XML for template development and integration.
• Ability to create complex template, layout, styleset, enclosure etc
• Foster collaboration and teamwork within a fast-paced environment

Primary / Should have:

• Experience working with APIs, web service (REST, SOAP), data integration model
• Sound knowledge in generating Interactive communications (Draft editor)

Secondary/ Could have:

• Guidewire Financial Systems (Billing) implementations
• Insurance experience

About Ascendion:

• Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the U

Position

Technical Support Executive (Accounting)

About JiBe

JiBe is a cloud based fully integrated ERP system designed for the Maritime industry. Our goal is to allow commercial ship operators to improve productivity, efficiency, and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining processes, creating pre-defined work flows and reducing the usage of email and paper.

Job Responsibilities

• Provide application support to end users of our Marine ERP product mainly on Accounting Module and work on quick resolution issues.
• Assist new clients through the implementation process and the configuration of the new environment.
• Troubleshoot application and software related issues and determine the root cause for such issues.
• Work on defined Service Level Agreements (SLAs) to ensure that our clients receive the best service.
• Work with development teams throughout the software life cycle ensuring issue resolution and stable software releases.
• Assist in user training related activities for the JiBe Accounting module.
• Create help materials documents, help videos, FAQs, and other artifacts

Qualifications and Skills

• Any Graduate / B.E. or equivalent with minimum 2+ years of relevant experience.
• Problem solving skills and ability to priorities tasks effectively.
  

  JiBe ERP

  

  4 days ago