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Position: Customer Technical Services (CTS) Engineer – North India

Department: Technical Services

Location: Delhi/NCR

About the Role

The Customer Technical Services (CTS) Engineer will be responsible for providing comprehensive technical support to customers across the automotive and non-automotive segments in North India. The role involves supporting customer trials, product validation, application development, troubleshooting processing issues, and ensuring successful product approvals. The incumbent will work closely with Sales, R&D, Production, Quality, and customers to deliver technical solutions that enhance customer satisfaction and drive business growth.

Responsibilities

Customer Technical Support:

• Provide on-site and remote technical support to customers for processing, application development, and troubleshooting.
• Conduct customer visits to understand processing challenges and recommend suitable material solutions.
• Support customers during machine trials, product development, and production scaleup activities.
• Assist customers in optimizing processing parameters to achieve desired product performance.

Customer Trials & Product Validation:

• Plan, coordinate, and execute customer trials for new and existing products.
• Monitor trial performance and document obse

About Dover:

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

Designation: Senior Technical Support

Experience: 3 - 10 Years

Location: Bangalore

Lead Technical support Engineer is the final escalation point within the CTS Organization. Technical issues that cannot be resolved by level 2 support & Level 3 staff are escalated to Lead Technical Support Engineer. Lead Technical support Engineer will work on resolving the most difficult and complicated issues. This position works closely with Field Engineering, Project Engineering, Advance Technical Support, Product Management and Software Development.

Roles and Responsibilities:

• Act as escalation point for issues escalated from Level 2 & 3 support staff globallyHandle cases assigned

We are looking for Customer Support Executives to join our Voice Process team. The role involves assisting customers with printer-related queries, understanding their concerns, and providing basic troubleshooting support over the phone.

Key Responsibilities

• Handle inbound customer calls related to printer products and services .
• Understand customer issues and provide appropriate troubleshooting guidance.
• Assist customers with basic printer setup, usage, and technical concerns.
• Follow standard troubleshooting procedures and process guidelines.
• Provide accurate and courteous resolutions while maintaining a positive customer experience.
• Escalate complex technical issues to the appropriate support team when required.
• Maintain professionalism and meet defined quality and productivity targets.

Eligibility & Assessment Criteria

• Voice Process experience is preferred; freshers with good communication & basic computer knowledge may also be considered.
• Good verbal communication and customer-handling skills.
• Candidates should be comfortable working in a rotational shift environment.

Language Requirements

We are hiring candidates proficient in the following languages:

• Bengali: 8 openings
• Tamil: 2 openings
• Kannada: 3 openings
• Malayalam:
  

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