Find Your Dream Technical Support Job in India

About the Role: Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.

What you'll be responsible for?

• Provide support to internal / external customers while adhering to the set SLA parameters.
• Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
• Perform initial troubleshooting, do analysis, test service flows to resolve customer's concerns
• Collaborate / coordinate with backend teams in identifying / resolving customer issues.
• Capture and document all queries / concerns via the ticketing tool / email/ calls.
• Responding to customers via various communication channels and to provide timely revert / updates / notifications.
• Share periodic updates and feedbacks on regular basis.
• Maintain regular tracker(s) and publish reports to all stakeholders.
• Ensure 100% adherence to team's and organizational processes.
• Time Management
• Ticket management
• Customer response and engagement
• Cross-functional communication and coordination
• Compliance and SOPs

What you'd have?

• 2 to 5 years of experience, preferably in Telecom Domain
• Excellent communication (written & verbal) and interpersonal skills
• Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive
• Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
• Proactive, self-motivated and should be a team player
• Flexible to work in 24x7 environment
• Ability to plan and organize

Why join us?

Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
• Willing to work in flexible and varying shift times, including weekends and evenings

• More than 8 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent English written and verbal communication skills are required
• Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
• Willing to work in flexible and varying shift times, including weekends and evenings

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent English written and verbal communication skills are required
• Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
• Willing to work in flexible and varying shift times, including weekends and evenings

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent English written and verbal communication skills are required
• Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Technical Support Engineer

Job Description

(NOTE: This profile is working from Office only including weekends(5days). Shift timing will be nights only.)

JOB Details:

We are looking for a Technical Support Engineer with a strong understanding of SaaS platforms and excellent troubleshooting skills to join our support team. In this role, you will serve as the first point of contact for our Client/Customers; helping to resolve technical issues, answer product-related questions, and ensure a high level of customer satisfaction.

• Preferably well versed with handling calls, emails, web tickets and chats from B2B customers.
• Must have prior experience in providing support for any software product (mobile app or web-based portal
• Good understanding of basic software concepts like front-end, back-end, API, GUI, Webhook, cloud, server.
• Basic understanding of network connectivity, Bluetooth, Wi-Fi vs Ethernet, Range limitations etc.
• Adjacent device experience can be useful- network printers, routers, cable modems
• Hardware troubleshooting skills (troubleshooting internet-connected hardware)
• Should have knowledge of device connection protocols like Bluetooth, Ethernet, Wi-Fi etc.
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Experience: 2 to 3 years

Max Package is 6.5LPA

Location - Noida(WFO)

If you have relevant experience and can join immediately, please drop your CV @

About Digbi Health

We are a team of doctors, software engineers, data scientists, genomic experts, clinicians, and proven business builders focused on empowering over 100 million individuals who struggle under the misguidance of one-size-fits-all chronic care programs, and the stigma of poor self-control while fighting obesity and weight-related inflammatory digestive disorders, skin condition, chronic pain, hypertension, elevated cholesterol & diabetes.

Making an Impact:

Digbi is a leading value-based, Precision Digital Care Platform for inflammatory insulin, musculoskeletal, gut, and skin comorbidities associated with gut and obesity. The risk of these illnesses varies significantly across ethnicity and gender because they are rooted in the interactions between a person's gut microbiome, genetics, and lifestyle risk factors. We are the first company that has successfully integrated gut microbiome, genetic, blood, and lifestyle-based risk signals, and provides personalized care for a diverse workforce and their families.

Our care programs are vetted and paid for by large insurance payers and employers. We are actively pursuing human trials with leading medical schools. Our programs demonstrably deliver superior health outcomes and financial savings to payers and employers.

Our Core Values

• Caring - We're a caring, innovative digital care company. We care for our members who have entrusted us with the care of their health; We care for each other in the Digbi family
• Accountable - We are responsible for building care systems that will bend the curve of healthcare cost in the US, while solving the root cause of illnesses vs. mask and manage symptoms. We act like an owner. So whenever you run into a problem, try to fix things first if you can't, give constructive, actionable feedback. We are a zero whining zone!
• Customers come first - Without customers, we won't exist and we should always put them first.
• Build antifragility - We want everyone to take risks. We expect people to make mistakes and will support risk-taking as long as they are bound by being ethical and are intended to be in the best interest of shareholders and customers. World-class companies take risks, grow, and get stronger when faced with uncertainty.
• Simplify Simplify Simplify. - Our science is complicated, healthcare is complicated. We make things simple for everyone, products, experiences, and processes.

Responsibilities

• Provide email support, chat support, and occasionally voice support
• Ensure SLAs are met in providing support
• Handle ticketing system
• Reconcile orders with CRM, update CRM, and run reports
• Learn and use systems and tools required to get the data, reports, and solve tickets
• Coordinate with other teams in solving client issues

Required Skills and Qualification

• Engineering or B, Sc (computers) or equivalent with 1 or 2 years experience
• Experience with CRM and ticketing systems
• Experience with Microsoft Office, Advanced Excel skills
• Excellent communication skills - both written and verbal
• Experience with US client base
• Excellent attention to detail and well-organized.
• Flexibility to increase workload in very busy times

Digbi Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.

Must Have:

• Jave, J2EE
• Full stack (React JS / Vue JS)
• Spring Boot, Microservice
• Oracle DB, Cassandra
• APM Tools like AppD, Dynatrace
• Log Management Tools like Splunk, ELK
• Unix (for scripting)
• GIT / GitHub
• Automation

Nice to Have:

• Kubernetes (k8)
• DevOps (Jenkins, CICD)

Designation - Technical support Engineer

Work from Office

Graduation is mandatory.

Excellent communication skill is mandatory

Job Responsibilities.

• Handle incoming email or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues
• Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
• Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
• Adhere to established SLAs, and productivity/performance goals
• Provide world class Customer Support by delivering service in accordance with values
• Perform database searches
• Gain an understanding of the product line and the role .
• Remain empathetic and concerned with resolving the customer's issue
• Discussing trouble-ticket activity and incidents in face-to-face meetings with team management
• Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution
• Handle a high workload and managing the customer expectations

Candidate details:

• Education: Any Graduation/Post Graduation
• Experience: 1 -2 years of working in the call center environment or providing technical support in related fields
• English level: Excellent written and verbal communication skills (90% English fluency)
• Testing: Successfully passing of the technical assessment, the logic exam, typing test, on-site interviews, and drug screening

Skills required:

• Telephone communication skills: Remain empathetic and courteous while chat or email to customers about difficult, time-sensitive issues.
• Excellent time management skills: Be able to work cases in a timely manner and adhere to break/lunch schedules
• Good written communication skills: To be able to document cases accurately
• Multitasking Ability: To work in multiple technical mediums simultaneously while remaining attentive to customer and their concern.

CometChat Overview

Our mission: Fuel customer growth through meaningful user-to-user engagement.

CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module.

Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures.

Beyond the market validation, we are fueled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase.

A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe!

CometChat's Mission

Fuel customer growth through meaningful user to user engagement.

CometChat's Products

CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are-whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.

Quickly build a reliable & full featured chat experience into any mobile or web app

Fully customizable SDKs and API designed to help companies ship faster

At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward.

CometChat's solutions are perfect for every kind of user to user chat (groups & 1:1) including:

Social community - Allowing people in online communities to interact without moving the conversation to another platform

Marketplace - Enabling communications between buyers and sellers

Events - Bringing thousands of users together to interact without diminishing the quality of the experience

Telemedicine - Making connections between patients and providers more accessible

Dating - Keeping people engaged while they connect with one another

And more!

CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team!

Work Location

We operate on a Hybrid model - in office 3 days a week

Position Overview & Priorities

We are looking for an IOS developer with 0-1 year of experience. You will coordinate with the rest of the team working on different layers of the product. Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality products is important. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required:

Primary responsibility would be:

• Responsible for answering and solving customer queries via live chat, email, and calls
• Develop a deep understanding of the Product & Technology
• Learn the codebase - how classes/components/functions/events work together and affect each other
• Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
• Know the documentation inside and out to find the correct documents for customer issues
• Troubleshoot customer codebase errors to determine if the root cause is on the customer end or CometChat end
• Identify product bugs by attempting to replicate customer issues in CometChat sample apps
• Reply to support requests via chat and email - including technical and nontechnical support queries
• Join and lead customer calls where customers explain and show code-based errors and issues
• Improving coding skills to a point where you can work on CometChat codebase
• Write and maintain code
• Work on minor bug fixes
• Writing clean and efficient codes for iOS.
• Developing new features and user interfaces as per product specification.
• Staying up to date with new mobile technologies trends, applications, and protocols.
• Collaborating with a team to define, design, and ship new features

Work Location

We operate on a Hybrid model - in office 3 days a week

Prioritised Experiences and Capabilities

• Having 0-1 years of experience in internship/training of iOS development
• Basic knowledge of Swift
• Knowledge in iOS frameworks such as Core Data, Core Animation, etc.
• Familiarity with RESTful APIs to connect iOS applications to back-end services will be an added advantage
• Better to have understanding of Apple's design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred

Here are the values that act as a guardrail of our execution culture:

Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.

Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don't be afraid to fail. Focus on the outcome and everything else will fall into place.

Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don't understand something, ask questions and learn.

Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.

Interview Process

Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat's founders and key stakeholders, we'll want to learn more about your strategic and functional expertise, and your passion. We hope that you'll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.

Senior Engineer - Global Technical Assistance Center

Company: Alepo Technologies Inc.

Department: GTAC (Global Technical Assistance Centre)

Location: Navi Mumbai, India

Employment Type: Full-time

Experience Level: Senior Individual Contributor

Years of Experience: 3-6 years

Company Overview

Alepo makes next-generation Gen AI transformation opportunities for telcos a reality, delivering advanced software solutions and services that enable communications service providers to accelerate revenue growth, market share, and business success on fixed and mobile networks. Alepo helps accelerate digital enablement for networks of all sizes, including leading service providers globally. Known as the go-to partner for all things data, Alepo's innovations are highly scalable and cloud-agnostic, enabling digital-first customer experiences. Alepo is based in Austin, Texas, with a presence in all regions of the world.

Alepo was founded by internet pioneers and has grown from powering some of the first ISPs, to some of the first LTE implementations, and now leading the drive to 5G.

We maintain a unique project success record by combining our delivery and software development teams, who work together to meet your needs.

We extensively utilize modern frameworks, microservices, open standards, and virtualization technologies. Coupled with a customer-first approach, we can facilitate complex projects, provide functionality that exceeds market standards, and remain competitively priced.

Alepo is a proud member of TM Forum, collaborating with global telecom leaders to drive innovation, enable seamless interoperability, and accelerate digital transformation.

Position Summary

We are seeking a Senior Support Engineer to join our Global Technical Assistance Center team. The successful candidate will provide advanced technical support for telecommunications products, independently handle complex troubleshooting scenarios, and drive resolutions while maintaining exceptional service levels. This role requires deep technical expertise in telecommunications systems, scripting, and analytical problem-solving.

Key Responsibilities

Required Qualifications

Education

• Bachelor's degree in computer science, Computer Engineering, Electronics, or Telecommunications from accredited institutions

Experience Requirements

• 3-6 years' experience in technical support or application support roles
• 2+ years of telecommunications industry experience
• Proven experience handling alerts, server health monitoring, and troubleshooting
• Demonstrated ability to handle L1 third-party integration issues independently

Technical Skills - Must Have

Primary Skill-

OS- Linux

DB- SQL

Telecom Protocol (Radius/Diameter)

OSS/BSS

Shell Scripting

AI Prompt Engineering

Programming and Scripting:

• Advanced scripting
• AI Prompt Engineering
• Perl scripting proficiency
• Lua scripting experience
• Bash scripting expertise
• Shell script development and automation
• SQL script writing and optimization

Database Technologies:

• MySQL database administration and troubleshooting
• Oracle database management and optimization
• Relational database concepts and performance tuning
• Database monitoring and maintenance

Operating Systems:

• Linux system administration
• Linux command line proficiency
• System monitoring and troubleshooting
• Performance optimization and tuning

Telecommunications Technologies:

• OSS/BSS systems expertise
• Advanced networking concepts
• Telecommunications protocols and standards
• 4G LTE, 2G/3G, WiMAX, WiFi technologies
• Radius and Diameter protocol knowledge
• AAA authentication systems
• CDR processing and analysis

Monitoring and Management Tools:

• ICINGA monitoring system expertise
• ZABBIX monitoring and reporting
• PRTG traffic analysis
• collected system statistics monitoring
• JIRA issue tracking and project management
• Trouble ticketing system administration

Standards and Processes:

• ISO 20000 standard implementation
• SLA management and compliance
• Incident management processes
• Change management procedures
• Service restoration protocols

Advanced Technical Competencies

• Subject Matter Expert (SME) level knowledge in minimum 2 Alepo product modules
• Business configuration and system customization
• Log analysis and performance troubleshooting
• Vendor management and third-party integration
• Production deployment and patch management

Essential Soft Skills

• Excellent verbal and written communication skills (80% minimum on internal assessment)
• Advanced analytical and problem-solving abilities
• Strong customer service orientation
• Leadership and mentoring capabilities
• Ability to work in 24x7 shift environment
• Cross-functional collaboration and teamwork
• Adaptability and resourcefulness in dynamic environments

Advanced Technical Support (70%)

• Provide senior-level technical support via phone, email, chat, and support portal
• Independently troubleshoot and resolve complex technical issues for telecommunications products, using AI tools.
• Perform advanced root cause analysis and incident management, using AI tools.
• Configure Alepo products in production, staging, and lab environments.
• Handle critical alerts and escalated tickets with minimal supervision.
• Install and deploy patches in coordination with R&D team following PAR guidelines.
• Achieve 90% closure rate for assigned tickets, alerts, and patch deployments within SLA
• Maintain maximum 3 wrong escalations to R&D Support annually

Customer Relationship Management (20%)

• Create accurate incident reports and root cause analysis documents within SLA
• Manage third-party integration L1 issues independently
• Communicate and resolve vendor issues within SOW and OLA requirements
• Participating in customer service review meetings and drumbeat calls
• Generate comprehensive technical reports and documentation

Technical Leadership and Automation (10%)

• Write automation scripts using prompt engineering, Shell, SQL, Java, Perl, Lua, and Bash
• Serve as Subject Matter Expert (SME) for minimum 2 Alepo product modules
• Perform a minimum of 2 AI based tasks which will help the GTAC team to evolve with customer success.
• Contribute a minimum of 24 knowledge base articles annually.
• Provide technical training and mentoring to junior team members.
• Install, configure, and customize open-source tools

Senior or Lead Technical Support Engineer

Location: India (Night Shifts - US Time Zone)

Experience: 4-12 years

Shift: Full-time Night Shift Weekend Availability Required

Industry: SaaS / Telematics / AI-based Products

Function: Technical Support / Customer Support

About the Role

We are seeking a highly capable and customer-focused Senior or Lead Technical Support Engineer to join our global support team. This role is critical in delivering timely, high-quality support to our US-based customers and ensuring a seamless experience across our AI-driven and Telematics platforms. You will work closely with Engineering, Product, Sales, and Customer Success teams to resolve complex issues, drive customer satisfaction, and contribute to continuous improvement.

Key Responsibilities

• Serve as a technical expert and primary point of contact for escalated customer issues.
• Troubleshoot and resolve complex technical problems via phone, chat, and remote tools.
• Perform root cause analysis and collaborate with Engineering to drive long-term solutions.
• Conduct pre- and post-deployment sanity checks to ensure product stability.
• Work closely with cross-functional teams to ensure timely resolution and meet SLAs.
• Maintain detailed case documentation and ensure proactive follow-ups.
• Participate in 24x7 support rotations, including weekends and on-call duties.
• Deliver product walkthroughs, training sessions, and feature presentations to customers.
• Analyze trends in support cases to identify recurring issues and recommend improvements.
• Contribute to knowledge base articles and internal documentation.
• Ensure high levels of customer satisfaction (CSAT) through timely, empathetic, and effective support.

Must-Have Qualifications

• 4-12 years of experience in technical support, preferably in SaaS or cloud-based environments.
• Strong communication skills with excellent spoken and written English.
• Proven experience supporting US-based customers and working night shifts.
• Hands-on experience with REST APIs, basic SQL, and issue replication.
• Familiarity with support tools like JIRA, Salesforce, or ServiceNow.
• High customer orientation with a strong sense of ownership and accountability.
• Ability to work under pressure, meet tight timelines, and consistently deliver against SLAs.
• Strong interpersonal and stakeholder management skills.

Nice-to-Have Skills

• Experience with Telematics platforms or AI-based products.
• Understanding of AI/ML concepts and their practical applications.
• Exposure to cloud technologies (Docker, Kubernetes, Microservices).
• Scripting knowledge (Python, Shell, or Java).
• Familiarity with monitoring tools and incident management processes.

What We're Looking For

We're looking for someone who can quickly become a functional and technical expert in our product. The ideal candidate is a well-rounded professional with strong technical acumen, excellent communication, and a proactive mindset. If you thrive in a fast-paced, customer-centric environment and are passionate about delivering exceptional support - we'd love to hear from you.

Additionally, the candidate should collaborate well across teams and within teams, fostering high team spirit.

About the Role:

We are seeking an experienced L2 Technical Support Specialist to join healthcare IT support team. In this role, you will provide advanced (L2) technical and functional support for critical clinical applications, primarily used in diagnostic imaging, radiology workflows, oncology, and electronic patient management.

You will act as a key point of contact for resolving application-related issues, collaborating with internal teams and vendors to ensure system availability and user satisfaction.

Key Responsibilities:

• Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
• Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
• Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
• Coordinate with vendors and technical teams for complex problem resolution.
• Document solutions, contribute to knowledge base articles, and provide training where needed.
• Support system updates, patches, and validation activities under IT governance.
• Ensure compliance with healthcare regulations and data privacy standards.

Desired Knowledge (Hands-on experience with min 3 of the following):

• Insignia / Intellirad PACS (Picture Archiving and Communication System)
• IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
• Magentus RIS (Radiology Information System)
• Medilogik EMS (Clinical & Cardiology Reporting Solutions)
• CIMAR (Cloud-based Medical Image Exchange Platform)
• iQemo (Oncology Treatment Workflow Solution)
• IEP (Image Exchange Portal)
• eRS (Electronic Referral System)

Ideal Candidate Profile:

• 3 plus years of experience in Level 2 application support within a healthcare / clinical systems environment.
• Strong analytical and troubleshooting skills for healthcare IT systems.
• Good understanding of clinical workflows in radiology, oncology, and patient referrals.
• Familiarity with PACS, RIS, and EHR integrations.
• Experience with ITSM tools (e.g., ServiceNow, Jira) for incident & request management.
• Knowledge of healthcare compliance standards (e.g., GxP, Data Privacy) is desirable.
• Excellent communication skills with a customer-centric approach.
• Ability to work collaboratively in a multi-stakeholder environment.

• Preferred Qualifications:Bachelor's degree in Life Sciences, Computer Science, Health Informatics, or related field.
• ITIL Foundation certification (optional but good to have).
• Basic understanding of DICOM, HL7 (advantageous but not mandatory).

Job Summary: We're seeking a skilled IT Technical Support Engineer with 2-3 years of experience in desktop and network support. The role involves troubleshooting hardware/software issues, maintaining system performance, and supporting end-users onsite in Dehradun.

Key Responsibilities: -

• Provide technical support for desktops, laptops, printers, and peripheral devices.
• Install, configure, and troubleshoot Windows OS and standard applications.
• Manage Active Directory accounts and Office 365 setup.
• Resolve network issues (LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP).
• Respond to IT tickets and maintain documentation.
• Ensure antivirus and security updates are in place.
• Support video conferencing and remote access tools.

Requirements: -

• 2-3 years of IT support experience, including network troubleshooting.
• Strong knowledge of Windows 10/11, Active Directory, and Office 365.
• Good communication and problem-solving skills.
• Relevant certifications (CompTIA A+, MCSA) are a plus.

JoVE ( ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented individuals to join our company.

We are seeking an experienced Technical Support Engineer to join our team, working closely with the global Support and Engineering teams. Your primary focus will be resolving critical issues and providing the Support team with tools and solutions to ensure JoVE customers receive the highest level of service possible. If you're passionate about pioneering solutions and want to shape our company's future through creative exploration of new possibilities, we want you on board.

Responsibilities

• Work directly with the Support and Engineering team to Triage and handle critical support issues or bugs.
• Tackle software debugging and identify code defects for remediation.
• Provide support to answer inquiries on products.
• Accept and handle technical requests.
• Collaborate with L2 teams to solve customer inquiries.
• Create, curate and maintain knowledge articles.
• Follow communication procedures, guidelines and policies.
• Provide accurate, valid and complete information by using the right methods/tools.
• Build sustainable relationships and trust with customers and other internal teams through open communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Performs other specific duties or assignments as directed by Team Manager.

Requirements:

• 3+ years of demonstrable experience in technical customer support.
• 2+ years of experience with web application frameworks such as PHP, Typescript, JavaScript, React, NodeJs, Symfony, Laravel, Wordpress, React, or similar. GraphQL experience is a plus.
• Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.
• Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
• Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.
• Ability to work with minimal supervision and research using traditional and online resources.
• Good understanding of KPIs and Metrics.
• Embraces the concepts of Agile Scrum software development and its related collaboration and issue-tracking tools (e.g., JIRA, Rally)
• Embraces the concepts of ITIL and COBIT framework and its related collaboration and issue-tracking tools (e.g., Zendesk, Service Desk)
• Availability to work Eastern time zone - NY Time (8 AM to 5 PM)

Why Join JoVE?

• A competitive compensation package including unlimited commissions on your sales
• You will make a direct impact in accelerating science research and education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us

TELUS Digital is Hiring Freshers and Experienced candidates for Technical Support Executive (Voice/Non Voice)

Walk In Details

Walk in Date -21st June 2025, Saturday

Walk-in Time - 11.00 AM- 4 PM IST

Venue: TELUS DIGITAL, Tower-6 UG Floor, Candor TechSpace, Sector 135, Noida, Uttar Pradesh, 20130

Work Location: Sector 135, Noida

Role & Responsibilities

• Works with customers on call or Chat (Back office) to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Schedules a technician dispatch for on-site service calls when necessary.
• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile

• Need minimum 1 yr of experience in internet troubleshooting in BPO Industry.
• Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting
• Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues
• Educational Qualification :Any Graduate, Post Graduate can apply
• Freshers with Graduation can apply for voice role
• Freshers graduating in 2025 are eligible to apply
• Excellent communication in English.
• Comfortable working with 24 7 Environment
• Job Location - Sector 135 Noida (Work from Office)

Perks and Benefits

• Salary: 3.2 LPA - 3.75 LPA
• Both side cab facilities (Upto 35 kms from office location)
• Medical Insurance
• Life Insurance

Interview Process

• HR Round
• Online Assessment
• Operations Round

Hello Folks,

We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role.

Job Role and responsibilities

• Min 1 yr Experience in Tech support & Strong in networking concepts.
• Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred
• IP Address, Types of IP, Private and Public Address, DNS, DHCP process, OSI Layers and troubleshooting skills
• Ensure resolution provided in the first interaction with the customer.
• Candidate should be flexible with 24/7.
• Candidate should be excellent in English communication.
• Any experience who are willing to work with technical process can also apply.
• Experience with technical voice will be preferable.
• International voice experience will be more preferable.

Required Candidate profile CTC Role / Designation - Technical support

• Candidate would be responsible for handling customer calls.
• Will coordinate international clients for troubleshooting technical issues.
• Ensure resolution provided in the first interaction with the customer.
• Qualification must be +UG/PG with experience can be required.
• Immediate Joiner's are preferred.

Perks and Benefits

Salary - 3lpa to 5lpa (based on experience)

Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)

Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office)

Work Location -ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005

Language: Excellent in English is mandatory

Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund

Schedule: Night shift (rotational)

Interested candidates can drop your resume to this number or email your resume.

Keerthana HR (strictly call at 11:00 AM to 6:00 PM) (Monday to Friday)

At Nielsen, we are passionate about our work to power a better media future for all people by

providing powerful insights that drive client decisions and deliver extraordinary results. Our

talented, global workforce is dedicated to capturing audience engagement with content -

wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we

stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic

team committed to excellence, perseverance, and the ambition to make an impact together. We

champion you, because when you succeed, we do too. We enable your best to power our future.

About the Role:

• The team this role supports is responsible for the critical function of managing lineups and metadata across various media channels such as cable, broadcast and video on demand etc. that encompasses a wide scope dealing with data from both local and national providers.

• This role requires flexibility to provide technical support across different time zones, including both IST and US business hours on a rotational basis. The Support Engineer will serve as the primary point of contact for customer and stakeholder inquiries, responsible for troubleshooting issues, following Standard Operating Procedures (SOPs) and escalating to the development team when necessary.

• This role requires close collaboration with cross-functional teams to ensure timely and

effective issue resolution, driving operational stability and enhancing customer

satisfaction.

• In this role, you will debug and attempt to resolve issues independently using SOPs. If

unable to resolve an issue, you will escalate it to the next level of support, involving the

development team as needed. Your goal will be to ensure efficient handling of support

requests and to continuously improve SOPs for recurring issues.

Responsibilities:

• Serve as the first point of contact for customer or stakeholder issues, providing prompt

support during the US/IST time zone on a rotational basis. Execute SOPs to troubleshoot and resolve recurring issues and ensuring adherence to documented procedures.

• Provide technical support and troubleshooting for cloud-based infrastructure and services,

including compute, storage, networking and security components.

• Collaborate with application, security and other internal teams to resolve complex issues

related to cloud-based services and infrastructure.

• Escalate unresolved issues to the development team and provide clear documentation of

troubleshooting steps taken. Document and maintain up-to-date SOPs, troubleshooting

guides, and technical support documentation. Collaborate with cross-functional teams to

ensure issues are tracked, escalated, and resolved efficiently.

• Proactively identify and suggest process improvements to enhance support quality and

response times.

Key Skills:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related

field.

• Experience Range- 4 to 6 years.

Must have skills:

Proficiency in Java programming language.

Excellent SQL skills for querying and analyzing data from various database systems.

Good understanding of database concepts and technologies.

Good problem-solving skills and ability to work independently.

Good proficiency in AWS cloud platform and its core services.

Good written and verbal communication skills with a strong emphasis on technical documentation.

Ability to follow and create detailed SOPs for various support tasks.

Good to have skills:

Knowledge of Scala/Python for scripting and automation.

Familiarity with big data technologies such as Spark and Hive.

At Nielsen, we are passionate about our work to power a better media future for all people by

providing powerful insights that drive client decisions and deliver extraordinary results. Our

talented, global workforce is dedicated to capturing audience engagement with content -

wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we

stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic

team committed to excellence, perseverance, and the ambition to make an impact together. We

champion you, because when you succeed, we do too. We enable your best to power our future.

About the Role:

• The team this role supports is responsible for the critical function of managing lineups and metadata across various media channels such as cable, broadcast and video on demand etc. that encompasses a wide scope dealing with data from both local and national providers.

• This role requires flexibility to provide technical support across different time zones, including both IST and US business hours on a rotational basis. The Support Engineer will serve as the primary point of contact for customer and stakeholder inquiries, responsible for troubleshooting issues, following Standard Operating Procedures (SOPs) and escalating to the development team when necessary.

• This role requires close collaboration with cross-functional teams to ensure timely and

effective issue resolution, driving operational stability and enhancing customer

satisfaction.

• In this role, you will debug and attempt to resolve issues independently using SOPs. If

unable to resolve an issue, you will escalate it to the next level of support, involving the

development team as needed. Your goal will be to ensure efficient handling of support

requests and to continuously improve SOPs for recurring issues.

Responsibilities:

• Serve as the first point of contact for customer or stakeholder issues, providing prompt

support during the US/IST time zone on a rotational basis. Execute SOPs to troubleshoot and resolve recurring issues and ensuring adherence to documented procedures.

• Provide technical support and troubleshooting for cloud-based infrastructure and services,

including compute, storage, networking and security components.

• Collaborate with application, security and other internal teams to resolve complex issues

related to cloud-based services and infrastructure.

• Escalate unresolved issues to the development team and provide clear documentation of

troubleshooting steps taken. Document and maintain up-to-date SOPs, troubleshooting

guides, and technical support documentation. Collaborate with cross-functional teams to

ensure issues are tracked, escalated, and resolved efficiently.

• Proactively identify and suggest process improvements to enhance support quality and

response times.

Key Skills:

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related

field.

• Experience Range- 4 to 6 years.

Must have skills:

Proficiency in Java programming language.

Excellent SQL skills for querying and analyzing data from various database systems.

Good understanding of database concepts and technologies.

Good problem-solving skills and ability to work independently.

Good proficiency in AWS cloud platform and its core services.

Good written and verbal communication skills with a strong emphasis on technical documentation.

Ability to follow and create detailed SOPs for various support tasks.

Good to have skills:

Knowledge of Scala/Python for scripting and automation.

Familiarity with big data technologies such as Spark and Hive.

• Provide reactive/proactive technical support to top-tier customers
• Provide configuration review, troubleshooting and best practices to named customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Gather and retain customer-specific documentation in a secure location for ease of troubleshooting
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel will be required to customer sites in conjunction with working with Technical Account Managers for named accounts

• 5+ years of experience in client-facing, technical support type roles
• Excellent written and verbal communication skills
• Experience in TCP/IP, Routing & Switching (OSPF / BGP / VLAN / STP)
• Experience with Palo Alto Networks products and technology
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols
• Experience with Authentication Protocols (Radius / TACACS) is preferred
• Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms
• Ability to summarise a situation clearly for executives internally and externally, and in delivering presentations to senior stakeholders
• Flexibility to work shift hours as required, including afternoons, evenings, and weekends

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Responsibilities:

a) Provide L1 & L2 technical support for QUMAS users, resolving system issues, access problems, and workflow errors.

b) Troubleshoot performance issues, integration errors, and system security vulnerabilities related to QUMAS.

c) Work with IT teams to resolve server, database, and network-related issues affecting QUMAS functionality.

d) Monitor QUMAS performance, uptime, and security to ensure system reliability.

e) Perform software updates, patches, and system configurations as needed.

f) Manage user accounts, roles, and access permissions following security and compliance guidelines.

g) Monitor electronic signatures, audit trails, and data integrity within the QMS platform.

h) Address user inquiries, service requests, and tickets through IT helpdesk systems

i) Collaborate with vendors and developers to resolve system bugs and enhance functionalities.

Experience:

a) Proven experience working with QUMAS or other quality management systems (e.g., MasterControl, Veeva Vault QMS), QUMAS DocCompliance, ProcessCompliance, and Training modules.

b) Previous experience in a GxP-compliant environment is highly preferred.

c) Experience with document processes, workflows, and standard operating procedures (SOPs) within the QMS platform.

d) Experience with generating and analysing reports related to quality management performance, system usage, and compliance status.

Skills:

a) Strong understanding of document control, regulatory compliance, CAPA, risk management, and workflow automation.

b) Experience with SQL databases, Windows/Linux servers, and enterprise system integrations.

c) Basic scripting knowledge (PowerShell, Python) is a plus.

b) Familiarity with document management systems (DMS) and quality management software.

c) Excellent problem-solving skills and ability to troubleshoot technical issues.

d) Strong communication and training skills.

e) Ability to work both independently and collaboratively with cross-functional teams.

• Assume technical escalation responsibility for the following threat-related issues:
• Respond to WildFire verdict and PanAV issues.
• Internet Security Research Team issues (PAN-DB, IP Block List, Suspicious DNS).
• Platform-related bugs.
• Escalations driven by case age.
• Sales escalations (HOT/At-Risk/Political in nature).
• Breach or incident response-related escalations.
• Conduct multi-vendor troubleshooting.
• Assist in developing and documenting threat-specific escalation processes.
• Perform due diligence concerning malware or exploit analysis.
• Develop and deliver threat-specific training materials to the TAC organization.
• Participate in the Follow-the-Sun on-call rotation during weekends and public holidays if required.
• Monitor the Threat Queue and provide general threat consultation to team members.
• Offer support with Threat Lab development, replication assistance, and technical case audits.
• Identify educational opportunities and provide active call assistance.

• Minimum of 5 years' experience in Firewall, Threat Prevention, or Networking roles.
• Strong ability to independently debug complex threat prevention issues.
• Expertise with networking concepts and multi-vendor devices, including routers, switches, and firewalls.
• In-depth understanding of security protocols (e.g., IPSEC, SSL-VPN, NAT, GRE).
• Experience with incident response models and threat prevention best practices is a plus.
• Exceptional communication skills for engaging with both technical and non-technical stakeholders.
• Relevant industry certifications are a strong advantage.
• Proven ability to work independently and collaboratively as part of a team.

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

• Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
• Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
• Ability to work independently, as well as contribute as a team player.
• Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
• Experience with Security Protocols (IPSEC / SSL-VPN / NAT / GRE)
• Good understanding of Unix/Linux and Windows operating systems.
• Understanding the working of any one of the Next generation Firewall devices ( Palo Alto Networks Cisco, Checkpoint, Juniper(Netscreen), Fortinet, Crowdstrike, Zscaler etc)

• Good to have knowledge of one or more virtualization hypervisors: VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V.
• Good to have experience in deploying firewalls in one or more public cloud infrastructures: AWS, Azure, GCP, OCI, and Alibaba.
• Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
• Working knowledge of Next-Generation Firewall (NGFW) delivered as a cloud-native service is a plus.
• Knowledge of traffic generation tools and scripting languages is a plus
• Previous experience supporting Palo Alto Networks Products is a plus

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

About Koh Young SE Asia Pte. Ltd.:

Koh Young SE Asia Pte. Ltd. is a regional office of Koh Young Technology Inc. in South Korea, a leading 3D measurement-based inspection equipment and solutions provider. We perform an essential role for quality control and process optimization in the production fields of diversified industries including smart devices, automotive electronics, telecommunications, military, health care industry, and semiconductors. ()

Responsibilities:

• Carry out machine installation and commissioning.
• Carry out routine machine maintenance services to contract customers.
• Provide machine troubleshooting supports and machine applications advice supports to customers & agents.
• Conduct training to customers & agents.

Requirements:

• Candidate must hold at least an Advanced Diploma, Higher Diploma, or Graduate Diploma in Engineering (Electronics & Communication), Engineering (Mechatronics/Electromechanical), or a related field.
• Experience with programming and operating Automated Optical Inspection (AOI) machines and Solder Paste Inspection machines is a plus.
• Fresh graduates and junior engineers with relevant engineering and software programming skills are encouraged to apply.
• Willingness to work on customer sites and be available for unscheduled tasks as needed.
• Must have an excellent command of English (both written and spoken).
• Strong communication skills, a customer-focused mindset, and leadership potential are essential.
• Detail-oriented, self-motivated, and able to manage and execute projects efficiently.
• Full-time position(s) available.
• Possession of a motorbike or car and a valid driving license is preferred.
• Preference for candidates from South India (Chennai, Bangalore, or Pune) to provide support to customers in this region.
• Experienced engineers may have opportunities for overseas customer support.
• Comprehensive training and support will be provided for new hires to ensure successful onboarding.

For interested candidates, please submit your latest CV in English with the following information:

1. Current Salary

2. Expected Salary

3. Notice Period

Experience Range - 10 yrs

Location: Pune/Remote

Qualification: BE/BTech/MCA/MTech (Preferably CS/IT)

Technical Skills Required

Mandatory:

• Good knowledge in Networking and troubleshooting tools- DNS, DHCP, TLS, SSL, security Protocols, Routing, Packet data analysing, Prior experience in working with Wireshark, Nmap, http analyser, Debug view etc.
• Knowledge in VAPT analysis & Security
• knowledge about security software such as DLP, firewalls (End point security are add on)

Product and Application Support

• Good experience in product and application support with sound knowledge of networking and IT Infrastructure
• Must have worked on supporting any enterprise security applications like zero trust, Identity Management solution, Multifactor Authentication Solution
• Any support experience in Virtualization products coming from Citrix, Microsoft, Dell, etc.
• Should have worked with any reverse proxy solutions
• Should understand how key web servers can be troubleshooted like Apache, NGINX, TOMCAT, IIS, etc.
• OWASP Application Security Guidelines
• How typically big enterprise support product installation and upgrades are managed and how the patch management is done
• Knowledge of Power-shell scripting, Linux shell scripting, and Python

Infra Support

• Excellent knowledge in Windows Server operating systems & Roles - Active directory, Group policies, Remote Desktop services, IIS, FSMO roles.
• Process data analyzing, Windows sys- internals tools knowledge will be add on. Batch and PowerShell scripting will be desirable
• Work experience in Client-side operating systems - Windows 7,8,10 are must
• Very good Working knowledge in Linux & Mac operating systems

Support Management and Tools knowledge

• Good knowledge of L1 and L2 Ticket tracking tools
• Good Knowledge of Service level management tools
• Should be able to manage escalations and the agreed and provided SLA for various clients
• Should be able to provide reports for any escalations, Root cause Analysis (RCA) , Productivity reports
• Must make sure escalations are managed at root level and there is zero repeat escalations
• Excellent knowledge on Server Operating systems (Win 2016/19/22, Linux flavors)
• Proficient in Networking - DNS, DHCP, basic routing concepts, network monitoring commands & tools,
• Good knowledge in IT Infrastructure & Security concepts -Storage, File servers, SSL certificates, VPNs gateways, VAPT analysis, UTMS etc.
• Good knowledge in Azure Cloud, conceptual understanding in Desktop as service, working experience in Azure Virtual Desktop / equivalent products

Role and Responsibilities:

• To provide solutions, not workarounds
• Good listener to customer, provide on time deliveries; Involve appropriate authorities when escalations are required
• Make sure Support deliveries are under SLAs
• Provide Solution documents, KB articles & RCAs and make sure team members are following the process
• Proactively involve in escalations and make sure customer commitments are met
• Coordinate with Product Management team for bug fixes, new feature escalations & development related items and make sure on time resolution
• Good with Statistical data, analyze priorities and involve in the product improvement discussions
• work as a leader of special or Ongoing requirements
• Use appropriate judgement during critical environments.
• Reproduce customer issues and if required, analyze the root cause; Check and verify any viable solutions available other than development - such as creating scripts, simple solutions etc.

Good to have:

• Knowledge of Windows kernel Drivers
• Kubernetes and Container technologies
• Prior experience in support ticketing tools and process
• Experience in documentations
• Certifications - ITIL3 or ITIL4

Soft Skills Required

• Strong communication skills (written and Verbal)
• Clarity of thought
• User centric approach
• Sincere
• Proactive
• Self-motivated
• Logical bent of mind (Analytical)
• Team Manager
• Flexible/adaptable
• Strong verbal communication skills

Accops empowers modern enterprises with agility, flexibility, and affordability by providing secure and instant remote access to business applications from any device and network. Founded in October 2012, Accops is headquartered in Pune, India, and is known for its nimble and customizable approach, offering faster response times to dynamic environments.

We are a rapidly growing IT product company with a flat organizational structure and flexible work environment. We enable enterprises to adopt 'work from anywhere' and by joining us, you get to work on hypergrowth technologies, like virtualization, cloud computing and network security.

, .

We are looking for skilled ETL pipeline support engineer to join DevOps team. In this role, you will be ensuring the smooth operation of PROD ETL pipelines. Also responsible for monitoring, troubleshooting existing pipelines.

This role requires a strong understanding of SQL, Spark, and experience with AWS Glue and Redshift.

Required Skills and Experience:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in supporting and maintaining ETL pipelines.
• Strong proficiency in SQL and experience with relational databases (e.g., Redshift).
• Solid understanding of distributed computing concepts and experience with Apache Spark.
• Hands-on experience with AWS Glue and other AWS data services (e.g., S3, Lambda).
• Experience with data warehousing concepts and best practices.
• Excellent problem-solving, analytical skills and strong communication and collaboration skills.
• Ability to work independently and as part of a team.

Preferred Skills and Experience:

• Experience with other ETL tools and technologies
• Experience with scripting languages (e.g., Python).
• Familiarity with Agile development methodologies.
• Experience with data visualization tools (e.g., Tableau, Power BI).

Roles & Responsibilities

• Monitor and maintain existing ETL pipelines, ensuring data quality and availability.
• identify and resolve pipeline issues and data errors.
• Troubleshoot data integration processes.
• If needed, collaborate with data engineers and other stakeholders to resolve complex issues
• Develop and maintain necessary documentation for ETL processes and pipelines.
• Participate in on-call rotation for production support.

Responsibilities:

a) Provide L1 & L2 technical support for EDMS, addressing system errors, workflow issues, and user access problems.

b) Troubleshoot performance issues, integrations, and security concerns related to the EDMS.

c) Work closely with IT and infrastructure teams to resolve database, server, and network-related problems affecting the system.

d) Monitor EDMS system health, performance, and security to ensure continuous availability.

e) Perform regular backups, software updates, and patches to maintain security and efficiency.

f) Manage user accounts, permissions, and access controls to enforce data security policies.

g) Assist end-users with document storage, retrieval, versioning, and workflow management.

h) Conduct training sessions and create user guides to improve adoption of the EDMS.

i) Address user queries, service requests, and technical issues through the IT support ticketing system.

Skills:

Biovia EDMS platforms

a) Hands-on experience with EDMS platforms (e.g., OpenText, M-Files, Documentum, SharePoint, Alfresco, FileNet).

b) Strong understanding of document workflows, metadata management, and version control.

c) Experience with SQL databases, Windows/Linux servers, and networking fundamentals.

d) Basic scripting knowledge (PowerShell, Python, or Shell scripting) is a plus.

e) Excellent problem-solving and troubleshooting abilities.

f) Strong communication and interpersonal skills to support non-technical users.

g) Ability to work independently and as part of a cross-functional team.

Job Title: Technical Support Specialist

Experience Level: 5+ Years

Location: Remote

Department: Infrastructure & Technical Services

Job Summary:

We are seeking a skilled and proactive specialist in who can provide Network Support, Windows Desktop Support, Microsoft 365 Infrastructure Support, and Server Administration Support to join our Infrastructure & Technical Services team. The ideal candidate will have over five years of hands-on experience in said mentioned support areas. This role is critical in maintaining the stability, security, and performance of our customers infrastructure. The candidate must also be bilingual in Spanish and English, with the ability to translate technical terms between the two languages.

Key Responsibilities:

• Monitor, troubleshoot, and support enterprise network infrastructure including LAN/WAN, firewalls, and switches.
• Support and maintain Palo Alto firewalls, including security policies, NAT, and VPNs.
• Administer and support Cisco switches, VLANs, and spanning tree protocols.
• Collaborate with cross-functional teams to support infrastructure projects and deployments.
• Maintain network documentation, diagrams, and standard operating procedures.
• Provide support for Windows desktop environments, including installation, configuration, and maintenance.
• Troubleshoot and resolve hardware, software, and network issues for end users.
• Manage and support mobile devices (iOS and Android) using Mobile Device Management (MDM) solutions.
• Administer and maintain IT service management tools such as ManageEngine.
• Support and configure Windows, Apple iOS and Android devices in a corporate environment.
• Provide support for Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Intune.
• Manage user identity and access through Azure Active Directory, including conditional access policies and MFA.
• Monitor M365 service health, investigate incidents, and resolve issues using Microsoft 365 Admin Center and PowerShell.
• Support hybrid environments integrating on-premises Active Directory with Azure AD.
• Collaborate with security teams to enforce compliance, data loss prevention (DLP), and threat protection policies.
• Assist in tenant-level configuration, license management, and service adoption strategies.
• Administer, monitor, and troubleshoot Windows Server () and Linux environments.
• Knowledge virtualization infrastructure using VMware vSphere/ESXi.
• Knowledge in Deploy, configure, and maintain cloud services in Microsoft Azure.
• Understanding security tools such as Tenable Nessus, Cortex XDR, and ManageEngine solutions.
• Knowledge in Automate system administration tasks using Ansible and scripting (PowerShell, Bash).
• Working with teams on regular system updates, patch management, and vulnerability remediation.
• Ensure compliance with company security policies and industry best practices.
• Participate in on-call rotation and provide after-hours support as needed.
• A MUST / Translate technical documents and communications from Spanish to English and vice versa.
• A MUST / Communicate effectively with Spanish-speaking and English-speaking stakeholders.

Required Qualifications:

• Minimum 5 years of experience in network support or administration.
• Knowledge with Palo Alto firewalls and Cisco switches
• Proficiency in Cisco switching technologies and basic routing protocols.
• Good understanding of TCP/IP, DNS, DHCP, VPN, and network segmentation along with identity federation (e.g., ADFS, SSO).
• Experience with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds).
• Proficiency in Windows OS (Windows 10/11) and Microsoft Office Suite.
• Experience with ManageEngine or similar ITSM tools.
• Experience with MDM platforms (e.g., Intune, ManageEngine MDM, MobileIron, AirWatch).
• Knowledge of iPhone and Android device configuration and support.
• Familiarity with Apple iOS and macOS environments.
• Proficiency in PowerShell scripting for automation and administration tasks.
• Experience with Microsoft Endpoint Manager (Intune), Exchange Online Protection (EOP), and Defender for Office 365.
• Excellent problem-solving and communication skills.
• A MUST / Fluent in both Spanish and English, with the ability to translate technical terms between the two languages.

Preferred Qualifications:

- Experience with cloud networking (AWS, Azure) is a plus.

- Familiarity with ITIL practices and ticketing systems.

Greetings from Mphasis

We have scheduled walk in drives on 13th June (Friday) and 14th June (Saturday) for Technical Support Engineer - SD for Bangalore Location.

Interview Location - Mphasis, Tower-F, 4th Floor SEZ, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-

Interview Timings - 10:00am - 1:00pm

Please carry your hard copy resume.

Role: L2 Technical Support Engineer

Who are we looking for?

Level 2 Technical Support Engineer

Years of experience needed - Min. 6 months experience needed in ITI-SD.

Technical Skills:

Hands-on experience with Windows /Mac OS environments

Excellent problem-solving and communication skills

Hands-on experience with Windows /Mac OS environments

Good understanding of computer systems, mobile devices, and other tech products

Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)

Knowledge on Citrix Virtual Apps, AWS technology and Desktop.

Basic knowledge on Virtualization technology.

Graduate min. 6 months of relevant experience.

Management Skills:

Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)

Familiar to the Citrix, AWS environment

Aware of ITSM Process (Incident management)

Inbound calls taking

Talk to End Users through a series of actions, either via phone, email, or chat, until they've solved a technical issue.

Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)

Prioritize and manage several open issues at one time.

Document technical knowledge in the form of notes and manuals.

Refer to internal database or external resources to provide accurate tech solutions.

Behavioral Skills :

Ability to diagnose and troubleshoot basic technical issues.

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

Provide prompt and accurate feedback to customers.

Ensure all issues are properly logged.

Interview Location - Mphasis, Tower-F, 4th Floor SEZ, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-

Interview Timings - 10:00am - 1:00pm

Please carry your hard copy resume.

Warmest Regards,

Bhavya Periyadan

Project Description:

We are urgently seeking a highly skilled Technology Support Analyst with hands-on experience in the Broadridge Regulatory Reporting platform. This is a product-specific role requiring deep expertise in supporting the platform, beyond general domain knowledge. The selected candidate will work closely with business, operations, and technology teams to ensure timely and effective resolution of production issues in a critical financial reporting environment.

Responsibilities:

• Provide L2/L3 production support for Broadridge's Regulatory Reporting platform, ensuring high availability and stability of the system.

• Investigate, triage, and resolve application issues and data discrepancies across front-to-back systems.

• Work directly with Broadridge product teams as needed to escalate and resolve platform-specific issues.

• Act as the subject matter expert (SME) for the platform within the support team.

• Monitor daily reporting workflows, scheduled tasks, and regulatory submissions.

• Support monthly/quarterly release cycles, including validation and post-deployment checks.

• Collaborate with end-users, business analysts, and infrastructure teams for root cause analysis and continuous improvement.

• Maintain detailed runbooks, SOPs, and knowledge articles specific to the Broadridge platform.

Mandatory Skills:

• 5+ years of technology/application support experience in financial services.

• Mandatory: Hands-on experience with Broadridge Regulatory Reporting platform (e.g., RegPro, RRD, or equivalent Broadridge solutions).

• Strong analytical and troubleshooting skills with exposure to SQL, Unix/Linux, and log analysis.

• Knowledge of trade lifecycle, regulatory reporting frameworks (e.g., EMIR, MiFID II, SFTR), and data reconciliation workflows.

• Experience in working under ITIL-based processes (incident, problem, change management).

• Excellent stakeholder communication and incident management skills.

Nice-to-Have Skills:

• Familiarity with DevOps tools, job schedulers (e.g., Control-M), and monitoring platforms (e.g., AppDynamics, Splunk).

• Prior experience working in a global support model with shift-based or on-call rotations.

Languages:

English: B2 Upper Intermediate

Job Title: Technical Operations Lead

Location: Indore, MP (work-from-office only)

Experience: 7-12 Years

Shift: 24x7 Rotational Shifts

Reports To: Technical Operations Manager

Qualification: B.Tech/B.E. in Computer Science, Information Technology, or a related field

Job Summary:

We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.

Key Responsibilities:

• Lead and mentor a team of 10+ technical operations engineers.
• Guide the team in handling critical situations and high-severity incidents.
• Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.
• Handle customer escalations and coordinate with internal stakeholders for timely resolution.
• Escalate critical issues through the appropriate hierarchical channels.
• Collaborate with cross-functional teams including development, QA, and infrastructure.
• Monitor systems using industry-standard tools and respond to alerts proactively.
• Guide the team in performing production deployments, patching, and release management.
• Maintain and troubleshoot On-premise server infrastructure.
• Ensure adherence to operational processes and documentation standards.
• Participate in 24x7 shift rotations and provide on-call support as needed.

Required Skills & Qualifications:

• 8-12 years of experience in technical operations or system administration.
• Proven experience in leading and managing technical teams.
• Strong Linux administration skills (command-line, scripting, troubleshooting).
• Solid understanding of networking fundamentals (beyond basic level).
• Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).
• Experience in incident management and root cause analysis.
• Familiarity with ITIL processes and escalation management.
• Experience in production deployment and release management.
• Working knowledge of Hadoop and distributed systems.
• Basic knowledge of Docker and Ansible.
• Excellent communication and coordination skills.
• Ability to work under pressure in a fast-paced environment.

Preferred Qualifications:

• Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.
• Automation/scripting experience (Shell, Python, Ansible) is an advantage.

CometChat Overview

Our mission: Fuel customer growth through meaningful user-to-user engagement.

CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module.

Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures.

Beyond the market validation, we are fueled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase.

A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe!

CometChat's Mission

Fuel customer growth through meaningful user to user engagement.

CometChat's Products

CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are-whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.

Quickly build a reliable & full featured chat experience into any mobile or web app

Fully customizable SDKs and API designed to help companies ship faster

At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward.

CometChat's solutions are perfect for every kind of user to user chat (groups & 1:1) including:

Social community - Allowing people in online communities to interact without moving the conversation to another platform

Marketplace - Enabling communications between buyers and sellers

Events - Bringing thousands of users together to interact without diminishing the quality of the experience

Telemedicine - Making connections between patients and providers more accessible

Dating - Keeping people engaged while they connect with one another

And more!

CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team!

Work Location

We operate on a Hybrid model - in office 3 days a week

Position Overview & Priorities

We are looking for an IOS developer with 0-1 year of experience. You will coordinate with the rest of the team working on different layers of the product. Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality products is important. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required:

Primary responsibility would be:

• Responsible for answering and solving customer queries via live chat, email, and calls
• Develop a deep understanding of the Product & Technology
• Learn the codebase - how classes/components/functions/events work together and affect each other
• Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
• Know the documentation inside and out to find the correct documents for customer issues
• Troubleshoot customer codebase errors to determine if the root cause is on the customer end or CometChat end
• Identify product bugs by attempting to replicate customer issues in CometChat sample apps
• Reply to support requests via chat and email - including technical and nontechnical support queries
• Join and lead customer calls where customers explain and show code-based errors and issues
• Improving coding skills to a point where you can work on CometChat codebase
• Write and maintain code
• Work on minor bug fixes
• Writing clean and efficient codes for iOS.
• Developing new features and user interfaces as per product specification.
• Staying up to date with new mobile technologies trends, applications, and protocols.
• Collaborating with a team to define, design, and ship new features

Work Location

We operate on a Hybrid model - in office 3 days a week

Prioritised Experiences and Capabilities

• Having 0-1 years of experience in internship/training of iOS development
• Basic knowledge of Swift
• Knowledge in iOS frameworks such as Core Data, Core Animation, etc.
• Familiarity with RESTful APIs to connect iOS applications to back-end services will be an added advantage
• Better to have understanding of Apple's design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred

Here are the values that act as a guardrail of our execution culture:

Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.

Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don't be afraid to fail. Focus on the outcome and everything else will fall into place.

Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don't understand something, ask questions and learn.

Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.

Interview Process

Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat's founders and key stakeholders, we'll want to learn more about your strategic and functional expertise, and your passion. We hope that you'll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.

Must have;

• Hands-on proficiency in Setting up, configuring Linux operating systems & applications and troubleshooting them
• Regularly updating and maintaining the system to ensure optimal performance and security
• Experience in configuring and managing network devices and services
• Exposure in Managing and maintaining Linux systems in cloud environments (e.g., AWS, Azure, Google Cloud)
• Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
• Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related
• Providing technical assistance to users, both internal and external, through various channels
• Communicating technical information clearly and concisely to users and stakeholders
• Setting up and tearing down cloud resources (servers, storage, networks) as needed
• Ensuring consistent and secure configurations across the cloud environment
• Support with 24x7 operations (Rotational Shifts)
• English language (verbal and written) Proficiency is must
• Experience or Knowledge of Apigee and API management
• Minimum of 5+ years' experience as System Administrator or Network Administrator with hands-on experience
• Certifications related to Linux and/or Network and/or Cloud Ops

Position: Senior Software Engineer - Technical Support

Exp: 5- 10 Years

Location: Bangalore

Work Timings: Rotational shift

Roles & Responsibilities:

• prior experience in working on Technical Support -L2
• Incident management tools (Any)
• Working knowledge of IoT, SQL
• Escalation management
• Troubleshooting Web based Application.

Must Have:

• 4+ years of Experience in Application support.
• Web based tools handling skills.
• Good communication skills with Attitude.
• Quickly resolve the Issues

About Us:

At gathr.ai, we are transforming the way enterprises build and deploy data and AI solutions. With our innovative Data+AI fabric, we're enabling organizations to harness the power of their data, large language models (LLMs) and no code applications effortlessly, ensuring they stay ahead in the rapidly evolving AI landscape. As we continue our global expansion, we need a visionary leader to shape and amplify our voice across the world. If you're passionate about solving customer problems, strategic communication, and making an impact on a grand scale, this is the opportunity you've been waiting for.

Job Title: Manager - L0/L1/L2 Technical Customer Support

Qualification:

• Experience: 12-15 years
• Education - B.E.(IT/CS), MCA

About the Role:

• You will be building and managing a team of technical support engineers who serve as the first point of contact for customers looking for technical assistance over the phone, chat or email (via a ticketing portal).
• Your work will involve a combination of expertise in Software Applications, OS, Hardware, Networking Infrastructure, Cloud Infrastructure, Storage, Customer Training and Technical Support leveraging ITSM processes.
• Your team will be performing remote troubleshooting through diagnostic techniques, logs analysis and pertinent questions & finding the best solution based on the issue and details acquired from customer within committed SLA's.

Roles & Responsibilities:

• Build and manage a team to deliver L0/L1/L2 support 24x7 to customers globally
• Meet or beat customer SLA's as per signed contracts
• Develop expertise in understanding and using new product features
• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
• Establish structures and processes to escalate to appropriate Product Development personnel for level 3 support.
• Work with Quality Assurance teams to provide real world customer feedback and identify product bugs proactively.
• Help customers use the product effectively to gain maximum value from the product
• Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
• Assist with knowledge-sharing initiatives as well as product release training and documentation.
• Minimize the occurrence of repetitive issues and drive information on the community knowledge-base for low touch support engagement
• License management
• Periodic calls with high value customers to assess issues, product pulse and build partnership from a support perspective

Required Skills:

• Candidates with experience in following - Linux / Windows Administrations, Cloud technologies - AWS/Azure/GCP/OCI/Databricks/Snowflake, LAN technologies (Good to have) Candidates with certification will be preferred
• Hands on Experience in deployment and maintaining of product staging Infrastructure including -Desktops, Servers, Virtual Machines, Cloud
• Experience in Python
• Experience in performance monitoring using SNMP, WMI, SysLogs
• Experience in using monitoring tools like Nagios or others
• Experience/Knowledge in ticketing tool for issue tracking, reporting. (Must have)
• Excellent written, verbal communication and presentation skills (Must have)
• Strong organizational skills and ability to work independently.
• Experience of working with End Users (Must have)
• Team building and management skills
• Willingness to travel

Note: Immediate Joiners are Preferred (Within 15 days)

Job Code: BTL-

Job Title: Technical Support Engineer - LLM Document Processing Platform

Experience: 2 - 3 Years

Mode: Work from the office (Mandatory)

Location: Mumbai

About us:

Join a high-growth startup founded by IIM alumni with proven track records in building and successfully exiting technology ventures! Our founding team brings together deep expertise in sales, product management, and technology implementation. We're revolutionizing how enterprises handle complex document processing using cutting-edge LLM technology.

Responsibilities:

• Provide expert technical support for our enterprise customers using our LLM-based document processing platform
• Troubleshoot and resolve complex technical issues, often involving Python scripting and API integrations
• Collaborate with product and engineering teams to escalate bugs and contribute to product improvements
• Create documentation and knowledge base articles based on resolved customer issues
• Build custom Python scripts to help customers optimize their use of our platform
• Participate in the continuous improvement of our support processes and tools

Must-have

• 2-3 years of technical support or similar customer-facing technical role experience
• Strong Python fundamentals and scripting abilities
• (Optional) Beginner-level familiarity with Go language & PostgresQL (or willingness to learn)
• Basic understanding of REST APIs, web services, and cloud environments
• Excellent problem-solving skills and attention to detail
• Strong written and verbal communication skills
• Customer-first mindset and empathetic approach to support
• Excitement about AI/ML technologies, particularly in the LLM space
• Ability to work in a fast-paced startup environment

• Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
• Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility at the highest levels of our customers' organizations
• Provide tailored troubleshooting, configuration guidance, and best practices
• Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
• Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer engagements and build positive external customer experience by working closely with Account, Sales, and Marketing teams
• Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers
• Be the subject matter expert on core technologies of Palo Alto Networks product line
• Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
• File bug reports with the engineering team and develops test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
• Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness
• Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
• Travel to customer sites in the event of a critical situation to expedite resolution as required

• Minimum of 7 years of network security experience
• Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch, and center architectures
• Advanced understanding of packet flow across multiple OSI layers
• Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
• Ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• In-depth knowledge of networking operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT
• Proficiency with network troubleshooting tools - Wireshark, GNS3
• Strong grasp authentication protocols - LDAP, TACACS+, Radius
• Skilled in engaging executive-level stakeholders with clear technical communication
• Proven track record of effectively communicating technical concepts to diverse audiences
• Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates
• The below skills are a plus
• Virtualization experience (AWS, Azure, VMWare, OpenStack)
• Experience with Windows, MAC OS, and Linux (Debugging, Editing Registries, Plist etc.)
• Experience with Python or Shell scripting a plus
• Multi-Vendor Exposure - Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Prisma Access, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/ Intrusion Prevention Systems
• BS in computer science, information technology, computer architecture, electrical engineering, mathematics or related experience or equivalent military experience required
• Excellent written and verbal communication skills
• Willingness to work outside of normal business hours (As business needs dictate)

Company Overview:

ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.

Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers.

We are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, VY Capital, Greenoaks, and Z47 (Matrix Partners). We need you to help us build the future of T&E.

About the Role:

We are looking for a proactive and technically skilled Product Support / Technical Support Engineer to join our growing team. The ideal candidate will be responsible for delivering exceptional technical support, mentoring support agents, and driving continuous improvement in customer experience. You will play a critical role in debugging application issues, managing support processes, and collaborating with cross-functional teams.

Key Responsibilities:

• Provide high-quality technical support for our SaaS products, ensuring quick resolution and customer satisfaction.
• Troubleshoot and resolve complex product issues involving MySQL, JavaScript, Python
• Debug and analyze application-related problems and escalate when needed.
• Collaborate with engineering and product teams to resolve recurring issues and enhance product quality.
• Guide and mentor support agents to improve their technical and customer service performance.
• Track team metrics and performance data to identify trends and optimize the support process.
• Influence and collaborate with cross-functional leadership to ensure a seamless support experience.
• Assist in the development and optimization of internal documentation and support workflows.
• Leverage customer insights and data to suggest process improvements and enhance support effectiveness.

Requirements:

• 2+ years of experience in a technical support role, preferably in a SaaS environment.
• Strong analytical and problem-solving skills with a customer-first mindset.
• Working knowledge of React and Python is a plus.
• Excellent communication and collaboration skills.
• Strong mentoring and team management capabilities, with a focus on career development.
• Demonstrated ability to influence cross-functional stakeholders and drive initiatives to completion.
• Highly organized with a strong bias for action and outcomes.
• Knowledge of AWS services like Cloudwatch, Eventbridge, S3 is a plus

Why Join Us?

• Work with a passionate and driven team that values innovation and continuous improvement.
• Opportunity to directly impact product quality and customer satisfaction.
• Collaborative culture with strong support for personal and professional growth.

Role: Lead - Technical Support

Location: Bangalore

About the Role: We are seeking a highly skilled and motivated Lead - Technical Support to oversee our technical support operations. The ideal candidate will be responsible for managing the internal IT Support team, ensuring the efficient resolution of technical issues, improving support processes, and enhancing customer experience. This role requires strong leadership, problem-solving abilities, and excellent communication skills to drive process improvements and maintain high service levels.

What you'll be Responsible for?

Team Management:

•Lead and manage a team of 5-6 technical support engineers, providing guidance, mentorship, and performance evaluations.

•Assess team skills and performance, identifying areas for improvement and providing necessary training.

•Establish best practices throughout the technical support process.

•Develop and implement strategies to enhance team efficiency and customer satisfaction.

•Ensure compliance with SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for service delivery.

•Recruit, train, and retain top technical support talent.

•Encourage continuous learning and development within the team.

Customer Management:

•Plan, develop, implement, and improve processes to meet business needs and SLAs.

•Facilitate seamless onboarding of customers and vendors/suppliers by guiding the team and mitigating technical challenges.

•Handle and manage customer escalations, providing necessary feedback and action plans to both internal teams and stakeholders.

•Establish and maintain best practices for troubleshooting, documentation, and customer interactions.

Traffic/Platform Management:

•Manage Quality of Service (QoS) and oversee technical and commercial aspects of ILD (International Long Distance) and international traffic for all clients.

•Maintain supplier connections and troubleshoot issues to ensure high availability and performance.

•Identify and implement improvements in coordination with internal teams for quality enhancement and revenue growth.

Process and Technology Optimization:

•Monitor and analyze support metrics to identify improvement areas.

•Drive continuous improvement initiatives, including automation and knowledge base enhancements.

•Stay up to date with industry trends, emerging technologies, and best practices in technical support.

•Work closely with cross-functional teams, including Engineering, Product Management, and DevOps, to resolve complex technical issues efficiently.

What You'd have?

•BE/B.Tech in Computer Science, Information Technology, or a related field.

•Minimum 5-6 years of experience in technical support or IT operations, with at least 2 years in a managerial role

•Hands-on experience with Advanced Linux commands and SQL queries.

•Strong background in networking, software troubleshooting, and system administration.

•Experience working with ticketing systems, CRM tools, and support automation solutions.

•Knowledge of scripting languages and automation tools is a plus.

•Strong analytical and problem-solving skills, with a customer-centric mindset.

•Excellent communication, leadership, and interpersonal skills.

•Ability to handle high-pressure situations and manage multiple priorities effectively.

•Task-oriented and well-organized, with the ability to prioritize and multitask.

•Team management skills with strong supervisory and leadership abilities

Why Join Us?

•Opportunity to lead and shape a high-performing technical support team.

•Work in a dynamic and fast-paced environment with cutting-edge technologies.

•Be a key player in enhancing customer experience and optimizing support processes.

If you are passionate about technology, leadership, and customer service, we would love to hear from you!

About Company:

Quidich Innovation Labs is a global company headquartered in Mumbai, India that pioneers in customized technology solutions for Sports Broadcast. From the outset, we have believed in the power of the story that sport tells as a tool to bring people together; and that this story best reaches fans, through the way it is broadcast. Building on this thinking, we have created various technology tools over the past five years and deployed them at tournaments such as the Indian Premier League, ICC Men's T20 World Cup, ICC Women's World Cup and Men's FIH Hockey World Cup, to name a few.

Role

Your role likely involves providing technical assistance and support to clients or customers in various locations. It might mean troubleshooting hardware or software issues, installing and configuring systems, and ensuring that everything runs smoothly.

Responsibilities:

• You will be the point of contact for technical questions/bugs/support with on-field operations.
• You will take ownership of technical challenges and collaborate with other developers if necessary.
• To optimize technical workflows and maintain the documentation/SOP for the systems operators.
• Developing, documenting and improving support processes standard methodologies.
• Collecting and maintaining the data recorded on field during operations.
• To share your technical ideas for innovations, configurations and investments

Qualifications, Skills & Competencies:

• Proven experience of 2-3 Yrs. as a support engineer.
• Experience in broadcast service technology or industrial Video or IT Engineering.
• A helpful team player who enjoys working together with other experts and is a strong communicator.
• A colleague who has a good understanding of basic IT tools/softwares.
• Willing to work and support in different time zones around the world.
• Linux Systems, and be very comfortable working in various Linux environments as well as with Windows OS's.
• Knowledge of basic coding languages or understanding of code scripts is a bonus.(Python, C#)
• Knowledge of Video production & Docker is a bonus.

Reporting To: Product Manager

Joining Date: Immediate - 30 Days (Mumbai)

Interested candidates please send your CV to

About Koh Young SE Asia Pte. Ltd.:

Koh Young SE Asia Pte. Ltd. is a regional office of Koh Young Technology Inc. in South Korea, a leading 3D measurement-based inspection equipment and solutions provider. We perform an essential role for quality control and process optimization in the production fields of diversified industries including smart devices, automotive electronics, telecommunications, military, health care industry, and semiconductors. ()

Responsibilities:

• Carry out machine installation and commissioning.
• Carry out routine machine maintenance services to contract customers.
• Provide machine troubleshooting supports and machine applications advice supports to customers & agents.
• Conduct training to customers & agents.

Requirements:

• Candidate must hold at least an Advanced Diploma, Higher Diploma, or Graduate Diploma in Engineering (Electronics & Communication), Engineering (Mechatronics/Electromechanical), or a related field.
• Experience with programming and operating Automated Optical Inspection (AOI) machines and Solder Paste Inspection machines is a plus.
• Fresh graduates and junior engineers with relevant engineering and software programming skills are encouraged to apply.
• Willingness to work on customer sites and be available for unscheduled tasks as needed.
• Must have an excellent command of English (both written and spoken).
• Strong communication skills, a customer-focused mindset, and leadership potential are essential.
• Detail-oriented, self-motivated, and able to manage and execute projects efficiently.
• Full-time position(s) available.
• Possession of a motorbike or car and a valid driving license is preferred.
• Preference for candidates from South India (Chennai, Bangalore, or Pune) to provide support to customers in this region.
• Experienced engineers may have opportunities for overseas customer support.
• Comprehensive training and support will be provided for new hires to ensure successful onboarding.

For interested candidates, please submit your latest CV in English with the following information:

1. Current Salary

2. Expected Salary

3. Notice Period

Location: Bangalore or Hyderabad, India

No. of Positions: 2

Work Experience: 4+

About the company:

Tyfone, a global leader in the SaaS Digital Banking and Digital Payments sector, is redefining how the world engages with digital finance. Our solutions, nFinia, and payFinia, empower individuals, businesses, and families to transact and interact with financial technology in seamless, innovative ways. Customers of our technology are U.S banks and credit unions.

At Tyfone, the Product Support team maintains our digital banking products. As a Project Lead, you will be expected to triage and manage incoming support tickets, keep the client posted, and provide technical and managerial leadership for the Product Support division. You should work with the Product Support team to plan the support/maintenance releases and guide the team as per the plan. Triage and manage incoming support tickets and keep the client posted.

Key Responsibilities

At Tyfone you will be responsible for:

1. Daily triage of incoming tickets.

2. Lead and manage post-roll-out support of complex and high-priority projects.

3. Responsible for understanding the product, planning, and monitoring the work, keeping track of support/maintenance releases and resource availability

4. Effectively communicate the plan to the team and get buy-in before starting the development work

5. Interface with the various internal teams as needed to analyze the requirements, assess the technical feasibility of various customer requests and issues

6. Providing release status updates to customers and Tyfone Management

7. Handle the team dynamics and conflicts efficiently without losing the focus of delivering the committed work

8. Complete project life cycle management

a. Triaging of incoming tickets

b. Planning & development

c. Progress tracking

d. Maintaining committed SLAs

e. Identifying risks and risk mitigation planning.

f. Release planning

g. Ensuring that quality guidelines and recommendations are met.

h. Prepares and presents the progress report to the management team

i. Documentation

9. Prioritizing and scheduling maintenance releases. Grooming backlog tickets and planning sprints

10. Keeping track of support/maintenance releases and resource availability

11. Facilitate release readiness reviews, go/no-go meetings, and post-release retrospectives.

12. High-performing candidates with a proven track record of success may have the opportunity to travel to the United States for work-related purposes.

Qualifications

1. Good and effective communication and leadership skills.

2. Good interpersonal skills to be able to relate with people or personnel from different units of the company

3. Good understanding of Jira, Salesforce and SDLC

4. 4-9 years of work experience which should include

a. Developing and/or leading the development/support of medium to large web/mobile applications

b. 1 -2 years of experience in leading cross-functional teams and managing multiple projects end-to-end

c. Certifications in Agile methodologies/PMP is desirable

5. Excellent numerical, analytical, and problem-solving skills

6. A good understanding and experience in building a different type of software applications (web, mobile)

7. A good understanding of various technology stacks (ex: Java, PHP, JSP etc.)

8. A good understanding of the importance of usability and design for building a good product

9. Familiarity with JSON, XML, JavaScript, HTML5, RESTful APIs, RDBMS concepts will be helpful

10. Excellent understanding and experience of Agile Development process (Scrum) is a must

11. Experience in understanding of handling issue/bug triage

12. Experience managing multiple priorities and deadlines in a dynamic environment.

13. Graduation in Computer Science

Preferred Qualifications

1. Experience with online and mobile banking applications.

2. Fintech experience at a multinational with US customers is strongly preferred.

3. Experience with scripting languages (e.g., Python, Perl).

If you are a passionate problem-solver with a strong technical background and a commitment to delivering exceptional customer service, we encourage you to apply for this exciting opportunity

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware

Qualifications

• 2+ years' of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills

Role: Sr. Technical Support Engineer (Team Lead Role)

Location: Gurgaon (WFO)

What you'll be Responsible for?

• Provide support to internal / external customers while adhering to the set SLA parameters.
• Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
• Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns
• Collaborate / coordinate with backend teams in identifying / resolving customer issues.
• Capture and document all queries / concerns via the ticketing tool / email/ calls.
• Responding to customers via various communication channels and to provide timely revert / updates / notifications.
• Share periodic updates and feedbacks on regular basis.
• Maintain regular tracker(s) and publish reports to all stakeholders.
• Ensure 100% adherence to teams and organizational processes.
• Time Management
• Ticket management
• Customer response and engagement
• Cross-functional communication and coordination
• Compliance and SOP

What You'd have?

• Basic knowledge of Linux, MySQL, Oracle, Phoenix and Hive
• Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
• Proactive, self-motivated and should be a team player
• Flexible to work in 24x7 environment
• Ability to plan and organize
• Team Handling Experience is a must

Why join us?

Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees

Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users

See it in action:

Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners, Waterbridge Ventures.

What can I expect from this role?

As a Hardware Technical Support Engineer at Posha, you'll be at the forefront of our customer support efforts, working closely with our customer success team to ensure our users receive top-notch assistance. Your expertise in electronics and electromechanical systems will be crucial in diagnosing, troubleshooting, and resolving complex technical issues.

What will my work responsibilities look like if I join Nymble?

• Collaborate with the customer success team to deliver an exceptional user experience.
• Diagnose and troubleshoot hardware and software issues with precision and efficiency.
• Conduct thorough root cause analysis (RCA) of field issues, providing comprehensive documentation.
• Communicate technical issues effectively to the engineering team, facilitating the development of permanent corrective measures.
• Recreate and test field issues to ensure accurate problem identification and resolution.

What makes you a match for us?

• You have a Bachelor's degree in Electronics, Electrical, or Mechanical Engineering.
• You bring 2+ years of hands-on experience troubleshooting electronic hardware, embedded systems, or electromechanical assemblies.
• You prefer working directly with hardware, embedded systems, diagnosing issues at the component level-not just software or or cloud-based support.
• You thrive in a hardware-focused environment, addressing product-level issues rather than general IT support tickets.
• Proficiency in using Microsoft Office suite.
• Comfortable working in rotational U.S. shifts (10 PM to 12 PM IST)

What Sets You Apart

• Problem-Solving Prowess: You thrive on tackling complex technical challenges and finding innovative solutions.
• Communication Skills: You can explain technical concepts clearly to both technical and non-technical audiences.
• Attention to Detail: Your meticulous approach ensures thorough documentation and accurate issue resolution.
• Customer-Centric Mindset: You're passionate about providing exceptional support and enhancing user satisfaction.

Working at Posha

• What users have to say about our Product
• Twitter love from users
• How does Nymble cook
• Our Website
• Read Our Story

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Looking for immediate joiners only.

Responsibilities

• Excellent communication skills (International Voice process) is non-negotiable.
• Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
• Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
• Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
• First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
• Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
• Perform post-resolution follow-ups to help requests or incidents.
• Research issues and resolves technical problems.
• Creating/updating knowledge articles and support processes functions

Qualifications

• Experience - Min. 6 Months to 1 Year (Mandatory) and 2+ Years (Preferred)
• Written and verbal communication skills.
• Exceptional ability to multitask.
• Exceptional ability to adapt and learn new platforms and skills on the fly.
• Exceptional sense of urgency
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
• Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
• Good to have - ITIL Knowledge
• Graduate from an accredited institution or Under-graduate with relevant technical experience
• Previous customer/technical support or technology experience

• Salary- 3-6 LPA (Varies according to candidate's experience and interview)

ValueLabs is Hiring for Technical Support Representative (Mid-Market Customers)

Experience : 3-5 Years

Location: Hyderabad/Indore

Please find the attached JD :

Requirements

3-5 years of technical support experience, preferably in a SaaS or e-commerce

environment.

Strong understanding of Shopify, mobile app ecosystems, and customer success

practices.

Experience supporting mid-market or high-touch clients and managing high-stakes

issue resolution.

Proficiency with helpdesk tools such as Zendesk, Intercom, or Gorgias.

Excellent written and verbal communication skills with an emphasis on clarity, empathy,

and technical accuracy.

Ability to prioritize and manage multiple conversations and tickets in a fast-paced

environment.

Comfortable working cross-functionally and independently in a remote-first culture.