Find Your Dream Technical Support Job in India

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results, Algoworks operates at the intersection of technology and people, building not only advanced systems but strong global teams that elevate performance and create lasting impact.

Follow the video below to know about us! Clipchamp

Role overview

We are seeking a Lead client implementation technical support specialist to manage end-to-end software implementation activities for clients across multiple projects and business environments. This role focuses on project coordination client onboarding EDI implementation testing training and Go-live support while ensuring a seamless customer experience.

The ideal candidate will work closely with customers, retailers, resellers, third-party consultants and internal teams to ensure successful project execution and delivery.

Key responsibilities:

1.Facilitate Edi implementation process (60%):

• Serve as the primary point of contact during the software implementation lifecycle.
• Manage multiple implementation projects clients and trading partners simultaneously.
• Execute implementation tasks and coordinate activities with internal and external stakeholders.
• Handle mid-size to large-scale implementation projects.
• Conduct customer training sessions and support solution adoption.
• Lead EDI testing and support integration testing activities.
• Configure software solutions based on client business requirements.
• Validate functionality to ensure accuracy completeness and successful implementation.
• Identify escalate and resolve implementation-related issues.
• Follow defined EDI project methodologies and implementation standards.

2. Client-functional collaboration for client success (25%):

• Collaborate with internal teams' clients and partners to ensure successful project delivery.
• Prioritize tasks and manage timelines to meet customer expectations.
• Communicate software mapping and testing-related issues to technical teams.
• Work closely with implementation and mapping specialists for testing accuracy.
• Document issues resolutions and process improvement opportunities.

3.Project tracking and reporting (15%):

• Provide regular updates on project progress milestones and deliverables.
• Maintain accurate project information in tracking and reporting tools.
• Communicate implementation status risks and dependencies to stakeholders and project managers.

Required skills and qualifications:

• Bachelor's degree in business information technology or related technical field.
• 4-5 years of experience in software implementation project coordination or client onboarding.
• Proven experience managing end-to-end implementation lifecycle including kickoff configuration testing and go-live.
• Experience handling multiple projects and strong multitasking capability.
• Experience conducting customer training sessions webinars or on-demand workshops.
• Strong understanding of software testing and customer testing processes.
• Proficiency in Microsoft Office and internet-based applications.
• Understanding of B2B commerce, EDI and supply chain processes.

Must have skills:

• Software implementation and project coordination - client onboarding configuration testing and go-live support.
• EDI and BEB process knowledge - testing integration support supply chain and mapping concepts.
• Client communication and troubleshooting - stakeholder management customer training and issue resolution.

Good to have skills:

• Familiarity with xml and data mapping concepts preferred.
• Experience with ERP/business systems such as (SAP, NetSuite, Microsoft dynamics, etc) is a plus.
• Experience working with EDI solutions or B2B providers is desirable.
• Exposure to ai tools such as Copilot or Claude is an advantage.

Desired attributes:

• Strong ownership and accountability mindset.
• Excellent organizational and multitasking skills.
• Customer-focused approach with proactive communication.
• Ability to work independently in a fast-paced environment.

Interview process

2 rounds of discussion

Role: Client Implementation Technical Support

Location: India, Remote

Job timing - 12:30 PM to 11:30 PM

Exp range - 4 to 6 years

Algoworks

About the company

Algoworks is an award-winning artificial intelligence, engineering services and experience transformation firm with offices across the United States, Europe, South America and India. We bring together a global team of engineers, architects, designers, researchers and operators united by rigor, accountability and a commitment to delivering measurable results.

For over 20 years, Algoworks has partnered with Fortune 500 organizations across the Americas, Europe and Asia to define, build and run technology that drives meaningful business outcomes. Our work combines human-centered design, engineering excellence and AI-powered capabilities to solve complex challenges with clarity and precision. Innovation, particularly in the responsible application of AI, is embedded in how teams approach problem-solving and continuous improvement.

At Algoworks, growth is continuous and closely tied to impact. Teams collaborate across geographies and disciplines, strengthening outcomes through shared insight and collective expertise. The culture values transparency, open dialogue and an environment where every voice is heard and contribution is recognized.

Through collaboration, accountability and a focus on results,

Technical Support Engineer — Consumer Devices & Enterprise Platform

5-Days, On-site | Bengaluru

We're hiring the first line of technical defence for our hardware and platform users — someone who doesn't pass tickets along, but actually finds out what's broken.

You'll sit between customers, our app, our device, and our enterprise platform, and you'll own the full diagnostic loop: reproduce the issue, read the logs, query the API, write the Python script that confirms root cause, and hand-engineer a ticket they can act on without coming back to ask "wait, what happened?"

What you'll actually do:

• Be the first technical responder for consumer device and enterprise (NeoCore) users
• Diagnose across device, app, connectivity, accounts, and platform
• Run RCA using logs, dashboards, API responses, and basic Python
• Talk to customers directly — translate their report into an engineering-actionable bug
• Build and maintain runbooks and known-issue docs as patterns emerge

You'll fit if:

• You've spent 1–3 years in technical/product support or a junior SRE -type role
• You can write and read Python — not theory, actual scripts
• You're fast at reading logs/API responses to find root cause
• You communicate cleanly in English, written and spoke

About the Role

As a Customer Service Manager, you will be responsible for managing customer projects and

providing exceptional service to our customers. You will oversee the coordination of internal teams

to complete projects within a specified time-frame and ensure customer satisfaction. In addition,

you will be responsible for providing technical support, training, and problem resolution for our

customers.

Responsibilities

• Manage end-to-end customer projects from Discovery through successful implementation.
• Coordinate with customers and internal teams to ensure timely project completion.
• Lead the Customer Support and Data teams to achieve operational excellence.
• Resolve customer escalations and ensure high customer satisfaction.
• Plan, organize, and deliver customer training programs.
• Maintain customer service records, support tickets, and project documentation.
• Allocate resources and manage service request schedules.
• Generate productivity, service, and performance reports for management.
• Provide technical support during customer implementations and sales demonstrations.
• Drive continuous process improvements to enhance customer experience.
• Identify team training requirements and conduct coaching sessions.
• Develop and implement customer service best practices and operational strategies.

Dear Candidate,

Please find the below Job Description.

Role: Technical Support(International Voice Process)

Location: Ambit IT Park, Ambattur, Chennai

Shift Details - Night Shift (primarily US shift timings)

Salary Details - 3.5 to 4.5 LPA (based on experience and performance during interview)

Primary Responsibilities Include:

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Skillset

• 1+year experience in Technical Support or Customer Support Environment
• Proven success in a phone-based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfortable with technology and ability to provide technical assistance for consumer electronics
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues

Hi All,

Please find the below job description,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position : L1 Technical Support

Experience : 6 Months – 3 Years

Job Location : Chennai – Ambit IT Park Primary

Responsibilities Include:

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experi