Find Your Dream Customer Support Job in United Kingdom

Junior Customer Support Executive Apprentice Do you have a passion for IT and helping others? Are you ready to turn your passion into a career?

Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations.

Location: Leicester, East Midlands - Office based (1 day WFH after successful training period) Salary: National Apprenticeship Wage Hours: Monday - Friday, a variation of standard office hours

Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps.

As a Junior Customer Support Executive Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include:

• Efficiently responding to inquiries via live chat
• Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process
• Escalating complex issues to senior team members (product specialists) and developers by logging support tickets
• Creating accurate instant set-ups via live chat, sharing articles and creating snippets
• Enhancing our support centres by identifying when articles need updating and reporting back to your lead

• GCSE Grade C/4 or above in Maths & English (or equivalent)

Please note: an IT related qualification higher than Level 2 (Level 3 or 4, degree, masters etc) will make you ineligible for the apprenticeship, as you will be overqualified.

We want to hear from you if you'll bring:

• Effective Communication: You're skilled at expressing yourself clearly, both in writing and speaking, across various platforms.
• Multitasking Ability: You can handle multiple tasks efficiently.
• Logical and Quick Thinking: You approach problems with clear reasoning and can think on your feet to find solutions.
• Customer Experience Passion: You're enthusiastic about enhancing the experience for our customers, always aiming to exceed their expectations.
• Self-Motivation and Team Spirit: You're eager to learn, driven to achieve your best, and thrive when collaborating with others.

You will complete a Level 3 Digital Support Technician Apprenticeship, covering:

• Operate digital information systems
• Digital architecture (physical storage vs cloud, the role of operating systems and servers).
• Maintaining end-user systems (software, hardware and operating systems)
• Information security principals
• System security
• Managing & analysing data
• Digital marketing

• Customers at the heart: We make our customers the stars of our show and help them thrive. When they grow, so do we. We obsess over their needs so we can dream big on their behalf.
• Purposeful progress: We harness our ingenuity to keep leveling up and growing stronger. We take initiative, think boldly, and don't settle for the status quo. Every risk teaches us something new.
• Endless innovation: We take action, refine our work, and drive meaningful growth for each other and our customers. Humble in our pursuit, we continuously seek to improve. We ask 'How can we help?' striving always to make a meaningful
• Always open: With transparency we simplify the complex, collaborate globally and empower everyone. We believe openness in our communication-with customers, partners, and team members-is essential for building strong relationships.

randstaddigitalapprenticeships

MSP, Managed Service Provider, Microsoft, Office 365, Customer Support, After-Sales

Do you work for a Managed Service Provider in Kent, Sussex, Surrey or SE London and are looking for a new challenge?

If so, please get in touch.

We have a great opportunity for someone technically literate but looking for a back office/office/customer support role to ensure the seamless running of the business

Working closely with customers to ensure tech is received as expected, suppliers are chased, invoices are paid, and IT is chased up where necessary.

It is quite a broad role that would ideally suit someone working for an MSP.

Permanent, full-time office-based.

If you are looking for a new challenge, please get in touch with Karen at Jump IT in the first instance.

Can do attitude is needed. Excellent interpersonal skills are expected.

Customer Support/ Training Engineer - Electrical

Are you a Customer Support/ Training Engineer - Electrical actively looking for a new role?

Our client specialises in advanced electromechanical systems and will give you the opportunity to support and train customers on innovative, high-performance equipment used across various industrial applications.

Responsibilities of this Customer Support/ Training Engineer - Electrical job based in Stamford:

• Providing support for a range of electro mechanical power products delivered.
• Deliver in-person and remote training to customers, service partners, and internal teams.
• Develop and maintain training documentation, presentations, and practical assessments.
• Use SAP B1 to log and track service cases, technical faults, and resolutions.
• Manage global technician certification records and skills development tracking.

Key requirements for this Customer Support/ Training Engineer - Electrical job in Stamford:

• Minimum ONC or equivalent in Electrical Engineering.
• Formal technical training experience (2+ years), including assessment delivery.
• Strong background in supporting and troubleshooting electromechanical systems.

To apply for this Technical Training Engineer - Electrical job in Stamford, please email (url removed) or call Nick on (phone number removed) / (phone number removed)

Manpower are looking to recruit a Customer Support Representative to join our Inside Sales team. The role will initially be remote and then based at our client site in Erskine.

As part of the Customer Support team, you will be the point of contact for requests via inbound calls and inbox management.

You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end to end sales cycle processes. You will provide vital support to Sales Representatives by managing incoming requests and navigating to the appropriate individual.

Responsibilities:

• Driving a high level of quality service support across the entire business
• Perform detailed date entry in line with pre-defined processes
• Management of incoming emails and calls from internal colleagues and partners
• Manage escalations through customer and partner engagement
• Database management

The successful candidate will have strong administration skills as well as excellent interpersonal skills. A background in customer services or within a similar role would be advantageous.

Working within a dynamic and supportive environment, we will help you maximise your potential and drive a successful career. For any applicants that are interested, there may be an opportunity to carry out additional Team Leader responsibilities based on previous experience.

The team work Monday to Friday 9am - 5.30pm and so there is no weekend working! We currently work a few days remotely from home.

Salary is 23,810 - 24,000 depending on experience.

Manpower are committed to supporting a diverse workforce and encourage applications from all backgrounds

Client Support Executive - Investor Relations - Central London / Hybrid - up to £35k

We re on the hunt for a proactive, personable and customer-focused Graduate, with a degree and 1+ years experience in the financial / investment sector in a client-facing/customer service support role, to join a fantastic investment organisation based in stunning offices in Central London as their Investor Relations Client Support Executive.

Joining a dynamic Investor Relations team, the IR Executive will provide exceptional levels of service and support to clients, investors and financial advisors via telephone and email. You will also undertake administrative duties whilst also becoming a product ambassador , working on specific projects and initiatives.

What s on offer?

This is a genuinely incredible opportunity to get your foot in the door of a dynamic, fast-paced investment firm with fantastic long-term prospects!

Our client is offering a competitive salary and a great benefits package that includes a discretionary bonus.

Hybrid working is offered with 4 days in the office and 1 day working from home.

Standard hours are 9am - 5pm.

Key responsibilities as the Client Support Executive will include:

• Responding to inbound enquiries, via telephone and email, from clients, investors and advisors
• Assisting with general administration
• Processing investor transfers and exits
• Assisting with the preparation of client documentation, reports, presentations and mailings
• Attending client meetings if required
• Becoming a product ambassador for products and assisting with any product related initiatives
• Collating and monitoring feedback from investors to identify opportunities to improve
• Organising and attending investor events to improve client engagement
• And more

What we re looking for:

• Graduate (or similar) with 1+ year experience in similar client services / customer service roles within financial services
• Impeccable communication skills (written and spoken) with strong customer service capabilities and the ability to liaise confidently and professionally at all levels
• Good IT literacy including MS Office (Word, Excel and PowerPoint)
• Ability to plan, organise and prioritise busy workloads
• Basic knowledge / understanding of investment management / retail investment products is highly beneficial
• Ability to work effectively in a fast-paced environment
• Professional attitude and appearance
• Proactive and flexible team player

Interested in this incredible Investor Relations Client Support Exec opportunity?

If this fantastic role is of interest and you have the skills, experience and capabilities we re looking for, then we want to hear from you ASAP! Please submit your CV, quoting LO - Graduate Investor Relations Exec - Investment Management - London

• Should have French Language skills (prefer native speaker if possible OR C level expertise)
• Must have technical background (working in IT or similar and having exp supporting customers)
• Daily work involves support over phone & Email
• Prior customer support experience is required
• French + English language check would be done in interview

• Join our fast-paced Customer Support team to troubleshoot SaaS fleet management solutions across EMEA.
• You ll handle technical queries, resolve issues via phone/email, and collaborate cross-functionally to ensure customer satisfaction.
• Ideal candidates have customer-facing experience, strong communication skills, and a proactive, solution-driven mindset.