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Data Analytics Service Delivery Manager

Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better! We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. Why we embarked on Making Business Easier? Over time processes have become increasingly complex, increasing both the risk and cost they pose, whilst restricting our agility. At the same time, our customers and the market expect more from us than ever before. Making Business Easier forms a fundamental foundation for our commercial and operational excellence agendas, whilst supporting managing our cost base effectively in the future. The MBE Programme will streamline and simplify core processes, provide easier access to quality business data and will invest in the right technology to enable these processes. Why is this exciting for your career as the Data & Analytics Service Delivery Manager? The MBE Programme presents a huge opportunity for colleagues across the technology function to play a central role in the design, shape, delivery and execution of an enterprise wide digital transformation programme. The complexity of the initiative, within a FTSE 250 business, will allow for large-scale problem solving, group wide impact assessment and supporting the delivery of an enablement project to future proof the business. You will have the opportunity to work with colleagues across the business and bring a best practice approach to the function. Designing and shaping the solution and methodologies utilising your experience and expertise gives a platform for success and team ship building as Greencore, build, mature, strengthen and bolster their Technology department. What you'll be doing: You will provide the efficient, effective delivery of data and analytics services across the organisation, by ensuring our data platforms, analytics solutions & associated services meet business requirements and service level agreements (SLAs). To drive the adoption of data-driven insights, ensuring high-quality, reliable & timely analytics are delivered to the business. The primary point of contact for data service-related incidents, service performance & continued improvements to data services.

Oversee the operation of data and analytics platforms, ensuring services meet the defined SLAs, coordinating with cross 1 functional teams (data engineers, data scientists, business analysts and IT operations) to deliver solutions that support organisational goals
Ensure all incidents, problems and service requests related to data services are managed and resolved promptly
Build and maintain relationships with internal stakeholders to understand business requirements and ensure data services align with business objectives. Provide ongoing communication to stakeholders regarding service status, performance metrics and planned enhancements
Lead initiatives aimed at enhancing service quality, efficiency and user satisfaction
Implement and manage processes for data governance, including data quality, privacy, security and compliance
Manage vendor relationships and performance for external data and analytics services or tools, ensuring compliance with contracts and SLAs
Conduct regular service reviews with vendors to evaluate performance and identify opportunities for improvement

What you'll need:

Extensive experience in IT service management, data analytics, or a related field, with a focus on service delivery and management
Track record of managing large-scale data and analytics platforms and leading cross-functional teams
Robust knowledge of data management practices, including data warehousing, ETL and data visualisation tools (e.g., Power BI, Tableau, Qlik)
Familiarity with cloud platforms (AWS, Azure, or Google Cloud) and data management solutions
Understanding of data governance principles, including security, privacy and regulatory compliance
Effective communication and interpersonal skills, with the ability to engage with both technical and non-technical stakeholders
Excellent problem-solving and analytical abilities, with a customer-oriented approach to service delivery
Leadership skills, with experience in mentoring and developing high-performing teams
Certifications (Desirable but not required): ITIL Foundation or Practitioner certification, Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Data Engineer, etc.), and Project management certifications (e.g., PMP, Prince2)

What you'll get in return:

Competitive salary and job-related benefits
Holidays
Car Allowance
Annual Target Bonus
Pension up to 8% matched
Life insurance up to 4x salary
PMI Cover
Company share save scheme
Greencore Qualifications
Exclusive Greencore employee discount platform
Access to a full Wellbeing Centre platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

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