Role: Consultant - Salesforce Administration
Experience: 8 years
Location: Hyderabad
ROLES & RESPONSIBILITIES
Trusted Sales Force Consultant who will develop and manage Sales Force in alignment with the corporate goals
System Configuration:
o Configure and customize Salesforce to meet business needs.
o Create and maintain custom fields, objects, and workflows.
o Develop and maintain reports and dashboards.
User Management:
o Create, manage, and maintain user accounts, profiles, and roles.
o Grant and revoke access to different parts of the system.
o Manage user licenses and ensure efficient usage.
Data Management:
o Ensure data accuracy, integrity, and consistency.
o Perform data imports, exports, and cleanups.
o Manage data storage and archiving.
Security Management:
o Implement and maintain security settings and access controls.
o Ensure compliance with security policies and regulations.
Training and Support:
o Provide training and support to users on how to use Salesforce.
o Address user issues and troubleshoot problems.
Collaboration:
o Work with stakeholders to understand business requirements and translate them into
Salesforce solutions.
o Collaborate with other teams, such as Operations, IT, Sales and Marketing to ensure
smooth Salesforce implementation and usage.
Staying Updated:
o Keep abreast of new Salesforce features, updates, and best practices.
o Proactively identify opportunities to improve Salesforce usage and effectiveness.
Works with leadership team to establish the Sales Force Strategic Plan, project/program
roadmap and budget to achieve the goals of the organization
Develops processes to proactively evaluate and modify plans based on new opportunities or
changes to the operating model to ensure continuous alignment of priorities, resource
utilization and funding
Actively monitor and improve day to day performance of Sales force platform & applications to ensure high availability and minimize business disruption
Supervises the processes to ensure Data Quality, Data Governance, Data Security and Data
Privacy
Develops and maintains an enterprise-wide business recovery plan to ensure timely and
effective restoration of Salesforce services
Partner with HR to ensure appropriate training programs for the organization are in place to
attract, retain and develop key personnel required to support the portfolio of technology and
services
Delivers within approved operating budget
Ensure companywide end user training, communications, help desk
Ensures communication and continuous engagement of the partners, investors, and
stakeholders about the sales force technology strategy
Ensures availability of the right data to enable data driven decision making across the business units
May perform other duties as assigned by management
SKILLS AND KNOWLEDGE
Expertise in cultivating and managing relationships with sales force technology vendors,
suppliers, and external partners
Proven experience in vendor selection, contract negotiation, and overseeing service-level
agreements to ensure access to essential technology resources and support
Strong grasp of risk management principles, with the ability to identify, assess, and mitigate
technology-related risks effectively
In-depth knowledge of current technology trends and their evolution, with the ability to
leverage this understanding for strategic advantage
Comprehensive understanding of business planning processes and their integration with
technology initiatives
Proficient in conducting technological analyses and research to inform decision-making
Exceptional communication skills, with the ability to convey complex information clearly and
effectively
Excellent team collaboration and organizational skills, ensuring effective project execution
Outstanding problem-solving abilities, with a focus on innovative solutions
Deep appreciation for data-driven decision-making and its impact on business outcomes
JOB REQUIREMENTS
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field or Master's degree or MBA is preferred and 8-10 years related experience.
Proven experience as a Consultant - Sales Force Administration role in Enterprise or Product
organizations
