Find Your Dream Customer Support Job

• Hybrd: 3 days onsite, Friday and Monday remote.
• W2 position; 6 months

• The Customer Support Analyst receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
• Will train on new business applications and be prepared to support upcoming system implementations.
• Maintains high levels of customer satisfaction, demonstrates commitment to quality, related to operational and technical support of complex products and/or processes of the Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.
• Learns existing business applications, how they interact with other applications and provides timely support to end users. Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions. Resolves complex or reoccurring issues.
• Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Demonstrates support of teammates, second level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department and system deployments.
• Ensures the customer's issue is fully resolved for all requests. Serves as a Core Support Services employee under the Bank's Short Term Emergency Plan (STEP) and is available to provide support when the Bank operates under this plan
• Uses multiple system tools to search and troubleshoot questions and issues of systems and applications
• Ability to manage multiple concurrent objectives, making effective judgments as to prioritizing and time allocation, as well as being accountable for personal self-development to include maintaining knowledge for supported systems.

• Education and/or experience equivalent to an Associate degree in Business or technical discipline, as well as related experience or product knowledge to accomplish primary duties.
• Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems
• Certified Help Desk Professional preferred.
• HIPAA certified preferred.
• Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
• Strong customer service orientation; desire to embrace technology as a means of improving service
• Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment

• This is a consulting opportunity with one of the largest financial institutions in South Carolina. Our client is a growing lending institution with over $39 billion in assets.
• They place great value on their employees and consultants and offer a smoke-free work environment and business casual dress. Enjoy working in Columbia's revitalized downtown community, surrounded by institutions rich in culture, eclectic restaurants and retail stores.

Avenica is the exclusive Talent Partner of Walser Automotive Group , helping to launch dynamic careers at Walser across all job areas.

• Location: Baxter, MN
• Compensation: Starts at $15/hr starting for entry level positions up to $18/hr based on experience and position.
• Roles include: Sales Valet, Service Runner, Parts Counterperson, and Salesperson (Customer Specialist)
• No prior automotive experience required!

Benefits You'll Love:

• Health, Dental, Vision coverage & HSA/FSA
• Paid Parental Leave (Maternity, Paternity, Adoption)
• Adoption Assistance Program
• Life Insurance and 401K with Employer Match
• Pet insurance and Employee discounts, & more!

Responsibilities include:

• Guide customers through the sales process by providing vehicle information, answering questions, and offering solutions tailored to their needs.
• Resolve customer inquiries by providing prompt, professional assistance and thoughtful solutions to ensure a positive and supportive experience.
• Leverage computer programs to efficiently manage multiple tasks, prioritize responsibilities, and take initiative in resolving issues independently in a fast-paced environment.
• Assisting with billing questions, scheduling sales and service appointments, and educating customers on features.
• If you're interested in a Sales Valet or Service Runner, they assist with customer shuttles, bringing cars up for test drives and sales, car washing or detailing, and cleaning/staging show floor vehicles.

Minimum Qualifications:

• High school diploma or equivalent required
• Have 1+ year of customer service experience
• Are comfortable navigating multiple systems on the computer
• Enjoy working in a fast-paced, customer-facing environment
• Are detail-oriented and organized with strong verbal and written communication skills
• Have a valid driver's license and acceptable driving record

Upon completing the application, you will be prompted to complete our HAALO inventory. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. HAALO is the next required step to complete this application.

Who We Are:

Avenica is a career launching platform that uses data science, behavioral psychology, and performance coaching to unleash human potential and launch careers.

How We Do It:

In short, we know resumes don't tell the full story, so we've designed a career mapping experience. Thoughtfully designed checkpoints along the way will uncover unique skills, motivations, and preferences.

Completing each step helps translate potential into performance in a role at Walser Automotive Group, and can help us connect an individual's talents and aspirations to specific opportunities where they can truly thrive and provide them with the guidance to succeed.

By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.

Summary: Putzmeister is a world-class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. When you join our team, you're not just taking a job-you're becoming part of a global legacy that builds the future, one pour at a time. As a Customer Support Specialist, you'll play a vital role in delivering the exceptional service that sets Putzmeister apart. You'll work with passionate professionals, cutting-edge equipment, and a company that truly values its people. If you're ready to make an impact and grow your career with an industry leader, Putzmeister is the place for you.

Essential Duties and Responsibilities:

• Respond to customer inquiries timely via telephone and/or email and log interactions in the Salesforce case management system. Inquiries may include, but are not limited to, parts lookup, pricing and availability, quoting, ordering, shipment tracking, etc.
• Collaborate with other departments to resolve customer and/or dealer complaints and issues in a timely and professional manner.
• Contribute to team goals and objectives by meeting individualized performance metrics and targets.
• Strong problem-solving skills with attention to detail and the ability to multitask.
• Perform additional duties as assigned or required.

Qualifications:

• Soft Skills include active listening, empathy, flexibility, conflict resolution, teamwork, collaboration, patience, and dependability.
• Must be able to work a flexible schedule between 8 a.m. and 5 p.m., with the potential for some weekday evenings and/or weekends.

Education/Certification/Training:

• 1+ years of experience in Customer Service
• Associate's or bachelor's degree preferred; consideration may be made based on related experience.

Work Environment/Physical Demands:

• While performing the duties of this job, the employee is in a typical office environment, occasionally exposed to noise, dust, and chemicals.
• Safety glasses and shoes must be worn at all times while in designated areas of the production floor or warehouse.

The above information includes the general details necessary to describe the principal duties of the job identified and shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA - incentives for company contributions
• FSA Plans
• Company-paid Life Insurance
• Company paid Short term/Long term Disability
• Paternity Leave
• 401K plan with company match
• Profit sharing
• Company events
• Education Reimbursement
• Boot Reimbursement
• Uniform Program
• Employee discount program

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