Find Your Dream Customer Support Job

As a Customer Care Executive for the Inbound US Voice Process with a focus you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered.

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

• Excellent verbal and written communication skills in English.
• Previous experience in a call center environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Job Title: Customer Support Executive

Job Type: Full-time

We seek a dynamic and customer-oriented individual to join our call centre team. As an inbound call centre candidate, you will handle incoming customer calls, answer queries, and ensure customer satisfaction with our products and services.

About Our Client: Our client is a renowned restaurant group in Australia, operating 9 locations nationwide. Established in 2003, they specialize in serving authentic Italian cuisine, offering a menu that features exclusive signature dishes available only at their restaurants. With a steadfast commitment to quality and tradition, they have earned a distinguished reputation as a leader in the Italian dining industry.

Responsibilities:

• Manage incoming calls, emails, and WhatsApp messages from customers, efficiently handling booking requests.
• Monitor email and WhatsApp communication channels to ensure no inquiries or complaints are overlooked.
• Provide detailed product and service information to customers.
• Address customer inquiries and resolve issues or concerns in a timely manner.
• Handle customer complaints professionally and work toward resolutions.
• Escalate complex complaints or issues to the appropriate department or personnel as needed.
• Maintain exceptional customer service standards during every interaction.

Job Location - Dahisar East, Mumbai

Mode - Work from Office

Requirements:

• Prior experience in a call centre or customer service.
• Need excellent communication skills.
• Availability to work flexible hours, including late night shift, early morning, and weekends, as required.
• Proficiency in using basic computer applications like web applications, excel, PowerPoint, etc.
• Immediate joiner would be preferred.

Greetings from Infosys BPM Ltd.,

We are hiring for Customer Support Voice Process for Bengaluru. Please walk-in for the interview on 29th May 2025 in Bengaluru.

Note: Please carry a copy of this email to the venue.

Interview details:

Interview Date: 29th May 2025

Interview Time: 10 AM to 1:00 PM IST

Interview Venue:

Infosys BPM Limited Ground Floor Axis Sai Jyoti,15th Cross 100 Feet Road, Sarakki, 1st Phase JP Nagar, Bengaluru, Karnataka - 560078

Landmark: Near Sindhoor Convention Centre

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Customer Support - Voice Process)

• Job Location: Bengaluru
• Qualification: Customer Support - Full time Graduates
• Experience: 1 - 2 Years

Job Description: Process Executive

Location: Bengaluru

Employment Type: Full-Time.

JOB DESCRIPTION:

The role requires to handle customer service queries through calls while delivering Excellent feedback

Key Responsibilities:

- Provide first-level resolution to the customers - Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary. - Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. - Build rapport with customers through active listening, effective communication, and attention to detail. - Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution. - Document and track customer interactions and technical issues in the service management system. - Stay up-to-date with product knowledge and industry trends to provide accurate information and support. - Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

Must adhere and non-negotiables:

• Excellent in communication
• Comfortable working in US shift
• 24 7, flexible shifts
• 100% WFO, no hybrid

Preferred Qualifications: Any Graduate

Documents to Carry:

• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Pointers to note:

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world.

Job Title: Customer Support Analyst - French

Location: Hyderabad

Position: Full Time

Required Experience: 2+years

Job Summary:

We are looking for an enthusiastic, customer-minded person that is looking to grow with our Customer Support team. In this role, you will handle Order Placement and Support. You will be answering questions about any order-related issues and provide guidance to our customers. Your superior customer service and empathetic skills along with a keen troubleshooting and problem-solving mindset will be challenged and rewarded. You will be collaborating with team members that operate as leaders in life sciences with the goal of improving patient care.

Role and Responsibilities:

• Fields incoming calls from US customers regarding orders for products. - must be able to handle the conversation in both English & French.
• Achieves SLA targets and call metrics to ensure high customer satisfaction.
• Understands order entry and processing procedures.
• Takes full accountability for customer satisfaction with a highly professional personality and demeanor.

Desired Skills:

• 2-4 years Customer Service experience in a high-volume contact center environment.
• Types 40+ WPM.
• Tech Savvy: typing, navigating through multiple applications while engaging with the customer.
• Strong written and verbal communication skills.
• Strong phone presence: Ability to navigate through phone queues while working towards maintaining contact center metrics and building strong relationships with customers.
• Proficiency in Windows, Excel, Word, and Ticketing Systems.
• Familiarity with SAP, Sales Force preferred.
• Medical device experience preferred.

Education & Certifications:

Bachelor's degree in any discipline.

Hello Folks

Greetings from Movate technologies formerly known as CSS Corp

Technical Voice Support Movate Ambit IT Park

Please find below Job Description for your reference

Job Title : Technical Support Voice Process

• Work Location: Ambattur Chennai ( Ambit IT Park) Experience: Minimum 1 year Into Technical Support voice.
• Education Qualification: Any bachelor's degree.

Roles and Responsibilities:

1. Assisting the USA customers through answering Inbound calls.

2. should be capable of handlining international calls.

3.Must be flexible to work in rotational night shift.

Required Skills & Desired Skills :

1. Excellent Communication Skills both in Verbal and written communication.

2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.

Perks and Benefits

• Both ways pick up and drop cab will be provided at the doorstep.
• If people are relocating from Outstation will get15days of accommodation from the company side.
• Provident fund
• Medical Insurance

PLEASE APPLY ONLY IF YOU ARE COMFORTABLE WORKING FOR NIGHT SHIFTS

Job Title: Support Specialist

Job Duration: Full time job opportunity with Benefits

Work Location: Ella , PL Compound, Morgans gate, Jeppu Market Road, Mangalore, Karnataka

Process Skills:

Respond to customer queries via inbound/outbound calls and emails within defined SLA's

Record interaction using client system with proper classification

Refer Knowledge base and perform task as per defined process

Follow up and closure of interactions to ensure customer satisfaction

Passionate about customer service

Comfortable with Rotational shifts, extended working hours and weekly offs.

Candidate should clear the V&A and online typing tests

Technical Skills:

Graduate freshers with excellent communication skills

Operating the computer- Intermediate

MS Office - Intermediate

Avaya/Phone Operating skills - Beginner

Fluent in Spoken and written English with effective Business Communication

Communication in neutral accent over phone

Active listening and probing skills

Basic knowledge of Insurance

Analytical skills

About US

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays