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Job Description:

The Customer Experience Data Analyst role exists to build an infrastructure for structured customer experience insights using industry standard tools like Power BI, AWS connectors, SAP, Salesforce & Genesys data lakes or platforms. The candidate will ensure accurate representations of data which will be used for strategic business reviews and organizational decision making.

This will be a 13/5 support role which would require a flexible schedule in terms of working hours & working days supporting the US time zone primarily.

Key Responsibilities:

• Capture data from internal systems (e.g., ERP, CRM, BI tools) and external sources

• Validate and clean data to ensure accuracy and consistency before analysis and reporting

• Build, develop, and maintain regular business reports (daily, weekly, monthly, quarterly)

• Automate reporting processes using tools such as Excel, Power BI, Tableau, SQL, or Python

• Analyse business performance against KPIs, targets, and historical trends

• Deliver actionable insights to support strategic decision-making

• Collaborate with departments like finance, sales, marketing, and operations to understand reporting needs

• Present findings and reports in a clear, concise manner to both technical and non-technical collaborators

• Build and maintain interactive dashboards for real-time performance monitoring

• Ensure dashboards are user-friendly and aligned with business requirements

• Ensure reports enforce to data privacy, regulatory, and governance policies.

• Maintain documentation of reporting processes and data sources

• Find opportunities to improve reporting processes and tools

• Implement practices in data visualization and reporting standards

• Respond to ad-hoc data requests and perform quick turnaround analyses to support business needs

Required Skills & Experience:

• Bachelor's degree in business, Finance, Economics, Computer Science, Statistics, or a related field.

• 5-7 years of experience in business analysis, reporting, or a related analytical role

• Demonstrable ability to analyse large datasets, spot trends, and derive insights

• Hands-on experience with BI tools like Power BI, Tableau

• Solid skills in Excel (formulas, pivot tables, charts, Power Query)

• Proficiency in SQL for querying relational databases

• Experience working with data warehouses or structured databases is often expected

• Understanding of business processes and KPIs, preferably in areas like finance, sales, marketing, or operations

• Ability to translate business needs into reporting requirements

• Experience working with multi-functional teams and presenting data to non-technical collaborators

• Exposure to process automation or scripting tools (e.g., Python, VBA) is a plus

• Team-oriented approach and Strong problem-solving skills

• Strong in data manipulation, visualization, and data storytelling

• Proven knowledge of MS Excel, SQL, and one or more BI/visualization tools

• Experience with data integration tools is helpful

• Superb attention to detail and a high degree of accuracy

• Strong problem-solving, critical thinking, and time management skills

• Effective verbal and written communication skills

DESIRABLE CRITERIA:

• Experience working or supporting the retail or convenience store sectors

• Understanding of store operations, point-of-sale (POS) systems, supply chain, and inventory turnover

• Experience generating reports that support store performance, promotional efficiency, and product/category performance

• Ability to analyze sales trends across regions, store formats, or customer segments

• Comfortable working in time-sensitive, high-volume, and multifaceted environments

• Able to deliver quick-turnaround insights during promotions, seasonal peaks, or executive requests

At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to craft your career path, life and health insurance, medical care package and many others!

Diversity sits at the heart of our company, and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Travel Requirement

Relocation Assistance:

Remote Type:

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to 53,235 students, nearly 12,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times has called "the most ambitious campus design program in the country."

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, the oldest and one of the largest cooperative education programs, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget stands at $1.85 billion, and its endowment totals $2 billion.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success.

Supports the design, implementation, and management of the program evaluation system with a focus on data analysis, reporting, and dashboard development in Smartsheet for accreditation readiness. Collaborates closely with the Program Coordinator and Program Manager to ensure integrated support for accreditation, CQI, and program performance monitoring.

Design, implement, and maintain the program evaluation system to ensure LCME compliance.Conduct data analysis and prepare reports for accreditation and program evaluation.Develop and manage dashboards using Smartsheet for tracking quality indicators and outcomes.Support evaluation tool design for curriculum-wide assessment.Collaborate on data integration across accreditation, CQI, and student performance metrics.Assist with LCME self-study preparation and documentation.

Bachelor's Degree in Business Analytics, Statistics, Computer Science, Mathematics, or related field.Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Two (2) years of business and/or ERP related experience.Basic knowledge of systems and database administration.

Master's degree in program evaluation, statistics, educational research, or related field.Experience with data analysis tools (SPSS, R, Excel) and Smartsheet.Strong communication and organizational skills.Experience in higher/medical education.Familiarity with LCME accreditation standards.

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. Eligibility varies by position and FTE. Highlights include:

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position.

Real Work-Life Balance

UC prioritizes work-life balance with a generous time-off policy, including:

Vacation and sick time

11 paid holidays and additional end-of-year paid time off (Winter Season Days)

6 weeks of paid parental leave for new parents

Additional Benefits Include:

• Competitive salary of $70,000
• Comprehensive health coverage (medical, dental, vision, prescription)
• Flexible spending accounts & wellness programs
• Professional development & mentorship opportunities

For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at .

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.

REQ: 99462