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TITLE: Business and Data Analyst

DEPARTMENT (S): IT

DIRECT REPORTS: N/A

REPORTS TO: Chief Administrative Officer

Location: Carlstadt, NJ

Pay Rate: $75,000-$95,000 Annually DOE

US Citizenship Required.

POSITION SUMMARY

The Business and Data Analyst will support CRM, Project Management and Financial Master Data activities and will identify and develop analytical information to drive process improvements and efficiencies across the business. The position will interact with divisional leaders to identify areas of improvement through qualitative and quantitative data capture and analysis from market data and daily operational data, presented in a logical and useful manner.

ESSENTIAL JOB FUNCTIONS

Business Data Analysis Activities

• Detailed data analysis, through compiling data sets together in Excel and comparing to other like data sets.
• Create reports from data across multiple systems to enable monitoring and tracking of key KPI's
• Detailed analytical review to understand outcome of reports and project level detail.
• Tactical reporting development to enable Divisional Leadership to manage business activities.
• Attend operational meetings as required

Process Improvement and Data Quality Management

• Support the creation, monitoring and updating daily of the Customer data maintained for all Divisions in the corporate CRM, Project Management and Financial Systems (Salesforce, Sitetracker, Sage, Power BI)
• Ensure the single source accuracy of information across the systems to ensure data completeness and quality
• Perform data conformity checks and data quality analysis
• Performs data updates based on changing business requirements, user requests, data-quality issues reported and create data cleansing action plan, etc.
• Problem solves issues relating to data inconsistencies to uncover root causes of errors and provide solutions
• Suggests process & tools improvements to the Business Process Owners
• Captures training needs and suggest improvements
• Creates necessary training documents based on findings and suggested improvements and facilitates and delivers such training
• Supports End-users in the execution of the processes
• Captures issues / inefficiencies identified in the execution of operational processes (as an input for process improvement
• Solicits feedback from key-users to drive improvements and share best in class practices

SKILLS AND ABILITIES

• High aptitude for analytical and detailed work
• Creative problem-solver, with the ability to think, plan, and execute on multiple projects autonomously and in an organized fashion, balancing the long-term and urgent needs of the team
• Demonstrated ability to work calmly and collaboratively in fast-paced and ambiguous environments, maintaining good judgment and the ability to escalate appropriately
• Must be able to perform in a high transaction volume environment
• Must be highly organized, flexible, deadline oriented
• Excellent project management and communication skills
• Must be a self-starter, able to produce with limited supervision in a fast-paced environment
• When business critical issues arise, must be willing to work outside normal business hours.
• Excellent writing, organizational, planning, and communication skills
• High energy, team oriented, data driven, and results-focused
• Other duties as assigned

MINIMUM REQUIREMENTS

• BA/BS Degree in Business/Finance or related field
• Expert level in MS Excel and MS PowerPoint and Adobe
• Ability to work in Carlstadt, NJ office

PREFERRED REQUIREMENTS

• Experience working in HRIS and Salesforce software
• Telecom infrastructure or construction industry experience

• Experience with Power BI, Sage Accounting Software or similar financial software
• Experience working with SiteTracker, or similar project management software

Primary Duties & Responsibilities:

• Provides quantitative and qualitative data analysis and reporting of patterns, insights, and trends to decision-makers in order to drive business decisions and address business questions.

• Creates and is accountable for high quality, value driven work that drives business outcomes; places the user in the center of decision making; and collaborates with team for speed, agility and innovation in work.

• Creates and produces forecasts, reports, dashboards, etc. to tell a story through data.

• Utilizes analytics and metrics to improve processes and provide data-driven forecasts that impact the business (costs, risks, etc).

• Deliver results to Department leaders and Stakeholders.

• Delivers results, insights and recommendations (written, verbal, presentations, etc) to business audience to support business decisions.

• Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems.

• Deep expertise in at least one business area or domain, with a broad understanding of the business and domains surrounding the main focus.

• Takes & applies design direction. Applies data visualization best practices to work deliverables.

• Seeks to understand business process, user tasks, and, as necessary, captures refined process documents.

• Implements best practices, methodologies, standards and processes to share across teams.

• Takes initiatives to design and develop deliverables based on interpretation of findings and business client needs on a wide range of analytical topics.

• Provides consultation to business clients and may participate in cross-functional teams to address business issues.

• Contributes to the growth & development of the organization through actively sharing results & insights across the teams and with Stakeholders.

• Identifies & captures business requirements, develops KPI frameworks.

• Regularly applies new perspectives, creative problem solving, and inter-departmental connections to improve analytical capabilities.

• Embraces continuous learning, curiosity, and ambiguity.

• Provides strategic direction and support for advanced analytics focused on answering detailed questions and telling a story around the data to support pre-client, client and field marketing initiatives.

• Helps define and implement consistent measurement standards and reporting across all programs, leverage data to inform key business decisions, and make recommendations on how to move programs forward.

• Provides data to drive actionable insights while making informed decisions.

• Supports Ad Hoc analytics requests from marketing stakeholders and builds out reports as needed.

Qualifications:

• Bachelor's degree in Computer Science, MIS, Mathematics, Statistics, Business, Marketing or related field.

• At least 4-5 years of professional experience.

• At least 4 years of experience working in marketing analytics related field.

• At least 3 years of hands-on experience doing marketing analytics work.

• At least 5 years of progressively responsible experience in research and data analysis, application of statistical research techniques, report or application development that support business decisions/outcomes.

• Expertise in development and application of analytical tools such as SAS, SQL, MS Excel, SPSS, R, Python, or other tool.

• Visualization tooling like PowerBI or Tableau.

• Familiarity with web analytics tools, Adobe Analytics preferred, and experience navigating various media partners and vendor UIs.

• Ability to access, gather, and analyze data from multiple internal and external sources to drive insights into business problems, decisions, and performance.

• Ability to articulate this knowledge as an expert at the department level and may be called on to provide insight at the enterprise level to provide detailed analysis.

• Strong understanding of marketing strategies across the customer life cycle.

• Subject matter expertise with marketing KPIs and a high degree of expertise with marketing programs.

• Ability to convey analytical and technical concepts to non-analytical and non-technical staff.

• Experience with strategic development and/or building propensity, media mix, multi-touch attribution, regression, predictive, or uplift models is a plus.

• Experience with campaign management tools and analytical platforms.

• Strong communication skills with a proven ability to build rapport and interact with cross-functional teams.

• Excellent analytical skills, and strong detail orientation with an ability to handle and deal with large amounts of data, unstructured business problems, and synthesize data for others.

Compensation Range:

Pay Range - Start:

$76,650.00

Pay Range - End:

$142,350.00

Geographic Specific Pay Structure:

We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

FIND YOUR FUTURE

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups

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