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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Director for Business and Data Analytics, you will be responsible for the development and implementation of multiple Data and Analytics sub-functions within USAA Bank Data, Analytics & Modeling that may include Information Strategy and Architecture, Information Management, Information Governance, Information Delivery Analytics & Insights Delivery, and Support. Lead the short-term and long-term strategy and vision of the assigned sub-functions in support of Bank Business Risk & Controls (BBRC) strategic risk programs such as the issue and member remediation, risk and control self-assessment oversight, Reg W and UDAAP compliance and reporting, and front-line quality assurance testing. Working with business partners and peers to set objectives across the different sub-functions that align with enterprise strategies.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, or Tampa, FL.

Relocation assistance is not available for this position.

What you'll do:

• Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics and information delivery.
• Oversees and coordinates the strategy of sub-functions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-CoSA partners.
• Responsible for successful end to end process of information management, analytics and delivery.
• Ensures industry trends and standard methodologies are evaluated and coordinated into current process, technology, and development of strategic plans.
• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.
• Leads data reporting to identify reporting opportunities, analytics, and sophisticated projects that includes retirement of reports and promotion of advanced self-service capabilities.
• Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives.
• Understands the business direction, environment, and strategies, to set the analytic direction and crafts strategy to implement the approach that will influence business and lead change.
• Influences and leads all aspects of innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.
• Leads all aspects of the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations.
• Identifies and pursues opportunities to apply advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's Degree in Statistics, Mathematics, Operations Research, Engineering or other quantitative field (e.g. finance or a social/behavioral science); OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years data and analytics related experience, generating results in a complex financial services organization.
• 3 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Strong business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
• Experience leading projects using Agile methodologies.
• Experience conducting moderately large-scale data analysis using internal and external data to support business decision making.
• Proven ability to tell a story through data and communicate effectively with executive level leadership.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Comprehensive knowledge of regulatory expectations for issue management including remediation of financial and non-financial impacts
• Broad knowledge of financial services products including deposit accounts, credit cards, personal loans and real estate lending
• Advanced business acumen and influencing skills, including experience operating in highly matrixed organizations
• Extensive experience in banking / financial services data, analytics, and reporting
• Hands-on knowledge of advanced analytics tools, techniques, and programming languages
• Experience designing and developing machine learning and artificial intelligence solutions

Compensation range: The salary range for this position is: $164,780 - $296,610.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Under the direction of the Chief Medical Officer/Director of the Office of Clinical Affairs (OCA), or their designee, the Director of Clinical Data, Analytics, and Performance will oversee a broad portfolio of clinical data and analytics strategy, MassHealth plan and provider clinical performance management, and internal and external reporting. This will include policy and strategy development, oversight and accountability for performance managing MassHealth's plans and providers to improve health care outcomes, and internally and externally communicating clinical performance data related to MassHealth's plans and providers.

Clinical Data and Analytics

• Provide strategic leadership for and oversight of OCA's clinical data strategy functions, including working across MassHealth teams to ensure data used to calculate clinical performance metrics used for value-based care programs are sufficient and accurate.
• Independently identify and resolve data quality/integrity issues impacting clinical measurement, including through demonstration of strong cross-functional management and problem-solving skills
• Lead clinical data strategy related to the evolution from hybrid quality measurement to electronic quality measurement
• Provide strategic leadership for and oversight of OCA's clinical analytics functions, including related to analysis of quality, equity, and population health performance data to inform MassHealth clinical policy and programs.
• Lead analyses to answer clinical questions using relevant clinical data sources (e.g., Medicaid and Medicare encounter data, Medicaid claims data, supplemental clinical data); demonstrate knowledge of specific skills/tools or approaches to best implement various analyses

Clinical Performance and Reporting

• Development and oversight of the Office of Clinical Affairs clinical performance management strategy, leading cross-functional efforts to consolidate a comprehensive, enterprise-level view of MassHealth plan/provider clinical performance (as determined by quality measure performance, equity measure performance, population health metric performance, and/or other clinical metrics) to include:
  • routine monitoring and reporting of clinical performance measures;
  • identification of priority areas of clinical performance management for MassHealth, in collaboration with other OCA and MassHealth leaders;
  • oversight of planning for and implementation of high-impact engagements with plans/providers on their clinical performance;
  • Aligning and coordinating clinical performance management activities with other MassHealth teams
• Oversee the development and implementation of OCA's clinical data reporting strategy, ensuring internal and external reports are aligned with regulatory requirements, internal performance priorities, deliver actionable insights, and are user-friendly and responsive for plan staff and leadership; ensure reporting strategy meets relevant regulatory or other requirements

Leadership

• Serve as a senior leader of the Office of Clinical Affairs, including a role on the OCA leadership team, leading strategic planning efforts, cross-Office team support and coordination, and focusing on integration across teams and workstreams to develop integrated and aligned strategy and team culture
• Serve as a lead interface for OCA for clinical data, analytics, performance & reporting with other teams throughout the agency including the Data and Analytics team, the Data Warehouse, the Accountable Care and Behavioral Health team, the Provider, Family, and Safety Net team, and the Office of Long-Term Supports and Services team to align data strategy with plan performance and reporting strategy, as well as identify and mitigate data issues impacting reports and analysis.
• Manage staff who are directly responsible for executing on projects to support data, analytics and performance & reporting goals.
• Provide support on intersecting clinical policy development and work;
• Other duties as assigned

• At least (5) years of full-time, or equivalent, experience working in health care clinical and/or quality measurement, healthcare data and analytics, and/or clinical performance management/improvement
• At least three (3) years of full-time or, equivalent part-time, experience serving in a supervisory or managerial capacity
• Advanced SAS/SQL (or similar software tool) programming skills
• Proficiency performing analyses using Medicaid or other payer claims and encounter data

PREFERRED QUALIFICATIONS:

• Senior manager with experience managing small-medium teams
• Previous work experience managing or mentoring more junior analysts
• Experience analyzing disparities in healthcare quality and access
• Very strong analytical problem-solver, with demonstrated expertise identifying, scoping, breaking down, and resolving through structured processes complex policy, operational, and implementation problems over periods of weeks or months
• Capable coach, who can transform his or her skills into direction, guidance, and successful delegation for an energetic and developing team of analysts
• Proactive and responsible "upward manager" who takes initiative to keep supervisors well informed and up-to-speed and is diligent about escalation chains and documentation
• Experienced presenter and facilitator, strong verbal communicator with the professionalism and confidence to successfully present hypotheses to both senior agency leadership as well as external stakeholders in both small group settings as well as large public venues;
• Experienced leader with ability to build consensus in a complex internal and external stakeholder environment, and land complex decisions
• Confident taking ownership of workstreams with high-level direction and guidance, and producing proposed plans of action in a self-driven manner