Greetings from Kellton Tech
Job Title: Business Analyst (ServiceNow, ITSM) (Clinical, Healthcare or Medical (R&D), Pharma) - Hyd
Location: Hyderabad (Onsite - Jubilee Hills)
Experience: 5-12 years
Employment Type: Full-time / Contract (as applicable)
Joining: Immediate to 30 days preferred
About Kellton:
We are a global IT services and digital product design and development company with subsidiaries that serve startup, mid-market, and enterprise clients across diverse industries, including Finance, Healthcare, Manufacturing, Retail, Government, and Nonprofits. At Kellton, we believe that our people are our greatest asset. We are committed to fostering a culture of collaboration, innovation, and continuous learning. Our core values include integrity, customer focus, teamwork, and excellence. To learn more about our organization, please visit us at
Role description
The role of the Business Analyst in the Innovative Medicine R&D ITSM Tool involves translating the needs of the clinical systems, specifically those used in the setup and management of clinical trials, into user requirements. The objective is to gain an understanding of the unique requirements of provide clear criteria to the platform technical team for solution development. Solutions apply to ServiceNow ITSM Modules, ensuring that the developed solutions align seamlessly with the specific demands of pharmaceutical research and global development initiatives.
Responsibilities
- Business Requirements Definition - Collaborating closely with e-clinical system teams to capture, understand, and translate their solution needs into user requirements for the SAM technical team. Ensuring that these requirements encapsulate the nuanced needs of Pharma R&D processes.
- Solution Expertise: Acting as a key solution expert during the design process, providing insights into system solutions that support user needs.
- Creation of solution demos, participating in Q&A's and contribution to the knowledge base.
- Incident Management - Update and management of requests via the ITSM tool, Incident and Request management
Education & Experience
- Bachelor's degree (University degree) or equivalent education / relevant experience required
- Experience in Stakeholder Analysis, Requirement engineering, or process modeling is required.
- Experience working with ServiceNow Technologies
- Knowledge of ITSM principles
- Demonstrated knowledge of clinical development processes
- A good understanding of Quality Assurance, Quality Control, and Compliance is required
- Proficiency in computer applications such as the MS Office suite is required
- Experience working in a global environment is required
- Strong communication, both written and verbal English, is required
- Able to operate with a minimum of supervision
- Experience working in a worldwide R&D environment is preferred
What we offer you:
Existing clients in multiple domains to work.
Strong and efficient team committed to quality output.
Enhance your knowledge and gain industry domain expertise by working in varied roles.
A team of experienced, fun, and collaborative colleagues
Hybrid work arrangement for flexibility and work-life balance (If the client/project allows)
Competitive base salary and job satisfaction.
Join our team and become part of an exciting company where your expertise and ideas are valued, and where you can make a significant impact in the IT industry. Apply today!
Interested applicants, please submit your detailed resume stating your current and expected compensation and notice period to
