Skill: Network Lead (Network Voice & Zscaler)
Exp level: 5+ years
Location: Bangalore
Hybrid mode
Preferred Immediate to 30 days joiners
JD:
Job Title: Network Lead (Network Voice & Zscaler)
• High-Level Scope: Network monitoring, first-line support, voice & Zscaler operations
• Technology Stack: Cisco, Zscaler, VoIP platforms, SolarWinds
Responsibilities:
• Lead and manage the network voice systems, ensuring efficient operations and security of Zscaler platforms.
• Oversee and drive optimization of network components, focusing on voice system performance and integration with cloud security platforms.
• Act as the escalation point for complex incidents and high-priority service requests across LAN/WAN, voice systems, and cloud security solutions.
• Ensure team alignment with operational goals and ensure efficient resource allocation across various support tiers.
• Coordinate with network engineers, voice specialists, and security teams to resolve complex network, voice, and security issues.
• Ensure timely incident response and escalation procedures for critical network and voice system failures.
• Implement best practices for performance tuning, capacity planning, and system updates for network infrastructure, including Cisco and VoIP platforms.
• Oversee the firewall management, including rule configuration, troubleshooting, and policy adjustments across Checkpoint, Fortinet, and Cisco ASA.
• Take charge of Zscaler operations (ZIA, ZPA), handling complex user, access, and performance-related issues, while collaborating with the security team for incident response and resolution.
• Manage RADIUS, Identity and Access Management (IAM), and other authentication services, ensuring seamless integration and network access control.Conduct regular reviews of network operations, ensuring continuous improvement and effective security compliance for Zscaler solutions.
• Lead the incident handling process, triaging and resolving escalated issues related to LAN/WAN infrastructure, Zscaler cloud security, firewalls, network security platforms, and wireless connectivity.
• Manage and perform routine network optimizations and system updates to maintain performance and minimize downtime.
• Drive the usage of SolarWinds, Viewtinet, and Syslog for performance monitoring, issue detection, and generating network performance reports.
• Use analytics to identify network bottlenecks, optimize network traffic flow, and implement improvements for network security and efficiency.
• Review network analytics regularly to propose changes or optimizations and drive continuous improvement.
• Oversee change management processes, ensuring smooth implementation of network changes and minimizing disruptions.
• Create and maintain network documentation, including network diagrams, configuration files, troubleshooting procedures, and knowledge base articles.
