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Job Title: Manager, Sales Operations & Licensing (Microsoft)

Department: Sales

Position Type: Remote- Full-time

Location: India

Company Overview:

Henson Group is an award-winning Azure Expert Managed Service solutions company that sells and deploys Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended the Henson Group for licensing, consulting, and managed services to corporations large and small. The company also offers competitive pay, medical insurance, paid maternity and parental leave, and generous paid time off.

At Henson Group, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash everyone's potential to ensure every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

We are seeking an experienced and dynamic Sales Operation & licensing Specialist to join our team. This role is pivotal in driving our growth strategy by identifying and developing new business opportunities and expanding our presence in the market. The ideal candidate should have a strong track record in sales, particularly in selling Microsoft Professional and Managed Services.

Specifically, the Licensing & Sales Operations Specialist will:

• Serve as the dedicated Microsoft licensing expert for sales, providing advisory support on all Microsoft licensing
• Evaluate Microsoft 365 licensing, usage, and cost structures to identify optimization opportunities and eliminate unnecessary expenses for client
• Ensure optimal license allocation and maximize ROI on Microsoft licensing investments

Sales Operations & Strategic Projects

• Managed Microsoft Partner Center Referrals ensuring leads are accepted in a timely fashion
• Assign leads to the appropriate salesperson in CRM as directed by Chief Revenue Officer (CRO)
• Identify and implement sales process improvements
• Track key sales Key Performance Indicators (KPI's) to provide insights & analytics
• Develop and implement sales strategies in coordination with Marketing team

General Responsibilities:

• Have outstanding organizational and management skills and an analytical approach to solving customer business issues.
• Consistently providing exemplary service to internal and external stakeholders
• Develop and implement strategic plans to achieve sales targets and expand our customer base.

Qualifications and Requirements:

• Bachelor's degree or Equivalent Combination of Education, Work Experience, and Certifications
• A minimum of 5+ years' experience directly involved in pricing Microsoft licensing for clients - Microsoft licensing expert
• Ability to communicate, present, and influence all levels of the organization, including executive and C-level.
• Understanding of selling solutions and creating value for business clients.
• Strong problem-solving, organizational, and interpersonal skills.
• A driven, self-motivated attitude with the ability to work individually and in a team environment.
• Forecasting and pipeline management.
• Business Relationships: confident and able to establish strong relationships with key vendors and partners to support solution selling.
• Embrace using CRM to track sales information and data.
• Proven ability to articulate the distinct aspects of products and services.
• Proven ability to position products against competitors.
• Demonstrable experience in developing client-focused, differentiated, and achievable solutions.
• Excellent listening and presentation skills.
• Excellent verbal and written communication skills.

Henson Group is an equal-opportunity employer committed to Diversity, Inclusion, and belonging. Individuals seeking employment at Henson Group are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Job Summary:

The Security Operations Center (SOC) Security L-2 Analyst serves in a SOC team, is responsible for conducting information security investigations as a result of security incidents identified by the Level-1 security analysts who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone).

The L2 SOC Security Analyst is expected to have a solid understanding of information security and computer systems concepts and should be ready to work in shifts.

An engineer in this position act as a point of escalation for Level-1 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques.

Job Description:

• Responsible for conducting information security investigations as a result of security incidents identified by the Level 1 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone),
• Act as a point of escalation for Level-1 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques.
• Should have experience in Developing new correlation rules & Parser writing
• Experience in Log source integration
• Act as the lead coordinator to individual information security incidents.
• Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks (tools, techniques, Procedures) in support of technologies managed by the Security Operations Center.
• Document incidents from initial detection through final resolution.
• Participate in security incident management and vulnerability management processes.
• Coordinate with IT teams on escalations, tracking, performance issues, and outages.
• Works as part of a team to ensure that corporate data and technology platform components are safeguarded from known threats.
• Communicate effectively with customers, teammates, and management.
• Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
• Provide recommendations in tuning and optimization of security systems, SOC security process, procedures and policies.
• Define, create and maintain SIEM correlation rules, customer build documents, security process and procedures.
• Follow ITIL practices regarding incident, problem and change management.
• Staying up-to-date with emerging security threats including applicable regulatory security requirements.
• Maintain an inventory of the procedures used by the SOC and regularly evaluate the SOC procedures and add, remove, and update the procedures as appropriate
• Publish weekly reports to applicable teams
• Generate monthly reports on SOC activity
• Secondary skills like AV, HIPS, DCS, VA/ PT desirable

Required Technical Expertise

• Must have experience in SIEM Management tool (QRADAR)
• Should have certifications like, ITIL, CCNA, CEH, VA (Product) Certification, CISM
• Process and Procedure adherence
• General network knowledge and TCP/IP Troubleshooting
• Ability to trace down an endpoint on the network, based on ticket information
• Familiarity with system log information and what it means
• Understanding of common network services (web, mail, DNS, authentication)
• Knowledge of host based firewalls, Anti-Malware, HIDS
• General Desktop OS and Server OS knowledge
• TCP/IP, Internet Routing, UNIX / LINUX & Windows NT

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Role Title:

Indirect Help Desk Support

Function:

Global Business Services

Level:

G2 - Specialist

Role Summary:

McDonald's has set an ambition to become a Global Indirect Sourcing and Procurement leader. To make this happen, we are standing up a new Global Indirect Sourcing and Procurement Organization (IS&P). This organization will help McDonald's to better leverage our scale and unlock sustainable value for our company and communities. We are transforming our Indirect Sourcing and Procurement capabilities, processes, solutions, and ways of working to create One McDonald's Way of buying Indirect goods and services responsibly.

The Indirect Help Desk support role will ensure that users can efficiently navigate procurement tools. Help Desk Support professionals address technical problems, resolve user errors, and escalate more complex issues to higher-level support teams or IT departments when necessary. They also assist in user training by offering guidance on system functionalities, best practices, and process workflows.

This role is expected to help maintain knowledge bases, FAQs, and documentation to enable self-service for users and reduce ticket volume. The role involves responding promptly to help desk tickets, ensuring service level agreements (SLAs) are met, and providing clear, courteous communication to ensure user satisfaction. Help Desk Support professionals play a crucial role in minimizing disruptions to procurement activities, ensuring smooth system operations, and contributing to the overall efficiency of the procurement function.

Key Responsibilities:

• Provide first-line support for procurement software and tools, assisting users with issues related to procurement systems, order management, and supplier inquiries
• Address and resolve user queries related to procurement processes, tools, and systems
• Conduct training sessions for staff on procurement systems, policies, and best practices.
• Maintain up-to-date documentation of processes, FAQs, and troubleshooting guides for reference
• Work closely with procurement teams and Global Tech departments to escalate and resolve complex issues
• Gather user feedback on procurement processes and systems to identify areas for improvement

Knowledge and Skill Requirements:

• Minimum Associate's degree required
• Relevant entry-level experience with or education in Business, IT, Sourcing & Procurement, or general Supply Chain background
• Experience in SAP Ariba is required.
• Experience in ServiceNow OR any Ticketing tool is required.
• Experience in Helpdesk support is required.

Good To Have Skills:

• Skills: Customer Service, Technical Aptitude, Compliance Management, Attention to Detail, Delivery Excellence

SUMMARY

Operating Command aka Network Operations Team provides 24/7 Support to maintain system health, infrastructure health and product health. They key areas of work involve monitoring system health dashboards that are maintained in-house and externally with an alerting mechanism, demonstrating advanced knowledge to troubleshoot and resolve the issues, collaborating with Hybrid Infrastructure and Engineering Groups to ensure restoration of services.

PRIMARY RESPONSIBILITIES

• Overseeing the shift-wise operations of the Operating Command to ensure that systems and networks are running smoothly.
• Conduct Shift Handover Meetings and warm handover the open volume and handling the punctuality of the team members for Login/Logout along with placeholding the shift schedule in alignment with the workload spread.
• Dispatching the volume of work from various tools, remediate and prevent reoccurrences.
• Driving the technology teams and focal points to ensure that the System health and product health is maintained in line with various monitoring tools, internal reported issues and customer reported issues.
• Assess system performance through monitoring dashboards and recommend improvements.
• Participate in CAB calls and drive the implementation of assigned steps in Change requests.
• Perform Transition of Shift-Left Areas of work and New Piece of work.
• Maintain a cordial relationship with team members and dispatch work in shifts.
• Developing and implementing standard operating procedures in line with Business Process Inventory.
• See to it that the Daily BAU is in sync with the organizational business goals.
• Drive Process Improvement Initiatives through identifying Pain-Points and long-standing challenges by conducting periodic meetings with action items.
• Assist in Reporting and publishing the periodic volume reports.
• Create shift schedules basis incoming volume coming from various working components.
• Handle, drive and document the trainings internal and external for Operating command.
• Perform Alert analysis and collaborate with Hybrid and Engineering Teams to optimize the alerts and batch jobs.
• Drive the deliverables at required intervals such as War room chats, Technical Improvement Reviews.
• Keep oneself updated on daily criticals, postmortems and assist Incident Managers as necessary.
• Identify areas of automation and coordinate with relevant teams to implement.
• Maintain issue trackers and drive each issue to closure with an artefact.
• Perform TNI - Training needs Identification and come up with challenges from BQ resources.
• Ensuring that the team procedures are up to date and compliant.
• Keeping up to date with the latest industry trends and technologies in IT operations.
• Maintain KT Trackers and fulfill the Knowledge Transfers and access issues to the New Joiners
• Identify the room for improvement by scrubbing a sample of alerts/ tickets and relevant measures.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• 8 or more years of experience in IT Operations and flexible for a 24/7 environment.
• Strong interpersonal skills with the ability to relate effectively with employees at all levels.
• Strong knowledge of IT Service Management and ITIL is a must, certifications are an advantage.
• Highly proficient in Ticketing tools like Salesforce or equivalent CRM.
• First-hand Experience in handling Business emergencies and ability to multitask.
• Has passion and committed to the success and growth of the team.
• A credible enthusiast with a relentlessly positive attitude and trust.
• Key traits like prioritization, accuracy, and attention to detail are critical.
• Strong knowledge of service management processes like incidents, service requests, change and problem. Working knowledge of ticket tracking tools like Salesforce or equivalent.
• Ability to work independently, possess a clarity of objective and not hesitating to ask.

About the Company - Kempegowda International Airport, Bengaluru (KIAB/ BLR Airport), named after founder of the City - Hiriya Kempegowda - has the unique distinction of being the first Greenfield Airport in India, established on a Public-Private Partnership (PPP) model. This heralded a revolution in Indian aviation, as more airports in the Country were privatised, thereafter.

JOB PURPOSE:

We are seeking a highly skilled Network and Communication Leader with upto 18 years of experience to oversee our organization's network infrastructure and ensure secure, efficient, and continuous communication systems. The ideal candidate will have a strong background in network engineering, including expertise in CISCO, FortiGate firewalls, Wi-Fi, Mobile network 3G/4G/5G, CCTV, TMRS, IP Phones systems.

PRINCIPAL ACCOUNTABILITIES:

Leadership and Management:

• Leading a team of network and security engineers to provide 24x7 support, Provide technical leadership and mentorship to network engineers and support staff.
• Demonstrate ownership and leadership in his/her role.
• Manage vendor relationships, overseeing service agreements and ensuring the delivery of high-quality products and services.
• Provide training and development opportunities for the operations and support team to enhance their skills and knowledge.
• Stay current with emerging technologies and trends in network security, communication systems, and surveillance technologies.

Network and Communication Support:

• Design, Planning and implementing network solutions and upgrades.
• Ensuring network security and compliance with standards.
• Managing network devices throughout their lifecycle.
• Oversee network performance, troubleshoot issues, and provide timely resolutions to maintain high availability and reliability (Wifi/Switches/Routers/Firewalls/TMRS etc).
• Oversee firewall configurations to safeguard the network against threats.
• Develop and enforce network security policies and procedures in accordance with industry best practices and regulatory requirements.
• Ensure backup of devices/configuration and ensure timely testing for restoration.
• Conducting regular inspections and repairs of tower structures.
• Installing and maintaining wireless communication systems, including cellular and microwave equipment.
• Ensuring safety protocols are followed during tower climbs and maintenance.
• Develop and implement airport telecom strategy (4G/5G/ Private LTE)
• Develop and implement strategic plans for network and communications, aligning with BIAL's overall IT strategy and business objective.

New Requirement:

• Participate in product/vendor evaluation process for any RFP/RFQ
• Work with ARB and provide design recommendations.
• Write BRD, RFP for operational requirement work with stakeholders for approval/vendor selection/implementation of projects.
• Work with business teams/vendors on various POC.

Process Improvement:

• Develop and maintain standard operating procedures (SOPs) for Network support.
• Identify areas for process improvement and implement best practices.
• Ensure compliance with ITIL and other relevant frameworks.
• Adhere and improve on KPIs and SLAs relevant to Network uptime, incident resolution, customer satisfaction, etc
• Create and execute BCP plans.
• Identify and implement best practices.
• Conduct regular system audits, performance monitoring, and maintenance to prevent downtime and outages

Stakeholder & Financial Management:

• Act as the primary point of contact for Network and communications related matters.
• Ensure Compliance as per Bial and other regulatory guidelines.
• Be Audit ready and Face and lead Audits for Network and communications.
• Collaborate with business units to understand their needs and requirements and address the same.
• Communicate effectively with various vendors/OEMs and other stakeholders.
• Manage relationships with external vendors, ensuring that Service Level Agreements (SLAs)/Operations level agreements (OLA) are met and that services are delivered according to agreed-upon standards.
• Collaborate with internal stakeholders, including airline partners, airport operations, and security teams, to align network and communications team with business needs.

Reporting and Documentation:

• Prepare and present regular reports on network and communications metrics and performance.
• Systematically track and close issues/actions and key deliverable.
• Maintain accurate documentation, processes and procedures.

Education qualification and certifications

• Qualification: BE / B. Tech / Diploma in Communication, Computer science or equivalent
• Prior experience in Aviation/Airport/Telecom industry.
• Experience with various Network and communications technologies like CISCO/Avaya/Fortinet
• Knowledge of Software defined network (CISCO SDA Fabric)/Firewall/Switches/routers/4g/5G and Awaya Unified communications.
• CCNA/CCIE or equivalent certification
• Excellent organizational and project management skills
• Excellent problem solving and analytical skills.
• Strong communication and interpersonal skills.
• Excellent MS office skills (PowerPoint/Word/Excel etc.)
• Experience with ITIL or other relevant frameworks is a plus.
• Advanced level cisco certifications.

Experience - Upto 18 years in Network and Communications Support in a multivendor environment, with 5+ experience in a leadership or managerial role.

Data Analyst / Operations Research Data Scientist

Main skill requirements:

Proven knowledge of coding in Python

Advanced knowledge of regression & linear optimization (Python based, relevant libraries:

pandas, numpy, scikit-learn, or-tools)

2+ years of working experience in data analytics with proven project/solution track record

Skills in data analysis & visualization (Python based, relevant libraries: pandas, numpy, plotly)

Experience as Operations Research analyst or similar: worked with optimisation models

(e.g. Integer and Linear Programming) in the past

Projects related with energy markets

Worked in similar/ relevant industries: gas/ oil/ energy

Main responsibilities:

Data Analysis and Preprocessing: Adapt process plant model structures based on specific

plant data. Analyze, validate and clean past operation data, validate operation limits, and

update affected regression calculations

Model Validation and Testing: Run the models against past operations data, ensuring

compliance with upper and lower limits, production ramping speeds, and other

parameters. Test optimization models against historical data and the plant model and

optimise it.

Technical Integration: Coordinate the technical integration process with the business,

project management and other involved parties. Ensure working integration to adjacent

systems (e.g. Historian database, plant control system, etc.

Report insights to stakeholders Communication and Coordination: Engage in effective

communication with business and ROC (Remote Operations Center) regarding process

parameters, constraints, and test results. Support business value estimation by running

scenarios against simulations and past data.

Test Management and Continuous Optimization: Manage tests, ensuring execution and

thorough analysis. Establish and maintain optimization models to run continuously. Monitor

run performance and take proactive actions if runs deviate from expectations.

Soft skills:

Self driver attitude: Execute tasks self-responsible. Can-do and get-stuff-done attitude is

crucial

Good communications skills, able to effectively discuss project requirements with different

hierarchy levels and disciplines (engineering, business, etc.)

Fluent English (spoken and written) is a must, Portuguese is a plus

Main working location will be Portugal (Lisbon)

Willingness for business travel (on an occasional basis)

About RateGain:

• RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 3,200+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.
• RateGain today is one of the world's largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.
• Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 16 Global Fortune 500 companies in unlocking new revenue every day.

Exploring the role:

• We are seeking an experienced and highly analytical Manager, Data Operations to lead the sourcing, cleansing, enrichment, and uploading of target account and contact data into Salesforce. As an Individual Contributor, you will be responsible for building a high-quality database of target hotel accounts and ICP contacts, solving complex data challenges using advanced tools like Python, and ensuring the integrity and usability of the data to drive sales and marketing success.
• This role demands a proactive problem solver with expertise in data manipulation, advanced matching algorithms, and a strong understanding of Salesforce and data governance practices.

How your day will look like/Job responsibility:

Data Sourcing & Enrichment:

• Source hotel account and contact data from multiple databases, third-party vendors, and other sources. Enrich data by appending fields like ADR (Average Daily Rate), account segmentation, and key contact ICP information.

Advanced Data Matching & Standardization:

• Solve entity resolution challenges by developing and implementing logic and algorithms (e.g., fuzzy matching, NLP) to match accounts and contacts across disparate sources with variations in names and attributes. Build and execute scripts in Python or other advanced tools to automate data cleanup and matching processes.

Salesforce Data Management:

• Oversee the upload of cleaned and enriched data into Salesforce, ensuring compliance with account hierarchy, segmentation, and field mapping standards. Perform regular data quality audits, deduplication, and data governance checks to maintain database integrity.

Data Automation & Tool Development:

• Create reusable scripts or tools using Python, APIs, or SQL to streamline sourcing, processing, and updating workflows. Leverage tools like Pandas, NumPy, or other frameworks for advanced data manipulation.

Cross-Functional Collaboration:

• Partner with sales, marketing, and RevOps teams to align on ICP definitions, segmentation, and database priorities. Act as the go-to expert for data quality, structure, and reporting requirements.

Analytics & Reporting:

• Develop dashboards and reports to measure database health, track progress, and identify gaps in the target accounts and contact database. Provide actionable insights to optimize sales and marketing targeting strategies.

Education & Work Experience:

• Bachelor's degree in Data Science, Computer Science, Information Systems, or a related field.
• 5+ years of experience in data management, analytics, or CRM administration (Salesforce experience required).

Knowledge:

• Strong expertise in Python for data manipulation, fuzzy matching, and automation.
• Proficiency in SQL and experience with data processing libraries (e.g., Pandas, NumPy).
• Experience with text-based similarity matching, entity resolution, or machine learning techniques for data cleanup is highly preferred.
• Deep knowledge of Salesforce data structures, tools (e.g., Data Loader, deduplication tools), and data governance best practices.
• Familiarity with data cleaning tools such as OpenRefine, Alteryx, or similar platforms.
• Experience in B2B SaaS or the hospitality/travel industry is a strong plus.

Skills:

• Exceptional analytical and logical problem-solving skills.
• Ability to handle and manipulate large datasets efficiently.
• High attention to detail and commitment to data accuracy and quality.
• Strong collaboration and communication skills for cross-functional work.
• Proactive, self-driven, and comfortable working independently as an Individual Contributor.

Attitude:

• A strategic, high-impact role in building a world-class target account and contact database.
• Opportunities to work on advanced data challenges and build scalable solutions.
• A collaborative, fast-paced work environment in the SaaS space.
• Competitive compensation, benefits, and growth opportunities tailored to your career goals.

Equal Opportunity Employer:

We are proud to be an equal opportunity employer and are committed to providing a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Company: Leading Shopping Mall

Location: Vadlapudi, Vishakhapatnam

Job Title: SAP Operations - Business One/ Hana

Experience: 5+ years in Retail background (Mandatory)

Salary: 10-12 lacs P.A

Job Description:

Lead the SAP S/4HANA transformation and oversee operations for all retail-related SAP modules (e.g., Retail, MM, SD, FMS, CAR, FI/CO).

Align SAP initiatives with business goals across merchandising, pricing, POS, inventory, warehousing, and customer engagement.

Guide and mentor a team of SAP consultants, developers, and analysts to ensure delivery excellence.

Manage SAP projects including greenfield implementations, rollouts, and upgrades.

Collaborate with cross-functional retail teams to gather requirements and deploy scalable SAP solutions.

Ensure high availability and performance of SAP HANA systems and integrations with CRM, eCommerce, and WMS platforms.

Drive digital retail innovation through SAP technologies including Fiori, CAR (Customer Activity Repository), and Analytics Cloud.

Maintain vendor relationships and oversee SLA compliance with SAP and implementation partners.

Ensure system compliance with retail audit, security, and data protection standards.

Position Summary

We are seeking a skilled and highly motivated Cyber Security Analyst (Offensive Operations) to join our team . The selected candidate will be responsible for conducting offensive cyber operations against illicit online platforms, including illegal websites, dark web services, unauthorized Android apps, and digital services engaged in unlawful activities. You will play a key role in data infiltration, extraction, analysis, and reporting, helping enforce national cybersecurity laws and protecting national digital infrastructure.

Key Responsibilities:

• Conduct penetration testing, exploitation, and vulnerability assessment of illegal websites and mobile apps.

• Perform ethical offensive operations to identify, infiltrate, and collect actionable intelligence from online targets.

• Analyze Android apps (APK reverse engineering) to discover malicious or illegal functionalities.

• Use OSINT (Open Source Intelligence), dark web monitoring, and custom tools for tracking illicit cyber activities.

• Develop and deploy custom exploits, payloads, and scripts for covert cyber operations.

• Work with legal teams and law enforcement to ensure compliance with laws during operations.

• Document operational procedures, create detailed technical reports, and maintain digital evidence.

• Collaborate with cyber forensic, malware analysis, and incident response teams as needed.

Preferred Skills (Not Mandatory):

Prior work experience with intelligence agencies or law enforcement cyber units.

• Certifications: OSCP, CEH, GPEN, or equivalent.

• Familiarity with C2 frameworks like Cobalt Strike or Empire.

• Experience with mobile malware analysis and custom payload creation

JOB DESCRIPTION

The Global Networks & Asset Protection team plays a vital role in ensuring a technologically advanced and highly scalable infrastructure and support services which not only meet our business partner's needs for today, but ensuring a robust roadmap for the coming future. Our ultimate goal is to create a smooth and hassle-free experience for our enterprise business and technology partners. Operating in a dynamic and high-energy setting, the GNAP team places great emphasis on setting and achieving goals, prioritizing well-being, and fostering personal growth through our core values. A day in the life: You'll support the Global Networks & Infrastructure team by ensuring the reliability of our physical security systems-access control, video surveillance, and related infrastructure-across retail, corporate, and distribution sites. As a key technical and network resource, you'll help troubleshoot system and connectivity issues, monitor performance, and collaborate with internal teams and vendors to maintain seamless operations The role: • Support service/operational delivery for Asset Protection, Access Control, and network-related infrastructure. • Troubleshoot, diagnose, and resolve issues with on-premise network video recording devices and related connectivity concerns. • Regularly check the status of video surveillance cameras, NVR devices, and associated network components to ensure they are online and functioning. • Manage tickets in ServiceNow, providing timely updates and meeting SLAs and KPIs. • Ensure smooth and efficient operations of video surveillance, access control, and supporting network systems. • Collaborate with internal/external partners to support upcoming planned deployments, including network readiness assessments. • Support queue management by identifying trends, opening Parent and/or Problem tickets, and escalating to the correct teams for quick resolution. • Contribute to the improvement of processes, network reliability, and implementation of new technologies. • Demonstrate professional and effective communication skills to support users, peers, and cross-functional partners. This comes in all forms of communication: telephone, email, remote sessions, and in-person. All touch points to be documented in incidents. • Build a positive working relationship with our retail team, 3rd party vendors, integrators, and cross-functional partners. • Collaborate with vendors to resolve longstanding support tickets and proactively develop solutions for potential issues • Participate as a technical project resource as and when required, including network-related initiatives. • Participate in on-call rotation as required.

REQUIRED SKILLS AND EXPERIENCE

- 3+ years of technology related experience and network certification such as Cisco CCNA

- Strong foundational knowledge of OSI layers 1-4, switching (e.g., VLAN, STP, FHRP), firewalls, wireless, and cloud networking

- Experience with Cisco SD-WAN, IOS-XE, Meraki, Palo Alto, Infoblox, Azure/AWS networking, and ServiceNow preferred

- Strong grasp of networking principles such as IP addressing, subnets, VLANs, routing, and firewall rules.

- Understanding the basic principles around incident management including creation and classification, investigation and diagnosis, resolution and closure

- Effective communication skills for incident reporting, collaboration, and technical updates

NICE TO HAVE SKILLS AND EXPERIENCE

- Familiarity with routing protocols such as OSPF and BGP is a plus - Basic knowledge of video surveillance technologies, including IP/analog cameras, resolution settings, and image sensors.

18-23 LPA

Let me tell you about the role

The Operations Automation Specialist will function as a technical specialist and will have expertise of physical and digital technologies and their practical application in industry, e.g., automation systems, IIOT, Process Control, Network security, Maintenance and Reliability etc. They will join a squad as part of the wider IIOT team within Oil and Gas Technology, gaining exposure to groundbreaking technologies and their real-world applications. The Operations Automation Specialist will interface closely with other technology experts, and business partners in researching, crafting, testing and detailing IoT solutions to meet business challenges across a wide range of domains including Production, Projects, Subsurface & Wells, Crisis, Renewables, and Refining.

What you will deliver

• Identify sensor and monitoring platforms to bring the right data at the right time to the right location. Provide solutions to issues related to the connection of networks and platforms pertaining to IIOT solutions. Work with architecture and networks to bring data into bp systems and work with cloud platforms for IoT data storage, processing, and analysis.
• Design, code and test features of IIOT and Robotics solutions e.g. integrating physical sensors, robotics technology, network gateways and emerging technology solutions in the with bp cloud platform. Implement E2E testing prior to deployment ensuring consistent performance. Collaborate with DevOps teams for efficient cloud deployment.
• Work in an agile environment, embracing a sprint methodology and actively participate in prioritisation reviews, suggesting improvements, and groundbreaking innovative ways.
• Collaborate with multi-functional teams to develop and integrate ground breaking solutions for diverse IIOT and Robotics applications in the Oil and Gas Industry.
• Implement solutions for remote device management and monitoring. Fix and resolve IIOT and Robotics system issues promptly.
• Align with bp Digital Security measures to protect physical IoT devices and data. Practice safety standards at all times.
• Ensure compliance with privacy regulations, industry standards and import & export guidelines related to hardware devices and software applications.
• Participate in securing bp's intellectual property in form of patent filing and publications
• Install or assist with the installation, maintenance, and general support of systems pertaining to physical test facility simulating network and hardware field environments
• Identify robotic platforms that have the ability to perform appropriate movement that meet area classification requirements and integration with bp's cloud platform
• Mentor and train junior members of the Operations Automation team

What you will need to be successful (experience and qualifications)

• Proficient knowledge of sensors and integration experience in on-premise and cloud networks. Required experience in end to end implementation of IIOT solutions as per Industry 4.0 standards.
• Experience with application of Robotics Technology (quadrupeds, crawlers, drones etc.) in remote monitoring will be a plus.
• Expertise in automation systems and firm grasp of IIoT architecture and principles
• Field Testing and Proof of Concept deployments and results documentation. Monitoring the performances of newly deployed sensors and systems
• In-depth understanding of computer programming and network security and knowledge of machine learning and AI
• Proficient with multiple programming languages such as Python, Embedded-C
• Knowledge of device and data security
• Work and collaborate well with others
• Good communication skills
• Strong analytical and problem-solving skills

Qualifications:

• Experience - Minimum 8+ years in a similar role
• Bachelor's degree or equivalent experience in Computer Science, Electronics Engineering, Instrumentation Engineering.
• Ability and readiness to work in a fast-paced, rapidly changing, collaborative environment.

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Role: Mainframe Security RACF Operations

Experience: 5-9 Years

Location: Bangalore

OVERVIEW OF THE ROLE

This position is for Mainframe RACF Security Operations role in the Mainframe Security Team. The resource will be in located in India Bengaluru Office and expected to work hours overwrap with New York (EST) working hours. Duties and responsibilities will include but are not limited to the following: Senior RACF administrator skill set support of Mainframe RACF Security Operations and Support. Design/ support Firm's mainframe initiatives related to encryption (such as pervasive encryption) and authentication (such as Kerberos, Digital Certificates). Assist with administrative user and application access requests. Interact with technology teams such as Systems Programming, DBA, CICS/MQ Support, etc. Develop technical solutions to business problems based upon security best practices. Develop automation, tooling, reports, utilities, and batch programs. Troubleshoot and track issue tickets with various teams and users. Participate in an on-call rotation and address questions / issues. Coordinate with Security Management team to review security proposals and assess technical feasibility.

Required:

• College graduate with 5+ years related work experience on the mainframe.
• Advanced experience with IBM RACF administration and IBM Z-Secure including configuration/ internals.
• Knowledge of PKI and experience working with the implementation and support of digital certificates, Kerberos, SSL, SSH.
• Ability to program in at least one command Mainframe batch and reporting language (such as: JCL, CARLA, REXX, CLIST, ISPF, SAS)
• Experience with z/OS utilities and facilities (such as: ISPF, TSO, SDSF, JES)
• Experience with database technology (such as: Sybase, DB2, SQL)?
• Understanding of security concepts and technologies.
• Capable of working independently with limited oversight
• MS Office business application experience (Excel, Word, Access, Power Point)
• Excellent verbal and written communication skills.
• Must be a team player and foster a team first environment and culture Desired
• Experience with IBM-ZSecure, CA/Broadcom Compliance Manager
• Experience with distributed technology (such as: UNIX, USS file systems)
• Knowledge of PERL, shell scripting, OpenSSL, SSH. ?
• Good project planning, organization, time management skills and ability to multi-task
• Prior experience with Systems Programming, Mainframe Network engineering, Middleware (such as: MQ Series, etc.)

ANSR is hiring for one of its client.

About Visy:

Visy is a family-owned Australian business and a global pioneer in sustainable packaging, recycling and logistics. They operate across 150 sites globally, including operations in Asia, Europe, and the USA, supported by a dedicated workforce of over 7,000 employees. It is Australia and New Zealand's largest manufacturer of food and beverage packaging, made from household recycling. As Australia's largest recycler, it processes 40% of Australian households recycling. Visy also supports customers with logistics, packaging supplies, point of sale displays and more. At Visy India, their technology hub in Hyderabad, they are expanding their technical capabilities to support their global business.

Primary Responsibilities:

This role requires a balance of strategic leadership and hands-on execution. The successful candidate will both contribute directly to key deliverables and lead a high-performing team to ensure excellence across the following areas:

• Operational Oversight
• Lead and continuously improve data pipelines, analytics workflows, and reporting operations-ensuring consistent availability, high data quality, and operational efficiency.
• Reporting and Analytics Enablement
• Oversee the delivery of accurate, timely, and business-relevant dashboards and reports that empower decision-making at all levels of the organization.
• Governance and Risk Management
• Uphold enterprise data governance, privacy, and compliance standards, while actively identifying and mitigating operational risks.
• Stakeholder Engagement
• Serve as a strategic liaison between business leaders, IT, and analytics teams- translating business priorities into actionable data initiatives and operational plans. Ensuring that activities are focussed on delivering sustainable value to the organisation.
• Team Leadership and Mentorship
• Manage, mentor, and inspire a team of data professionals, cultivating a culture of accountability, agility, innovation, and continuous improvement.

Experience & Qualifications

Mandatory:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum of 8 years of progressive experience in data operations, analytics, or business intelligence.
• At least 2 years in a senior leadership or operational management role, ideally within a mid-to-large-scale enterprise.
• Proven track record of delivering enterprise-wide data initiatives and leading high-performing, cross-functional teams.
• Hands-on experience managing complex programs in cloud-based data environments, with a strong preference for AWS platforms.

Desirable:

• AWS Certification in Data Analytics or Cloud Practitioner.
• Certifications in project management (e.g., PMP, PRINCE2), Agile/Scrum, or data governance.

Skills (Technical, Business, Leadership):

• Demonstrated success leading, mentoring, and developing high-performing teams within data and analytics environments.
• Skilled communicator with the ability to distil complex data concepts for both technical and non-technical stakeholders.
• Solid understanding of key business processes including Quote to Cash, Procure to Pay, Hire to Retire, and Plan to Produce, with experience in packaging or manufacturing highly desirable.
• Proven ability to manage stakeholder expectations and balance competing demands for resources.
• Expert-level proficiency in SQL, data modelling, and analytics engineering best practices.
• Advanced experience with business intelligence tools such as Power BI and SAP Business Objects.
• Hands-on expertise in ETL/ELT processes, orchestration tools, and modern data warehouse platforms (e.g., Amazon Redshift).
• In-depth knowledge of AWS cloud services, including S3, Glue, Athena, Redshift, and Lambda.
• Strong understanding of data governance frameworks, privacy regulations, and compliance standards.
• Proficient in using project management and workflow tools such as ServiceNow and Jira.

We are seeking a dedicated and proactive Network & Voice Operations Engineer to join our team. The ideal candidate will have 2-4 years of experience in NOC operations with strong communication skills, a deep understanding of incident management, and a foundational knowledge of voice and messaging technologies. This role involves working in a 24/7 operational environment.

Job Title: Network & Voice Operations Engineer

Experience: 2 to 4 Years

Location: Chennai

Shift: 24/7 Rotational Shift (Mandatory)

Type: Full-Time

Key Responsibilities:

Network Operations & Monitoring

• Monitor network and system alerts in a 24/7 NOC environment.
• Perform initial triage of incidents and escalate as necessary.
• Perform health checks and proactive monitoring of network components.
• Collaborate with cross-functional teams to resolve operational issues.

Incident Management

• Handle and log incidents in ITSM tools.
• Communicate incident status and resolution details to stakeholders.
• Ensure adherence to SLAs and follow ITIL best practices.

Voice Operations

• Support VoIP-based communication systems.
• Troubleshoot and manage issues related to SIP, RTP, and SBC.
• Analyze call flows and diagnose issues in VoIP environments.
• Maintain documentation for voice infrastructure and configurations.

Optional - Messaging Support (Preferred but Not Mandatory)

• Basic understanding of SMS/MMS flows.
• Familiarity with SMSC, SMPP, A2P/P2P message routing.

Key Skills & Competencies:

Must Have:

• Hands-on experience in a NOC or Network Operations environment.
• Strong knowledge of VoIP, SIP, RTP, SBC.
• Experience with incident management tools and monitoring systems.
• Excellent verbal and written communication skills.
• Willingness to work in 24x7 shifts, including nights and weekends.

Good to Have (Optional):

• Knowledge of SMS C, SMPP protocols.
• Familiarity with SMS/MMS routing and messaging platforms.

Qualifications:

• Bachelor's degree in Engineering, Computer Science, or related field.
• Industry certifications (CCNA, CompTIA Network+, etc.) are a plus.

Hi,

We are having an opening for Network Operations Manager at our Mumbai location.

Job Summary :

We are looking for a highly skilled and strategic Network Operations Manager to lead and manage our enterprise-wide IT and OT network infrastructure. The role demands an experienced professional with 12-15 years experience in network operations, demonstrating expertise in managing complex network environments, leading technical teams, and ensuring optimal network performance and security, network operations, IT/OT convergence, vendor and SLA governance, and segmentation strategies to ensure security, availability, and scalability of network services.

The ideal candidate will play a key role in managing daily operations, overseeing major transformation projects, and driving secure connectivity across both corporate and industrial environments.

Areas Of Responsibility :

Network Operations & Monitoring

• Manage enterprise-wide IT and OT network operations, including LAN, WAN, SD-WAN, VPN, Wireless, Internet, MPLS, and data centre connectivity.
• Ensure 24/7 network availability, reliability, and performance through proactive monitoring, diagnostics, and troubleshooting.
• Implement and manage macro and micro segmentation strategies to enhance network security posture across IT and OT domains.

Project & Transformation Leadership

• Lead technical delivery and end-to-end execution of network transformation and expansion projects (e.g., campus upgrades, cloud migrations, plant network segmentation, OT segmentation, new initiative roll-out, etc.).
• Coordinate with cross-functional IT/OT teams to ensure alignment with business objectives and compliance requirements.
• Own project lifecycle from requirement gathering and solutioning to handover and documentation.

Vendor & SLA Management

• Manage relationships with OEMs, service providers, and system integrators to ensure optimal service delivery.
• Negotiate and monitor SLAs, ensure issue escalation procedures are followed, and drive continuous improvement with vendors.
• Coordinate with external vendors and service providers to procure network equipment and services, negotiating contracts and managing relationships.

Infrastructure Governance & Compliance

• Establish and enforce network policies, standards, and compliance frameworks (ISO 27001, GxP, NIST, etc.).
• Develop and enforce network security policies and procedures to safeguard organizational data and comply with industry regulations.
• Coordinate periodic audits, risk assessments, and remediation's to meet regulatory and cybersecurity mandates.
• Ensure full adherence to compliance requirements for data privacy, pharma/life sciences, or regulated industrial operations.

Security & Segmentation

• Implement network security controls including firewalls, NAC, IDS/IPS, and segmentation (macro & micro) between IT/OT zones.

• Collaborate with the cybersecurity team to align on zero-trust architecture and secure data flows across environments.

Team Leadership, Knowledge Management & Resource allocation

• Lead and mentor a team of network engineers and analysts (L1L3).
• Develop SOPs, knowledge base articles, and ensure robust documentation for operational continuity.
• Prepare and manage the network operations budget, ensuring cost-effective utilization of resources.

Educational Qualification : Bachelors degree in Computer Science, Information Technology, or related field

Specific Certification :

• CCNP / CCIE
• ITIL v4 Foundation or Intermediate
• PMP / PRINCE2 (optional for project oversight)

Experience : 10-12 years of experience in network operations, with 3-5 years in leadership or managerial role

• Skill (Functional & Behavioural): Strong expertise in enterprise networking (Cisco, Juniper, Fortinet, Palo Alto, etc.)
• Hands-on knowledge of SD-WAN, NAC, micro/macro segmentation, and hybrid cloud networks (AWS/Azure)
• Familiarity with OT protocols and systems (e.g., SCADA, PLC, Modbus) and secure IT/OT integration
• Proven experience in vendor/SLA governance, audit readiness, and compliance frameworks
• Excellent understanding of ITIL, network governance, and enterprise change control processes

Hi,

We are having an opening for Network Security Operations Manager at our Mumbai location.

Job Summary :

We are looking for a highly capable Network Security Operations Manager to lead, manage, and enhance the organizations network security infrastructure and operations. This role will be responsible for managing key security technologies such as firewalls, proxies, VPNs, NAC, DNS security, WAF, EDR & Data Security and ensuring operational governance and compliance. The ideal candidate should have hands-on experience managing large-scale network security operations and coordinating with cross-functional and incident response teams.

Areas Of Responsibility :

Security Operations Management

• Lead day-to-day operations of all network security tools and platforms, including:
• Firewalls (NGFW Palo Alto, Fortinet, Cisco)- Policy governance, segmentation, and high-availability
• Web Proxy & Cloud Proxy (e.g., Zscaler, Netskope)- URL filtering, threat prevention, and data leak protection
• VPN (IPSec, SSL VPN, Remote Access Solutions)- Strong encryption and access control for workforce and partner
• Network Access Control (NAC)- Role-based access, posture checks, and OT/IoT security
• DNS Security & Filtering- DNS-layer protection, malicious domain filtering, and response management
• Web Application Firewall (WAF) On-prem & Cloud-based- Protection of patient data, portals, financial apps, and APIs
• Ensure continuous monitoring, tuning, and updating of policies and signatures across platforms.
• Manage security device configurations, rule optimization, and lifecycle management.

Compliance, Audit & Governance

• Ensure adherence to security compliance requirements such as ISO 27001, NIST, GDPR, and internal IT security policies.
• Ensure full compliance with sector-specific regulations (Pharma: GxP, 21 CFR Part 11, HIPAA)
• Prepare and present periodic audit reports, incident reports, and configuration review summaries.
• Drive risk assessments and remediation plans for security operations. Maintain security documentation, SOPs, and audit trails

Team & Vendor Management

• Lead and mentor a team of network security engineers and analysts.
• Oversee vendor engagements, support contracts, SLAs, and AMC renewals for security technologies.
• Engage with audit, QA, compliance, and legal teams for incident reporting and regulatory inspections
• Coordinate with for integrated security coverage (EDR/DS, if escalation/overlap arises).

Incident Response & Troubleshooting

• Collaborate with SOC for effective investigation and response to network security incidents.
• Coordinate the response to security incidents, including detection, analysis, containment, eradication, and recovery.
• Lead root cause analysis and containment for network-based threats (e.g., suspicious VPN activity, firewall rule violations).
• Manage escalations and coordinate with external vendors or OEMs for critical issues.

Projects & Improvements

• Drive security hardening and optimization projects related to network security tools.
• Lead or support security hardening, firewall rule optimization, and proxy architecture redesign projects
• Lead or contribute to technology upgrades, migration projects, mergers, acquisitions, data center shifts.
• Maintain security documentation, playbooks, and standard operating procedures.
• Prepare and validate BOM, BOQ, and risk registers for new deployments

Educational Qualification : Bachelor's or Masters in Computer Science, Information Security, or related field

Specific Certification : CISSP, CISM, CCNP Security, CP, Palo Alto PCNSE, Fortinet NSE, ISO 27001 LA

Experience : 10-12 years of experience in network operations, with 3-5 years in leadership or managerial role

Skill (Functional & Behavioural):

Firewalls: Checkpoint, Fortinet, Palo Alto, Cisco Firepower

Proxies: Netskope, Forcepoint, Zscaler

VPN: Cloudflare, Cisco AnyConnect, FortiClient, GlobalProtect

NAC: Forescout, Cisco ISE, Aruba ClearPass

DNS Security: Cisco Umbrella, Infoblox, Cloudflare DNS

WAF: AWS/Azure WAF, F5, Imperva, Akamai, Cloudflare

EDR & DS: Crowdstrike, Falcon, Trellix, MS Defender, Sentinel, etc

Azure Operations Engineer

Shift : 2PM to 10 PM

Mode : Hybrid

Job Description

Proven working experience in enterprise technical support

Basic knowledge of systems, utilities, and scripting

Strong problem-solving skills

Excellent client-facing skills

Excellent written and verbal communication skills

Experience with Microsoft Azure including Azure Data Factory (ADF), Databricks, ADLS (Gen2)

Experience with system administration and SFTP

Experience leveraging analytics team tools such as Alteryx or other ETL tools

Experience with data visualization software (e.g. Domo, Datorama)

Experience with SQL programming

Experience automating routine data tasks using various software tools (e.g., Jenkins, Nexus, SonarQube, Rundeck, Task Scheduler)

About Company:

proMX is digitization partner. We help you to transform the processes of your company in such a way that you can work in a more agile, efficient and competitive way. As a Microsoft partner, we have years of experience and excellent relationships.It is expanding in India to build an offshore development center and grow business in APAC market.

Job Summary :

As Solution Architect, you will lead all the architectural activities part of the solutions development lifecycle. Need to be able to translate complex business requirements into a robust and integrated technology solution. You will be working in a fast-paced environment solving unique and challenging software problems and developing innovative solutions.

Responsibilities :

• Analyze and understand complex functional requirements and design the overall solution architecture for our customers
• Take on the role of the central contact person for our customers during the implementation of Microsoft Dynamics 365 solutions
• You are responsible for the technical management of the project team (consulting & development).
• Create and review business architecture concepts as well as design documentation.
• Lead the proposal presentations, estimations, project plan, solution approaches, and response document(s).

NOTE :- Candidate with experience in Microsoft Dynamics 365 is a must.

We want to shape the future with vision and innovation. Be part of it and develop your full potential!

As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 16,000 employees in more than 30 countries, we design, implement, and develop custom-fit SAP solutions for our global customers.

Would you like to take the next step in your career and be part of our highly qualified team?

Are you ready to break new ground?

Job Title: Senior Manager - Sales & Marketing Operations (SAP C4C, SAC, and HubSpot)

Experience: 14 + Years

Job Location: Hyderabad

Department: Sales Operations

Location: Hyderabad

Reporting To: Sales Operations Leadership

Job Summary:

The Senior Manager - Sales & Marketing Operations is responsible for driving operational excellence through functional ownership of SAP Sales Cloud (C4C) and SAP Analytics Cloud (SAC). This role enables global sales and marketing teams by streamlining processes, enhancing CRM effectiveness, automating reporting, and delivering actionable insights to support strategic decision-making - including supporting marketing operations and its related activities, along with HubSpot-based marketing and CRM activities.

Key Responsibilities:

Sales Operations & Strategy

• Lead execution of sales operations strategy aligned with global business objectives.
• Manage pipeline tracking, sales forecasting, and reporting processes.
• Track and support execution of sales and marketing initiatives.
• Support marketing operations and related activities including CRM workflows and performance analytics across SAP C4C and HubSpot.

SAP Sales Cloud (C4C) Management

• Oversee opportunity management, quote support, and CRM data integrity.
• Collaborate with IT/SAP teams for enhancements, testing, and issue resolution.

HubSpot CRM & Marketing Automation Management

• Monitor and resolve HubSpot integration issues, especially sync problems between HubSpot and SAP C4C or other systems.
• Analyze and optimize HubSpot workflows.
• Troubleshoot data sync problems across contact, company, and deal records between platforms.
• Conduct deep-dive analysis on large HubSpot data sets.
• Partner with marketing teams to enhance form workflows.

SAP Analytics Cloud (SAC) Reporting & Planning

• Design and maintain SAC dashboards and reports to monitor sales KPIs, performance metrics, and planning cycles.
• Build SAC stories and planning views to support forecasting, territory planning, and executive reporting.
• Ensure timely and accurate data delivery for business reviews and operational reporting.

Process Automation & Optimization

• Identify process improvement opportunities and implement automation to reduce manual effort.
• Streamline sales and marketing workflows to improve productivity.
• Collaborate on HubSpot-based automation and integrations to ensure smooth data flow and process efficiency.

Cross-Functional Collaboration

• Partner with sales, marketing, and leadership teams to define requirements and enhance tool usability.
• Support lead tracking and data management processes.
• Coordinate with global teams for continuous system and process improvements.

Training & Enablement

• Conduct onboarding and training sessions for SAP C4C and SAC users.
• Support user training and develop documentation on data handling, workflows, and reporting best practices.
• Develop user guides, training materials, and webinars to support adoption and standardization.

Required Skills & Tools:

• CRM & SaaS: SAP Sales Cloud (C4C), SAP Analytics Cloud (SAC), HubSpot
• Tools: MS Excel, SharePoint, MS Project, SAP Enable Now
• Core Skills: Sales operations, CRM integration, process automation, large-scale data analysis, stakeholder management, training & support.

Company Summary:

As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Business Summary:

The Deltek Global Cloud team focuses on the delivery of first-class services and solutions for our customers. We are an innovative and dynamic team that is passionate about transforming the Deltek cloud services that power our customers' project success. Our diverse, global team works cross-functionally to make an impact on the business. If you want to work in a transformational environment, where education and training are encouraged, consider Deltek as the next step in your career!

About the Role:

• Monitor SaaS infrastructure availability and performance 24x7x365
• Monitor application health and report application errors, bugs & exceptions to the next level of escalation
• Responding promptly to service issues and requests
• Adhere to the documented incident escalation procedure
• Collaborate with other operational and development teams during triage and resolution of operational issues.
• Ensure compliance with data privacy regulations and internal policies by safeguarding sensitive information and implementing best practices for data handling and protection.

Qualifications

• Graduates of B.Sc (Computer Science), BCA Graduates, and B.E. /B.Tech.
• Good knowledge and understanding of Cloud computing concepts
• Good knowledge of Amazon Web Services (AWS) or a similar cloud platform will be beneficial
• Good understanding of Web servers like IIS, Apache etc
• Good knowledge of Windows and Linux server operating systems
• Good understanding of Web technology, basic networking & hardware knowledge and software applications.
• Basic knowledge of databases like Microsoft SQL, PostgreSQL, MySQL, etc, will be an added advantage
• Ability to learn quickly and efficiently new products and tools
• Ability to follow and update specific work instructions and documentation
• Ensure high quality for all solutions provided and all changes made in the production environment
• Excellent communication skills in English - both verbal and written

Job Title: Senior Operations Engineer

Job Description: We seek a dynamic Senior Operations Engineer, proficient in tools and systems including Azure, Google Cloud Platform, Datadog, Low Code automation tools like Tines Automation or Power Automate, and vCenter, Cisco Meraki, Cisco vManage, Okta, SharePoint, Morpheus, Patch management tools such as SCCM, Ansible, and GitLab CI/CD. The successful candidate will manage and enhance our operational systems for optimal efficiency.

Key Responsibilities:

1. Maintain servers, networks, and storage solutions both on-premises and cloud-based
2. Administer technology infrastructure, including servers, networks, databases, cloud services, and on-premises environments
3. Implement and monitor system upgrades, patches, and backups
4. Ensure IT policy and industry standard compliance
5. Monitor system performance and reliability using tools like Nagios, SolarWinds, or equivalent.
6. Develop and implement automation strategies, employing scripting languages like PowerShell, Python, or Ansible for system efficiency
7. Monitor system performance and ensure that the technology stack operates efficiently, identifying opportunities for optimization and proactive issue resolution.
8. Troubleshoot and resolve system issues, minimizing downtime
9. Optimize resources and system configurations for improved performance
10. Coordinate with the security team for system security and integrity
11. Maintain and test disaster recovery and business continuity plans
12. Ensure regulatory standards compliance, such as GDPR, HIPAA, or ISO 27001
13. Conduct patch management tasks, including planning and performing software upgrades using tools like Ansible
14. Manage cloud environments like Azure, and Google Cloud Platform
15. Administer virtualized environments using VMware, Hyper-V, or similar platforms
16. Oversee and monitor the day-to-day operations of our systems including but not limited to Datadog, vCenter, and Cisco Meraki
17. Perform regular system monitoring using tools like Datadog
18. Lead incident management using Datadog to troubleshoot and resolve incidents in a timely manner.
19. Take responsibility for advanced administration tasks on platforms such as Okta, SharePoint, and Purview
20. Manage complex workflows and automate tasks using Tines Automation or Power Automate
21. Collaborate with internal teams, including development, IT support, and other operations teams, to ensure seamless integration of new systems and services
22. Coordinate with IT departments to meet business objectives and ensure system efficiency
23. Create and update operational and incident management procedures and documentation
24. Provide guidance and mentorship to junior engineers, assisting in skill development and fostering a collaborative and supportive work environment
25. Stay ahead of emerging technologies and industry best practices, suggesting new tools or processes for better system outcomes
26. Collaborate with cross-functional teams to align IT services with business objectives

Qualifications:

1. Bachelor's degree in engineering, Computer Science, or related field
2. 5-8 years of experience in IT systems administration or operations roles
3. Proven experiences with specific enterprise IT systems and cloud platforms
4. Knowledge and hands-on experiences with specific tools such as Datadog, Ansible, Power Automate, SCCM, SCOM etc.
5. Experience with scripting languages like Python, PowerShell, or Bash
6. Familiarity with Infrastructure as Code (IaC) tools like Terraform or ARM templates
7. Familiarity with patch management tools such as Ansible or SCCM
8. Excellent organizational and problem-solving skills
9. Proficiency in documenting processes and monitoring system performance metrics
10. Strong interpersonal and communication skills
11. Good understanding of Azure management tools
12. Professional certifications in Azure cloud platform are a plus
13. Demonstrate continuous learning and a proactive approach to skill enhancement, embracing challenges as opportunities for personal and professional growth in a dynamic, evolving field.
14. Communication skills in English for effective collaboration and documentation
15. Certification or equivalent knowledge in Azure (AZ-104 or similar cloud certifications)

The Senior Operations Engineer will demonstrate proficiency in large scale organizational system structures, problem-solving skills, and knowledge of the specific tools as listed above.

Greetings from TCS !

TCS Hiring for Infrastructure Network Operations Manager

Job Location: Chennai

Experience Range: 12-16 Years

Job Description :

• Experience in Service Delivery and / or IT infrastructure Operations
• Lead and mentor a team of network reliability engineers and service management, assigning tasks and ensuring efficient operations
• Build and maintain strong relationships with clients, addressing their concerns, and providing regular performance updates
• Monitor network performance against SLAs, identify potential issues, and take proactive measures to maintain service levels
• Oversee day-to-day network operations including monitoring network health, troubleshooting issues, and coordinating with network engineers for complex problems
• Lead the incident response process for network outages, coordinating with relevant teams to quickly identify the root cause and restore service
• Generate reports on network performance metrics, identifying areas for improvement and presenting findings to stakeholders
• Proficiency in using network monitoring and management tools like ManageEngine, SolarWinds, ScienceLogic etc
• Knowledge of ITIL service management practices, particularly incident management, problem management, and change management
• Excellent written and verbal communication skills to effectively interact with customers and technical teams

Understanding of network technologies including routing protocols (BGP, OSPF), switching, firewalls, load balancing, and network security

Responsibilities:

• Ensure precise and efficient service delivery
• Carrying out the responsibility involves monitoring daily and overall progress
• Managing the project teams and budgets and resolving challenges

Possess strong project management and problem solving skills

Job Summary/Objective:

Lead and oversee IT service management, asset life cycle management, and the service desk function. The ideal candidate will drive process efficiency, ensure high service levels, and manage a team responsible for ITSM operations, asset tracking, and end-user support. This role demands strong leadership, strategic thinking, and a deep understanding of ITIL frameworks, service management tools, and asset governance.

Key Responsibilities & Duties (essential to the job)

• Lead the ITSM function, ensuring compliance with ITIL best practices and aligning IT services with business needs.
• Oversee Incident, Problem, Change, and Request Management processes to improve service quality.
• Drive continual service improvement (CSI) initiatives to optimize service delivery.
• Monitor and ensure adherence to SLAs and KPIs for IT service performance.
• Implement and manage ITSM tools such as Jira, or equivalent.
• Lead and mentor the service desk team, ensuring efficient handling of tickets and end-user issues.
• Implement best practices for IT support, including automation, self-service portals, and knowledge management.
• Monitor Service Desk performance, ensuring high customer satisfaction and rapid incident resolution.
• Establish escalation processes and collaborate with engineering teams for complex issue resolution.
• Manage the end-to-end IT asset lifecycle, including procurement, tracking, utilization, and decommissioning.
• Ensure compliance with software licensing, hardware inventory, and vendor agreements.
• Develop and enforce policies for asset governance, cost optimization, and risk management.
• Collaborate with finance, procurement, and security teams for asset audits and cost control.
• Manage and develop a high-performing team across ITSM, Asset Management, and Service Desk functions.
• Conduct regular training, coaching, and performance evaluations for team members.
• Foster a culture of continuous learning, process improvement, and collaboration.
• Build strong relationships with stakeholders, including business leaders, vendors, and IT teams.

Education

A bachelor's degree from an accredited college or university is required, with a focus in Computer Science, Information Technology, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience, Skills and Key Competencies

At least 10+ years of progressively responsible experience working in computer infrastructure is required, to include knowledge of IT service management best practices, service desk KPI's, systems security, disaster prevention and recovery, and internet hosting, plus at least 5 years in formal management capacity leading teams, workgroups, committees or projects.

Must also be able to demonstrate the following skills and abilities:

• Ability to lead diverse teams and create an engaging and positive culture that motivates and inspires others to do great work.
• Proven track record of working with systems, hardware, and project assignments in a dynamic business/technical and service-level oriented environment
• Ability to engage with business leaders, C-level executives, external clients, vendors and peers.
• Strong organizational and motivational skills as applied to multiple technology disciplines, to create a culture which is supportive of optimal individual contribution and teamwork.
• Can apply principles of analytical thinking to define problems, collect data, establish facts, draw valid conclusions, consider options, and recommend solutions based on all considerations.

Special Position Requirements

• Must be able to read, write, understand, and fluently speak in the English language.
• Travel may be required to remote OEC locations occasionally, less than 10%.
• Must be available for 24-hour "on-call" service to respond to system emergencies.

Perks and Benefits:

• Competitive salary and benefits
• Group Medical Insurance
• ICICI Bank Multi Wallet
• Collaborative workspace
• Flexible working hours
• Hybrid working model

What Makes Working at OEC Awesome?

We have a new OEC Technology Centre of Excellence in Chennai, India! Our team is beyond thrilled to work with the new office, but we're even more excited for the innovation and creativity that this living space will certainly inspire! We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. OEC India has been selected as one of the 'Top 25 Safest Workplaces in India' by KelpHR.

OEC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state and local law

Job Title: Operations Executive

Job Location: Noida

Job Type: Full-time

Job Description:

Working Hours - Mon to Fri 6:30 PM to 3:30 AM IST (Night Shift / EST Shift)

• Looking for an Operations executive who has worked in the past in either the Operations team and managed Ceipal, or someone from Recruitment with Ceipal experience.
• This is a high demanding role where the ideal candidate would be managing multiple projects, platforms and tools in the Operations team hence we need someone who is result oriented and have ability to deliver at pace.

Requirements:

• Hands-on experience working on Ceipal is a must. Jobdiva, Conrep - Good to have.
• Hands-on experience working on Reports using Google spreadsheets.
• Should have experience of working on Google Workspace - Spreadsheets, Slides.
• Technical skills - SQL or JavaScript coding experience would be a huge advantage.
• Strong organization and written/verbal communication skills.
• Ability to work in team settings and independently; ensure deadlines are met on a daily basis.

Responsibilities:

• Work as an ATS Admin / PoC and maintain the health of the platform.
• Responsible for driving the compliance and effectiveness of the Delivery team on the ATS.
• Conduct training and address queries of users.
• Work as admin of various tools and portals in the Operations team and drive compliances end to end.
• Work on Process Automations, Integrations, and drive end-to-end.
• Build, maintain, and publish BI reports and Dashboards on the ATS.
• Collecting, cleaning, validating, and preparing user-friendly and meaningful reports and sharing with the Various Teams.
• Track and maintain Daily, Weekly, and Monthly trackers and Scorecards in Google Spreadsheets.
• Should be able to do strong data vetting and draw analysis for better understanding and decision making.
• Should be able to contribute to the compliance process.
• Update the data on a daily basis.

ANSR is hiring for one of its client.

About Visy:

Visy is a family-owned Australian business and a global pioneer in sustainable packaging, recycling and logistics. They operate across 150 sites globally, including operations in Asia, Europe, and the USA, supported by a dedicated workforce of over 7,000 employees. It is Australia and New Zealand's largest manufacturer of food and beverage packaging, made from household recycling. As Australia's largest recycler, it processes 40% of Australian households recycling. Visy also supports customers with logistics, packaging supplies, point of sale displays and more. At Visy India, their technology hub in Hyderabad, they are expanding their technical capabilities to support their global business.

Primary Responsibilities:

• Manage and oversee the IT department including all systems, projects and personnel
• Develop, design and implement IT procedures and policies
• Ensure the seamless delivery of IT services by monitoring existing system performance
• Perform regular audits and software performance reviews to gain insights on current implementations
• Manage the IT budget, ensuring cost-effective solutions are implemented throughout the system
• Provide leadership and direction to the IT Operations department
• Stay active with IT trends and advancements
• Overseeing system maintenance and upgrades
• Monitoring network performance
• Analyzing, understanding data and reporting metrics.
• Developing and implementing disaster recovery plans

Experience & Qualifications:

Mandatory:

• Bachelor's degree in Computer Science or a related field
• Experience with system installation, analysis and configuration
• 5+ years of experience as an IT Operation manager
• Strong leadership, negotiation, organizational and communication skills
• Experience dealing with critical issues.

Skills (Technical, Business, Leadership):

• Effective communication skills to interact with team members and stakeholders
• Strong problem solving and analytical skills
• Understanding of Agile development methods
• Ability to lead and mentor a team
• Project management skills
• Strong technical knowledge of IT infrastructure and systems
• Ability to work under pressure and manage multiple projects
• Expertise in IT infrastructure, networks, server administration, cloud technologies and security

Marketplace Migration & Operations Specialist - Feednomics

Experience: 2-4 Years

Location: Remote/Bengaluru

Mode of Engagement: Full-time

No of Positions: 2

Educational Qualifications: Bachelor's degree in business, Marketing, or a related field

Industry: IT/ITES, E-commerce

Notice Period: Immediate

What We Are Looking For:

• 2-4 years of hands-on experience with Feedonomics or equivalent feed management tools such as Rithum (ChannelAdvisor), Productsup, Lengow, or GoDataFeed
• Proven experience in migrating large volumes of product and customer data (2L+ records) from e-commerce platforms (Shopify, Magento, WooCommerce, etc.)
• Proficiency in feed optimization, bulk listing, data transformation, and ensuring marketplace compliance
• Excellent troubleshooting, analytical, and communication skills with exposure to multiple marketplaces (Amazon, Walmart, Google Shopping, eBay, etc.)

Responsibilities:

• Lead large-scale product and customer data migration projects using Feedonomics or similar tools
• Manage feed optimization, bulk imports/exports, and real-time data synchronization across marketplaces
• Resolve ASIN issues, suppression errors, and platform-specific listing constraints
• Oversee brand registry setup, promotions, pricing strategy, and intellectual property compliance
• Coordinate with cross-functional teams to improve data accuracy, operational processes, and listing performance
• Create and maintain performance dashboards and reports to track migration success and marketplace health

Qualifications:

• 2-4 years of experience in e-commerce operations, marketplace feed management, or product data migration
• Strong command of Feedonomics and familiarity with similar tools (Rithum, Productsup, Lengow, GoDataFeed)
• Working knowledge of structured feed formats (CSV, XML, JSON) and taxonomy mapping
• Exposure to Amazon Brand Registry, marketplace policies, and campaign management
• Excellent communication, stakeholder coordination, and process documentation skills

We're looking for a proactive, detail-oriented, and organized individual to support our operations team and ensure smooth functioning across departments. If you're enthusiastic about process management and looking to grow your career in operations, this role is for you.

Role Overview

As an Operations Executive, you will assist in managing day-to-day business operations, project coordination, reporting, finance support, vendor management, and documentation. You will work closely with multiple teams including Finance, HR, Delivery, and Legal to help maintain effective operational workflows and contribute to business efficiency.

Experience- 0-3 Years

Location- Trivandrum(WFO)

Key Responsibilities

General Operations Support

• Assist in daily operational tasks to ensure smooth business activities.
• Support coordination across departments (HR, Delivery, Finance, etc.).
• Serve as a point of contact for internal teams and external vendors on basic queries.
• Help maintain internal tools, trackers, and infrastructure records.
• Support facility and asset management by maintaining inventories and AMC schedules.

MIS & Reporting

• Help prepare and verify reports like employee and client profitability, project allocations, and dashboards.
• Coordinate with relevant teams to ensure timely submission of monthly reports.
• Maintain accuracy and consistency of data across trackers and shared reports.

Finance & Billing

• Assist in preparing invoices and follow-ups for client payments.
• Coordinate with the finance team on vendor payments and reimbursements.
• Maintain consultant timesheet records and ensure documentation is updated.
• Support with financial ledger entries and documentation in collaboration with accounts.

Project Coordination

• Help track project timelines, resource allocations, and delivery schedules.
• Support weekly check-ins with delivery/project teams for updates.
• Ensure required billing and project documentation is submitted and archived properly.

Contracts & Documentation

• Assist in coordinating contract creations, renewals and documentation updates.
• Work with the legal and HR team to ensure proper documents are maintained.

Procurement & Vendor Coordination

• Support the purchase and tracking of tools, equipment, and licenses.
• Maintain records of vendor engagements and service timelines.
• Assist in evaluating vendor quotes and proposals.

Audit & Certifications Support

• Assist in gathering documentation for audits and ISO processes.
• Help coordinate branding and compliance submissions.

What We're Looking For

• Bachelor's degree in Business Administration, Operations, Commerce, or a related field.
• 0-3 years of experience in operations, administration, or coordination roles.
• Strong attention to detail and excellent organizational skills.
• Proficiency in Microsoft Excel, Google Sheets, and basic analytics tools.
• Good written and verbal communication.
• Ability to multitask and work in a collaborative environment.
• Exposure to basic financial documentation or billing processes added advantage.
• Enthusiasm to learn and grow in a fast-paced tech environment.

Role: NOC Engineer

Position Type: Full-Time Contract (40hrs/week)

Contract Duration: Long Term

Work Hours: Sun - Wed 3 PM to 1 AM EST

OR

Sun - Thurs 5 PM to 1 AM EST

Work Schedule: 8 hours/day (Mon-Fri)

Location: 100% Remote

Core Responsibilities:

• Monitor network, application, and infrastructure alerts.
• Follow SOPs for incident response (e.g., site outages, service restarts).
• Manage incidents and tickets via ServiceNow.
• Provide customer-facing support via email, phone, and Slack.
• Participate in a rotating alert system and collaborate closely with team members.

Technical Requirements:

• Strong troubleshooting skills in hybrid environments (cloud + on-prem).
• Linux proficiency (log navigation, basic commands, zipping files).
• Networking knowledge: ping tests, router access, Cisco firewalls.
• Familiarity with cloud platforms (GCP preferred, AWS acceptable).

Lead the frontline of cyber defense.

Join Hitachi Cyber as a Team Lead - Security Operations Center (SOC) and take charge of protecting global organizations from today's most advanced threats.

As a global leader in cybersecurity, Hitachi Cyber empowers businesses to stay ahead of evolving risks. Based in Pune-India, you'll lead a team of skilled analysts, work with cutting-edge tools, and play a critical role in safeguarding digital infrastructures across industries.

Your Mission:

As SOC Team Lead, you'll oversee day-to-day operations, mentor analysts, and ensure rapid, effective incident response. You'll be the bridge between tactical execution and strategic security leadership.

Key Responsibilities:

• Lead and manage a team of SOC analysts across shifts.
• Oversee real-time monitoring, triage, and incident response activities.
• Ensure adherence to SLAs, escalation protocols, and documentation standards.
• Collaborate with threat intelligence, engineering, and client teams to improve detection and response.
• Drive continuous improvement in SOC processes, playbooks, and automation.
• Provide coaching, performance reviews, and training to develop team capabilities.

What We're Looking For:

• 5+ years of experience in cybersecurity, with at least 2 years in a SOC leadership role.
• Strong knowledge of SIEM tools (e.g., Splunk, Sentinel, QRadar), EDR, and incident response frameworks.
• Experience managing 24/7 operations and working with global clients.
• Excellent leadership and communication skills in English.
• Relevant certifications (e.g., GCIA, GCIH, CISSP, or equivalent) are a plus.

Why Join Hitachi Cyber?

• Work with global clients and cutting-edge technologies.
• Be part of a collaborative, high-performance security culture.
• Accelerate your career in a fast-growing, mission-driven company.

Ready to lead the charge? Apply now and help shape the future of cybersecurity.

We're Hiring: Senior Associate - Field Force Operations at Chryselys

Location: Hyderabad

Job Type: Full-time

About Us:

Chryselys is a Pharma Analytics & Business consulting company that delivers data-driven insights leveraging AI-powered, cloud-native platforms to achieve high-impact transformations.

We specialize in digital technologies and advanced data science techniques that provide strategic and operational insights.

Who we are:

People - Our team of industry veterans, advisors and senior strategists have diverse backgrounds and have worked at top tier companies.

Quality - Our goal is to deliver the value of a big five consulting company without the big five cost.

Technology - Our solutions are Business centric built on cloud native technologies.

Role Overview:

As a Field Force Operations Senior Associate at Chryselys, you will leverage your expertise in commercial model design, sales force sizing, territory alignment, and deployment to optimize field force operations and processes. You will work closely with cross-functional teams, including client stakeholders and analytics experts, to define execution KPIs, maximize sales impact, and deliver actionable insights through advanced reporting and dashboards. Your role will also involve segmentation and targeting, incentive compensation processes, and planning for call activities and non-personal promotions. With hands-on experience in tools like Qlik, Power BI, and Tableau, along with technologies such as SQL, you will ensure impactful storytelling and effective stakeholder management while supporting clients across the U.S. and Europe.

Key Responsibilities:

• Capabilities and experience in field force operations and processes related to commercial model design and structure, sales force sizing and optimization, Territory alignment and deployment
• Good understanding of commercial operations and analytics as a domain
• Expertise with SF/FF datasets for creating dashboards and reports for multiple user personas
• Ability to define FF execution and measurement KPIs to maximize sales impact
• Understanding and expertise in call activity planning, non-personal promotions
• Good knowledge of segmentation & targeting and incentive compensation processes
• Hands-on experience with tools like Qlik/Power BI/Tableau and technologies like Python/SQL
• Stakeholder management abilities and storytelling skills
• Experience in working with pharma clients across US and Europe

What You Bring:

Education: Bachelor's or master's degree in data science, statistics, computer science, engineering, or a related field with a strong academic record.

Experience: 2-5 years of experience in field force operations, particularly in the pharmaceutical or healthcare industry, working with key datasets

Skills:

Strong experience with SQL and cloud-based data processing environments such as AWS (Redshift, Athena, S3)

Demonstrated ability to build data visualizations and communicate insights through tools like PowerBI, Tableau, Qlik, QuickSight, Javelin or similar.

Strong analytical skills, with experience in analogue analysis

Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.

Excellent communication and presentation skills, with the ability to explain complex data science concepts to non-technical stakeholders.

A strong problem-solving mindset, with the ability to adapt and innovate in a dynamic consulting environment.

ORMAE is hiring Lead OR Scientist

Who we are:

- ORAME is a successful Tech start-up founded and headed by Guinness World Record Holder Dr. Amit Garg an IIT Delhi Graduate who has won medals for India in Global Math Championships. ORMAE has 50+ Global Clients including 12+ $1B+ Clients.

- ORMAE has helped them on 100+ Optimization & Data Science Projects across the globe including USA, Germany, UAE, Saudi Arabia, Japan & India. ORMAE is one of the very few Operations Research & Data Science consulting company, mainly focus in converting groundbreaking digital business transformation ideas into innovative Optimization and Data Science solutions.

- Our services are extended to multiple areas like Supply Chain, logistics, health care, telecom, retail and many more.

Requirement:

- ORMAE is looking for a Lead OR Scientist with sound analytics background to deliver solutions for complex problems of our clients.

-This is a Leadership Role; the candidate will be expected to Lead and mentor a Team of OR Scientists

-One should have 6 plus years of working experience in designing and implementing complex/large scale optimization solutions.

- The scientist should have exposure to Operations Research algorithm design and implementation. Advanced analytics experience is preferred.

- Should have a strong interest and ability to solve mathematical modeling including column generation, cutting plane & LP tools like Cplex, Gurobi, GAMS, AMPL

-"AIMMS knowledge is preferred"

Skills :

-Should have mentored a Team of OR Scientists (OR) in the similar capacity

- Ability to understand the business problem and convert it as a mathematical model is preferred. Exposure to Optimization & statistical software like Cplex, Gurobi, Google OR tool, Arena, SAS, SPSS is preferred.

- Should have a scientific mindset and interest in Operation Research algorithms w.r.t routing optimization, mathematical modeling, meta-heuristics, heuristics, forecasting, simulation model, inventory optimization, supply chain management.

-Effective Client Management skills

Additional skills:

- Programming experience in Python/Java/C#/ C++/R of the optimization algorithm is preferred.

Education : Graduation or Masters in Operations Research, Computer Science (with operations research experience), Industrial Engineering, Statistics, Business Analytics, or a similar field from any premium institute.

Perks :

- Working with a young enthusiast team.

- A unique experience: Working on analytics to solve real-time problems.

- Working with reputed mathematician Dr. Amit Garg (Guinness World Record Holder) Flexible working hours, with a high potential OR Team.

What Is in it For Me ; Candidate Benefits :

- Meritocracy based Career Progression

- Global Exposure

- Livewire Environment

- Great Technical cross training & mentorship

- Happening start up - in the garden city of Bengaluru

If you find the job description aligned with your expertise and interests, please share your updated CV at

ServiceNow Product Owner ( IT Operations Management ) -

Tasks & Responsibilities: (Major task and role person will have to perform - list all the relevant points)

• Meeting business requirements, maintaining high service quality, and professional implementation in operational activities are our core values and our value proposition

Support of Projects and Global Operation's, 2nd and 3rd level support for ServiceNow . Consulting of Customer/ User in business regarding requirements related to platform.

ServiceNow ITOM product including the Discovery processes and the data source management

• Responsible for the functional architecture, process landscape and implementation of the existing ServiceNow product ITOM.
• Responsible for the functional architecture, process landscape and implementation of the existing ServiceNow product ITOM
• Planning, coordination, and control of product functionalities in collaboration with the platform owner, the platform architect and the business stakeholders
• Continuous improvement of the overarching module implementation
• Providing dashboards and reporting on the process KPIs of ITOM processes in coordination with the business
• Providing consultancy and supporting the business in planning, process design, evaluation, and implementation of new and existing ITOM product services
• Responsible for the functional and technical documentation of modifications and configurations
• Planning and conducting regular information sessions for stakeholders about projects, implementations, and innovations in the ServiceNow context of the ITOM product
• Developing, maintaining, and updating internal communication/marketing measures for the product ITOM
• Authoring themes, epics and user stories, defining features for the processes and functionalities within the ITOM product

Education & Trainings: (Basic & Professional)

• -University degree or Equivalent recognized degree.
• At least six (6) years of experience in the ServiceNow environment
• At least four (4) years of experience in IT Asset Management, IT Operations Management.
• Very good skills and experience in implementing and maintaining ITOM environment.
• Very good procedural/functional and technical understanding of a CMDB, CSDM, SAM processes, asset integration interfaces and the ServiceNow data model
• Ability to independently model well-thought-through and structured processes
• Experience in working successfully in an agile environment
• High motivation in quality documentation preparation
• Intercultural experience
• Independent, solution-oriented, and structured way of working
• Interest in new and innovative solution approaches
• Friendly, communicative, and team-oriented appearance
• Comfort zone also includes public speaking situations
• Basic travel readiness
• Very good English skills in writing and speaking

Technical know-how:(Mention the technology on which person must be experienced)

Mandatory

• -ITOM 4 years of Experience.
• ServiceNow Domain 6 years of Experience.
• ServiceNow implementation experience.
• ServiceNow ITOM implementation experience.

Ability to provide hands-on support to the Support team and trouble-shoot issues occurring Post Go-live.

Experience (in yrs.)

Total - 8-12 years

Relevant - ( Experience in related field, industry, products etc) - At least 6 years.

4 years in ITAM and asset accounting processes

Who are we?

Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community.

The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries.

It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines

Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global.

Who are we looking for?

We are currently looking for a content developer with a good hands-on experience on Splunk. We are looking for passionate security professionals with different levels of experience who are willing to grow with us.

What are you in for?

Your responsibilities would include but are not limited to the below: -

Creating Reports and scheduling it and knowledge on constructing Splunk friendly regex expressions and optimising Splunk search queries.

Custom Field Extraction Using Regular Expressions at Search Time and Index Time.

Onboard, Optimise and Offboard use cases based on the organization requirements.

Directly communicate application owners to collect required application data points (Login/Logout, Audit/History, ID Management, Profile Management).

Created schedule alerts and ran using cron expressions with specific time ranges.

Involved in installing and using Splunk app for windows and UNIX.

Developing Application Security and Platform Security Dashboards.

Create processes, documents, SOPs for multiple use cases handled by SOC Team.

Experience in creating knowledge documents, strong problem-solving skills to troubleshoot and understand technical tasks.

What is in it for you?

You are a part of a brand-new org. setup - with a clean slate and a mission to build a People first organization.

You work beyond borders, with international teams seeking and imparting learning through shared/individual experiences and knowledge through the community.

What are we looking for?

Must have Requirement

Bachelor's degree in education in CSE, ISE, ECE etc.

At least 6 years of professional experience of working in MSSP environment.

5+ years of experience on Splunk with minimum 3 years in Content Development.

Experience in SOC Incident analysis with an exposure to information security technologies such as Firewall, VPN, Intrusion detection tools, Malware tools, Authentication tools, endpoint technologies, EDR and cloud security tools.

Good understanding on networking concepts.

In depth knowledge of security data logs and an ability to create new content on advanced security threats on a need basis as per Threat Intelligence.

Good experience in writing queries/rules/use cases for security analytics (ELK, Splunk or any other SIEM platform) and deployment of content.

Excellent communication, listening & facilitation, and problem-solving skills.

Good to Have

Splunk Power User Certification.

Knowledge on scripting language.

Knowledge on Industrial Control System is a good add-on.

Understanding of MITRE Attack Framework.

Note: Candidates with proven hands-on experience in L1 and L2 SOC, will be considered for this position.

Gamma CAE Technologies Pvt Ltd, is a wholly-owned Indian subsidiary of Gamma Technologies, LLC located in Pune. The Indian subsidiary carries out the support, marketing, and sales operations for the Indian region. The parent company was established in 1994, and is headquartered in Westmont, Illinois (a suburb of Chicago).

Position Summary

As a SOC Analyst, you will be responsible for driving the incident response lifecycle, monitoring and analyzing security events, and identifying and responding to threats. You will use your deep knowledge of security tactics, incident response, and threat intelligence to help protect the organization. You have a deep understanding of common attack vectors, malware analysis, and threat intelligence. You also have a thorough understanding of security best practices and technologies, as well as experience responding to and investigating security incidents

Job Responsibilities

• Monitor alerts from tools like Microsoft Defender and Security Onion SIEM. Investigate and respond to security incidents, escalating as needed. Maintain and develop incident response plans.
• Identify and remediate system and network vulnerabilities. Collaborate with teams to improve patch management.
• Manage security tools (IDS, vulnerability assessments). Ensure adherence to best practices and assist in selecting new security technologies.
• Analyze security events, investigate threats (malware, etc.), and take remediation actions.
• Document incidents, prepare reports, and contribute to post-incident reviews. Promote security best practices organization-wide.

Education, Experience and Skills

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience) is required.
• Relevant certifications (e.g., CompTIA Security+, CISSP, CEH) are preferred.
• ISO standards experience is a plus.
• Prior hands on experience and thorough knowledge of L1 and L2 SOC is a must.
• Proficient in Windows and Linux operating systems.
• Experience with security tools like Microsoft Defender, Security Onion, and SIEM platforms.
• Strong understanding of network protocols, firewalls, and intrusion detection/prevention systems.
• Scripting/programming skills (Python, PowerShell) for automation are preferred.
• Strong written and verbal communication skills in English.
• Ability to collaborate effectively in a team environment.
• Comfortable engaging with technical and non-technical stakeholders.

We Offer

• Dynamic and highly talented team of experts.
• The opportunity to bring in your own ideas, implement them and make them accessible to a large customer base.
• The opportunity to build a professional network in various branches of industry.
• The primary work location will be our Pune, India office. We've adopted a hybrid work policy asking employees to report to the office 3 days per work week.
• An attractive salary and additional company benefits.

Other Requirements and Notes:

Universal acceptance for everyone, everywhere is at the heart of our company. We promote diversity of thought, culture and background, which connects the entire Gamma Technologies community. As such, Gamma Technologies is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

About Gamma Technologies, LLC

GT, a leading multi-physics CAE simulation software provider, develops a suite of integrated solutions that guides and accelerates the engineering transformation of today's products in the transportation, power generation, and industrial equipment industries.

At GT, we are committed to using technology to make a global impact by helping the industry deliver products for a cleaner, sustainable environment! We pride ourselves on our company culture which encourages collaboration between all levels at the company, from entry level to upper management. Within a team, daily interactions and outside social events allow us to form bonds that result in higher productivity and job satisfaction.

Job Role: ServiceNow IT Operations Management

Location: PAN India

Experience:-6-8Years

Job Description:

As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with various stakeholders to gather insights, translating business needs into technical specifications, and ensuring that the applications align with organizational goals. You will engage in discussions with team members to refine designs and iterate on solutions, ensuring that the applications are user-friendly and efficient. Additionally, you will participate in testing and validation processes to ensure that the applications function as intended, contributing to the overall success of the projects you are involved in.

Roles & Responsibilities:

- Expected to be an SME.

- Collaborate and manage the team to perform.

- Responsible for team decisions.

- Engage with multiple teams and contribute on key decisions.

- Provide solutions to problems for their immediate team and across multiple teams.

- Facilitate knowledge sharing sessions to enhance team capabilities.

- Mentor junior professionals to foster their growth and development.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in ServiceNow IT Operations Management.

- Strong understanding of application design principles and methodologies.

- Experience with business process modeling and requirements gathering.

- Familiarity with integration techniques and tools within ServiceNow.

- Ability to create user-friendly interfaces and enhance user experience.

Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what's being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.

At Smarsh , we've been helping our customers manage new forms of communication since 1998. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today's technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive & Business Solutions.

About the team:

The Lead Security Operations Analyst - plays a critical role in the Security Operations Center (SOC) by handling escalated incidents from the analysts. This role involves in-depth analysis, incident response coordination, mentoring of analysts, real time security monitoring, threat hunting and ensuring compliance with the Security policies and standards.

Skills and Experience:

• Experience: 10 plus years of experience in cybersecurity, particularly in security operations.
• Cybersecurity Expertise: Advanced knowledge of cybersecurity threats, vulnerabilities, malware investigation and incident response, evidence collection, communication and documentation
• Technical Proficiency: Proficiency in operational support, Security Architecture of SIEM, SOAR, EDR, XDR, Firewalls and other security tools.
• Analytical Skills: Strong analytical, investigative, and problem-solving skills.
• Forensic Analysis: Experience with forensic analysis and malware analysis.
• Certifications: Relevant certifications such as CFCE, CISSP, GCIH, or GCIA.
• Language Skills: Excellent verbal and writing skills in English.
• On Call Support: Rotational on call support for high severity incidents in a 24x7 environment.

Roles and Responsibilities

• Incident Analysis: Conduct detailed analysis of escalated security incidents. Coordination of end-to-end Security Incident management on escalated incidents, ensuring timely updates to stakeholders and efficient resolution of incidents.
• Incident Response: Lead the development and implementation of incident response plans.
• Threat Monitoring and Analysis: Monitor security alerts and events using SIEM and other security tools. Lead and coordinate proactive threat hunting to identify potential risks and vulnerabilities. Analyze and integrate threat intelligence feeds to the platforms and stay updated on emerging threats.
• Mentorship: Mentor and provide guidance to Security analysts on incident handling. Foster a culture of continuous improvement and learning.
• Forensic Analysis: Perform forensic analysis and malware analysis of Computers, Cloud, Networks, Mobile devices and other digital medias
• Architecture Design: Develop and refine architecture of Security Tools and platforms
• Collaboration: Creatively solve problems collaborating with SecOps, Platform, Delivery, IT and Engineering team members.

Qualifications:

• Education: Bachelor's degree in computer science, Cybersecurity, or a related field.
• Certifications: Advanced certifications such as CISSP, OSCP, GCIH, GSOC or GCIA.
• Incident Response Experience: 7+ years of experience in Cyber Incident response and investigations.
• Leadership Skills: Strong leadership and communication skills.

Why Smarsh?

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Best Places to Work Awards. Come join us and find out what the best work of your career looks like

Job Title: HR Ops Specialist - US Team

Location: Chennai/Bangalore (Hybrid)

Shift Timing: 3 PM - 12 AM

Experience Required: 4-7 Years

Joining: Immediate joiners preferred

Job Description:

We are looking for a proactive and detail-oriented HR Operations Specialist to support our US HR team. This role involves managing onboarding, compliance, documentation, and employee lifecycle processes, ensuring a seamless experience for new hires and internal stakeholders.

Key Responsibilities:

Onboarding & Employee Experience

• Coordinate new hire onboarding, orientation sessions, and welcome communications.
• Manage SAP ID creation, documentation follow-ups, and manager updates.
• Support intra-entity transfers and onboarding for US-based employees.

Compliance & Documentation

• Ensure timely completion of I-9, E-Verify, and other compliance acknowledgements via Hiretech.
• Maintain HR compliance reports and assist with audits.
• Track immigration documentation and status updates.

HR Systems & Reporting

• Keep HR policies, employee handbooks, and internal portals updated.
• Ensure headcount consistency across systems for new hires and exits.
• Provide monthly HR activity reports and key highlights to CHRO.

Training & Performance

• Coordinate ASH training sessions and support performance management cycles.
• Maintain and update SOPs, process notes, and HR guidelines.

Engagement & Feedback

• Action feedback from surveys and share insights with stakeholders.
• Support large onboarding classes and other HR initiatives as needed.

Desired Candidate Profile:

• Experience in HR operations, onboarding, and compliance in a US-based or global environment.
• Familiarity with SAP, Hiretech, and US employment documentation.
• Strong communication, organizational, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

EEO Statement: Movate provides equal opportunity in all our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

Job Title: Seller Operations Manager

Location: Gurgaon

About noon

is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumer's online needs.

noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with the region's homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.

At noon we have the courage to pursue what seems impossible, we work hard to get things done, we go to great lengths to ensure that the experience of everyone from our customers to our sellers or noon Bandidos is stellar but above all, we are grateful for the opportunities we have. If you feel the above values resonate with you - you will enjoy this incredible journey with us!

Job Description

The Seller Operations Manager will play a crucial role in ensuring the smooth and efficient operation of our seller support and management systems. This position involves overseeing the daily activities of the seller operations team, developing and implementing strategies to enhance seller satisfaction, and working closely with various departments to streamline processes and improve overall performance.

You will:

• Team Leadership: Manage, mentor, and develop the seller operations team, fostering a collaborative and high-performance culture.
• Process Optimization: Analyze current processes and identify areas for improvement to enhance efficiency and effectiveness. Implement best practices and innovative solutions.
• Seller Support: Oversee the resolution of seller issues, ensuring timely and effective communication. Develop and maintain strong relationships with sellers to understand their needs and challenges.
• Performance Metrics: Monitor key performance indicators (KPIs) related to seller operations and support. Prepare and present regular reports on team performance, identifying trends and areas for improvement.
• Collaboration: Work closely with other departments, including product development, supply chain, and customer service, to ensure a seamless experience for sellers.
• Policy Development: Develop and implement policies and procedures to ensure compliance with company standards and industry regulations.
• Training and Development: Create and deliver training programs for sellers and internal staff to enhance knowledge and skills related to eCommerce operations.
• Problem Solving: Address and resolve complex operational issues, providing guidance and support to the team and sellers as needed.
• Project Management: Lead and participate in cross-functional projects aimed at improving seller operations and overall platform performance.

Qualifications Required

• Education: Bachelor's degree in Engineering, Business Administration, Operations Management, or a related field. Master's degree is a plus.
• Experience: Minimum of 5 years of experience in eCommerce operations, with at least 2 years in a managerial role.

Skills:

• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Proficiency in eCommerce platforms and tools.
• Knowledge of industry regulations and best practices.

Attributes:

• Detail-oriented with a focus on accuracy and efficiency.
• Ability to thrive in a fast-paced and dynamic environment.
• Strong organizational and multitasking abilities.
• Customer-centric mindset with a passion for delivering exceptional service.

Who will excel?

We're looking for candidates who thrive in a fast-paced, dynamic start-up environment. We're searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.

Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.

Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.

TCS IS HIRING FOR OPERATIONS MANAGER 12 TO 16 YEARS EXP FOR CHENNAI LOCATION

JD FOR REFERENCE:

10+ years of experience in Service Delivery and / or IT infrastructure Operations Lead and mentor a team of network reliability engineers and service management, assigning tasks and ensuring efficient operations Build and maintain strong relationships with clients, addressing their concerns, and providing regular performance updates Monitor network performance against SLAs, identify potential issues, and take proactive measures to maintain service levels Oversee day-to-day network operations including monitoring network health, troubleshooting issues, and coordinating with network engineers for complex problems Lead the incident response process for network outages, coordinating with relevant teams to quickly identify the root cause and restore service Generate reports on network performance metrics, identifying areas for improvement and presenting findings to stakeholders Proficiency in using network monitoring and management tools like ManageEngine, SolarWinds, ScienceLogic etc Knowledge of ITIL service management practices, particularly incident management, problem management, and change management Excellent written and verbal communication skills to effectively interact with customers and technical teams Understanding of network technologies including routing protocols (

THE ROLE:

We are looking for a leader to head Tech Support Operations for India market for a leading OEM. The incumbent will bring extraordinary focus and expertise in designing, implementing and scaling a dynamic operation and organization focused on the customer-centricity, team growth and well- being and operational rigor.

ESSENTIAL JOB ELEMENTS

• P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy.
• Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals.
• Team management: Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.
• Strategy: Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.)
• Business Growth: Support business growth by collaborating with Sales & marketing across geographies.
• Best practices: Develop and deploy best practices across offerings. Collaborate across domains to share and understand best practices and implement where applicable.
• Innovation: Lead innovation & value add efforts between Client and Concentrix.
• Domain Capability: Strengthen domain capabilities.
• Compliance: Ensure compliance with all client regulatory requirements
• Client Satisfaction: Ensure client satisfaction. Become 'Voice of the Customer' Establish strong relationships with clients.

PROFILE & EXPERIENCE

• 12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations.
• Experience of working with Technical clients (domain / industry / customer) with expertise in Tech Support will be preferred.
• Candidate to have some prior experience in managing tech businesses.
• Proven track record in leading and motivating large teams, with the ability to attract and nurture talent.
• Demonstrated success in exceeding performance metrics and contractual obligations.
• Experience in building relationships within a matrix-driven organization
• Strong client-facing communication and negotiation skills
• Analytical acumen to streamline complex processes.
• MBA/ PG Degree would be an advantage.

Role: Contact Center Operations Analyst - (RingCentral, CRM, IVR, ACD)

Exp: 5 to 12 years

Notice : Immedite to 30 days max

Location : Only Bangluru

Primary skills : Contact centre technologies, including CRM systems, IVR, ACD, and workforce management tools, contact centre software platforms - Ring Central (This is mandatory), customer experience (CX) and customer journey mapping. Knowledge of agile methodologies and project management principle.

JOB Description :-

Big Panda BMC Helix ITSM Broadcom DX Spectrum Broadcom Service Management Cherwell ITSM DATA Dog Flexara One Jira Service Desk Logic Monitor ManageEngine OpManager Plus Microsoft SCOM OpsRamp ServiceNow FSM ServiceNow ITAMSAM ServiceNow ITOMServiceMapping Snow License Management SolarWinds Server and Application Monitor Symphony Enterprise IT Windows Server Zenoss

Responsibilities

Effectively communicate and engage with business stakeholders and peers to gather requirements

Work closely with contact center managers and agents to understand their needs and challenges

Ability to balance longterm strategic goals with shortterm operational needs

Identify opportunities to streamline contact center processes

Develop user stories and acceptance criteria to drive functional nonfunctional and system requirements for development teams

Ability to partner with crossfunctional teams across ResMed in different time zones

Work with solution architects and platform architect teams to design solutions based on signedoff requirements

Present developed features and functionality to business stakeholders

Facilitate User acceptance testing with identified users and obtain sign off for implementation

Perform impact analysis for scope change requests and document changes to requirements business processes configuration and data mapping

Identify opportunities to optimize processes and apply technology solutions that align with growth objectives

Follow change management processes defined within ResMed

Provide post implementation support

Qualifications

Bachelors in computer science or related field

5 years of experience with a focus on contact center operations

Strong understanding of contact center technologies including CRM systems IVR ACD and workforce management tools

Experience with contact center software platforms Ring Central This is mandatory

Familiarity with customer experience CX and customer journey mapping

Oracle ERP experience is a plus

Strong business acumen with customer first mindset

Excellent written and verbal communication skills

Proven ability to analyze complex business processes and develop effective solutions

Strong analytical and problemsolving skills with a keen attention to detail

Knowledge of agile methodologies and project management principles

Analyst, Security Operations

Omnicom Global Solutions, Hyderabad IN

About Omnicom Global Solutions

Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom's branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries.

OGS India plays a critical role for our group companies and global agencies by providing stellar products, solutions, and services across Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management.

With over 4000 talented colleagues in India, we are growing rapidly and are looking for professionals like you to help build the next chapter of our journey.

Let's build this together!

Role Overview

We have an exciting opportunity for an Analyst, Security Operations at our Hyderabad office. This role is responsible for maintaining the confidentiality, integrity, and availability of personal information and company assets, ensuring compliance with Omnicom's internal policies and standards.

The Analyst will support the tools, technologies, and operational architecture that monitor and protect Omnicom's physical and digital environments. This role plays a vital part in defending the organization's infrastructure and data by executing daily operational security tasks and contributing to long-term strategic security initiatives.

Key Responsibilities

• Manage and support cybersecurity tools and software that protect Omnicom's digital and physical environments.

• Operate and maintain controls such as Web Access Firewall (WAF), Zero Trust Network Access (ZTNA), Cloud Access Security Broker (CASB), Cloud Firewall (CFW), Endpoint Detection & Response (EDR), and Security Information and Event Management (SIEM) systems.

• Deploy and maintain software agents and intermediate nodes to facilitate secure operations across cloud and on-premises environments.

• Collaborate across internal Omnicom teams as well as with external support, accounting, and engineering teams from trusted security partners.

• Monitor environments for security threats and respond in accordance with incident response protocols.

• Support ongoing security posture improvement initiatives and assist in risk mitigation efforts.

Required Qualifications

• 3-5 years of experience in security operations, cybersecurity, or IT infrastructure.
• Working knowledge of security platforms such as WAF, CASB, ZTNA, CFW, EDR, and SIEM tools.
• Familiarity with incident detection, triage, and response processes.
• Experience in agent deployment and system integration for enterprise-wide security tools.
• Strong analytical and problem-solving skills with a proactive security mindset.
• Ability to coordinate across teams and manage third-party security service providers.
• Excellent communication skills and a detail-oriented approach to operational tasks.

Preferred Qualifications

• Security certifications such as CompTIA Security+, GIAC, or equivalent.
• Experience with cloud security frameworks and zero trust architecture.
• Exposure to regulatory compliance environments (e.g., GDPR, HIPAA, ISO 27001).

Company Description

Welcome to Viziune Hub - Your Ultimate Shopping Destination! Viziune Hub aims to revolutionize online shopping by offering a seamless, customer-centric experience. The platform caters to men, women, kids, electronics, mobile gadgets, home appliances, and jewelry. Viziune Hub provides high-quality products, hassle-free shopping, fast delivery, secure transactions, and top-notch customer support.

Role Description

This is a remote internship role for an E-Commerce & QA Operations Intern at Viziune Hub. The intern will be responsible for day-to-day tasks related to e-commerce operations and quality assurance. They will work on ensuring a seamless shopping experience, testing website functionality, assisting with product listings, monitoring customer feedback, and analyzing data to optimize operations.

Duration: 2 Months

Stipend: 5000/month ( 10,000 total after completion)

Start Date: Immediate

Skills: Excel, Communication, Quality Assurance, E-commerce Operations, Product listings and Data analysis

Qualifications

• E-commerce Operations and Quality Assurance skills
• Experience with testing website functionality and monitoring customer feedback
• Knowledge of product listings and data analysis
• Attention to detail and problem-solving skills
• Basic understanding of online retail processes and customer needs
• Excellent communication and collaboration skills
• Ability to work independently and remotely
• Pursuing or completed a degree in Business, Marketing, E-Commerce, or related field

Apply Your resume in below link:

Job brief

The Security Operation Centre (SOC) Information Security Analyst are the first level responsible for ensuring the protection of digital assets from unauthorized access, identify security incidents and report to customers for both online and on-premises. The position monitors and responds to security events from managed customer security systems as part of a team on a rotating 24 x 7 x 365 basis. They are alert and aggressive to filter out suspicious activity and mitigate risks before any incident occur. Your background should include exposure to security technologies including firewalls, IPS/IDS, logging, monitoring and vulnerability management. You should understand network security practices. Excellent customer service while solving problems should be a top priority for you.

Main Responsibilities

• Tier 2 SOC analysts are incident responders, remediating serious attacks escalated from Tier 1, assessing the scope of the attack, and affected systems, and collecting data for further analysis.
• Work proactively to seek out weaknesses and stealthy attackers, review vulnerability assessments (CVEs) on monitored assets. Focus more on doing deep dives into datasets to understand what's happening during and after attacks.
• Monitor security events from the various SOC entry channels (SIEM, Tickets, Email and Phone), based on the security event severity and suspicious activities, escalate to managed service support teams, tier 3 information security specialists, and/or customer as appropriate to perform further investigation and resolution.
• Works as a Team lead for the SOC Analysts helping them to ensure that corporate data and technology platform components are safeguarded from known threats.
• Analyse the Events & incidents and identify the root cause.
• Assist in keeping the SIEM platform up to date and contribute to security strategies as an when new threats emerge.
• Staying up to date with emerging security threats including applicable regulatory security requirements.
• Bring enhancements to SOC security process, procedures, and policies.
• Document and maintain customer build documents, security procedures and processes.
• Document incidents to contribute to incident response and disaster recovery plans.
• Review critical incident reports and scheduled weekly & monthly reports and make sure they are technically and grammatically accurate.
• Keep updated with new threats, vulnerabilities, create/contribute to use cases, threat hunting etc.
• Other responsibilities and additional duties as assigned by the security management team or service delivery manager

Requirements:

• Min 3 Years' Experience as SOC Analyst - (Experience in SIEM Tool ELK & Wazuh preferable)
• Process and Procedure adherence
• General network knowledge and TCP/IP Troubleshooting
• Ability to trace down an endpoint on the network, based on ticket information
• Familiarity with system log information and what it means
• Understanding of common network services (web, mail, DNS, authentication)
• Knowledge of host-based firewalls, Anti-Malware, HIDS
• Understanding of common network device functions (firewall, IPS/IDS, NAC)
• General Desktop OS and Server OS knowledge
• TCP/IP, Internet Routing, UNIX / LINUX & Windows.
• Excellent written and verbal communication skills

Skills:

• Excellent event or log analytical skills
• Proven experience as IT Security Monitoring or similar role
• Exceptional organizing and time-management skills
• Very good communication abilities
• ELK, Wazuh, Splunk, ArcSight SIEM management skills
• Reporting

About Rooter

Rooter has emerged as a category-defining platform at the intersection of mobile gaming and creator-led commerce in India. With a compelling dual-platform model-streaming (à la Twitch) and in-game purchase marketplace (à la Steam)-Rooter serves over 14Mn MAUS and boasts 85 Mn+ registered users. It achieved a 7x YoY ARR growth to $24M while slashing its burn rate by 58%, indicating strong operational leverage. Notably, Rooter's monetisation flywheel-wherein 77% of revenue is now user-generated-demonstrates a shift towards scalable, low-CAC income. Its unique monetisation stack (IAPs, gift cards, and brand revenue) positions it as a high-velocity player in India's digital gaming economy.

Rooter's competitive moat lies in its "Watch + Buy + Play" funnel, underpinned by robust user retention (56.4% revenue retention as of Mar'25) and a 19x ROAS. Unlike game publishers or standalone marketplaces, Rooter builds a community-first ecosystem that integrates live-streaming, discovery, and commerce-thereby unlocking high-margin, repeatable transactions. If realised, Rooter's vision to become India's largest game discovery engine with a projected ARR of $504M by FY28 would create an irreplicable digital gaming infrastructure and a monetisation layer akin to the "Steam for Mobile Gaming."

Website:

LinkedIn:

Check out our Product :

Job Description:

Strategic Partner to the Founder

This role offers a unique opportunity to work directly with the Founder, who leads the company's operations and fundraising efforts. You'll gain hands-on experience across four core focus areas.

1. Strategic Leadership & Company Growth - Collaborate with the Founder to shape and refine Rooter's overarching strategy. Rooter pioneered mobile game streaming in India in 2020, emerging as a leader in a highly competitive space. In 2024, Rooter 2.0 introduced the Rooter Shop, a scalable gaming commerce marketplace that seamlessly connected content with commerce. Now, with Rooter 3.0 on the horizon, the company is launching a new engagement model layered on top of content streaming offering innovative features that will redefine user experience. You'll play a key role in strategising, launching, and executing this next phase of growth

2. Capital Strategy & Fundraising - Work alongside with the Founder on all financial initiatives-ranging from equity and debt fundraising to secondary transactions and optimising the company's capital structure. You'll also collaborate with the finance team to drive profitability in the current fiscal year. You will be deeply involved in the upcoming Series B round and continue to contribute through Rooter's journey toward a public listing in under five years. Your responsibilities will include:

• Preparing investor materials
• Coordinating with investment bankers
• Leading the due diligence process
• Managing communications and documentation through to deal closure
• In addition, you'll be the primary liaison for all shareholders and oversee reporting, including MIS, monthly/quarterly updates, and board meetings.

3. Strategic Communications - From the Founder's office, you will lead internal communications with teams, shareholders, and partners. Externally, you will collaborate with the Corporate Communications team to craft Rooter's voice in the media, prepare for industry events, and engage in key sector initiatives.

4. Execution & Accountability - Establish and manage systems to track the progress of all strategic projects and KPIs. Working across departments, you'll ensure transparent communication and effective execution. As the bridge between the Founder and various teams, your role will be critical in driving accountability and performance.

Ideal Profile for the Role: We're looking for a dynamic, execution focused professional who embodies the following qualities:

• 5+ Years of Relevant Experience - Proven track record in corporate strategy, project management, or chief of staff roles-preferably within a high-growth startup or fast-paced, evolving environment
• Educational Excellence - Postgraduate degree or MBA from a Tier-I or top-tier institution, with a minimum of 5 years of relevant experience in strategic, high-performance roles
• Strategic & Operational Leadership - Demonstrated ability to lead cross- functional initiatives, streamline operations, and drive alignment across teams to achieve key strategic objectives
• Executive Stakeholder Management - Comfortable working closely with C-suite leaders, board members, and department heads-effectively managing relationships while delivering on critical, high-impact projects
• Project Management Excellence - Strong multitasker with the ability to handle complex deliverables in fast-moving settings. Brings structure, clarity, and momentum to projects across functions
• Strategic Storytelling & Presentation Design - Ability to build compelling, data-backed pitch decks and business presentations that resonate with both internal teams and external partners
• Financial & Business Acumen - Skilled at conducting business analyses and interpreting financial statements to generate insights that influence strategic decisions
• Self-Starter with a Bias for Action - Highly motivated, results-driven, and proactive in solving problems. You thrive in ambiguity, move fast, and take ownership

What We Offer:

At Rooter, you'll work alongside passionate, high-performing individuals in our centrally located New Delhi office. We combine the culture and agility of a startup with the perks and flexibility of a leading technology product company. Here's what you can expect:

• Inspiring Work Environment - Collaborate with smart, driven colleagues who care deeply about building something meaningful and innovative
• Prime Office Location - Our centrally located office in New Delhi offers ease of access, a vibrant work culture, and great connectivity
• Comprehensive Health Insurance - We provide extensive health insurance coverage for you and your family, including parents-ensuring access to quality care when it matters most

Greetings From TCS

Position : SOC Analyst

Experience : 4+years

Walkin Interview on 7th Jun 2025 at below locations :

Hyderabad

TCS Synergy Park Phase1 ,Premises No 2-56/1/36, Gachibowli, Opposite IIIT Hyderabad Campus, Seri Lingampally, RR District, Hyderabad, Telangana 500019

Bangalore

TCS L-Center, Vydehi RC-1 Block, EPIP Industrial Area, 82, 6th Rd, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru, Karnataka 560066

Chennai

TCS Siruseri ATL Building- 1/G1, SIPCOT IT Park Navalur, Siruseri, Tamil Nadu 603103

Mumbai

TCS OLYMPUS, Hiranandani Estate, Thane West, Thane, Maharashtra 400615

Noida

TCS Yamuna, First floor, Assotech Business Cressterra, VI Plot 22, Sector 135, Noida, Uttar pradesh- 201301

Kolkata

Tata Consultancy Services Limited IT/ITES SEZ, Plot-IIF / 3 Action Area-II, New Town, Rajarhat, Kolkata-700156, West Bengal, India

Job Description :

• Monitor multiple security technologies such as SIEM, Antivirus, Vulnerability management, Web Proxy, Security Patch management.
• Tune/Create SIEM correlation rules.
• Perform in-depth incident and event analysis.
• Respond and handle the security incidents.
• Agree and align on reporting and monitoring requirements with business stakeholders.
• Conduct research on emerging security threats.
• Modify Standard Operating Procedures (SOPs) and training documentation.
• Coach junior team members.
• Good Knowledge on SIEM tools like QROC, Arcsight, SPLUNK or Sentinel.
• Knowledge and experience with PCs, LAN topologies, routers, hubs, and terminal servers
• Knowledge of security applications such as IDS, Security Event Management and anomaly detection tools.
• Knowledge of VPN technology.
• Knowledge of investigation tools like FTK imager, memory dump, threat analysis tools.
• Ability to read and interpret network diagrams.
• Oversight of facilitates for other offices in the UK and provide support and guidance where required.
• Ability to translate event analysis findings into new monitoring proposals.
• Remain flexible with 24/7 shift and task assignments.

Interested Candidates can share their cv to if you are available for Walkin interview

Regards,

Divya Jillidimudi

Position: Operations Manager - HRO - End to end Recruitment

Experience: 9+ years

Location: Mysore

Education: Any Full Time Graduate

Shifts: General Shift

Work from office

Required Skills/ Experience:

Areas of Responsibility:

Operations: Resource Planning (People, Infrastructure etc.) - Plans and monitors the resource deployment (Team Size, Span, Shift Utilization, Skill sets, technology rollout) and ongoing monitoring for his specific process(es) IN ORDER TO ensure budget & pricing assumptions compliance

Operations: Manpower Training - Identifies training need for TLs, reviews training plans created by the TLs for their teams and monitors training implementation for the specific process(es) IN ORDER TO ensure competency development across domain, operations and behavioral

Quality Planning (QC/QA) - Reviews the service quality plan including the quality control, assurance and improvement IN ORDER TO create a comprehensive quality program for the specific process(es)

Performance Planning - Signs off the scorecard for direct reportees, Creates KRAs for team IN ORDER TO align the team with the specific process objectives

Talent Management (People Mgmt)- Implements career development & succession plan for the direct reports, Implements career development methodology for team in specific process(es) IN ORDER TO ensure sustainable employee engagement & motivation within the team

SLA Compliance - Conducts periodic reviews with his team, Monitors daily dashboards, Provides guidance and support to the team IN ORDER TO ensure delivery predictability

Process Compliance - Reviews the staffing plan and work allocation plan IN ORDER TO achieve production targets

Transition Coordination: Resource planning (incl. Infra) - Develops plans, identifies people, coordinates infra and technology requirements with the transition team for the specific process(es) IN ORDER TO deliver on target delivery model

Transition Coordination: Process definition & documentation - Provide resources to the transition team to finalize the process definition & documentation, signs off for the specific process(es) within his/her purview IN ORDER TO finalize the To-Be process

Transition Coordination: SOW / Metric Determination - Provides inputs from an operations perspective to the SOW IN ORDER TO complete the contractual process

Transition Coordination : Process Training & Certification - Provides inputs on the training/ certification methodology to the transition team IN ORDER TO ensure right skilling on engagement

Work Allocation - Reviews the staffing plan and work allocation plan IN ORDER TO achieve production targets

Customer Interaction - Handles level 2/3 escalations with process owners , forms informal networks within the client organizations and anticipates and plans for future challenges/issues wth the process owners IN ORDER TO ensure strong customer relationships

Governance compliance - Conducts internal and external governance, Monitors adherence by team within the specific process(es) IN ORDER TO sustain delivery predictability

Knowledge Management - Determines the KM methodology and Ensures implementation IN ORDER TO build effective knowledge repository for the process(es).

Competencies:

Client Centricity & Business Metric Management - Demonstrates strong proficiency in complaint management frameworks including service recovery techniques to ensure non- recurrence of chronic/ similar complaints. Demonstrates in-depth knowledge of the client industry and business indicators to define processes that bring business value to the client.

Knowledge of Operations Management - Demonstrates strong knowledge of end-to-end staffing management practices to manage projects or programs independently. Demonstrates strong knowledge of planning and forecasting tools and processes to ensure adherence to the project timelines. Demonstrates working understanding of IT infrastructure management to be able to plan the infrastructure requirements for a process/ program/project.

SLAs & Performance Management - Demonstrates strong knowledge of reporting practices, client SLA agreements required to articulate client/ internal SLA requirements and present detailed analysis/ inferences. Demonstrates strong knowledge of end-to-end performance measurement and tracking techniques to meet process deliverables and recommend improvements/ corrective actions. Exhibits strong understanding risk management models including operational risk/ liabilities ( Financial / SLA ) to recommend preventive / corrective plans to drive implementation in own area.