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Support Enginner

Let me tell you about the role

The Enterprise Technology Engineer helps to deliver our pioneering Geospatial Platform. As part of our Geospatial Technology Team, within Oil and Gas Technology, you'll work on meaningful projects across production, projects, subsurface, wells and crisis, gaining exposure to pioneering technologies and real-world applications. You will work closely with the various teams and stakeholders to provide specialist platform support and engineering.

The Enterprise Technology Engineer is a technical role for those who have a passion for data and a zeal to unlock and use Geospatial Technology to inform better business decisions.

What you will deliver

  • Silent delivery of the Geospatial Platform. Deliver support requests.
  • Assist the Geospatial business teams to develop and deploy new geospatial techniques and technologies.
  • Conduct maintenance and evergreening activities for our Geospatial Technology suite (e.g. upgrades, troubleshooting, patching, integrations, customisations).
  • Analyse, debug and rectify issues arising out of QA, customer and end user testing.

What you will need to be successful (experience and qualifications)

  • Hands-on experience on ESRI suite of products.
  • Experience - 5+ years in a similar role
  • Esri product troubleshooting skills.
  • Some experience in Esri system installation and upgrade.
  • Hands-on experience in ArcPy, ArcGIS API for JavaScript.
  • Analyze, debug and rectify issues arising out of QA, customer and end user testing.
  • Participate in daily scrums, cater to other documentation needs in following an agile methodology.
  • Collaborate with global teams and businesses to validate various use-cases and create innovative solution.
  • Person would be responsible for coming up with efficient algorithms to solve complex business problems.
  • Present information to clients and stakeholders in verbal or written format.
  • System Performance testing via Esri supported tools.
  • Basic knowledge of Esri system design.

Product Experience on:

  • Microsoft Azure Cloud (certification would be preferred)
  • ArcGIS Enterprise (ArcGIS Portal, ArcGIS Server and roles, Datastore(s
  • ArcGIS Online
  • ArcSDE v11.0
  • ArcGIS Pro v3.x
  • Survey123
  • Esri Mobile Apps - Field Maps, Quick Capture etc.
  • FME Form & Flow v2023.x+ administration
  • Python, JavaScript, PowerShell scripting
  • ArcGIS API for Python
  • Microsoft SQL Server 2019+

Qualifications:

Master's degree, GIS, Geographic Science, Computer Science, Survey Engineering, Related Field, or related Bachelor's degree with some relevant experience

About bp

bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people's lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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bp

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12 days ago

Network Support Specialist

Job Title: Network Support Specialist

Location: Bengaluru/Hyderabad

Employment Type: Full-time

Job Description:

The IT Support Specialist at Starbucks will be responsible for supporting and deploying technical equipment across restaurant locations. This role involves project-based work, including updating/swapping out POS machines and operating systems, supporting AV equipment for Drive-Thru's, network-connected printers and scanners, handheld devices (Mobile POS devices/tablets), routers/switches, and general cabling (Cat5).

Key Responsibilities:

  • Troubleshoot network issues, particularly wireless/network connectivity for handheld order devices.
  • Utilize ServiceNow as the ticketing system and remote tools (VNC) for diagnosing and troubleshooting POS endpoints.
  • Support field technicians with installations via phone for pre/post installation of new hardware.
  • Adapt and learn new skills to support various technical deployments.

Additional Skills & Qualifications:

  • Experience with network troubleshooting in a support or field support capacity.
  • Understanding of basic network hardwire and Wi-Fi connectivity issues.
  • Familiarity with the following technologies:
  • POS registers: HP RP9, HP EliotOne 800
  • Printers: Epson TM-L90, Epson TM-88 III-VI, Bixolon SRP-300
  • EMV chip readers and scanners: Honeywell Genesis, Honeywell 7580 Gen6, Honeywell Xenon
  • Pin Entry Device: Veriphone VX820
  • POS OS: Windows 10
  • POS Retail Software: Oracle Simphony
  • Store Production Controllers: Dell Wyse Thin Client, HPE ProLient DL20 (Gen: 9,10)
  • DriveThru equipment: Drive Thru Display Order Screen (DOS), Kanex pro, El Gato, AT-91 Diagnostics device, balun & associated power supplies
  • Digital order manager hardware: Surface Pro 4, Aava Inari 10 Tablet
  • Network hardware: Cisco Routers & Switches (Meraki)
  • Ticketing System: ServiceNow
  • Deployment Software: Marimba 8.0
  • Remote tools: VNC
  • Technical documentation tools: Jira, Confluence, OneNote, Microsoft Teams, SharePoint
  • Microsoft Excel for tracking store installs

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TEKsystems Global Services in India

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12 days ago

Support Engineer

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 7,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

  • Build the coolest tech for the world's leading brands
  • Solve complex problems - and learn new skills
  • Experience the power of transforming digital engineering for Fortune 500 clients
  • Master your craft with leading training programs and hands-on experience

Experience a community of change-makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Location: Bengaluru (hybrid work)

Description:

Description:

  • The Spread Tech E&A team is seeking an experienced Software Engineer to work within the high-priority strategic Platform Modernization program.
  • Your mission is to be part of a team of innovators and technologists focused towards creating next-level solutions, improving the way the business is run.
  • Your deep knowledge of design, analytics, development, coding, testing, and application programming will help teams raise their game, meeting standards, as well as satisfying both business and non-functional requirements.
  • Your expertise in various technology domains will help set the strategic direction, solve complex and mission-critical problems, both internally and externally.
  • Your quest to embrace leading-edge technologies and methodologies inspires teams to follow suit.

This role requires a wide variety of strengths and capabilities, including:

Responsibilities:

  • Modernization of Athena, the firm's proprietary risk and trade management system for Spread business.
  • Play a key role in the Cybersecurity transformation program, uplifting applications to comply with strategic security standards.
  • Responsible for the execution of strategic data centre migration programs in multiple regions.
  • Focus on innovative transformation of the firm's critical business functions to execute successfully on virtualized compute and cloud.
  • Support and maintain a large application's infrastructure across multiple regions and data centers.
  • Enhance monitoring to detect issues earlier, reducing recovery time for production incidents.
  • Adopt infrastructure as a service with the migration of application assets to virtual servers.

Qualifications/Technical expertise:

  • Bachelor's degree in computer science or related field of study, or equivalent relevant experience.
  • Significant programming experience in one or more of the following: Java, Python.
  • Databases - SQL, Oracle, Sybase, KDB
  • CI / CD pipelines and tool sets like Jenkins, Groovy, Team City, Bit Bucket
  • Monitoring tools like Grafana, Splunk, Datadog, and Dynatrace.
  • Good to have knowledge on Container and Orchestration software like Docker, Kubernetes.
  • RHEL Linux OS experience with hands-on knowledge on UNIX commands and shell scripting.
  • Good to have knowledge on Terraform and various AWS Cloud services such as EC2, Fargate, Datadog, VPC, etc.

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!

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Ascendion

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12 days ago

Senior Application Support Engineer

Responsibilities: L2 & L3 level of investigation of any issue (including functional or technical issue).

Root cause analysis of issues by debugging in logs,DB or code.

Manage and update different scripts as per daily basis requirements.

Perform quick impact analysis during incident and quick recovery post incident.

Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement.

Coordinate for system and application releases with the development team and manage the gaps in implementation or risk assessment.

Troubleshoot areas of performance and identify effective solutions to resolve issues both immediate and for the longer term.

Work closely with different stakeholders including Operations, cust-experience, Product, finance, Risk & fraud management team etc

Generate reports based on Internal/External requests.

Maintain documentation for internal team

Perform ITIL practices and motivate junior team members to adhere to the same.

Requirements:

Education: - B. Tech/MCA/M. S (from well known institutes).

Having 5-8 years of experience in Application Support.

Good experience with any of the programming languages like Python , Java

Having knowledge of AWS,Mongo,Rest API, Jenkins,SQL, Athena, Postgres.

Good experience with any scripting languages Python\Unix.

Good understanding of DB and having good command on SQL.

Sound understanding of SDLC life cycle and Agile methodologies.

Good in ITIL practices. Experience with any of the ticketing tools (preferably JIRA).

Should have strong decision making capabilities w. r. t. choosing new frameworks, approaches etc.

Understanding deployment and monitoring is desirable but not mandatory.

Hands on experience in monitoring tools like New Relic, Grafana, AWS Cloudwatch etc.

Good communication skill with logical & analytical approach to solve business problems quickly. Ability to handle pressure in a fast paced environment.

Ability to provide support in extended hours whenever needed

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Zepto

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12 days ago

Web Methods Support Engineer - Immediate to 15 Days

Job Description: Web Methods Support Engineer

Job Title: Web Methods Support Engineer

Primary skills: Technical expertise, innovation, continuous improvement, customer focus, delivery management

Location: Hyderabad/Pune

Mode of work: In-person (Hyderabad/Pune)

Experience: 4+ years

Notice Period: immediate to 15 Days

About the job

The Web Methods Support Engineer will play a pivotal role in managing and maintaining end to end performance of all the applications, workloads and environments.

Know your team ("App Support")

At ValueMomentum's App Supoort, we are a team of passionate engineers who thrive on tackling complex business challenges with innovative solutions while transforming the P&C insurance value chain. We achieve this through strong engineering foundation and continuously refining our processes, methodologies, tools, agile delivery teams, and core engineering archetypes. Our core expertise lies in six key areas: Cloud Engineering, Application Engineering, Data Engineering, Core Engineering, Quality Engineering, and Domain expertise.

Join a team that invests in your growth. Our Infinity Program empowers you to build your career with role-specific skill development leveraging immersive learning platforms. You'll have the opportunity to showcase your talents by contributing to impactful projects.

Responsibilities

  • Analyze monitoring data and performance metrics to identify bottlenecks, anomalies and areas of improvement
  • Deploying and providing support to Application Performance Management tools, as well as firefighting production problems that are performance related.
  • Support and enhance the system as required to support the implementation of new business applications and technology
  • Understanding of integration architecture and coding patterns.
  • Identify, analyze, and resolve technical issues related to Web Methods integrations and applications.
  • Manage current Web Methods integration environment, through planning and implementing Web Methods software upgrades and fixes as appropriate.
  • Knowledge and experience of SOAP/REST Web Services, HTTP/HTTPS, Java/J2EE, XML/XSD's, UML and JMS.
  • Provide guidance and support to users and other teams on Web Methods platform and its components.
  • Monitor system health, identify potential problems, and perform routine maintenance tasks
  • Support existing systems and responsible for production support activities for facilities operations to ensure the security and stability of the environment.
  • Serve as the primary contact for critical and high server-based outages and communicates the status of the outage which may include after hour support.
  • Coordinate with various groups and perform troubleshoot on all production problems and provide resolution.
  • Create and maintain technical documentation for Web Methods integrations and procedures.
  • Ensure data integrity and security within Web Methods integrations.
  • Collaborate with other teams (e.g., development, infrastructure) to ensure seamless integration and system operation
  • Provide resolution on the tickets logged by operations in an onshore-offshore model
  • Documenting any and every new change to ensure there is no process gap

Requirements

  • 4+ years of hands-on experience in managing either of cloud platforms like Azure/AWS/GCP
  • 4+ years of experience in Windows and/or Linux operating systems
  • Strong understanding of Web Methods architecture and components, proficiency in developing and debugging integration solutions, and familiarity with related technologies like SAP Adapter, SFTP, EDI, and MFT
  • Experience with DevOps/DevSecOps and full SDLC of integration solutions is also beneficial.
  • Excellent problem solving and communication skills, along with the ability to work independently, part of a global delivery model.
  • Should have collaborative skills with other team members.
  • Should have good customer interaction skills.
  • Should possess good analytical and problem-solving skills.
  • Should have good communication skills.
  • Experience in SQL, PL/SQL and various database platforms like SQL Server. Oracle
  • Flexible to work in shifts

About ValueMomentum

As the largest standalone IT services company focused on insurance, we are uniquely positioned to be the partner of choice for insurance companies looking to transform their business and better serve their customers. Our deep understanding of the insurance industry, combined with our expertise in technology solutions, allows us to offer customized and effective strategies that help our clients stay ahead of the competition. At our company, we take pride in our ability to empower insurers and build a safer, more secure future for everyone.

Our culture - Our fuel

At ValueMomentum, we believe in making employees win by nurturing them from within, collaborating and looking out for each other.

  • People first- We make employees win.
  • Nurture leaders- We nurture from within.
  • Enjoy wins- Celebrating wins and creating leaders.
  • Collaboration- A culture of collaboration and people-centricity.
  • Diversity- Committed to diversity, equity, and inclusion.
  • Fun- Help people have fun at work.

Company perks & benefits

  • Compensation- Competitive compensation package comparable to the best in the industry.
  • Career advancement- Career development, coaching and mentoring programs for professional and leadership skill development. Comprehensive training and certification programs.
  • Performance Management: Goal setting, continuous feedback and year-end appraisal.
  • Reward & Recognition for the extraordinary performers.
  • Benefits: Comprehensive health benefits, wellness, and fitness programs. Paid time off and holidays.

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ValueMomentum

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12 days ago

Platform Engineer II - Enablement Services Support T9

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Position Summary:

We're seeking a hands-on Platform Engineer to support our enterprise data integration and enablement platform. As a Platform Engineer II, you'll be responsible for designing, maintaining, and optimizing secure and scalable data movement services-such as batch processing, file transfers, and data orchestration. This role is essential to ensuring reliable data flow across systems to power analytics, reporting, and platform services in a cloud-native environment.

Who we're looking for:

Primary Responsibilities:

  • Hands-On Data Integration Engineering
  • Build and maintain data transfer pipelines, file ingestion processes, and batch workflows for internal and external data sources.
  • Configure and manage platform components that enable secure, auditable, and resilient data movement.
  • Automate routine data processing tasks to improve reliability and reduce manual intervention.
  • Platform Operations & Monitoring
  • Monitor platform services for performance, availability, and failures; respond quickly to disruptions.
  • Tune system parameters and job schedules to improve throughput and processing efficiency.
  • Implement logging, metrics, and alerting to ensure end-to-end observability of data workflows.
  • Security, Compliance & Support
  • Apply secure protocols and encryption standards to data transfer processes (e.g., SFTP, HTTPS, GCS/AWS).
  • Support compliance with internal controls and external regulations (e.g., GDPR, SOC2, PCI).
  • Collaborate with security and infrastructure teams to manage access controls, service patches, and incident response.
  • Troubleshooting & Documentation
  • Investigate and resolve issues related to data processing failures, delays, or quality anomalies.
  • Document system workflows, configurations, and troubleshooting runbooks for team use.
  • Provide support for platform users and participate in on-call rotations as needed.

Skill:

  • 3+ years of hands-on experience in data integration, platform engineering, or infrastructure operations.
  • Proficiency in:
  • Designing and supporting batch and file-based data transfers
  • Python scripting and SQL for diagnostics, data movement, and automation
  • Terraform scripting and deploying of infrastructure cloud services
  • Working with GCP (preferred) or AWS data analytics services, such as:
  • GCP: Cloud Storage, BigQuery, Cloud Composer, Pub/Sub, Dataflow
  • AWS: S3, Glue, Redshift, Athena, Lambda, EventBridge, Step Functions
  • Cloud-native storage and compute optimization for data movement and processing
  • Infrastructure-as-code and CI/CD practices (e.g., Terraform, Ansible, Cloud Build, GitHub Actions)
  • Strong analytical and debugging skills for troubleshooting issues in distributed, high-volume environments.
  • Bachelor's degree in computer science, Information Systems, or a related technical field.

Work location: Hyderabad, India

Work pattern: Full time role.

Work mode: Hybrid.

Additional Information:

McDonald's is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

McDonald's Capability Center India Private Limited ("McDonald's in India") is a proud equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. At McDonald's in India, employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for employment. McDonald's in India does not discriminate based on race, religion, color, age, gender, marital status, nationality, ethnic origin, sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information, or any other basis protected under state or local laws.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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McDonald's

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12 days ago

Walk-in-Drive (Chennai) -Production Support - Java, Linux, SQL

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Dear Candidate!

Greetings from TCS

Role: Production Support - Java, Linux, SQL

Location:-Tata Consultancy Services Ltd, ATL Building, Sipcot Information Technology Park, Navalur Post, Siruseri, Chennai - 603103 (walk-in-Drive Chennai 7-Jun-25 9:00 AM to 12:30 PM)

Location: walk-in-Drive Bangalore 24-May-25 9:00 AM to 12:30 PM (Tata Consultancy Services, 8th Floor, Global Axis H Block, Whitefield, Bengaluru - 560066)

Experience Range: 3 to 10 Years

Responsibilities

  • Production Support Experience of 3+ yrs
  • Progress knowledge would be added benefit
  • Basics of JAVA
  • Unix/Linux scripting experience
  • Control M, SPLUNK tools experience
  • Cloud knowledge
  • Banking Knowledge would be added advantage

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Tata Consultancy Services

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12 days ago

Walk-in-Drive (Hyderabad) -Unix & SQL Production support

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Dear Candidate!

Greetings from TCS

Role: Unix & SQL Production support

Location: walk-in-Drive Hyderabad 14-Jun-25 9:00 AM to 12:30 PM (Tata Consultancy Services Ltd, Kohinoor Park, Near Kothaguda Junction, Kondapur, Hyderabad - 500084)

Experience Range: 3 to 10 Years

Job Description:

  1. Good Knowledge in Unix,SQL and PL/QSL.
  2. Good Experience In production support Environment
  3. Experience on working with product vendors/technical specialists to resolve issues.
  4. Able to provide Application team support for code deployment and any other issues
  5. Good understanding of best practices in design and implementation. Provide technical expertise/support to development team

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Tata Consultancy Services

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12 days ago

PLM support Engineer

About Company : Our Client is a leading Indian multinational IT services and consulting firm. It provides digital transformation, cloud computing, data analytics, enterprise application integration, infrastructure management, and application development services. The company caters to over 700 clients across industries such as banking and financial services, manufacturing, technology, media, retail, and travel & hospitality.

Its industry-specific solutions are designed to address complex business challenges by combining domain expertise with deep technical capabilities. With a global workforce of over 80,000 professionals and a presence in more than 50 countries.

Job Title: PLM support Engineer

Locations: PAN INDIA

Experience: 6-10 Years (Relevant)

Employment Type: Contract to Hire

Work Mode : Work From Office

Notice Period : Immediate to 15 Days

Job Description:

Strong experience in PLM Product Lifecycle Management framework and tools

Understanding of the PLM application use in support of product design and manufacturing

Knowledge in Bill of material Change Management BMIDE Access Management Utilities and Templates

Must have done Installation Configuration Deployments and Reports

Strong understanding of the PLM framework Architecture

Experience with rich client server and utility development

Provide second level of support for specific products and technology components

Coordinating problem resolution with third parties

Overseeing daily operations of representatives who handle customer accounts

Cultivating and maintaining ongoing customer relationships

Utilizing excellent indepth knowledge of organizational products and programs to educate customers and team members within the department

Experience in support projects and awareness in SLA Governance

Ability to provide user support as required in support of a global multi discipline environment

Work with customers to understand their requirements

Coordinate support activities and identify solutions for complex issues

Provide metrics for support team

Assure data integrity and provide solutions when inconsistencies are identified

Good communication skills ability to work with users

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People Prime Worldwide

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12 days ago

TCS Walkin Drive for Unix & SQL - Production Support

Greetings from TCS

Saturday Walkin Drive 14th June 25. (F2F)

Job Title : Unix & SQL - Production Support

Location- Chennai/Bangalore/Pune.

Experience required: 4 to 8 yrs.

Unix, SQL, or PL/SQL

Must-Have

  • Good Knowledge in Unix,SQL and PL/QSL.
  • Good Experience In production support Environment
  • Able to provide Application team support for code deployment and any other issues
  • Well versed in troubleshooting incidents, problem determination and resolution, performing root-cause analysis and preparing executive summary for management updates.
  • Thorough knowledge in stop/start services, environmental parameters.
  • Experience on working with product vendors/technical specialists to resolve issues.
  • Well versed in apply fixes/patches and service packs as required. Ensure application stability through preventive maintenance, monitoring, troubleshooting.
  • Good understanding of best practices in design and implementation. Provide technical expertise/support to development team.

Good-to-Have

MongoDB Knowledge is more advantage

Applications Valid till - 13th June 25.

Mandatory Documents- Updated CV, Adhar or Pan Card Copy, Passport Size Photo

Note- Do not apply Freshers. and EX TCSers.

Thanks & Regards,

Supriya Kashid.

TCS HR Recruitment Team (TAG), Pune.

Mail to :

Website:

Tata Consultancy Services.

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Tata Consultancy Services

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12 days ago

Walk-in-Drive (Chennai) -Unix & SQL Production support

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Dear Candidate!

Greetings from TCS

Role: Unix & SQL Production support

Location: walk-in-Drive Chennai 14-Jun-25 9:00 AM to 12:30 PM (Tata Consultancy Services Ltd, ATL Building, Sipcot Information Technology Park, Navalur Post, Siruseri, Chennai - 603103)

Experience Range: 3 to 10 Years

Job Description:

  1. Good Knowledge in Unix,SQL and PL/QSL.
  2. Good Experience In production support Environment
  3. Experience on working with product vendors/technical specialists to resolve issues.
  4. Able to provide Application team support for code deployment and any other issues
  5. Good understanding of best practices in design and implementation. Provide technical expertise/support to development team

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Tata Consultancy Services

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12 days ago

Desktop Support Engineer

Job Title: Desktop Migration Engineer

Location: Hyderabad Hafeezpet, Uppal (Hybrid)

Shift: Rotational

Total Experience: 4-7 years

Relevant Experience: 4-7 years

Primary Skill

Active directory knowledge, desktop administration and migration is must, Intune envt

Responsibilities

A Desktop Support Engineer involved in domain migration handles the transfer of users, computers, and resources from one domain environment to another, often to a new or upgraded domain. This involves tasks like user profile migration, device reimaging, and deployment of new devices in the target domain.

Key Responsibilities of a Desktop Support Engineer in Domain Migration:

User Account and Profile Migration:

Transferring user accounts, data, and settings from the source domain to the target domain.

Device Migration:

Imaging, deploying, and configuring new or existing devices in the new domain.

Software Application Deployment:

Ensuring that necessary software applications are installed and configured correctly on migrated devices.

Group Policy Management:

Managing group policies to ensure that the new domain environment is configured correctly and that users have appropriate permissions.

Troubleshooting and Support:

Providing technical support to end-users who may encounter issues during or after the migration process.

Qualifications we seek in you!

Minimum Qualifications / Skills

  • Bachelor's degree (or equivalent) in information technology or computer science
  • Strong working knowledge of relevant Microsoft technologies, including Visio.
  • Windows Operating System Expertise: Strong understanding of Windows desktop administration, including patching, configuration management, and troubleshooting.
  • Active Directory Knowledge: Proficiency in managing user accounts, group policies, and other Active Directory functions.
  • Migration Tooling: Experience using migration tools, such as Active Directory Migration Tool (ADMT), and other related utilities.
  • Networking Fundamentals: Basic knowledge of networking concepts and technologies.
  • Troubleshooting Skills: Ability to diagnose and resolve technical issues related to hardware, software, and network connectivity.
  • Communication Skills: Ability to effectively communicate with end-users and other stakeholders.

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Tekskills Inc.

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12 days ago

Desktop Support Technician

Experience: 1-3 Years

Shift: US Shift

Job Summary:

The L1 Service Desk Engineer is the first point of contact for IT support within the organization, responsible for providing efficient and courteous technical assistance. The role involves handling initial support requests, troubleshooting technical issues, resolving basic IT incidents, and escalating complex problems to higher support levels.

Key Responsibilities:

1. Technical Support:

o Respond to incoming service desk calls, emails, and tickets in a timely manner.

o Provide first-level support by troubleshooting and resolving hardware, software, and network-related issues.

2. Incident Management:

o Identify, prioritize, and manage incidents according to defined Service Level Agreements (SLAs).

o Escalate complex issues to higher support levels when necessary, ensuring proper handoff with clear documentation.

o Track and follow up on outstanding incidents, maintaining communication with end-users.

3. User Assistance:

o Guide end-users through basic technical steps to resolve common issues.

o Provide password resets, account unlocks, and basic user account management.

o Educate users on best practices for security, software usage, and IT policies.

4. Systems Monitoring and Maintenance:

o Monitor system alerts and notifications, acting on any critical issues or outages.

o Perform routine maintenance tasks such as software updates and system checks.

o Report recurring issues to Level 2 support or management for further investigation.

Qualifications:

• Education: Associate or bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).

• Certifications: ITIL Foundation, CompTIA A+, or Microsoft certifications are a plus.

• Experience: 1+ years of experience in a help desk or technical support role.

Skills and Competencies:

• Technical Skills: Basic knowledge of Windows OS, Microsoft Office Suite, network basics, and troubleshooting hardware/software issues.

• Communication Skills: Strong verbal and written communication skills, with a customer-oriented approach.

• Problem-Solving: Ability to analyze and troubleshoot basic IT issues.

• Time Management: Ability to handle multiple requests and prioritize tasks efficiently.

• Teamwork: Strong interpersonal skills, with the ability to collaborate effectively with other team members.

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ThoughtSol Infotech Pvt. Ltd

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12 days ago

Xactly Developer SAAS Support

Primary skill: Xactly Incent platform, Development experience, connect & extendJob description

salesforce, resource working in a implementation partner in Xactly is preferred.

Role purpose

The role is fundamental to supporting and advancing the usage of our Sales Compensation solution.

The role will involve configuration and support of Xactly Incent, Connect and Extend.

Role Responsibilities:

• Develop, Configure and maintain the Xactly Incent, Connect and Extend platform to meet the evolving needs of the organization. This includes setting up new plans, credit rules, Formulas, connect pipelines and workflows.

• Design, develop and test reports & dashboards

• Coordinate with Xactly support team to implement and deploy the changes in one environment to other environment.

• Collaborate with cross-functional technology teams to ensure seamless integration between Xactly Connect and other systems (Salesforce etc.).

• Create documentation and resources to assist users in understanding and utilizing the system effectively.

• Work closely with stakeholders to understand business requirements and implement customizations or enhancements within Xactly Connect to meet those needs.

• Provides technical support, troubleshooting, and guidance on Xactly applications.

• Manages permissions, access, personalization, and similar system operations and settings for Xactly users.

Skills Required:

• 3 years experience with Xactly Incent and Connect (preferred).

• Experience with the implementation process of Xactly Incent and Connect.

• Strong understanding of incentive compensation processes and best practices.

• SQL proficiency, Knowledge of Connect and Incent.

• Knowledge of native and delta schemas in Connect (includes staging, history, custom tables, logs).

• Knowledge of Developer and Administrator best practices to maintain and migrate Connect assets (schedules, pipelines, etc.) across Sandbox and Production environments.

• Proficiency in data analysis and reporting tools.

• Excellent communication and interpersonal skills.

• Ability to collaborate with cross-functional teams.

Qualifications:

• Bachelor's Degree or equivalent experience

• Proven experience as a system administrator with a focus on incentive compensation platforms.

• Experience with Xactly platform is a must.

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Highbrow Technology Inc

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12 days ago

Desktop Support Engineer

Experience: 1-3 Years

Shift: US Shift

Job Summary:

The L1 Service Desk Engineer is the first point of contact for IT support within the organization, responsible for providing efficient and courteous technical assistance. The role involves handling initial support requests, troubleshooting technical issues, resolving basic IT incidents, and escalating complex problems to higher support levels.

Key Responsibilities:

1. Technical Support: o Respond to incoming service desk calls, emails, and tickets in a timely manner. o Provide first-level support by troubleshooting and resolving hardware, software, and network-related issues.

2. Incident Management: o Identify, prioritize, and manage incidents according to defined Service Level Agreements (SLAs). o Escalate complex issues to higher support levels when necessary, ensuring proper handoff with clear documentation. o Track and follow up on outstanding incidents, maintaining communication with end-users.

3. User Assistance: o Guide end-users through basic technical steps to resolve common issues. o Provide password resets, account unlocks, and basic user account management. o Educate users on best practices for security, software usage, and IT policies.

4. Systems Monitoring and Maintenance: o Monitor system alerts and notifications, acting on any critical issues or outages. o Perform routine maintenance tasks such as software updates and system checks. o Report recurring issues to Level 2 support or management for further investigation.

Qualifications:

• Education: Associate or bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).

• Certifications: ITIL Foundation, CompTIA A+, or Microsoft certifications are a plus.

• Experience: 1+ years of experience in a help desk or technical support role.

Skills and Competencies:

• Technical Skills: Basic knowledge of Windows OS, Microsoft Office Suite, network basics, and troubleshooting hardware/software issues.

• Communication Skills: Strong verbal and written communication skills, with a customer-oriented approach.

• Problem-Solving: Ability to analyze and troubleshoot basic IT issues.

• Time Management: Ability to handle multiple requests and prioritize tasks efficiently.

• Teamwork: Strong interpersonal skills, with the ability to collaborate effectively with other team members.

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ThoughtSol Infotech Pvt. Ltd

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12 days ago

Disaster Recovery Engineer/Trainer-Remote/Contract-CST Hours Support

Responsibilities:

  • Develop and implement comprehensive disaster recovery strategies and plans.
  • Lead failover recovery efforts for critical systems, ensuring functionality for 160 applications.
  • Conduct risk assessments and tabletop exercises to identify and mitigate potential threats.
  • Coordinate regular disaster recovery testing and drills.
  • Collaborate with IT and business leaders to integrate disaster recovery with business continuity plans.
  • Maintain documentation for disaster recovery procedures and protocols.
  • Monitor emerging technologies and trends to enhance disaster recovery practices.
  • Ensure compliance with regulatory requirements and industry standards.
  • Provide training on disaster recovery procedures and best practices.

Qualifications:

  • Extensive background in disaster recovery and business continuity planning.
  • Experience with failover recovery and functional failover for multiple applications.
  • Strong understanding of risk management and mitigation strategies.
  • Experience with disaster recovery frameworks and standards.
  • Bachelor's degree in computer science, Information Technology, or related field.
  • Relevant certifications (e.g., CBCP, DRCS) preferred.
  • Minimum of five years of experience in disaster recovery planning and implementation.

Nice-to-Have Skills:

  • Experience in a healthcare or highly regulated industry.
  • Familiarity with cloud-based disaster recovery solutions and technologies.
  • Experience leading Business Continuity Planning and/or Cyber Resilience teams.

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ideaHelix

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12 days ago

Hadoop Platform Support

Location: Bangalore/Chennai(Hybrid)

Exp:6 plus

NP:Immediate joiner to 30 Days

JD:

Platform Support experience, Hadoop, BigData, ServiceNow, Unix Shell scripting and operational procedures Monitoring tool expertise -Puppet, Ansible , Managing and Supporting Cloudera CDP (Spark, HDFS, Hive, YARN, etc.) on Unix/Linux platforms, Knowledge of ITIL, including Change and Incident management, Experience in Monitoring & Alerting, and Job Scheduling Systems, Knowledge of authentication and authorization using Kerberos, TLS and Active Directory, Experience with using & operating Apache Ranger

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HCLTech

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12 days ago

Power Platform developer/ Support

We are seeking a highly skilled Power Platform Engineer with 5+ years of hands-on experience to join our dynamic team. The ideal candidate will have a strong background in designing, developing, and implementing solutions using Microsoft D365 customization, Microsoft Power Platform tools such as Power Apps, Power Automate, and Power BI. The candidate should possess excellent problem-solving abilities, a deep understanding of business processes, and the ability to collaborate effectively with cross-functional teams.

Primary Skill: SSIS

Responsibilities:

Develop and customize Dynamics 365, Power Apps canvas and model-driven applications to meet business requirements.

Design and implement complex workflows and business process automations using Power Automate.

Design/customize Power BI reports.

Collaborate with stakeholders to gather requirements, identify opportunities for automation, and deliver solutions that streamline business processes.

Integrate Power Platform solutions with other Microsoft and third-party applications as needed.

Provide technical guidance and mentorship to junior team members.

Troubleshoot and resolve issues with existing D365, Power Platform solutions in a timely manner.

Requirements:

Bachelor's degree in computer science, Information Technology, or related field.

5+ years of experience developing solutions using Microsoft D365 customization, Microsoft Power Platform tools (Power Apps, Power Automate, Power BI).

Hands-on experience with Power BI will be an added advantage.

Good knowledge of Azure Integration in context of Power Platform.

Strong understanding of relational databases and experience with SQL Server or other database platforms.

Experience with SharePoint Online and Microsoft Teams integration with Power Platform is a plus.

Excellent communication skills and ability to collaborate effectively with cross-functional teams.

Mandatory experience of writing SSIS Packages and Kingsway Soft.

Microsoft certifications such as PL-200, PL-400 are preferred.

Location: Bengaluru, India

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Leo Recruits

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12 days ago

Apigee TSR (Technical Support Resident Engineer)

Dear Candidate

Greetings from TCS

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Role: Apigee TSR (Technical Support Resident Engineer)

Location: Chennai

Experience Range: 8 to 12 years

Job Description:

Desired Competencies:

  • Hands-on proficiency in Setting up, configuring Linux operating systems & applications and troubleshooting them
  • Regularly updating and maintaining the system to ensure optimal performance and security
  • Experience in configuring and managing network devices and services
  • Exposure in Managing and maintaining Linux systems in cloud environments (e.g., AWS, Azure, Google Cloud)
  • Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
  • Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related
  • Providing technical assistance to users, both internal and external, through various channels
  • Communicating technical information clearly and concisely to users and stakeholders
  • Setting up and tearing down cloud resources (servers, storage, networks) as needed
  • Ensuring consistent and secure configurations across the cloud environment
  • Support with 24x7 operations (Rotational Shifts)
  • English language (verbal and written) Proficiency is must

Good To Have:

  • Experience or Knowledge of Apigee and API management
  • Minimum of 5+ years' experience as System Administrator or Network Administrator with hands-on experience
  • Certifications related to Linux and/or Network and/or Cloud Ops
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Tata Consultancy Services

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12 days ago

Product Support Engineer

About BiteSpeed

Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.

Currently, 3000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels.

Read more about our mission and the story of commerce here-

Check out more about us here - and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this )

We've had some solid investors back us (making it easier for you to stalk us since you'd do this anyway):-

  • BiteSpeed Raises USD 3.5M Funding, Led by Peak XV's Surge-

  • E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV's Surge-

  • BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-

About the role

At BiteSpeed, providing the highest level of support possible has been a priority from Day 0. We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this ( ).

We've grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we can't compromise on, it should only go up.

What you'll do

  • This role is a mix of supporting customers who reach out over live chat & emails.

  • You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful.

  • Recording and segregating technical issues and product requests from customers and routing them to product team.

  • Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team.

What makes you a good fit

  • You care about creating a software service experience that parallels a Michelin star Italian restaurant.

  • You genuinely like helping people and making them successful.

  • You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics(not a hard requirement).

  • Experience at an early stage SaaS startup would be a plus(this is not a hard requirement).

  • You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Salary and Location

Location: Bangalore

Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team.

Our Way Of Life - .

Our Purpose

At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we're trying to create.

Our purpose is about why we're here and what we care about:-

  • Personal Transformation
  • Wealth Creation
  • Winning Together

Our Values

Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.

We have 5 core values:-

  • Go Above And Beyond
  • Making Things Happen
  • Say It Like It Is
  • Progress Over Perfection
  • Don't Take Yourself Seriously, Take Your Work Seriously

Perks & Benefits

Small things we've done to ensure we take care of our wellness, learning & keep things fun:-

  • Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.

  • Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).

  • Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.

  • Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing.

  • Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month.

How to apply?

If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on .

Know someone who might be a great fit? Refer them to us, if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks!

For any queries feel free to write to .

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BiteSpeed

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12 days ago

Customer Service Support Manager

NetScore Technologies, an award-winning Oracle NetSuite Partner, is currently looking for talented individuals to join our growing cloud ERP practice in Hyderabad. Headquartered in Vienna, Virginia with a strong focus on building AI powered cloud applications for Retail and Wholesale Distribution verticals.

NetScore is an Inc. Power Partner and TiE50 award winner. For more information, please visit our website:

Why NetScore? We encourage our teams to innovate, experiment and build world-class applications

We are seeking a proactive and customer-focused Customer Support Manager to lead to customer satisfaction and success initiatives. The role focuses on building strong support systems, nurturing long-term relationships, driving retention, and maximizing customer value.

Key Responsibilities:

  • Build and manage customer support systems (ticket categorization, FAQs, help portals, CSAT/NPS, analytics, etc.).
  • Lead post-go-live onboarding to ensure effective product utilization.
  • Maintain and strengthen customer relationships, acting as a key point of contact.
  • Conduct regular check-ins to monitor satisfaction, identify pain points, and recommend solutions.
  • Gather and relay customer feedback to Product and Engineering teams.
  • Design and implement customer-centric best practices to ensure ongoing success.
  • Analyze trends and proactively address recurring customer issues.
  • Monitor contract renewals, reduce churn, and secure renewals.
  • Collaborate with Sales to identify upsell/cross-sell opportunities.
  • Track and resolve client issues promptly and manage stakeholder expectations.
  • Promote high user adoption through training, content (videos, guides), and support.

Required Skills & Qualifications:

  • Bachelor's degree in a relevant field.
  • 6-10 years of progressive experience; minimum 4 years in SaaS customer success/support roles.
  • Proven success in building and managing customer support ecosystems.
  • Strong understanding of SaaS product implementation and client lifecycle.
  • Excellent spoken and written communication skills.
  • Experience with US and APAC customer engagement.
  • Proficiency in JIRA and advanced Excel skills for ticket analysis.
  • Willingness to work US night shift.
  • Strong interpersonal and relationship-building skills.
  • Data-driven mindset with experience in customer analytics and reporting.

Desirable Skills:

  • Experience in both customer success and product development functions.
  • Familiarity with CRM and ERP systems.
  • Exposure to data warehouse tools, AI/ML applications for customer success.
  • Ability to create interactive help content (videos, cheat sheets).
  • Experience managing or scaling customer support teams in a SaaS setting.

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NetScore Technologies

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12 days ago

Unix & SQL - Production Support

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role: Unix & SQL - Production Support

Experience Range: 4 - 8 Years

Location: chennai/Pune/Hyderabad

candidates should come to office for Walk in Drive(Face to face Interview)

Weekend Walk-in Drive: 7-June-25 (Saturday)

Timing: 9:30AM to 12:30PM

Must-Have

  • Good Knowledge in Unix,SQL and PL/QSL.
  • Good Experience In production support Environment
  • Able to provide Application team support for code deployment and any other issues
  • Well versed in troubleshooting incidents, problem determination and resolution, performing root-cause analysis and preparing executive summary for management updates.
  • Thorough knowledge in stop/start services, environmental parameters.
  • Experience on working with product vendors/technical specialists to resolve issues.
  • Well versed in apply fixes/patches and service packs as required. Ensure application stability through preventive maintenance, monitoring, troubleshooting.
  • Good understanding of best practices in design and implementation. Provide technical expertise/support to development team.

Interested candidates pls share your cv to mailid: with subject " Unix & SQL - Production Support" for further Discussion

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Tata Consultancy Services

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12 days ago

Production Support Engineer

Job Title : Production Support / Application Support

Skills : (Dynatrace/Splunk)

Location : Noida / Pune / Hyderabad

Experience : 7+ to 14+

JOB DISCRIPTION:

Job description:

Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem

Management to follow through on actions.

Proactive issue identification and resolution.

Own the production environment, monitoring availability and ensure a holistic system health, handle application deployments.

Set up Alerts and Dashboards in Various monitoring tools(Splunk, DynaTrace, looker, Fullstoy) to proactively Identify Issue and provide resolution.

Requirement:

Strong Knowledge in Application Support with experience in Supporting the applications hosted on Linux\Micro service\Cloud and Devops based architecture platforms.

Knowledge of ITIL processes(Incident, Problem and Change Management)

Strong understanding of monitoring and logging technologies (Splunk, DynaTrace, looker, Fullstoy)

Hands on Experience in writing queries, setting up Alerts and Dashboards in Splunk.

Hands on Experience in configuring, setting up Alerts and Dashboard in Dynatrace.

Hands on Experience in triaging the end user issues thru RealUserMonitoring (RUM) tools(Fullstory\Quantummetrics\Glassbox).

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Evoke HR Solutions Pvt. Ltd.

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12 days ago

Support Engineer IAM

Job Title: Support Level Engineer (Identity & Access Management)

No. of Positions: 6

Location: Noida, Uttar Pradesh

Employment Type: Full-time

Experience Level: 1-4 years (L1/L2 Support)

Reports To: IAM Support Lead / IT Security Manager

About Us:

DigiTaiken Tech LLP is at the forefront of delivering secure and seamless digital identity and access solutions. We are looking to expand our support team with professionals who have hands-on experience with leading Identity & Access Management (IAM) platforms: 1Kosmos (BlockID), CyberArk, and OKTA. Join us and be part of a mission to build a secure digital future.

Job Summary:

The IAM Support Engineer will be responsible for providing Level 1 and Level 2 support for our IAM platforms - primarily 1Kosmos, CyberArk, and OKTA for our prestigious customers. The role involves monitoring system health, responding to user queries and incidents, and performing administrative tasks across these platforms to ensure the integrity and performance of our identity infrastructure.

Key Responsibilities:

  • Provide technical support for incidents and service requests related to 1Kosmos (BlockID), CyberArk, and OKTA platforms.
  • Perform user administration tasks: provisioning, de-provisioning, role assignment, group management, and access reviews.
  • Monitor IAM platforms for performance, health checks, and potential security issues.
  • Troubleshoot and resolve authentication, authorization, SSO, MFA, and password management issues.
  • Create and maintain documentation for standard procedures, FAQs, and incident response playbooks.
  • Work closely with internal IT teams, security teams, and vendors to resolve complex issues.
  • Participate in on-call rotation and ensure prompt resolution of high-priority tickets.
  • Escalate issues to L3 teams or vendors where appropriate, following internal protocols.
  • Stay updated with product updates, patches, and best practices for IAM systems.

Technical Skills & Qualifications:

  • Mandatory Experience in one or more of the following IAM platforms:
  • 1Kosmos (BlockID)
  • CyberArk (PAS, PVWA, PSM, CPM, Conjur - as applicable)
  • OKTA (Workforce Identity, Universal Directory, MFA, SSO)
  • Understanding of IAM concepts: Identity Lifecycle Management, RBAC, least privilege, MFA, SSO, and federation protocols (SAML, OAuth, OIDC).
  • Familiarity with Active Directory/LDAP, Windows & Linux environments.
  • Hands-on with ticketing systems (e.g., ServiceNow, JIRA) and ITIL-based service management.
  • Scripting knowledge (PowerShell, Bash, or Python) is a plus.
  • Cybersecurity certifications (such as CompTIA Security+, OKTA Certified Professional, or CyberArk Trustee) are advantageous.

Preferred Attributes:

  • Strong problem-solving and communication skills.
  • Ability to work in shifts or rotational schedules.
  • Passion for cybersecurity and interest in advancing within the IAM domain.
  • Fast learner with a proactive attitude and customer-first mindset.

What We Offer:

  • A collaborative work culture.
  • Opportunity to work with cutting-edge IAM platforms and our tier1 customers.
  • Career growth in a high-demand domain.
  • Competitive compensation and benefits.

To Apply: Send your resume to with subject line: "IAM Support Engineer - Your Name "

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DigiTaiken Tech LLP

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12 days ago

Support Specialist

Please find the below JD, if suits your profile, please fill the below form.

Job Description:

1. Expertise in AXIOM Controller View (7-10 Years) Strong technical skills in Oracle PL/SQL & Unix.

2. Ability to support user queries with the right spirit and optimal resolution time

3. Involvement in written and oral interfacing with customer

4. Ability to support the Production Apps which are developed in AXIOM, Oracle PLSQL, UNIX

5. To work towards continuous improvement and perform root cause analysis on an ongoing basis.

6. Manage project priorities and escalations.

7. Should be self-sufficient to manage the customer expectations

8. Should have good attitude to work in teams when required

9. To monitor and track tickets/change requests and manage SLAs.

10. Has to pass through customer interview.

11. Preferably to be ready to work in shifts & Weekends - 24x7 Support (As and when required).

12. Working location should be Pune/Madurai/Bengaluru

Thanks & Regards,

Manjunath H S

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HCLTech

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12 days ago

SME Annotator - Customer Service & Support

Job Title: SME Annotator - Customer Service & Support

Job Summary:

We're seeking a skilled SME Annotator to join our Customer Service & Support team. As an SME Annotator, you will play a critical role in annotating and labeling customer service data to improve the accuracy and efficiency of our support workflows. Your expertise will help us develop and refine our customer service models, ensuring that our customers receive the best possible support.

Key Responsibilities:

1. Annotate customer service data: Label and annotate customer service interactions, such as tickets, chats, and emails, to prepare them for use in machine learning models.

2. Improve support workflows: Use your expertise to identify areas for improvement in our support workflows and suggest changes to optimize speed and customer satisfaction (CSAT).

3. Collaborate with support teams: Work closely with customer service representatives and support managers to ensure that our annotated data meets their needs and improves their workflows.

4. Stay up-to-date with industry trends: Continuously update your knowledge of customer service best practices, industry trends, and emerging technologies.

Required Toolsets:

1. Commercial Software:

- Zendesk

- Freshdesk

- Salesforce Service Cloud

- ServiceNow

- HubSpot Service Hub

- Intercom

- Helpscout

- NICE IEX

- Verint

- Assembled

- RingCentral

- Nextiva

- Tableau

- Qualtrics

- SurveyMonkey

- Slack

- Teams

2. Open/Free Software:

- osTicket

- Zammad

- Request Tracker

- UVDesk

- FreeScout

- Rocket.Chat

- Mattermost

- Element

- Jitsi Meet

- DokuWiki

- BookStack

- MediaWiki

- Outline

- Metabase

- Apache Superset

- Google Data Studio (free)

- Google Forms

- LimeSurvey

Skills and Qualities:

1. Attention to detail: Carefully annotate and label customer service data to ensure accuracy and quality.

2. Analytical skills: Understand the context and nuances of customer service interactions and identify areas for improvement.

3. Communication skills: Collaborate with support teams and stakeholders to ensure that our annotated data meets their needs and improves their workflows.

4. Flexibility: Adapt to different data types, annotation tools, and project requirements.

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Highbrow Technology Inc

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12 days ago

Infosys BPM is Hiring For Service Desk - Product Support - Hyderabad

Greetings from Infosys BPM Ltd.,

We are hiring for Service Desk - International Voice Process in Hyderabad.

Education Qualification: Full-time graduation / Post graduation

Shifts: 24 7 rotational shifts

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Service Desk- Voice, Hyderabad)

Role: Service Desk - International Voice

Shift: 24/7Location: Hyderabad(Work from office)

Experience: 1 - 4 Years

Role Overview:

As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

1. Customer Interaction:

  • Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email.
  • Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
  • Effective Communication: Clearly explain technical concepts to non-technical users.

2. Product Knowledge:

  • Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
  • Updates and Patches: Stay informed about product updates, patches, and known issues.
  • Self-Service Guidance: Guide customers on using self-help resources and online documentation.

3. Issue Resolution:

  • Tiered Support: Escalate complex issues to higher tiers when necessary.
  • Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
  • Case Management: Document interactions, solutions, and follow-up actions in the support system.

4. Customer Satisfaction:

  • First-Contact Resolution: Strive for first-contact resolution whenever possible.
  • Professionalism: Maintain a positive and professional demeanor even during challenging interactions.
  • Customer Feedback: Collect feedback and identify areas for improvement.

5. Collaboration:

  • Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues.
  • Knowledge Sharing: Contribute to internal knowledge bases and share best practices.

6. Quality Assurance:

  • Adherence to Policies: Follow Microsoft's support policies and guidelines.
  • Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction.

Technical Support Skills:

  • Assisting with delivering the appropriate post install technical support.
  • Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
  • Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions

Minimum Recommended Agent Skills and Abilities:

While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers:

1. Accounts and Billing Skills:

  • Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles.
  • Billing Management: Understand billing processes and assist customers with billing-related inquiries.
  • Sign-In Assistance: Help customers with sign-in or sign-up processes.
  • Refunds and Purchases: Assist with refunds and guide customers through product purchases.
  • Token Redemption: Help customers redeem tokens, gift cards, and promotional codes.

2. Customer Service Skills:

  • Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services.
  • Assisting with Updating / Upgrading the Product or Service cross platform.
  • Assisting with purchasing a product or recommend one appropriately.

3. Technical Support Skills:

  • Assisting with delivering the appropriate post install technical support.
  • Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
  • Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions

Qualifications:

  • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience).
  • Experience:
  • Prior experience in technical support or customer service.
  • Familiarity with Microsoft products and services.
  • Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus.
  • Skills:
  • Excellent communication skills (verbal and written).
  • Problem-solving abilities.
  • Patience and empathy.
  • Ability to work in a fast-paced environment.

As a Technical Support Advocate, you'll play a crucial role in ensuring Microsoft's customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction.

Must adhere and non-negotiables:

  • Excellent in communication
  • Comfortable working in US shift
  • 24 7, flexible shifts
  • 100% WFO, no hybrid

Preferred Qualifications: Any Graduate

If interested, please share your resume with below details to

Name:

Email & Mobile Number:

Graduation:

Date Of Birth:

Post-Graduation: (If applicable):

Total experience:

Relevant experience:

Current/Previous Company name:

Current CTC:

Expected CTC:

Notice period:

Current location:

Flexible with Night Shift:

Regards,

Infosys BPM

Talent Acquisition INFY HR

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Infosys BPM

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12 days ago

Customer Support Executive

As a Customer Care Executive for the Inbound US Voice Process with a focus you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered.

  • Answering incoming calls from customers in a professional and courteous manner.
  • Listening actively to customers and asking probing questions to fully understand their needs and concerns.
  • Providing accurate and timely information to customers
  • Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
  • Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
  • Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

  • Excellent verbal and written communication skills in English.
  • Previous experience in a call center environment.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and the ability to think on your feet.
  • Comfortable working in a fast-paced environment.
  • Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
  • Familiarity with basic computer skills and knowledge of CRM systems.

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Neetable

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12 days ago

HPC Support Analyst

THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER. Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment.

We are seeking an experienced High Performance Computing platform consultant to provide Support to India/Asia/EU region users and carry out platform enhancements and reliability improvement projects as aligned with HPC architect

Minimum qualifications:

  • Bachelor's or Master's degree in Computer Science or equivalent with 5+ years of experience in High Performance Computing technologies
  • HPC Environment: Familiar with use of HPC - Ansys/Fluent over MPI, Helping users to tune their jobs in an HPC environment
  • Linux administration
  • Parallel file system (Eg. Gluster, Lustre, ZFS, Gluster, Luster, NFS, CIFS)
  • MPI (OpenMPI, MPICH2, IntelMIP), Infiniband
  • parallel computing
  • Monitoring tools - Eg. Nagios
  • Programming skills such as in Python would be nice to have, especially using MPI
  • Experienced and hands on with Cloud technologies: Prefer using Azure and Terraform for VM creations and maintenance
  • Effective communication skills (the resource would independently engage and address user requests and resolve incidents for global regions - Asia, EU included)
  • Ability to work independently with minimal supervision

Preferred Qualifications:

  • Experience with ANSYS Products
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Applicantz

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12 days ago

Supervisor, Data Analytics (Functional EDAA Consulting Support) T0

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Position Summary:

Manager, Data Analytics (Reporting & Dashboarding COE Support)/ Manager, Reporting & Business Intelligence

The Manager, Reporting & Business Intelligence/ Reporting & Dashboard COE Support role will be a critical component of McDonald's Enterprise Data, Analytics and AI strategy. The role will support data-driven decision-making by analyzing trends, identifying opportunities, and delivering actionable insights. The role will be accountable for answering important business questions and finding ways to automate reports that drive efficiency.

Who we're looking for:

Primary Responsibilities:

  • Collect requirements for data analysis based upon business requests. Build project plans for specific analyses based upon the requirements.
  • Conduct in-depth analysis using descriptive and perspective techniques.
  • Develop comprehensive dashboards with visualizations that can help leaders interpret results and track progress with ease.
  • Use modern techniques to automate specific requests. This includes both the automation of specific analyses, as well as the standardization of reports
  • Communicate insights from analysis and dashboards to leadership. This includes creating presentations and building summaries into dashboards.
  • Collaborate with Tech to enhance data infrastructure based upon reporting needs.

Skill:

  • Strong analytical and problem-solving skills with proficiency in data analysis tools and software.
  • Experience in data visualization and storytelling to communicate insights effectively. Experience with Tableau is a plus.
  • Advanced knowledge of SQL, Python and R is essential.
  • Project management experience for data related initiatives at large global companies.
  • Educational background in Data Science, Statistics, Computer Science, or a related field.
  • 5+ years of Professional experience in data analytics, business intelligence, or a similar role.
  • Ability to work collaboratively in cross-functional teams and manage multiple projects.

Work location: Hyderabad, India

Work pattern: Full time role.

Work mode: Hybrid.

Additional Information:

McDonald's is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

McDonald's Capability Center India Private Limited ("McDonald's in India") is a proud equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. At McDonald's in India, employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for employment. McDonald's in India does not discriminate based on race, religion, colour, age, gender, marital status, nationality, ethnic origin, sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information, or any other basis protected under state or local laws.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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McDonald's

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12 days ago

Python Support

Python Software Developer

The Python Support Engineer is accountable for supporting business applications . The Software Engineer will apply strong knowledge of programming techniques, languages and computer systems.

Job Accountability & Scope

Working within a team environment, interpreting program or project objectives, specifications and requirements

Writing applicable program codes and commands, testing and implementing process changes

Enabling technology-based process improvements and user efficiencies

Essential Functions / Job Responsibilities & Duties

Understand product requirements, designing, coding and testing towards building the next generation of products

Work with product and process owners to extend the application into new functional areas.

  • Python, basic html, css, javascript, regular expressions and text processing is required skill in python.
  • Python experience i.e. diverse range of exposure to libraries, exception handling,version management
  • Experience with Web Scraping and/or Desktop automation libraries
  • Experience in software developement i.e. python solutuions for product development
  • Software development lifecycle experience
  • Writing code that develops existing programs to add features or make them more efficient
  • Testing code and making adjustments until programs work reliably as required
  • Identifying and correcting program bugs
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JifJaff - MyBotGP Range

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12 days ago

Help Desk Support Engineer

Work location: Trivandrum

Experience: 3-5 yrs

US Shift 24 7 (Night shift)

What we are looking for:

We are looking for someone to join our IT team during US hours shift in TVM-Kerala, India on our Tier I Help Desk!

Day in the life:

  • Work as part of a helpdesk team, answering questions and resolving software and hardware issues for employees either in person, via phone or through an enterprise ticketing system.
  • Accept technical support calls and emails to the IT Department and track issues to resolution via an enterprise help desk system.
  • Respond to telephone support calls, email and internal requests. This requires support for Accounting, Payroll and HR software applications along with PC and Windows troubleshooting.
  • Typical duties may include setup of user accounts, resetting of user passwords, general technology questions, setup and basic troubleshooting of PCs, mobile devices, printers and phones, and configuration and shipping of other devices as well.
  • Document, track and monitor problems to ensure timely resolution of issues.
  • Provides hands-on or virtual training to help resolve user issues and develops troubleshooting guides and tips sheets as required.

Is this you?

  • Strong customer service, troubleshooting and organizational skills.
  • Strong written and verbal communication skills with focus on providing clear and concise instructions and documentation for areas of assigned responsibility.

Knowledge, Skills & Abilities

  • Experience supporting the Office Suite of Applications (LIST OF PROGRAMS).
  • Ability to ask in depth questions to end users & provide excellent customer service.
  • Basic network support experience (VPN connectivity issues, LIST OF PROGRAMS)
  • Strong attention to detail and ability to support and manage simultaneous requests
  • Able to communicate effectively and execute work with all levels of the organization
  • Strong organizational skills
  • Ability to work in a team environment
  • A self-starter with a proactive approach

Qualifications

  • 3+ years of IT Support experience
  • Extensive experience troubleshooting hardware and software issues
  • Excellent problem solving and research skills
  • Excellent customer service
  • Excellent written and verbal communication

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Vensure Employer Solutions

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12 days ago

Production Support Engineer

mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.

Job Description:

Role: Production Support Engineer

Team: RPE

Location: Mumbai (Hybrid model with 2-3 days per week in the office)

Primary Responsibilities:

• Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.

• Build extensive business and application knowledge required for supporting client facing applications.

• Diagnose and resolve application issues to ensure optimal performance and usability.

• Develop automation to reduce toil, improve efficiency and eliminate customer impact.

• Provide root cause analysis with recommendations for improvements.

• Interface with Developers to drive application fixes with right business justification.

• Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.

Required Skills:

• Typically, 2-4 years' experience in a Production Support / Stability role.

• Coding/scripting skills: Python / Perl / Shell (Any Two).

• Strong debugging and problem-solving skills.

• Understanding of Distributed Systems.

• Understating of Database Concepts, SQL Queries and Database Performance.

• Experience working with application Monitoring/Alerting Tools (Splunk, Elastic Search etc.).

• Understanding of schedulers (Autosys, Control M, Comet etc.)

Production Support Engineer

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mthree

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12 days ago

Werum PAS-X MES - Application Support - EXP: 4 to 14 years Pune / Mumbai / Bangalore /Hyderabad Chen

Werum PAS-X MES - Application Support Key Responsibilities Expert in PAS-X system administration and configuration, ideally based on version 3.1.8,3.2.1, 3.30. Good technical architecture experience in PASX - understanding of application or web server, Database architecture, interfaces, server log analysis. Support on MES integration with Level 2, Level 3, and Level 4 systems. Expertise in database - creating SQL scripts, understanding of DB schema. Expertise in trouble shooting PAS-X related technical issues. (Like scale issues/scale integration, printer/scanner, KP info analysis) IT configuration, Patch & Hot fix installations for the application customizations. Ability to support 24x7 operation along with operational and project related assignments. Deliver on complex project requirements and tasks. Experience on ITIL concepts like Incident management, Problem management, Change Management, Service request Management. Create and maintenance of System life cycle documentation including Configuration specification, Traceability Matrix, Risk & impact assessments, Qualification test scripts and change controls. Designing, developing, and deploying workaround to resume production activities Work closely with users to troubleshoot issues, and research methods of improving business processes within MES. Periodic review activity like user access review, Incident & problem review, CR review etc., Preparation of KBA's. Providing support in incidents; resolving incidents reported by the manufacturing users in MES (Manufacturing Execution System) by analyzing/debugging business cases versus application behavior whenever necessary Collecting and analyzing user requirements whilst working with the respective application teams for application enhancements Handling application qualification and user acceptance test (UAT) of new applications. Participating in the design or development of applications by working closely with other application teams, equipment supplier and external software providers Providing training and instructing both users and trainers in the functionalities and use of systems Troubleshoot and defects resolution during the qualification. Hypercare support for post go-live issues. Knowledge area End to end implementation experience of Werum PAS-X. Knowledge in MES Systems, Linux OS, Windows Experience in PL/SQL, Java, XML, JavaScript, HTML, Web Services, PHP ISA95/S88 standards & practical use of these standards in application design, Knowledge of Pharma manufacturing. Good understanding of ITIL concepts. Werum PAS-X Specification, Execution, Compliance & Performance Module Demonstrates primary focus on meeting both internal and external customer needs when identifying, prioritizing, and accomplishing tasks. Works independently and overcomes obstacles to achieve results Willingness to participate in teams to reach desired outcomes either as a team leader or team member. Evaluates existing work processes and initiate practices to promote continuous improvement. Builds safety, quality, and compliance into all actions. Committed to continuous learning and self-improvement. Roles & Responsibilities Application support Engineer. Mentor and Build team. Client Liasoning. IT Skills Oracle DB, SQL queries, C-Sharp, Java, XML interfaces, UA, DA, HDA connectors etc., User management and system profile creations. Generic Managerial Skills Develop technology competency. Showcase Solution & delivery capability to prospect customers. Delivery accelerators development. Consulting template & artifacts development. Collaborate with other domain centric center of excellence for development of solution-based offerings. Agile Project Management.
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Capgemini Engineering

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12 days ago

Lead Technical Support Engineer

Looking for profile with 7-10 years experience with CCNA, RHCE and AWS Certification.

Company Description

Phonon is a pioneer in hosted telecom software technology based in Vadodara, India. Our telecom applications, including click-to-call, hosted inbound IVR systems, automated outbound dialer systems, virtual number services, SMS-to-call, and hosted PBXs, are used by leading enterprises in India. Our focus on SMS and voice applications on mobile phones has led to the development of innovative voice applications supported on our robust hosted software platform.

Role Description

This is a full-time on-site role for a Lead Technical Support Engineer at phonon, automating outcomes in Vadodara. The Lead Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, utilizing analytical skills, and delivering excellent customer support on a daily basis.

Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Customer Support and Customer Service experience
  • Strong problem-solving abilities
  • Excellent communication skills
  • Ability to work in a fast-paced environment
  • Experience with telecom software technology is a plus
  • Bachelor's degree in Computer Science or related field
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phonon, automating outcomes

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12 days ago

Unix & SQL - Production Support (Pune Walkin 14th June 25)

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role: Unix & SQL - Production Support

Experience Range: 4 - 8 Years (ONLY)

Mode of Interview : Walk-in Interview

Date of Interview : 14th June 25 (Saturday)

Location:- Pune - Sahyadri Park,Plot No. 2 & 3 ,Phase 3. Hinjewadi Rajiv Gandhi Infotech Park 411057 Pune India

Must Have:

  • Good Knowledge in Unix,SQL and PL/QSL.
  • Good Experience In production support Environment
  • Able to provide Application team support for code deployment and any other issues
  • Well versed in troubleshooting incidents, problem determination and resolution, performing root-cause analysis and preparing executive summary for management updates.
  • Thorough knowledge in stop/start services, environmental parameters.
  • Experience on working with product vendors/technical specialists to resolve issues.
  • Well versed in apply fixes/patches and service packs as required. Ensure application stability through preventive maintenance, monitoring, troubleshooting.

Good to Have:

  • Good understanding of best practices in design and implementation. Provide technical expertise/support to development team.
  • MongoDB Knowledge is more advantage

Minimum Qualification:

•15 years of full-time education

•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

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Tata Consultancy Services

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12 days ago

Help Desk Support Engineer

Help Desk Support Engineer

Work Location - Abu Dhabi , Dubai.

  1. Exp: 2 - 3 years
  2. Immediate joiners

Detailed Responsibilities:

  • First-Level IT Support: Provide immediate assistance to users with hardware, software, and network problems. OS: Windows, Mac. Office365, Sharepoint, User login, connectivity.
  • Troubleshooting: Diagnose and resolve basic IT issues, escalate complex problems to senior IT staff.
  • IT Asset Management: Manage and track IT equipment, ensuring accurate inventory records. Patching of laptops.
  • Employee Onboarding/Offboarding: Assist with setting up new employee accounts and removing access for those who leave the company.
  • Documentation: Maintain up-to-date IT documentation and knowledge base for reference.
  • Ticket Management: Log and track support requests, ensure timely resolution and escalate when needed.
  • User Support: Provide guidance and assistance to users on IT-related issues and procedures.
  • Hardware and Software Support: Assist with installing, configuring, and troubleshooting hardware and software applications.
  • Network Support: Troubleshoot network connectivity issues and ensure a stable and reliable network infrastructure.
  • Communication: Maintain clear and professional communication with users and colleagues.
  • Continuous Learning: Stay up-to-date with the latest IT technologies and best practices.
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Bajaj Technology Services

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12 days ago

Unix & SQL - Production Support (Chennai Walkin 14th June 25)

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role: Unix & SQL - Production Support

Experience Range: 4 - 8 Years (ONLY)

Mode of Interview : Walk-in Interview

Date of Interview : 14th June 25 (Saturday)

Location:- Chennai - Tata Consultancy Services Ltd, ATL Building, Sipcot Information Technology Park, Navalur Post, Siruseri, Chennai - 603103

Must Have:

  • Good Knowledge in Unix,SQL and PL/QSL.
  • Good Experience In production support Environment
  • Able to provide Application team support for code deployment and any other issues
  • Well versed in troubleshooting incidents, problem determination and resolution, performing root-cause analysis and preparing executive summary for management updates.
  • Thorough knowledge in stop/start services, environmental parameters.
  • Experience on working with product vendors/technical specialists to resolve issues.
  • Well versed in apply fixes/patches and service packs as required. Ensure application stability through preventive maintenance, monitoring, troubleshooting.

Good to Have:

  • Good understanding of best practices in design and implementation. Provide technical expertise/support to development team.
  • MongoDB Knowledge is more advantage

Minimum Qualification:

•15 years of full-time education

•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

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Tata Consultancy Services

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12 days ago

Cloud Platform Support Engineer (Azure/AWS) Immediate joiners ONLY

Project Description:

We're seeking a strong and creative Cloud Platform Support Engineer who is essential for managing and optimizing cloud-based platform environment namely Azure & AWS and eager to solve challenging problems of scale and work on cutting edge technologies. In this project, you will have the opportunity to write code that will impact thousands of users every month. You'll implement your critical thinking and technical skills to develop cutting edge software, and you'll have the opportunity to interact with teams across disciplines.

In Luxoft, our culture is one that strives on solving difficult problems focusing on product engineering based on hypothesis testing to empower people to come up with ideas.

In this new adventure, you will have the opportunity to collaborate with a world-class team in the field of Insurance by building a holistic solution, interacting with multidisciplinary teams.

This project is to upgrade and modernise a Visual Basic/SQL DB application and 2 Lotus Notes applications (all are 25 year old applications and involves migration of 50+ million records of data with zero data loss out of LN) into modern digital cloud and hybrid microservices based applications running on native Kubernetes container platform.

Responsibilities:

A Cloud Platform Support Engineer's responsibilities encompass ensuring the smooth operation and maintenance of cloud infrastructure, resolving technical issues, monitoring system health, and collaborating with other teams to optimize cloud environments and improve user experience

Mandatory Skills:

• 3+ Yrs Experience on Azure / AWS Services & Overall 7+ Years of IT Experience

• Working Knowledge on JIRA & Confluence Tools Expertise

• Cloud Environment Management: Deploy, manage, and operate scalable, highly available, and fault-tolerant systems on cloud platforms.

• Technical Support: Provide technical support and resolve issues related to cloud systems and applications.

• Collaboration: Work closely with development teams to address system issues and improve cloud infrastructure.

• Security and Compliance: Ensure cloud environments comply with company security guidelines and industry standards.

• Performance Monitoring: Monitor cloud systems to ensure optimal performance and reliability

Nice-to-Have Skills:

- Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator can be advantageous

- Should have been working on Agile DevOps culture ADO Kanban and sprints.

- Should be senior enough for matured interactions internally and with Clients

Languages:

English: C2 Proficient

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Luxoft

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12 days ago

Technical Support Specialist

Experience Level- 1-3 Years

Responsibilities

Service Desk Operations

  • Manning the service desk daily, handling fixed-line and mobile queries.
  • Managing and resolving service tickets for solutions products and services.
  • Using remote management tools to diagnose and resolve customer issues.
  • Prioritising workflow in alignment with customer SLA requirements via service boards.

Customer Support

  • Providing exceptional customer support through emails, telephone, and service tickets.
  • Proactively communicating updates and resolutions to customers.
  • Liaising with carriers and suppliers to escalate and resolve customer queries.

Administrative Tasks

  • Ensuring all customer data is accurately tracked and updated in the CRM system.
  • Assisting with unbilled checks, usage reports, and client invoice queries.
  • Dispatching monthly invoices to clients promptly.

Collaboration and Knowledge Sharing

  • Coordinating with internal teams to maintain effective relationships.
  • Sharing technical knowledge and specialist skills with colleagues to ensure cross-functional support coverage.

What We're Looking For

Skills and Experience

  • Proven customer service experience with a focus on relationship building.
  • Background in fault or incident management (desirable).
  • Technical understanding of VoIP (desirable).
  • Experience supporting customers in line with SLA requirements.
  • Strong communication and organisational skills.
  • Ability to provide clear, empathetic advice to non-technical customers.
  • High attention to detail and accuracy.
  • Adaptability and a proactive approach to challenges.

Technical Expertise

Basic Understanding of Operating Systems

Windows (especially Windows 10/11)

Basic troubleshooting: login issues, software installation, printer errors

Basic Understanding of VoIP and mobile telecommunication solutions

Familiarity with Microsoft Office Suite

Basic Hardware Knowledge

Understanding of desktops, laptops, printers, monitors

Basic Networking Knowledge

Understanding of Wi-Fi vs Ethernet

Ticketing Systems

  • Exposure to tools like ServiceNow, Jira, Zendesk, or others

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Zensar Technologies

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12 days ago

Unix & SQL - Production Support (Hyderabad Walkin 14th June 25)

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role: Unix & SQL - Production Support

Experience Range: 4 - 8 Years (ONLY)

Mode of Interview : Walk-in Interview

Date of Interview : 14th June 25 (Saturday)

Location:- Hyderabad - Tata Consultancy Services Ltd, Kohinoor Park, Near Kothaguda Junction, Kondapur, Hyderabad - 500084

Must Have:

  • Good Knowledge in Unix,SQL and PL/QSL.
  • Good Experience In production support Environment
  • Able to provide Application team support for code deployment and any other issues
  • Well versed in troubleshooting incidents, problem determination and resolution, performing root-cause analysis and preparing executive summary for management updates.
  • Thorough knowledge in stop/start services, environmental parameters.
  • Experience on working with product vendors/technical specialists to resolve issues.
  • Well versed in apply fixes/patches and service packs as required. Ensure application stability through preventive maintenance, monitoring, troubleshooting.

Good to Have:

  • Good understanding of best practices in design and implementation. Provide technical expertise/support to development team.
  • MongoDB Knowledge is more advantage

Minimum Qualification:

•15 years of full-time education

•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

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Tata Consultancy Services

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12 days ago

Platform Support Manager

Summary:

Guidewire is seeking a Platform Support Manager on the Guidewire Global Support (GGS) Platform team.You will be responsible for hiring, leading, and developing a team of 8-12 Platform Support Engineers as they research and resolve all incoming support cases from Guidewire's customer base. This position requires strong managerial skills, a deep commitment to customer satisfaction, and experience in driving process improvement.

Responsibilities

  • Take full management responsibility for your team, including motivating them, hiring/mentoring/coaching, writing performance reviews, and preparing overall performance evaluations
  • Provide daily coordination and guidance to the team for processing incoming cases to ensure courteous, timely, high quality, and effective responses to customer issues
  • Build and manage relationships with other Platform Support Managers to ensure services are consistent across regions, and productivity goals are understood and exceeded
  • Lead and participate in continuous improvement projects that enhance the quality or efficiency of support
  • Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on doing what is best for the customer
  • Develop action plans to address areas of concern identified in customer satisfaction surveys
  • Promote self-service tools and the knowledge repository as mechanisms to improve customer satisfaction and reduce cost
  • Be available as needed for after-hours production emergencies as we provide 24x7 support for our customers
  • Develop a broad knowledge of Guidewire Cloud Platform and software products

Required skills and experience

  • Bachelor's Degree in Computer Science or related field
  • 8+ years of technical experience
  • 3+ years supervisory or leadership experience of a customer-facing IT/Technical team
  • Understanding of broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases (Oracle, PostgreSQL, MS SQL ), XML, and Cloud architecture
  • Experience in working with AWS services, such as EC2, S3, RDS, and (Kubernetes) ECS/EKS, to deploy and manage Java applications in a cloud environment is a plus
  • Experience supporting Java web applications running in a live production environment
  • Familiarity with software development lifecycle. Familiarity with CI/CD concepts and principles; Jenkins, TeamCity and Bitbucket experience a plus.
  • Dedication to customer service in both words and actions. 2+ years' experience working directly with customers or key internal partners; preference for support for a B2B software company.
  • Experience with a commercial customer incident tracking or CRM system such as and experience using a software defect tracking system such as JIRA
  • Experience working with outside Service Providers and Partner organizations is a plus.
  • Ability to handle multiple tasks with changing priorities and capable of handling frequent interruptions positively
  • Self-motivated with critical attention to detail and appreciation for record keeping principles and systems
  • Demonstrate strong follow-through and consistently keep commitments to customers and employees
  • Team orientation - Excellent interpersonal skills and ability to establish strong relationships with all levels of management
  • Ability to read, write, and speak fluent English. Score bonus points if you are also fluent in another language such as French or German
  • Travel - Expect occasional travel (less than 5%) to other Guidewire offices for training and meetings

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Guidewire Software

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12 days ago

Application Support Engineer

is looking for people with production support experience related to Java backend and Angular front-end.

Experience: 2-6 Years

Ready to work in 24X7 shift

Location: Bangalore, Chennai, Hyderabad, and Pune.

Key Responsibilities

  • Monitor application health using tools such as ELK, Grafana, or AppDynamics and respond to performance alerts and incidents.
  • Perform incident diagnosis, resolution, or escalation for issues related to Java backend, Angular front-end, or Electron-based desktop clients.
  • Collaborate with development and infrastructure teams to ensure timely resolution of issues and improve application stability.
  • Analyze logs, service communications, and API behavior across microservices-based environments.
  • Conduct root cause analysis (RCA) for recurring issues and document preventive actions.
  • Assist in deployments, smoke testing, and validation during release windows.
  • Maintain knowledge base with standard operating procedures and known error resolutions.
  • Participate in on-call rotation and support extended hours when required.

Required Skills & Qualifications

  • 3-6 years of experience in Application Support, ideally in a 24x7 environment.
  • Strong debugging and triaging experience in Java-based applications (JVM, logs, API behavior).
  • Working knowledge of Angular (v8+) and Electron JS based front-end troubleshooting.
  • Understanding of Microservices architecture and containerized environments (Docker/Kubernetes).
  • Proficiency in reading application logs, tracing issues across services/APIs.
  • Familiarity with monitoring tools (e.g., Prometheus, Grafana, AppDynamics, Splunk, ELK).
  • Experience with JIRA, Git, and CI/CD pipeline logs for issue correlation.
  • Exposure to Windows and Linux OS for log pathing and environment-level checks.

Good communication skills for interfacing with end-users, developers, and business stakeholders

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Ascendion

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12 days ago

3rd Line EUS Support Engineer T2

About Dr. Martens

Dr. Martens is an iconic British brand founded in 1960 in Northamptonshire. Produced originally for workers looking for tough, durable boots, the brand was quickly adopted by diverse youth subcultures and associated musical movements. Dr. Martens has since transcended its working-class roots while still celebrating its proud heritage and, six decades later, "Docs" or "DM's" are worn by people around the world who use them as a symbol of empowerment and their own individual attitude. The Company listed on the main market of the London Stock Exchange on 29 January 2021 (DOCS.L) and is a constituent of the FTSE 250 index.

As a Senior End User Services Engineer in our Enterprise Technology team, you will:

  • Organized, proactive, and embody our Dr Martens culture. You will work together with Dr Martens global technology colleagues across our Corporate, Manufacturing and Retail functions. You will share knowledge and help to develop the technical capabilities of our operational support teams.
  • Manage and support all aspects of our desktop & mobile device estate
  • Create and maintain documentation and training material to be used by regional support teams.
  • Work proactively with 3rd party suppliers to resolve issues and ensure high levels of service.
  • You will be a point of escalation for 1st and 2nd line operational teams and the wider Dr Martens technology function. You are comfortable with the responsibility this brings and will support your team and others in their troubleshooting and decision-making processes.
  • Build relationships with key staff across IT and the wider business to maintain effectiveness and relevance in role.
  • Drive continuous process efficiencies and improvements across the environment.
  • Ensure devices are updated and work with security colleagues to manage and resolve any identified vulnerabilities in the estate.
  • Respond to and resolve support tickets in line with our agreed SLAs, ensuring resolution is recorded
  • Participate in IT projects as required.

THE STUFF THAT SETS YOU APART:

  • You are passionate about technology, keep up to date with the latest industry trends and understand how these may influence enterprise IT
  • You enjoy researching, diagnosing, and identifying solutions to resolve complex technical issues in a timely manner.
  • Excellent communication and stakeholder management.
  • Strong analytical mindset with problem-solving capabilities.
  • Act with authenticity, honesty, and integrity
  • Ability to thrive in a fast-paced environment with multiple priorities.
  • Excellent time management and organisation skills - able to work to agreed timetables and deadlines
  • Excellent written and verbal communications skills
  • An ability to work to tight deadlines and manage priorities

Must-Have Experience:

  • Minimum 3-5 years' experience of supporting Windows 10/11 & MacOS operating systems at a 2nd or 3rd line level.
  • In depth knowledge of troubleshooting hardware & software issues
  • Excellent problem solving and analytical skills
  • Experience of supporting devices in large enterprise environments (experience in a retail organisation is desirable but not essential)

Technical Skills:

You will also possess the following technical capabilities:

  • Demonstrable Knowledge and experience of EUC technologies such as:
  • Experienced in Application Packaging concepts and, Scripting (PowerShell, BASH etc.)
  • Knowledge and understanding of foundational technologies such as Active Directory, Group Policy, networking (TCP/IP, DHCP, DNS etc.)
  • Experience of configuring and supporting AV equipment / Meeting Room Technology.
  • Proficient with IT management systems such as ServiceNow, JIRA etc
  • Deploying and troubleshooting Windows operating systems.
  • Modern device provisioning and management concepts and particularly knowledge of Intune and Autopilot. This should also include experience of Mobile device management.
  • Deploying and supporting Apple Mac PCs with Jamf.
  • Microsoft M365, SCCM, and security tooling such as Microsoft Defender for Endpoint and Privilege management software

Education:

  • Bachelor's degree in a relevant field or equivalent experience.
  • ITIL qualification is desirable
  • Microsoft Modern Desktop qualifications desirable

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone, but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF. ACT COURAGEOUSLY. SHOW YOU CARE.

At DM your technical capability will go hand in hand with the below:

  • Great relationship management that delivers results through effective teamwork
  • You'll be a proud custodian to our DM's culture, embodying what we stand for and encouraging others to do the same
  • You'll help build a highly engaged team - ensuring a collaborative culture and providing guidance & support to other team members
  • You will take ownership for your own development, proactively seeking out feedback to build self-awareness
  • You will bring the outside-in; you'll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving
  • You'll lead the way and role model on all things DE&I & wellbeing
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ANSR

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12 days ago

SailPoint Support Engineer

NOTE The shift time varies between 9PM(IST) to 6AM(IST) as permanent shift.(Mandatory)

Essential Functions:

  • Provide L1 and Basic technical assistance to Managed Services clients.
  • Work with and assist the Managed Services Technical Account Manager with day-to-day application activities.
  • Provide Account Provisioning, data entry and client onboarding support.
  • Flexibility to work close to our client's time zone to ensure proper coverage

Primary Duties and Responsibilities:

  • Research questions using available information resources
  • Advise user on appropriate action
  • Handle Access Requests as it pertains to but not limited to: File Shares, Mailboxes, AD groups etc.
  • Log all interactions in a Managed Services case
  • Track all time in the Managed Services portal
  • Read technical manuals, confer with users, or conduct application diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Continue with application training and certifications as it pertains to your client's functions

Skills and Qualifications:

  • Troubleshooting - Determining causes of errors and deciding what to do about it.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Education and Work Experience:

  • 1-2 years' work experience in a service/support desk environment
  • General knowledge of Active Directory and MS related applications
  • SailPoint(Mandatory), Okta/ Ping/ Saviynt and ServiceNow knowledge a plus

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MajorKey Technologies

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12 days ago

Linux Application Support Engineer

About the Job:

You will be serving as the first point of contact for customers looking for technical assistance onsite.

You will be performing remote troubleshooting through diagnostic techniques, logs analysis and pertinent questions & finding the best solution based on the issue and details acquired from customer.

You will work with customers to resolve any first and second level product related issues reported. Interact with QA and Engineering team to co-ordinate issue resolution within the promised SLA to customer.

Roles and Responsibilities:

  • Walk the customer through the problem-solving process.
  • Re-direct unresolved issues to the next level of support personnel.
  • Record events and problems and their resolution in logs to create repository for troubleshooting reference.
  • Use automation for deployments and system upgrades.
  • Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
  • Contribute in creation and reviews of user documentation, product requirements documents, and other functional specifications.
  • Assist with knowledge-sharing initiatives. Product release, training and documentation for customer.
  • Maintaining and keeping customer database updated. Testing, Monitoring and troubleshooting system performance. Performing system flow validations, and tuning.
  • Gathering monitoring data, identifying and evaluating options for performance improvement.
  • Validating system objectives and specifications by testing, comparing system performance, making modifications and turning.
  • Installing and configuring software and hotfixes into production by loading software into servers/desktops and creating necessary scripts for automation.
  • Installing hardware in production by establishing LAN/WAN connections, entering necessary configurations and upgrades.
  • Ensure 24x7 production system uptime.
  • Keeping track and timely closure of issues reported by customer. Preparing daily report on issues and consolidating quarterly.
  • Vendor coordination for equipment faults, procurements, warranty & AMC related tasks.
  • Working in shift structure on rotation basis. 16x8 & 24x8 like shift structure.
  • Hands on Experience in deployment and maintaining of product Infrastructure including Desktops, Servers, Virtual Machines.
  • Experience in performance monitoring using SNMP, WMI, SysLogs
  • Experience/Knowledge in ticketing tool for issue tracking, reporting. (Must Have)
  • Strong organizational skills and ability to work independently.
  • Experience of working with End Users will be advantage.
  • Basic knowledge of Oracle, Mongo, Redis, SQL Databases
  • Traveling to client site for production related tasks like deployment, testing, issue troubleshooting etc.

Skills:

  • Candidates with experience in following
  • Linux/Windows Administrations
  • LAN Technologies
  • WAN technologies (Good to have)
  • Candidates with certification will be preferred
  • Hands on Experience in deployment and maintaining of product staging Infrastructure including Desktops, Servers, Virtual Machines
  • Experience in DOS, Pearl, Python and Shell Scripting will be an advantage
  • Experience in performance monitoring using SNMP, WMI, SysLogs
  • Experience in using monitoring tools like Nagios
  • Experience/Knowledge in ticketing tool for issue tracking, reporting. (Must Have)
  • Excellent written, verbal communication and presentation skills
  • Strong organizational skills and ability to work independently.
  • Experience of working with End Users will be advantage.

Qualifications:

  • Job Title: Technical Support Engineer
  • Experience: 2-4 years
  • Location: Indore, MP (work-from-office only)
  • Education: BE (IT/Computers)
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ClearTrail Technologies

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12 days ago

L2 Support

Key Responsibilities

Monitor application health using tools such as ELK, Grafana, or AppDynamics and respond to performance alerts and incidents.

Perform incident diagnosis, resolution, or escalation for issues related to Java backend, Angular front-end, or Electron-based desktop clients.

Collaborate with development and infrastructure teams to ensure timely resolution of issues and improve application stability.

Analyze logs, service communications, and API behavior across microservices-based environments.

Conduct root cause analysis (RCA) for recurring issues and document preventive actions.

Assist in deployments, smoke testing, and validation during release windows.

Maintain knowledge base with standard operating procedures and known error resolutions.

Participate in on-call rotation and support extended hours when required.

Required Skills & Qualifications

3-6 years of experience in Application Support, ideally in a 24x7 environment.

Strong debugging and triaging experience in Java-based applications (JVM, logs, API behavior).

Working knowledge of Angular (v8+) and Electron JS based front-end troubleshooting.

Understanding of Microservices architecture and containerized environments (Docker/Kubernetes).

Proficiency in reading application logs, tracing issues across services/APIs.

Familiarity with monitoring tools (e.g., Prometheus, Grafana, AppDynamics, Splunk, ELK).

Experience with JIRA, Git, and CI/CD pipeline logs for issue correlation.

Exposure to Windows and Linux OS for log pathing and environment-level checks.

Good communication skills for interfacing with end-users, developers, and business stakeholders

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Ascendion

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12 days ago

International Specialist - Technical support

Hi,

Please find the Job Description and company profile below

Please be available for a technical discussion today. Will confirm the timings shortly.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients' critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Designation : Engineer

Job Location : Chennai

Shift :Night shift

Job Responsibilities:

  • Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices.
  • Ensure resolution provided in the first interaction with the customer
  • Acquiring knowledge about the newly released products and recent updates.
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
  • Position and sell Premium support contracts to customers based on their support entitlement.

Technical skills:

  • Self-Motivated & Ability to Work Under Pressure
  • Should have good comprehensibility and understandability of what customers want
  • Should have critical thought process and decision-making capability with focus on accuracy
  • Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
  • Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
  • Ability to sell/Upsell

Soft Skills:

  • Should possess good English verbal skills
  • Excellent logical reasoning

Computer Proficiency:

  • Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals

Diversity, Equality & Inclusion:

  • Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
  • Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp
  • We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.
  • We never request for fees for any purpose during or after the hiring process

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Movate

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12 days ago

Senior Software Engineer - Technical Support

Position: Senior Software Engineer - Technical Support

Exp: 5- 10 Years

Location: Bangalore

Work Timings: Rotational shift

Roles & Responsibilities:

  • prior experience in working on Technical Support -L2
  • Incident management tools (Any)
  • Working knowledge of IoT, SQL
  • Escalation management
  • Troubleshooting Web based Application.

Must Have:

  • 4+ years of Experience in Application support.
  • Web based tools handling skills.
  • Good communication skills with Attitude.
  • Quickly resolve the Issues
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Dover India

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12 days ago

Trade Support Specialist

Job Description: Trading Support Engineer

Company Profile:

We are a technology firm in the UK and India focused on the financial services domain. Our clients are the world's major fintech players. We seek intelligent, talented, and motivated individuals who are up for a challenge and believe in our vision.

As a company, we are committed to our people's growth, development, and well-being. We are an equal opportunity employer. We value diversity and inclusion and encourage all qualified individuals to apply.

What we offer:

  • Highly competitive compensation, performance-based bonuses, and comprehensive benefits package.
  • Exposure to the exciting and fast-paced world of financial trading.
  • Mentorship and guidance from industry experts.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.
  • Free office lunch/dinner and fun activities.

Summary

Production Support Engineers ensure that production systems are running smoothly and that users receive assistance with questions or issues throughout the 24 x 7 work week. There will be a one weekend per month work requirement on a rotational basis as a part of this position. Production Support Engineers monitor systems to ensure availability and responsiveness and work closely with developers and quality assurance (QA) personnel to suggest system improvements as well as perform basic quality assurance functions.

Essential Duties and Responsibilities

Production Support Engineers are integral members of the development and delivery team whose responsibilities include:

Core Responsibilities:

  • Handle email and phone (help line) requests swiftly and efficiently, apprising clients of the status of issues along the way to resolution. Inspire confidence among clients that issues will be resolved to their satisfaction.
  • Interface with clients' trading, operations, and technology teams and assist users who may be unfamiliar with system functions or are having difficulties with the system.
  • Troubleshoot problems by assessing situations and consulting, when necessary, with their colleagues and/or with client personnel.
  • Issue logging / tracking and follow-through until resolution.
  • Share findings with development and quality assurance teams to ensure that systems fixes get implemented preventing future occurrences.
  • Document learnings in knowledge bases and supply edits to run books to help others should they encounter similar questions or problems.
  • Diagnosing client issues by troubleshooting and problem solving.
  • Diagnose and assist the resolutions of software and/or network issues.
  • Respond to user inquiries and requests for technical assistance.
  • Document and track issues and resolutions via support tracking tools.
  • Support client application outside of trading hours including weekends.

Application Management:

  • Respond and investigate client reported issues.
  • Engage additional teams to assist support in identifying root cause of issue while communicating updates to the client.

User Support:

  • Provide training and support to users on software.
  • Answer user questions and address concerns.

Additional Support Duties:

  • Maintain support documents and ensure procedures are up to date and easily accessible.
  • Monitor system performance and identify potential problems.

Technical Skills:

  • Familiarity with operating systems (Windows and Linux).
  • Familiarity with FIX protocol.
  • Experience with troubleshooting and problem-solving.
  • Basic familiarity with navigating Linux systems using command line tools to review logs and configuration files.
  • Basic familiarity with SQL queries.
  • Ability to learn the specifics of operating Trading systems, which often requires independent learning.
  • Assist in testing software to identify potential issues and solutions.

Soft Skills:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong written and verbal communication skills.

Competencies

  • Work effectively in a fast-paced and demanding environment with troubleshooting complex systems.
  • Basic understanding of electronic trading and worldwide markets is a plus.
  • Familiarity with helpdesk procedures and trouble ticket systems.
  • Ability to perform root-cause analyses and document learnings in the knowledge base.

Qualifications

  • Minimum 2 years' professional experience

Education and/or Experience

  • Bachelor's Degree in Computer Science from a premier institution
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Sosuv Consulting

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12 days ago