Find Your Dream Technical Support Job

Dear Candidate

Greetings from TCS

TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Role: Apigee TSR (Technical Support Resident Engineer)

Location: Chennai

Experience Range: 8 to 12 years

Job Description:

Desired Competencies:

• Hands-on proficiency in Setting up, configuring Linux operating systems & applications and troubleshooting them
• Regularly updating and maintaining the system to ensure optimal performance and security
• Experience in configuring and managing network devices and services
• Exposure in Managing and maintaining Linux systems in cloud environments (e.g., AWS, Azure, Google Cloud)
• Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
• Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related
• Providing technical assistance to users, both internal and external, through various channels
• Communicating technical information clearly and concisely to users and stakeholders
• Setting up and tearing down cloud resources (servers, storage, networks) as needed
• Ensuring consistent and secure configurations across the cloud environment
• Support with 24x7 operations (Rotational Shifts)
• English language (verbal and written) Proficiency is must

Good To Have:

• Experience or Knowledge of Apigee and API management
• Minimum of 5+ years' experience as System Administrator or Network Administrator with hands-on experience
• Certifications related to Linux and/or Network and/or Cloud Ops

Looking for profile with 7-10 years experience with CCNA, RHCE and AWS Certification.

Company Description

Phonon is a pioneer in hosted telecom software technology based in Vadodara, India. Our telecom applications, including click-to-call, hosted inbound IVR systems, automated outbound dialer systems, virtual number services, SMS-to-call, and hosted PBXs, are used by leading enterprises in India. Our focus on SMS and voice applications on mobile phones has led to the development of innovative voice applications supported on our robust hosted software platform.

Role Description

This is a full-time on-site role for a Lead Technical Support Engineer at phonon, automating outcomes in Vadodara. The Lead Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, utilizing analytical skills, and delivering excellent customer support on a daily basis.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Customer Service experience
• Strong problem-solving abilities
• Excellent communication skills
• Ability to work in a fast-paced environment
• Experience with telecom software technology is a plus
• Bachelor's degree in Computer Science or related field

Experience Level- 1-3 Years

Responsibilities

Service Desk Operations

• Manning the service desk daily, handling fixed-line and mobile queries.
• Managing and resolving service tickets for solutions products and services.
• Using remote management tools to diagnose and resolve customer issues.
• Prioritising workflow in alignment with customer SLA requirements via service boards.

Customer Support

• Providing exceptional customer support through emails, telephone, and service tickets.
• Proactively communicating updates and resolutions to customers.
• Liaising with carriers and suppliers to escalate and resolve customer queries.

Administrative Tasks

• Ensuring all customer data is accurately tracked and updated in the CRM system.
• Assisting with unbilled checks, usage reports, and client invoice queries.
• Dispatching monthly invoices to clients promptly.

Collaboration and Knowledge Sharing

• Coordinating with internal teams to maintain effective relationships.
• Sharing technical knowledge and specialist skills with colleagues to ensure cross-functional support coverage.

What We're Looking For

Skills and Experience

• Proven customer service experience with a focus on relationship building.
• Background in fault or incident management (desirable).
• Technical understanding of VoIP (desirable).
• Experience supporting customers in line with SLA requirements.
• Strong communication and organisational skills.
• Ability to provide clear, empathetic advice to non-technical customers.
• High attention to detail and accuracy.
• Adaptability and a proactive approach to challenges.

Technical Expertise

Basic Understanding of Operating Systems

Windows (especially Windows 10/11)

Basic troubleshooting: login issues, software installation, printer errors

Basic Understanding of VoIP and mobile telecommunication solutions

Familiarity with Microsoft Office Suite

Basic Hardware Knowledge

Understanding of desktops, laptops, printers, monitors

Basic Networking Knowledge

Understanding of Wi-Fi vs Ethernet

Ticketing Systems

• Exposure to tools like ServiceNow, Jira, Zendesk, or others

Hi,

Please find the Job Description and company profile below

Please be available for a technical discussion today. Will confirm the timings shortly.

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients' critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Designation : Engineer

Job Location : Chennai

Shift :Night shift

Job Responsibilities:

• Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices.
• Ensure resolution provided in the first interaction with the customer
• Acquiring knowledge about the newly released products and recent updates.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
• Position and sell Premium support contracts to customers based on their support entitlement.

Technical skills:

• Self-Motivated & Ability to Work Under Pressure
• Should have good comprehensibility and understandability of what customers want
• Should have critical thought process and decision-making capability with focus on accuracy
• Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
• Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
• Ability to sell/Upsell

Soft Skills:

• Should possess good English verbal skills
• Excellent logical reasoning

Computer Proficiency:

• Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals

Diversity, Equality & Inclusion:

• Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
• Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp
• We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc.
• We never request for fees for any purpose during or after the hiring process

Position: Senior Software Engineer - Technical Support

Exp: 5- 10 Years

Location: Bangalore

Work Timings: Rotational shift

Roles & Responsibilities:

• prior experience in working on Technical Support -L2
• Incident management tools (Any)
• Working knowledge of IoT, SQL
• Escalation management
• Troubleshooting Web based Application.

Must Have:

• 4+ years of Experience in Application support.
• Web based tools handling skills.
• Good communication skills with Attitude.
• Quickly resolve the Issues

About QuickBlox

QuickBlox is a leading provider of white-label messaging, video calling, and AI-powered communication tools used by businesses across healthcare, education, and enterprise. We offer robust SDKs and APIs to help developers build secure, scalable communication features into their apps. As we grow our global client base, we're looking for a skilled Technical Support Engineer to join our team and ensure our customers receive world-class technical support.

Responsibilities

We're seeking a technically proficient and customer-focused Technical Support Engineer who will serve as the main point of contact for customer support issues. You'll be responsible for troubleshooting complex technical problems, liaising with our developers, and managing relationships with key accounts. This role is ideal for someone with a background in software development who enjoys solving problems and communicating with customers.

Key Responsibilities

• Serve as the first-line technical support agent for QuickBlox customers.
• Troubleshoot and resolve issues related to our APIs, SDKs, and platform integrations.
• Liaise between customers and internal engineering teams, clearly communicating technical issues and updates.
• Take ownership of technical issues and drive them to resolution.
• Contribute to support documentation and knowledge bases to reduce friction and enable customer self-service.
• Partner with the sales and product teams to ensure smooth handoff and continued success across the customer lifecycle.
• Contribute to customer success by supporting key accounts and building long-term relationships.
• Maintain accurate records in our ticketing system and help improve support documentation.
• Support onboarding of new customers with technical setup and best practices.

Preferred Qualifications

• Experience in B2B SaaS or developer-focused products.
• Experience with RESTful APIs, WebRTC, or real-time communication platforms.
• Familiarity with mobile and web development environments (iOS, Android, JavaScript).
• Knowledge of HIPAA-compliant systems or experience in healthcare tech (a plus).

Why Join QuickBlox?

• Opportunity to work on cutting-edge communication technology.
• Collaborative, remote-first team.
• Make a real impact by supporting products used by thousands of people globally.
• Room to grow into more senior technical or customer-facing roles.

Interested?

We'd love to hear from you!

Please send your resume and a brief note explaining why you're excited to join QuickBlox and grow your career with us.

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
• Willing to work in flexible and varying shift times, including weekends and evenings

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent English written and verbal communication skills are required
• Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus

About Us:

At gathr.ai, we are transforming the way enterprises build and deploy data and AI solutions. With our innovative Data+AI fabric, we're enabling organizations to harness the power of their data, large language models (LLMs) and no code applications effortlessly, ensuring they stay ahead in the rapidly evolving AI landscape. As we continue our global expansion, we need a visionary leader to shape and amplify our voice across the world. If you're passionate about solving customer problems, strategic communication, and making an impact on a grand scale, this is the opportunity you've been waiting for.

Job Title: Manager - L0/L1/L2 Technical Customer Support

Qualification:

• Experience: 12-15 years
• Education - B.E.(IT/CS), MCA

About the Role:

• You will be building and managing a team of technical support engineers who serve as the first point of contact for customers looking for technical assistance over the phone, chat or email (via a ticketing portal).
• Your work will involve a combination of expertise in Software Applications, OS, Hardware, Networking Infrastructure, Cloud Infrastructure, Storage, Customer Training and Technical Support leveraging ITSM processes.
• Your team will be performing remote troubleshooting through diagnostic techniques, logs analysis and pertinent questions & finding the best solution based on the issue and details acquired from customer within committed SLA's.

Roles & Responsibilities:

• Build and manage a team to deliver L0/L1/L2 support 24x7 to customers globally
• Meet or beat customer SLA's as per signed contracts
• Develop expertise in understanding and using new product features
• Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
• Establish structures and processes to escalate to appropriate Product Development personnel for level 3 support.
• Work with Quality Assurance teams to provide real world customer feedback and identify product bugs proactively.
• Help customers use the product effectively to gain maximum value from the product
• Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
• Assist with knowledge-sharing initiatives as well as product release training and documentation.
• Minimize the occurrence of repetitive issues and drive information on the community knowledge-base for low touch support engagement
• License management
• Periodic calls with high value customers to assess issues, product pulse and build partnership from a support perspective

Required Skills:

• Candidates with experience in following - Linux / Windows Administrations, Cloud technologies - AWS/Azure/GCP/OCI/Databricks/Snowflake, LAN technologies (Good to have) Candidates with certification will be preferred
• Hands on Experience in deployment and maintaining of product staging Infrastructure including -Desktops, Servers, Virtual Machines, Cloud
• Experience in Python
• Experience in performance monitoring using SNMP, WMI, SysLogs
• Experience in using monitoring tools like Nagios or others
• Experience/Knowledge in ticketing tool for issue tracking, reporting. (Must have)
• Excellent written, verbal communication and presentation skills (Must have)
• Strong organizational skills and ability to work independently.
• Experience of working with End Users (Must have)
• Team building and management skills
• Willingness to travel

About the Role

We're seeking a Technical Support Engineer with strong hands-on experience in Avigilon systems and a working knowledge of other key platforms in our security stack. Your primary focus will be supporting and troubleshooting issues across Avigilon environments, but your ability to assist across systems like Immix, Camect, Actuate, Wave, ExacqVision, PDK, and Brivo will be highly valued.

This is a critical technical role for us - ideal for someone who thrives in fast-moving setups, knows how to think through problems independently, and can communicate clearly with both engineers and end-users.

Key Responsibilities

• Own technical troubleshooting and system support for Avigilon (ACC & ACM)
• Assist with setup, diagnostics, and maintenance across:

Immix

Camect

ExacqVision

Wave

Actuate

PDK & Brivo (Access Control)

• Respond to support tickets with clarity, speed, and accountability
• Collaborate with field teams, vendors, and internal engineers
• Document fixes, recurring issues, and process improvements
• Monitor system performance and suggest optimizations
• Stay proactive in identifying risks or gaps across integrated platforms

Qualifications & Skills

• Strong, proven experience with Avigilon systems - deployment, management, and advanced troubleshooting
• Experience with 2-3+ of the following platforms is highly preferred: Immix, Camect, ExacqVision, Wave, Actuate, PDK, Brivo
• Solid understanding of surveillance and access control environments
• Ability to work independently with minimal supervision
• Strong diagnostic and problem-solving mindset
• Clear, concise communicator - especially in high-pressure situations
• Bonus: Certifications in Avigilon, Exacq, Brivo, or similar systems

Note: Immediate Joiners are Preferred (Within 15 days)

Job Code: BTL-

Job Title: Technical Support Engineer - LLM Document Processing Platform

Experience: 2 - 3 Years

Mode: Work from the office (Mandatory)

Location: Mumbai

About us:

Join a high-growth startup founded by IIM alumni with proven track records in building and successfully exiting technology ventures! Our founding team brings together deep expertise in sales, product management, and technology implementation. We're revolutionizing how enterprises handle complex document processing using cutting-edge LLM technology.

Responsibilities:

• Provide expert technical support for our enterprise customers using our LLM-based document processing platform
• Troubleshoot and resolve complex technical issues, often involving Python scripting and API integrations
• Collaborate with product and engineering teams to escalate bugs and contribute to product improvements
• Create documentation and knowledge base articles based on resolved customer issues
• Build custom Python scripts to help customers optimize their use of our platform
• Participate in the continuous improvement of our support processes and tools

Must-have

• 2-3 years of technical support or similar customer-facing technical role experience
• Strong Python fundamentals and scripting abilities
• (Optional) Beginner-level familiarity with Go language & PostgresQL (or willingness to learn)
• Basic understanding of REST APIs, web services, and cloud environments
• Excellent problem-solving skills and attention to detail
• Strong written and verbal communication skills
• Customer-first mindset and empathetic approach to support
• Excitement about AI/ML technologies, particularly in the LLM space
• Ability to work in a fast-paced startup environment

• Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
• Effectively communicate technical solutions to technical and executive stakeholders, fostering trust and credibility at the highest levels of our customers' organizations
• Provide tailored troubleshooting, configuration guidance, and best practices
• Take ownership of support cases from initiation to resolution, ensuring meticulous documentation of all troubleshooting steps, timely updates, and comprehensive closure summaries in the ticketing system
• Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer engagements and build positive external customer experience by working closely with Account, Sales, and Marketing teams
• Utilize fault isolation and root cause analysis skills to provide post-sales technical support, configuration, troubleshooting, and standard methodologies to customers
• Be the subject matter expert on core technologies of Palo Alto Networks product line
• Identify product defects (code, environment) via lab replication using network simulation, lab automation, performance testing, and validation tools
• File bug reports with the engineering team and develops test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
• Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness
• Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
• Travel to customer sites in the event of a critical situation to expedite resolution as required

• Minimum of 7 years of network security experience
• Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch, and center architectures
• Advanced understanding of packet flow across multiple OSI layers
• Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
• Ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• In-depth knowledge of networking operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT
• Proficiency with network troubleshooting tools - Wireshark, GNS3
• Strong grasp authentication protocols - LDAP, TACACS+, Radius
• Skilled in engaging executive-level stakeholders with clear technical communication
• Proven track record of effectively communicating technical concepts to diverse audiences
• Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates
• The below skills are a plus
• Virtualization experience (AWS, Azure, VMWare, OpenStack)
• Experience with Windows, MAC OS, and Linux (Debugging, Editing Registries, Plist etc.)
• Experience with Python or Shell scripting a plus
• Multi-Vendor Exposure - Cisco Advanced Security Appliances, Palo Alto Next-Generation Firewalls, Prisma Access, Cisco Firepower, Checkpoint Firewalls, Cisco Switches, and Intrusion Detection/ Intrusion Prevention Systems
• BS in computer science, information technology, computer architecture, electrical engineering, mathematics or related experience or equivalent military experience required
• Excellent written and verbal communication skills
• Willingness to work outside of normal business hours (As business needs dictate)

Company Description

Kensaltensi / Alkimi Exchange is a decentralised replacement to the legacy programmatic ad exchanges, with a mission to restore the value exchange between advertisers, publishers and users. Alkimi Exchange is built on the Ethereum network and provides a fast, infinitely scalable solution with 0% fraud, low transaction fees, and complete end-to-end transparency.

Learn more at or Kensaltensi.org

About the Role

We are seeking a highly motivated and technically proficient Technical Solutions Consultant to join our Operations team. This pivotal role is responsible for partnering with our Publishing Development Consultants to onboard publishers into our proprietary advertising exchange platform, Alkimi Exchange. The ideal candidate has strong technical acumen, exceptional communication skills, and a collaborative spirit.

Key Responsibilities

Onboarding Support: Work closely with Publishing Development Consultants to ensure smooth and efficient onboarding of publisher clients onto our advertising exchange platform.

Technical Point of Contact: Serve as the primary technical liaison for all publisher-related queries, ensuring timely and effective resolution of issues.

Troubleshooting & Diagnostics: Investigate and resolve integration and platform issues, providing technical guidance and support to both internal teams and external partners.

Cross-functional Collaboration: Collaborate with Engineering, Product, and Ad Tech Dev teams to relay publisher feedback and advocate for feature enhancements or fixes.

Documentation & Training: Develop and maintain clear technical documentation, integration guides, and training resources into ClaudeAI to support publisher onboarding and support processes.

Reporting & Insights: Report regularly to the VP of Platform Operations on onboarding progress, technical challenges, and publisher performance metrics.

Requirements

4-5 years of experience in a technical support, solutions engineering, ad tech, or publisher operations role.

Strong understanding of ad serving technologies, programmatic advertising (RTB, SSPs, DSPs), and web technologies (HTML, JavaScript, HTTP, etc.).

Experience working with publisher platforms, ad tags, SDKs, or similar ad tech integrations.

Exceptional troubleshooting and problem-solving skills.

Excellent verbal and written communication skills; ability to translate technical issues for non-technical stakeholders.

Proficiency in using debugging tools and analytics platforms.

Self-starter with strong organizational and project management abilities.

Preferred Qualifications

Bachelors Degree

Experience with proprietary or custom-built ad tech platforms. Not a must.

Familiarity with industry standards (IAB, OpenRTB, Prebid).

Basic scripting or query language skills (e.g., SQL, Python, etc.) a plus.

Company Overview:

ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.

Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in India and the USA, serving over 500 customers.

We are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, VY Capital, Greenoaks, and Z47 (Matrix Partners). We need you to help us build the future of T&E.

About the Role:

We are looking for a proactive and technically skilled Product Support / Technical Support Engineer to join our growing team. The ideal candidate will be responsible for delivering exceptional technical support, mentoring support agents, and driving continuous improvement in customer experience. You will play a critical role in debugging application issues, managing support processes, and collaborating with cross-functional teams.

Key Responsibilities:

• Provide high-quality technical support for our SaaS products, ensuring quick resolution and customer satisfaction.
• Troubleshoot and resolve complex product issues involving MySQL, JavaScript, Python
• Debug and analyze application-related problems and escalate when needed.
• Collaborate with engineering and product teams to resolve recurring issues and enhance product quality.
• Guide and mentor support agents to improve their technical and customer service performance.
• Track team metrics and performance data to identify trends and optimize the support process.
• Influence and collaborate with cross-functional leadership to ensure a seamless support experience.
• Assist in the development and optimization of internal documentation and support workflows.
• Leverage customer insights and data to suggest process improvements and enhance support effectiveness.

Requirements:

• 2+ years of experience in a technical support role, preferably in a SaaS environment.
• Strong analytical and problem-solving skills with a customer-first mindset.
• Working knowledge of React and Python is a plus.
• Excellent communication and collaboration skills.
• Strong mentoring and team management capabilities, with a focus on career development.
• Demonstrated ability to influence cross-functional stakeholders and drive initiatives to completion.
• Highly organized with a strong bias for action and outcomes.
• Knowledge of AWS services like Cloudwatch, Eventbridge, S3 is a plus

Why Join Us?

• Work with a passionate and driven team that values innovation and continuous improvement.
• Opportunity to directly impact product quality and customer satisfaction.
• Collaborative culture with strong support for personal and professional growth.

Location: Dahisar, Mumbai, India

Job Type: Full-Time

Description:

We are looking for a proactive and technically skilled Support IT Staff - Linux with 2+ years of hands-on experience in maintaining, troubleshooting, and optimizing Linux-based systems. The ideal candidate will play a key role in ensuring the stability, security, and performance of our Linux infrastructure and will contribute to support operations and system improvements.

Responsibilities

• Provide Level 1 and 2 support for Linux-based systems, servers, and applications.

• Troubleshoot OS-level issues including boot failures, package conflicts, and kernel errors.

• Perform regular updates, patches, and upgrades to ensure systems are secure and compliant.

• Support user account management, file permissions, and service configurations.

• Maintain and troubleshoot services like Apache, Nginx, MySQL, SSH, DNS, and Samba.

• Write and maintain shell scripts to automate routine administrative tasks.

• Assist in backup, disaster recovery procedures, and data security enforcement.

• Document all configurations, procedures, and troubleshooting steps for future reference.

• Collaborate with other IT staff to identify areas of improvement and implement solutions.

Required Skills and Qualification

• Bachelor's degree in Computer Science, IT, or related field, or equivalent experience.

• 2+ years of experience supporting Linux systems (Ubuntu, CentOS, RHEL, or similar).

• Proficient in Linux command-line tools and shell scripting (Bash, etc.).

• Good understanding of core networking concepts: TCP/IP, DNS, DHCP, VPN, and firewalls.

• Familiarity with system and application logging, monitoring, and performance tuning.

• Ability to handle technical support tickets and service requests independently.

About Company:

Quidich Innovation Labs is a global company headquartered in Mumbai, India that pioneers in customized technology solutions for Sports Broadcast. From the outset, we have believed in the power of the story that sport tells as a tool to bring people together; and that this story best reaches fans, through the way it is broadcast. Building on this thinking, we have created various technology tools over the past five years and deployed them at tournaments such as the Indian Premier League, ICC Men's T20 World Cup, ICC Women's World Cup and Men's FIH Hockey World Cup, to name a few.

Role

Your role likely involves providing technical assistance and support to clients or customers in various locations. It might mean troubleshooting hardware or software issues, installing and configuring systems, and ensuring that everything runs smoothly.

Responsibilities:

• You will be the point of contact for technical questions/bugs/support with on-field operations.
• You will take ownership of technical challenges and collaborate with other developers if necessary.
• To optimize technical workflows and maintain the documentation/SOP for the systems operators.
• Developing, documenting and improving support processes standard methodologies.
• Collecting and maintaining the data recorded on field during operations.
• To share your technical ideas for innovations, configurations and investments

Qualifications, Skills & Competencies:

• Proven experience of 2-3 Yrs. as a support engineer.
• Experience in broadcast service technology or industrial Video or IT Engineering.
• A helpful team player who enjoys working together with other experts and is a strong communicator.
• A colleague who has a good understanding of basic IT tools/softwares.
• Willing to work and support in different time zones around the world.
• Linux Systems, and be very comfortable working in various Linux environments as well as with Windows OS's.
• Knowledge of basic coding languages or understanding of code scripts is a bonus.(Python, C#)
• Knowledge of Video production & Docker is a bonus.

Reporting To: Product Manager

Joining Date: Immediate - 30 Days (Mumbai)

Interested candidates please send your CV to

Job Title: Backoffice Support Engineer (Strong SQL)

Job Summary:

We are seeking a detail-oriented and technically skilled Backoffice Support Engineer with

strong SQL expertise to join our support team. The ideal candidate will be responsible for

resolving internal and external client issues, managing data-related tasks, and supporting key

back-office systems and tools.

Key Responsibilities:

Provide technical support for back-office operations and internal teams.

Investigate and resolve data issues using advanced SQL queries and analysis.

Write and optimize SQL scripts to extract, transform, and report data from large

relational databases.

Troubleshoot production issues and escalate as necessary, ensuring timely resolution.

Monitor scheduled jobs, data pipelines, and system performance metrics.

Collaborate with development and QA teams to resolve defects and validate bug

fixes.

Document processes, incidents, and best practices to improve team efficiency.

Perform data audits and reconciliations as needed.

Requirements:

Experience in a fintech, SaaS, or enterprise software environment.

Bachelor's degree in Computer Science, Information Technology, or a related field

(or equivalent experience).

3-6 years of experience in a technical support, back-office operations, or data

operations role.

Strong proficiency in SQL (e.g., joins, subqueries, stored procedures, data

modelling).

Experience working with relational databases such as PostgreSQL, MySQL, or SQL

Server.

Solid understanding of IT support tools and ticketing systems (e.g., Jira, ServiceNow).

Knowledge of data integrity, security, and compliance standards.

Strong analytical, problem-solving, and communication skills.

Ability to work independently and manage multiple priorities in a fast-paced

environment.

Should have experience working in 24 7 projects and be flexible to work in

rotational shifts (morning, evening and night)

Location: Bangalore or Hyderabad, India

No. of Positions: 2

Work Experience: 4+

About the company:

Tyfone, a global leader in the SaaS Digital Banking and Digital Payments sector, is redefining how the world engages with digital finance. Our solutions, nFinia, and payFinia, empower individuals, businesses, and families to transact and interact with financial technology in seamless, innovative ways. Customers of our technology are U.S banks and credit unions.

At Tyfone, the Product Support team maintains our digital banking products. As a Project Lead, you will be expected to triage and manage incoming support tickets, keep the client posted, and provide technical and managerial leadership for the Product Support division. You should work with the Product Support team to plan the support/maintenance releases and guide the team as per the plan. Triage and manage incoming support tickets and keep the client posted.

Key Responsibilities

At Tyfone you will be responsible for:

1. Daily triage of incoming tickets.

2. Lead and manage post-roll-out support of complex and high-priority projects.

3. Responsible for understanding the product, planning, and monitoring the work, keeping track of support/maintenance releases and resource availability

4. Effectively communicate the plan to the team and get buy-in before starting the development work

5. Interface with the various internal teams as needed to analyze the requirements, assess the technical feasibility of various customer requests and issues

6. Providing release status updates to customers and Tyfone Management

7. Handle the team dynamics and conflicts efficiently without losing the focus of delivering the committed work

8. Complete project life cycle management

a. Triaging of incoming tickets

b. Planning & development

c. Progress tracking

d. Maintaining committed SLAs

e. Identifying risks and risk mitigation planning.

f. Release planning

g. Ensuring that quality guidelines and recommendations are met.

h. Prepares and presents the progress report to the management team

i. Documentation

9. Prioritizing and scheduling maintenance releases. Grooming backlog tickets and planning sprints

10. Keeping track of support/maintenance releases and resource availability

11. Facilitate release readiness reviews, go/no-go meetings, and post-release retrospectives.

12. High-performing candidates with a proven track record of success may have the opportunity to travel to the United States for work-related purposes.

Qualifications

1. Good and effective communication and leadership skills.

2. Good interpersonal skills to be able to relate with people or personnel from different units of the company

3. Good understanding of Jira, Salesforce and SDLC

4. 4-9 years of work experience which should include

a. Developing and/or leading the development/support of medium to large web/mobile applications

b. 1 -2 years of experience in leading cross-functional teams and managing multiple projects end-to-end

c. Certifications in Agile methodologies/PMP is desirable

5. Excellent numerical, analytical, and problem-solving skills

6. A good understanding and experience in building a different type of software applications (web, mobile)

7. A good understanding of various technology stacks (ex: Java, PHP, JSP etc.)

8. A good understanding of the importance of usability and design for building a good product

9. Familiarity with JSON, XML, JavaScript, HTML5, RESTful APIs, RDBMS concepts will be helpful

10. Excellent understanding and experience of Agile Development process (Scrum) is a must

11. Experience in understanding of handling issue/bug triage

12. Experience managing multiple priorities and deadlines in a dynamic environment.

13. Graduation in Computer Science

Preferred Qualifications

1. Experience with online and mobile banking applications.

2. Fintech experience at a multinational with US customers is strongly preferred.

3. Experience with scripting languages (e.g., Python, Perl).

If you are a passionate problem-solver with a strong technical background and a commitment to delivering exceptional customer service, we encourage you to apply for this exciting opportunity

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware

Qualifications

• 2+ years' of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills

Role: Sr. Technical Support Engineer (Team Lead Role)

Location: Gurgaon (WFO)

What you'll be Responsible for?

• Provide support to internal / external customers while adhering to the set SLA parameters.
• Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
• Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns
• Collaborate / coordinate with backend teams in identifying / resolving customer issues.
• Capture and document all queries / concerns via the ticketing tool / email/ calls.
• Responding to customers via various communication channels and to provide timely revert / updates / notifications.
• Share periodic updates and feedbacks on regular basis.
• Maintain regular tracker(s) and publish reports to all stakeholders.
• Ensure 100% adherence to teams and organizational processes.
• Time Management
• Ticket management
• Customer response and engagement
• Cross-functional communication and coordination
• Compliance and SOP

What You'd have?

• Basic knowledge of Linux, MySQL, Oracle, Phoenix and Hive
• Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
• Proactive, self-motivated and should be a team player
• Flexible to work in 24x7 environment
• Ability to plan and organize
• Team Handling Experience is a must

Why join us?

Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees

Meet Our Team:

We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

Picture Yourself at Pega:

The Technical Support Engineer (TSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega's products.

What You'll Do at Pega:

• The TSE uses their understanding of Pegasystems' products, the technical environment in which they run, and our customers' business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega

Who You Are:

• Minimum of 2-3 years of experience in a Java Product Support/Development.
• Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
• Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
• Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
• Proven ability to interact directly with customers at all levels
• Demonstrated customer-facing skills including expectation management, communication skills, information management
• Demonstrated effective oral and written communication skills, including poise in pressure situations
• Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
• Troubleshooting and debugging experience would be an added advantage
• Experience in a product organization is a plus

What You've Accomplished:

• Strong analytical and problem-solving skills.
• Should have extensive experience at Core Java, JSP, Servlets and JDBC
• In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company

Job ID: 21734

ValueLabs is Hiring for Technical Support Representative (Mid-Market Customers)

Experience : 3-5 Years

Location: Hyderabad/Indore

Please find the attached JD :

Requirements

3-5 years of technical support experience, preferably in a SaaS or e-commerce

environment.

Strong understanding of Shopify, mobile app ecosystems, and customer success

practices.

Experience supporting mid-market or high-touch clients and managing high-stakes

issue resolution.

Proficiency with helpdesk tools such as Zendesk, Intercom, or Gorgias.

Excellent written and verbal communication skills with an emphasis on clarity, empathy,

and technical accuracy.

Ability to prioritize and manage multiple conversations and tickets in a fast-paced

environment.

Comfortable working cross-functionally and independently in a remote-first culture.

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Looking for immediate joiners only.

Responsibilities

• Excellent communication skills (International Voice process) is non-negotiable.
• Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
• Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
• Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
• First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
• Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
• Perform post-resolution follow-ups to help requests or incidents.
• Research issues and resolves technical problems.
• Creating/updating knowledge articles and support processes functions

Qualifications

• Experience - Min. 6 Months to 1 Year (Mandatory) and 2+ Years (Preferred)
• Written and verbal communication skills.
• Exceptional ability to multitask.
• Exceptional ability to adapt and learn new platforms and skills on the fly.
• Exceptional sense of urgency
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
• Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
• Good to have - ITIL Knowledge
• Graduate from an accredited institution or Under-graduate with relevant technical experience
• Previous customer/technical support or technology experience

• Salary- 3-6 LPA (Varies according to candidate's experience and interview)

Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users

See it in action:

Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners, Waterbridge Ventures.

What can I expect from this role?

As a Hardware Technical Support Engineer at Posha, you'll be at the forefront of our customer support efforts, working closely with our customer success team to ensure our users receive top-notch assistance. Your expertise in electronics and electromechanical systems will be crucial in diagnosing, troubleshooting, and resolving complex technical issues.

What will my work responsibilities look like if I join Nymble?

• Collaborate with the customer success team to deliver an exceptional user experience.
• Diagnose and troubleshoot hardware and software issues with precision and efficiency.
• Conduct thorough root cause analysis (RCA) of field issues, providing comprehensive documentation.
• Communicate technical issues effectively to the engineering team, facilitating the development of permanent corrective measures.
• Recreate and test field issues to ensure accurate problem identification and resolution.

What makes you a match for us?

• Bachelor's degree in Mechanical, Electronic, or Electrical Engineering.
• Minimum of 2 years of experience in electronics and electromechanical system troubleshooting.
• Strong understanding of fundamental electronics principles.
• Proven experience in diagnosing and troubleshooting electronic products.
• Proficiency in using Microsoft Office suite.
• Work in rotational US shift timings ( Between 10pm IST to 12pm IST)

What Sets You Apart

• Problem-Solving Prowess: You thrive on tackling complex technical challenges and finding innovative solutions.
• Communication Skills: You can explain technical concepts clearly to both technical and non-technical audiences.
• Attention to Detail: Your meticulous approach ensures thorough documentation and accurate issue resolution.
• Customer-Centric Mindset: You're passionate about providing exceptional support and enhancing user satisfaction.

Working at Posha

• What users have to say about our Product
• Twitter love from users
• How does Nymble cook
• Our Website
• Read Our Story

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Senior Manager, Technical Support

What You Will Be Doing

Associate Technical Support Engineers will provide technical and network problem resolution to end-users by diagnosing issues and engineering solutions for specific and general use cases. Solutions include, but are not limited to adjusting network configurations, verifying and applying proper software configurations, working with field technicians to troubleshoot and correct physical installation issues, and compiling, pulling, and parsing various station and network logs, and as needed, working with the product and engineering teams on major customer issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.

What You Will Bring to ChargePoint

• Tenacious commitment to customer focused support
• Comfort with making complex decisions and excited by "thinking outside the box"
• The ability to read and understand site drawings, field repair guides and product specifications
• Must have exceptional troubleshooting and advanced analytical thinking skills for complex issue resolution between hardware/software components
• Ability to accurately convey complex concepts in easily digestible communications both verbally and in writing
• Proven experience in driving initiatives, cross-functional collaborations, and holding others accountable to expectations
• Create test plans, test cases, and other documents based on software expectations and specifications
• Account management skills including investigating and understanding current and historical issues for specific accounts
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
• Ability to work effectively and complete tasks/projects with minimal supervision
• Open communicator, ability to give and receive actionable feedback
• Proactively identify areas of product improvement including design enhancements, failure analysis, and quality control
• Focuses and guides self in accomplishing work objectives
• Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivation
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

Requirements

• Strong communication, interpersonal, motivational, and organizational skills
• Networking fundamentals (TCP/IP, M2M communications, etc.)
• Cloud based management platform and application support
• Documentation and creating knowledge articles
• Capture serviceability and supportability requirements to improve support deliver to customers
• Good understanding of computer systems, mobile devices and other tech products
• Ability to work with hardware and software engineering on problem resolution
• CRM tools such as Salesforce
• Ability to provide step-by-step technical help, both written and verbal
• Jira or other bug management tools
• Additional certification in Microsoft, Linux, networking or similar technologies is a plus

Must Have

• Fresher or minimum 1 year of experience as a Technical Support Engineer, providing phone support for complex hardware or software solutions
• Working experience, certifications, or bachelor's degree in technical field
• Excellent English communication is must

Location

Bangalore, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.

Applicants only - Recruiting agencies do not contact.

CometChat Overview

Our mission: Fuel customer growth through meaningful user-to-user engagement.

CometChat is an all-in-one communication platform that enables businesses to easily integrate customized in-app messaging functionalities across text, voice, and video. This eliminates the need for businesses to start building a messaging module from scratch, and enables their end-users to communicate with each other, resulting in a unified customer experience, increased engagement and retention, and revenue growth.

With CometChat's ready-to-use UI kits and powerful SDKs, product teams across start-ups and enterprises alike can easily roll out a feature-rich, scalable, and secure user to user communication module.

Our company has seen rapid growth, thanks to several market validations, including our participation in Techstars Boulder Accelerator in 2019, followed by investments from experienced investors such as iSeed Ventures, Range Ventures, Silicon Badia, noncapital, and Matchstick Ventures. CometChat raised a Series A round from Signal Peak Ventures.

Beyond the market validation, we are fueled by real customer validation serving over 50K customers across the globe in several verticals ranging from dating apps, telehealth apps, and internet marketplaces to thriving global communities. With solid financials, strong organic growth, and increasing demand for in-app communication platforms, we are in an exciting rapid-scale phase.

A global business from the start, we have 100+ team members across our Denver, Salt Lake, Mumbai, and Chennai offices. We are proud of our team and are always looking to expand our tribe!

CometChat's Mission

Fuel customer growth through meaningful user to user engagement.

CometChat's Products

CometChat offers a robust suite of cloud hosted text, voice and video options that meet businesses where they are-whether they need drag and drop plugins that can be ready within 30 minutes or if they want more advanced features and can invest development resources to launch the experience that will best serve their users.

Quickly build a reliable & full featured chat experience into any mobile or web app

Fully customizable SDKs and API designed to help companies ship faster

At every step, CometChat helps customers solve complex infrastructure, performance and security challenges, regardless of the platform. But there is so much more! With over 20 ready to use extensions, customers can build an experience and get the data, analysis and insights they need to drive their business forward.

CometChat's solutions are perfect for every kind of user to user chat (groups & 1:1) including:

Social community - Allowing people in online communities to interact without moving the conversation to another platform

Marketplace - Enabling communications between buyers and sellers

Events - Bringing thousands of users together to interact without diminishing the quality of the experience

Telemedicine - Making connections between patients and providers more accessible

Dating - Keeping people engaged while they connect with one another

And more!

CometChat is committed to fostering a culture of innovation & collaboration. Our people are our strength so we respect and nurture their individual talent and potential. Join us if you are looking to be a part of a high growth team!

Work Location

We operate on a Hybrid model - in office 3 days a week

Position Overview & Priorities

We are looking for an IOS developer with 0-1 year of experience. You will coordinate with the rest of the team working on different layers of the product. Therefore, a commitment to collaborative problem-solving, sophisticated design, and quality products is important. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required:

Primary responsibility would be:

• Responsible for answering and solving customer queries via live chat, email, and calls
• Develop a deep understanding of the Product & Technology
• Learn the codebase - how classes/components/functions/events work together and affect each other
• Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
• Know the documentation inside and out to find the correct documents for customer issues
• Troubleshoot customer codebase errors to determine if the root cause is on the customer end or CometChat end
• Identify product bugs by attempting to replicate customer issues in CometChat sample apps
• Reply to support requests via chat and email - including technical and nontechnical support queries
• Join and lead customer calls where customers explain and show code-based errors and issues
• Improving coding skills to a point where you can work on CometChat codebase
• Write and maintain code
• Work on minor bug fixes
• Writing clean and efficient codes for iOS.
• Developing new features and user interfaces as per product specification.
• Staying up to date with new mobile technologies trends, applications, and protocols.
• Collaborating with a team to define, design, and ship new features

Work Location

We operate on a Hybrid model - in office 3 days a week

Prioritised Experiences and Capabilities

• Having 0-1 years of experience in internship/training of iOS development
• Basic knowledge of Swift
• Knowledge in iOS frameworks such as Core Data, Core Animation, etc.
• Familiarity with RESTful APIs to connect iOS applications to back-end services will be an added advantage
• Better to have understanding of Apple's design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred

Here are the values that act as a guardrail of our execution culture:

Go above and beyond for the customer: We are obsessed with ensuring every customer is taken care of, no matter how big or small they are. We truly believe their problems are our problems, and will stop at next to nothing to see them succeed.

Be relentless: Never stop innovating. Be relentless in trying new things, and improving our product. Challenge the status quo, embrace learning curves, and don't be afraid to fail. Focus on the outcome and everything else will fall into place.

Be curious: Practice empathy. Anticipate customer needs, and solve them before they get there. If you don't understand something, ask questions and learn.

Have fun: Laugh. Be positive and kind. Make people feel good. Life is too short to not spend time doing what you love with folks you enjoy being around.

Interview Process

Our goal is to make sure you have the chance to get to know CometChat as we learn more about you. Through a series of conversations with CometChat's founders and key stakeholders, we'll want to learn more about your strategic and functional expertise, and your passion. We hope that you'll bring questions and ideas to each conversation and suggest ways that we can get to know you and your capabilities better.

Level 3 Support Engineer / Technical Support Engineer

As a Level 3 Support Engineer at Blue Sky eLearn, you will provide highly skilled technical support while confidently interacting with our clients and team daily. To be successful, a L3 Support Engineer must possess technical project management expertise and outstanding communication abilities. This role will allow you to dig into the code, application configuration, resolve technical issues, and escalate to our team of engineers whilst balancing proactive communication to the appropriate stakeholders.

The ideal candidate will take ownership in ensuring we are responsive to both internal team and external customers issues. You will be engaged in continuous improvement projects in order to make PathLMS the leading solution in the industry. Your expertise as a Path LMS subject matter expert will result in positive client experiences, increased success, and long-term loyalty.

Responsibilities

• Work and communicate effectively with Business Stakeholders, Product Managers, Client Support team, Client Success Managers, and Product Engineering to troubleshoot any platform or integration issues.
• Lead technical troubleshooting with existing customers and vendors, as well as communicating technical details internally to Client Experience and Development teams
• Troubleshoot issues in Integration calls with Postman, JSON, and HTML.
• Actively monitor and troubleshoot connections with third-party systems integrations, prioritize bugs, and identify enhancements
• Triage, prioritize, and resolve PathLMS or Integration issues as they escalate from Level 1 and Level 2 Client Support teams
• Assist on configuration and testing of SSO, E-commerce, and Web Hooks.
• Investigate and document issues for escalation to the Product engineering team
• Maintain open communications with Tier 1, Tier 2, and our clients to ensure everyone understands the status of their issue, as well as when and how it will be resolved
• Review error reporting systems to determine if there are actionable issues and resolve them before they are reported by end users
• Reproduce customer issues
• Test new product functionality

Who you are

• You have 5-7 years with hands-on technical customer support experience
• You have experience supporting 3rd Party APIs or external system connections at a previous role
• You know how to perform root cause analysis and confidently approach complex issues for resolution
• You take time to communicate in a clear and friendly way both internally and externally
• Well organized and analytical

Qualifications

• Knowledge of Postman, HTML, XML, and JSON for integration and API support.
• Knowledge of SQL for querying databases
• Comfortable on the command line and experience using scripting language such as Ruby, Python, PHP, Javscript, etc.
• 5-7 years of technical work: integration, development, engineering, etc.
• Experience troubleshooting web issues related to HTTP protocols, web browsers, and OS/device configurations
• Experience and comfort in a client-facing position
• Strong written and verbal communication skills and an ability to translate technical concepts for a non-technical audience
• Familiarity working with engineers and client operations teams using ticketing systems
• Comfortable looking at and searching application logs for errors and abstract issues
• Working with Restful APIs through a tool such as Postman
• Direct experience supporting third party authentication services and working with third party webservices such as PARS

Preferred: Experience with Association Management Systems (AMS), Learning Management Systems (LMS), or CRM APIs

Hello Folks

Greetings from Movate technologies formerly known as CSS Corp

Technical Voice Support Movate Ambit IT Park

Please find below Job Description for your reference

Job Title : Technical Support Voice Process

• Work Location: Ambattur Chennai ( Ambit IT Park) Experience: Minimum 1 year Into Technical Support voice.
• Education Qualification: Any bachelor's degree.

Roles and Responsibilities:

1. Assisting the USA customers through answering Inbound calls.

2. should be capable of handlining international calls.

3.Must be flexible to work in rotational night shift.

Required Skills & Desired Skills :

1. Excellent Communication Skills both in Verbal and written communication.

2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.

Perks and Benefits

• Both ways pick up and drop cab will be provided at the doorstep.
• If people are relocating from Outstation will get15days of accommodation from the company side.
• Provident fund
• Medical Insurance

About the Role: Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers.

What you'll be responsible for?

• Provide support to internal / external customers while adhering to the set SLA parameters.
• Facilitate calls with customers to explain/resolve/address the issues raised to technical support team
• Perform initial troubleshooting, do analysis, test service flows to resolve customer's concerns
• Collaborate / coordinate with backend teams in identifying / resolving customer issues.
• Capture and document all queries / concerns via the ticketing tool / email/ calls.
• Responding to customers via various communication channels and to provide timely revert / updates / notifications.
• Share periodic updates and feedbacks on regular basis.
• Maintain regular tracker(s) and publish reports to all stakeholders.
• Ensure 100% adherence to team's and organizational processes.
• Time Management
• Ticket management
• Customer response and engagement
• Cross-functional communication and coordination
• Compliance and SOPs

What you'd have?

• 2 to 5 years of experience, preferably in Telecom Domain
• Excellent communication (written & verbal) and interpersonal skills
• Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive
• Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
• Proactive, self-motivated and should be a team player
• Flexible to work in 24x7 environment
• Ability to plan and organize

Why join us?

Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.

Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.

Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees

JoVE ( ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented individuals to join our company.

We are seeking an experienced Technical Support Engineer to join our team, working closely with the global Support and Engineering teams. Your primary focus will be resolving critical issues and providing the Support team with tools and solutions to ensure JoVE customers receive the highest level of service possible. If you're passionate about pioneering solutions and want to shape our company's future through creative exploration of new possibilities, we want you on board.

Responsibilities

• Work directly with the Support and Engineering team to Triage and handle critical support issues or bugs.
• Tackle software debugging and identify code defects for remediation.
• Provide support to answer inquiries on products.
• Accept and handle technical requests.
• Collaborate with L2 teams to solve customer inquiries.
• Create, curate and maintain knowledge articles.
• Follow communication procedures, guidelines and policies.
• Provide accurate, valid and complete information by using the right methods/tools.
• Build sustainable relationships and trust with customers and other internal teams through open communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Performs other specific duties or assignments as directed by Team Manager.

Requirements:

• 3+ years of demonstrable experience in technical customer support.
• 2+ years of experience with web application frameworks such as PHP, Typescript, JavaScript, React, NodeJs, Symfony, Laravel, Wordpress, React, or similar. GraphQL experience is a plus.
• Excellent communication and interpersonal skills, verbal and written, are required to effectively and accurately communicate in English.
• Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills.
• Ability to communicate with both technical and non-technical personnel in a clear and easy fashion.
• Ability to work with minimal supervision and research using traditional and online resources.
• Good understanding of KPIs and Metrics.
• Embraces the concepts of Agile Scrum software development and its related collaboration and issue-tracking tools (e.g., JIRA, Rally)
• Embraces the concepts of ITIL and COBIT framework and its related collaboration and issue-tracking tools (e.g., Zendesk, Service Desk)
• Availability to work Eastern time zone - NY Time (8 AM to 5 PM)

Why Join JoVE?

• A competitive compensation package including unlimited commissions on your sales
• You will make a direct impact in accelerating science research and education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us

Job Title: Customer Care / Technical Support Specialist - SaaS, EDC, Veeva, RAVE, Oracle EDC, Clinical Trials, Clinical Research, Medical Research, Healthcare, Pharmaceutical, Life Sciences, EDC Builds, Study Builds, RESTful APIs, SOAP , Technical Customer Support, Software, Software Support, troubleshooting technical issues, JIRA, Dynamics, system integrations issues, root cause analysis,

Location: India / Asia / Eastern Europe

Department: Customer Support / Technical Support

Full Time, Remote position shift hours 11PM - 7AM (23:00 to 7:00) Eastern USA hours.

About REDCap Cloud

REDCap Cloud empowers patient-centered clinical research to advance discoveries, commercialize therapeutics and devices, and establish new standards of care based on real-world evidence. Through our REDCap Cloud suite of products and services, we serve clients and partners worldwide including life science companies, contract research organizations (CROs), academic research centers, integrated health systems, government agencies and foundations. Now is an exciting time to join us as we are experiencing tremendous growth. For more information on REDCap Cloud please visit

Position Overview:

We are seeking a knowledgeable and customer-focused Customer Care / Tech Support Specialist to join our team. In this role, you will provide expert support to customers using our electronic data capture (EDC) SaaS solutions. You will be the 1 st resource for troubleshooting technical issues, answering product inquiries, and ensuring that our production clients have the highest level of satisfaction while using our software products.

As a Customer Care / Technical Support Specialist, you will interact with customers, troubleshoot complex issues, collaborate with operational and development teams to research and resolve system bugs, and ensure that responses meet contractual service level agreements. Your expertise and customer-centric approach will directly contribute to the overall success and retention of our clients. The successful candidate is a self-starter and works independently to ensure company and customer success.

Key Responsibilities for the Customer Care / Technical Support Specialist:

• Provide Technical Support: Conduct root cause analysis, diagnose and resolve complex issues related to cloud EDC and Reporting systems such as: study design and data capture challenges, and system integrations issues, with a focus on providing fast, effective, and professional solutions.
• Customer Communication: Communicate effectively with customers via phone, email, and chat to understand their issues, provide status updates, and resolve inquiries. Maintain clear and professional communication throughout all stages of issue resolution internally and externally.
• Escalation Support: Support escalation efforts by ensuring that customer issues are addressed promptly and to the customer's satisfaction. Assist in identifying recurring issues and collaborate with leadership to follow the appropriate escalation pathways for resolution both internally and externally.
• Software and System Knowledge: Maintain a deep understanding of the company's product suite, including user interfaces, integration points, and reporting tools. Stay updated on new features, releases, and industry best practices.
• Documentation: Contribute to the development of internal knowledge bases, help articles, and training materials for customers and internal staff.
• Service Level Adherence: Ensure compliance with metrics for response and resolution times. Track and monitor open cases to ensure they are closed within the agreed timeframes.
• Customer Feedback: Collect and relay customer feedback to product and development teams to help improve software features, functionality, and usability.
• Software Releases and Updates: Inform customers of the risks and benefits with software updates and patches specific for their use cases.

We are looking for a Customer Care / Technical Support Specialist with the following Skills & Experience:

• Bachelor's degree in computer science, Information Technology, Life Sciences, or related field (preferred).
• Previous Clinical Trial EDC experience (preferably - Veeva, RAVE, or Oracle EDC) and/or Reporting experience (preferably JReview, Spotfire, Jupyter Labs, SQL).
• Familiarity with common troubleshooting tools and technologies (e.g., JIRA, Dynamics, etc.).
• Familiarity with Microsoft Office products (e.g. Office, Excel, PowerPoint, Dynamics)
• Nice to have -
• Understanding of web technologies and web services (e.g., RESTful APIs, SOAP, etc.).
• Experience with understanding database technologies (Java, Python, SQL, for example) and troubleshooting issues related to cloud-based software systems.
• Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences and vice versa.
• Strong problem-solving skills, customer-centric mindset, ability to multitask, prioritize, and manage a high volume of requests

Why Join Us & Benefits:

• Be part of a cutting-edge SaaS company in the EDC space with a commitment to innovation.
• Work with an experienced and supportive team dedicated to delivering exceptional service.
• Benefits: Health, Dental & Vision Insurance, Paid Time Off, at will leave, Parental Leave, 401(k), Flexible schedule, brand new IT equipment, 100% remote working.

If you have a strong blend of the industry knowledge, skills & experience required for this role, we'd love to hear from you! Please send us an up-to-date copy of your CV for immediate consideration.

nPhase, Inc. is an Equal Opportunity Employer. Please note all offers are subject to satisfactory completion of a background check. Applicants must possess current and valid employment authorization and Visa for the country in which they work; sponsorship is not available for this position.

Hi All,

Greetings from ValueLabs

We have an immediate job opportunity for Technical/Application Support Engineer with our company for Hyderabad Location. Please find the JD below and interested candidates please do apply or share your updated resumes to the mentioned mail id.

JD:

Role : Technical/Application Support Engineer

Location : Hyderabad

Notice Period: Immediate - 15 Days

Skills Required:

Tech support engineer experience in dealing complex issues, someone with US healthcare, US billing issues and EDI configuration will be added advantage. SQL experience and or understanding, excellent analytic and logic thinking, ability to build client relationships and have diligent mindset. Good verbal and written communication skills.

• Provide reactive/proactive technical support to top-tier customers
• Provide configuration review, troubleshooting and best practices to named customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Gather and retain customer-specific documentation in a secure location for ease of troubleshooting
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel will be required to customer sites in conjunction with working with Technical Account Managers for named accounts

• 5+ years of experience in client-facing, technical support type roles
• Excellent written and verbal communication skills
• Experience in TCP/IP, Routing & Switching (OSPF / BGP / VLAN / STP)
• Experience with Palo Alto Networks products and technology
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols
• Experience with Authentication Protocols (Radius / TACACS) is preferred
• Ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms
• Ability to summarise a situation clearly for executives internally and externally, and in delivering presentations to senior stakeholders
• Flexibility to work shift hours as required, including afternoons, evenings, and weekends

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

IT Service Desk, English Voice Tech support, Incident Management

Responsibilities:

Serve as the point of contact for customers seeking technical assistance related to hardware and software over the phone, Chat, or email.

Perform remote troubleshooting through diagnostic techniques and pertinent questions!

Experience in performing password reset, application installations and other first-time fixes

Determine the best solution based on the issue and details provided by customers

Should be competent in Problem analysis and solving issues through SOP/ KB articles

Identify and escalate tickets requiring urgent attention and coordinating with different teams

Record events and problems and their resolution in logs

Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.

Adhere to work schedules, attendance and leave policies.

Respond, investigate, and resolve incidents related to desktop and mobile device operating system environment.

Job Description:

• Minimum of six (6) to ten (10) years' experience in a Production control / Technical Support related environment.
• In-depth knowledge and experience (includes setting up batch jobs, predecessor and dependency relationships, and creating notification and escalation rules) data processing using an automated job scheduler with CA-Jobtrac being a plus, CA Workload Automation, BMC Control-M, or any other enterprise job scheduler experience.
• Expert experience working with batch processing within an IBM Mainframe environment running z/OS 1.9 or newer version operating system.
• Expert experience with TSO/ISPF, VSAM, Sequential, PDS, and GDG datasets
• Expert experience and understanding of Job Control Language (JCL) command syntax and structure; IBM Utilities i.e., IDCAMS, IEBGENER, IEBCOPY, etc.
• Expert ability to resolve scheduling and production problems on the Mainframe, Windows and UNIX platform.
• Extensive knowledge working with Problem Management Systems e.g., Remedy, ServiceNow, Service Desk or comparable toolset.
• Expert knowledge and experience with batch processing within a distributed Window, UNIX / Oracle environment, Linux environment is a plus.
• Ability to act as an Operations Center Professional - Very customer focused.
• Strong ability multi-task and adjust to changing job priorities and requirements.
• Excellent written and verbal communication skills.
• Immediate Joiners preferred.

Responsibilities:

a) Provide L1 & L2 technical support for QUMAS users, resolving system issues, access problems, and workflow errors.

b) Troubleshoot performance issues, integration errors, and system security vulnerabilities related to QUMAS.

c) Work with IT teams to resolve server, database, and network-related issues affecting QUMAS functionality.

d) Monitor QUMAS performance, uptime, and security to ensure system reliability.

e) Perform software updates, patches, and system configurations as needed.

f) Manage user accounts, roles, and access permissions following security and compliance guidelines.

g) Monitor electronic signatures, audit trails, and data integrity within the QMS platform.

h) Address user inquiries, service requests, and tickets through IT helpdesk systems

i) Collaborate with vendors and developers to resolve system bugs and enhance functionalities.

Experience:

a) Proven experience working with QUMAS or other quality management systems (e.g., MasterControl, Veeva Vault QMS), QUMAS DocCompliance, ProcessCompliance, and Training modules.

b) Previous experience in a GxP-compliant environment is highly preferred.

c) Experience with document processes, workflows, and standard operating procedures (SOPs) within the QMS platform.

d) Experience with generating and analysing reports related to quality management performance, system usage, and compliance status.

Skills:

a) Strong understanding of document control, regulatory compliance, CAPA, risk management, and workflow automation.

b) Experience with SQL databases, Windows/Linux servers, and enterprise system integrations.

c) Basic scripting knowledge (PowerShell, Python) is a plus.

b) Familiarity with document management systems (DMS) and quality management software.

c) Excellent problem-solving skills and ability to troubleshoot technical issues.

d) Strong communication and training skills.

e) Ability to work both independently and collaboratively with cross-functional teams.

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Looking for immediate joiners only.

Responsibilities

• Excellent communication skills (International Voice process) is non-negotiable.
• Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
• Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
• Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
• First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
• Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
• Perform post-resolution follow-ups to help requests or incidents.
• Research issues and resolves technical problems.
• Creating/updating knowledge articles and support processes functions

Qualifications

• Experience - Min. 6 Month to 1 Year (Mandatory) and 2+ Years (Preferred)
• Written and verbal communication skills.
• Exceptional ability to multitask.
• Exceptional ability to adapt and learn new platforms and skills on the fly.
• Exceptional sense of urgency
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
• Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
• Good to have - ITIL Knowledge
• Graduate from an accredited institution or Under-graduate with relevant technical experience
• Previous customer/technical support or technology experience

• Salary- 3-6 LPA (Varies according to candidate's experience and interview)

Greetings from TCS !

TCS Hiring for APIGEE

Job Location: Chennai

Experience Range: 8-12 Years

L2 Unix / Linux, L1-L2 Network Ops, L1-L2 Cloud Ops

• Hands-on proficiency in Setting up, configuring Linux operating systems & applications and troubleshooting them
• Regularly updating and maintaining the system to ensure optimal performance and security
• Experience in configuring and managing network devices and services
• Exposure in Managing and maintaining Linux systems in cloud environments (e.g., AWS, Azure, Google Cloud)
• Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
• Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related
• Providing technical assistance to users, both internal and external, through various channels
• Communicating technical information clearly and concisely to users and stakeholders
• Setting up and tearing down cloud resources (servers, storage, networks) as needed
• Ensuring consistent and secure configurations across the cloud environment
• Support with 24x7 operations (Rotational Shifts)

English language (verbal and written) Proficiency is must

Job Description:

• Basic knowledge and understanding of integrated cross platform production job scheduling environment
• Basic knowledge of batch processing within a IBM Mainframe environment running z/OS 1.9 or newer version operating system.
• Basic knowledge of TSO/ISPF, VSAM, Sequential, and GDG datasets
• Basic knowledge and understanding of Job Control Language (JCL) command syntax and structure
• Ability to learn IBM Utilities i.e. IDCAMS, IEBGENER, IEBCOPY, etc.
• Ability to obtain skills required to schedule large volumes of production job in an efficient manner.
• Ability obtain skills required to support integrated cross-platform QA, DEV, and Production job scheduling.
• Ability to obtain basic skills required to interpret and read flow charts and other technical documents.
• Ability to obtain skills required to resolve scheduling and production problems on the Mainframe, Windows, and UNIX platform.
• Ability to maintain effective working relationships with peers and clients
• Ability to obtain skills required related to batch processing within a distributed Window, Unix/Oracle environment
• Working knowledge of MS Office products
• Ability to learn new skills and adjust to changing job requirements.
• Flexibility - which may require working evenings and/or weekends as needed.
• Operations Center Professional - very customer focused.
• Assist with updates to procedural documentation when required, maintain systems and update written procedures as applications are introduced and/or enhanced.
• Immediate Joiners Preferred.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

What will you do:

• Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform. Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.
• Identify platform gaps/issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
• Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
• Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features etc.
• Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. Escalate critical issues to cross-functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
• Capturing development areas for product improvement and driving interlocks with product managers and engineering
• Ensure that the customers/ ticket requestors are educated and understand the solution provided in the ticket if the issue is longstanding or needs explanation, or would benefit the customer experience.
• Create and maintain detailed documentation, such as knowledge base articles, FAQs, and troubleshooting guides, to assist customers and support colleagues in resolving common issues efficiently.
• Conduct testing and quality assurance activities to identify and report product defects or potential areas for improvement. This may involve participating in beta testing programs or performing regression tests after bug fixes or product updates.
• Analyse support processes, identifying areas for improvement, and implementing solutions to enhance the overall customer experience and optimise support operations.
• Assist Customers to seamlessly use our platform while meeting all requirements and fulfilling expectations regarding ticket resolution. Be at the forefront in case of customer escalation, if any, and do RCA, and ensure customer sentiment is maintained positively. Share learning with the team and take corrective actions as deemed necessary.
• Ensure that the SLAs, ticket resolution times are met on time, while multitasking on different tickets and coordinating with Account team/Customer/Engineering team

What makes you qualified?

• Bilingual in English and Japanese is a must
• 2-4+ years of experience in enterprise software debugging, engineering & support operations processes.
• Excellent written and verbal communication skills
• Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills For Sprinklr Marketing Module - experience with Google Ads, basics of Digital marketing, ability to troubleshoot Budget spends, UI based reporting issues etc. Would be an added advantage
• Ability to work independently and as a member of a team
• Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
• Passion for solving customer concerns and commitment to client delight
• A drive to dig into the details of a system or process to solve customer problems.
• Zeal to learn and constantly upgrade skills in a fast-changing work environment.
• Ability to think on your feet and remain calm under pressure.
• Self-motivated, takes initiative, assumes ownership.
• Ability to work in a highly collaborative and fast-paced environment.
• Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
• Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms.
• Experience coding or scripting in one or more of JavaScript, Python, Java, Node.
• Understanding of data storage technologies/databases. Ex- MongoDB, MySQL, etc.
• Understand & excel in deciphering technical aspects like - Graylogs, Kibana, API Browser, Query Executor, Restricted Curls, Runner Logs

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

• Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues
• Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture
• Ability to work independently, as well as contribute as a team player.
• Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP)
• Experience with Security Protocols (IPSEC / SSL-VPN / NAT / GRE)
• Good understanding of Unix/Linux and Windows operating systems.
• Understanding the working of any one of the Next generation Firewall devices ( Palo Alto Networks Cisco, Checkpoint, Juniper(Netscreen), Fortinet, Crowdstrike, Zscaler etc)

• Good to have knowledge of one or more virtualization hypervisors: VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V.
• Good to have experience in deploying firewalls in one or more public cloud infrastructures: AWS, Azure, GCP, OCI, and Alibaba.
• Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus
• Working knowledge of Next-Generation Firewall (NGFW) delivered as a cloud-native service is a plus.
• Knowledge of traffic generation tools and scripting languages is a plus
• Previous experience supporting Palo Alto Networks Products is a plus

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

• Respond to user-reported issues in adherence to established Service Level Agreements
• Triage customer reported issues and respond to them via ticketing system, phone or remote sessions
• Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
• Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
• Provide timely feedback into the development process on customer-reported product problems
• Document actions to effectively communicate information internally and to customers
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures

• BE/B.Tech engineering, equivalent technical degree or equivalent military experience required
• Minimum 5+ years of relevant experience in network or security products
• Able to troubleshoot and be a problem solver with analytical proficiency in Linux
• Strong hands on scripting skills - Javascript OR Python OR Powershell
• Must have knowledge on Security Technologies - Firewalls, Endpoint prevention, SIEM, Vulnerability management tools
• Excellent customer service skills
• Previous experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer in Cybersecurity
• SOAR platform experience a plus - writing new and expanding new playbooks using automation and scripting tools
• Must have knowledge and experience in network/Cybersecurity industry

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

About Koh Young SE Asia Pte. Ltd.:

Koh Young SE Asia Pte. Ltd. is a regional office of Koh Young Technology Inc. in South Korea, a leading 3D measurement-based inspection equipment and solutions provider. We perform an essential role for quality control and process optimization in the production fields of diversified industries including smart devices, automotive electronics, telecommunications, military, health care industry, and semiconductors. ()

Responsibilities:

• Carry out machine installation and commissioning.
• Carry out routine machine maintenance services to contract customers.
• Provide machine troubleshooting supports and machine applications advice supports to customers & agents.
• Conduct training to customers & agents.

Requirements:

• Candidate must hold at least an Advanced Diploma, Higher Diploma, or Graduate Diploma in Engineering (Electronics & Communication), Engineering (Mechatronics/Electromechanical), or a related field.
• Experience with programming and operating Automated Optical Inspection (AOI) machines and Solder Paste Inspection machines is a plus.
• Fresh graduates and junior engineers with relevant engineering and software programming skills are encouraged to apply.
• Willingness to work on customer sites and be available for unscheduled tasks as needed.
• Must have an excellent command of English (both written and spoken).
• Strong communication skills, a customer-focused mindset, and leadership potential are essential.
• Detail-oriented, self-motivated, and able to manage and execute projects efficiently.
• Full-time position(s) available.
• Possession of a motorbike or car and a valid driving license is preferred.
• Preference for candidates from South India (Chennai, Bangalore, or Pune) to provide support to customers in this region.
• Experienced engineers may have opportunities for overseas customer support.
• Comprehensive training and support will be provided for new hires to ensure successful onboarding.

For interested candidates, please submit your latest CV in English with the following information:

1. Current Salary

2. Expected Salary

3. Notice Period

• Assume technical escalation responsibility for the following threat-related issues:
• Respond to WildFire verdict and PanAV issues.
• Internet Security Research Team issues (PAN-DB, IP Block List, Suspicious DNS).
• Platform-related bugs.
• Escalations driven by case age.
• Sales escalations (HOT/At-Risk/Political in nature).
• Breach or incident response-related escalations.
• Conduct multi-vendor troubleshooting.
• Assist in developing and documenting threat-specific escalation processes.
• Perform due diligence concerning malware or exploit analysis.
• Develop and deliver threat-specific training materials to the TAC organization.
• Participate in the Follow-the-Sun on-call rotation during weekends and public holidays if required.
• Monitor the Threat Queue and provide general threat consultation to team members.
• Offer support with Threat Lab development, replication assistance, and technical case audits.
• Identify educational opportunities and provide active call assistance.

• Minimum of 5 years' experience in Firewall, Threat Prevention, or Networking roles.
• Strong ability to independently debug complex threat prevention issues.
• Expertise with networking concepts and multi-vendor devices, including routers, switches, and firewalls.
• In-depth understanding of security protocols (e.g., IPSEC, SSL-VPN, NAT, GRE).
• Experience with incident response models and threat prevention best practices is a plus.
• Exceptional communication skills for engaging with both technical and non-technical stakeholders.
• Relevant industry certifications are a strong advantage.
• Proven ability to work independently and collaboratively as part of a team.

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

• Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers
• Meet enhanced response SLA's for customers who purchase our Platinum Support Offering
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Work directly with ETAC and Engineering to get customer issues resolved
• Have a thorough understanding of software release and bug cycles
• Conduct multi-vendor troubleshooting
• Has visibility across the entire organization and Executive Leadership
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc.

• 5+ years related experience
• Required experience with TCP IP
• Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
• In-depth experience in routing and switching (OSPF, BGP, VLAN)
• Experience with security (IPSEC, SSL-VPN, NAT, GRE)
• Prior experience in similar vendor Technical Support Centers
• Experience with Authentication Protocols a plus (LDAP/SAML/Radius / TACACS)
• Excellent written and verbal communication skills
• Knowledge of VM and multi cloud environment is preferred
• Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products, ZScaler a plus
• Advanced certifications such as CCIE/JNCIE/PCNSE - an advantage
• Flexibility to work shift hours as required, including afternoons, evenings, and weekends
• Shift timings: 6:30 AM - 3:30 PM

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Role: Lead Support Engineer - One Identity Manager (Level 2)

Experience: 5 to 10 years

Work Location: Pune, Hinjewadi Phase 3

Shift Schedule: Rotational shift (11:00am IST to Midnight IST)

Job Summary:

We are seeking a skilled and motivated Level 2 Support Engineer with expertise in One Identity Manager to join our IT operations team. The ideal candidate will be responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of our identity management systems. This role requires a strong understanding of identity management concepts, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Key Responsibilities:

• Technical Support: Provide Level 2 support for One Identity Manager, addressing and resolving incidents and service requests related to identity management processes and workflows.
• Troubleshooting: Analyze and diagnose issues related to One Identity Manager configurations, integrations, and performance. Collaborate with Level 3 support and development teams for complex issues.
• User Management: Assist with user provisioning, deprovisioning, and role management within One Identity Manager, ensuring compliance with organizational policies.
• Documentation: Maintain and update technical documentation, knowledge base articles, and user guides related to One Identity Manager processes and configurations.
• Monitoring and Reporting: Monitor system performance and generate reports on user access, system health, and incident resolution metrics.
• Collaboration: Work closely with cross-functional teams, including security, compliance, and application support, to ensure seamless integration of identity management solutions.
• Training and Support: Provide training and support to end-users and other IT staff on One Identity Manager functionalities and best practices.
• Continuous Improvement: Identify opportunities for process improvements and automation within identity management workflows. Participate in system upgrades and enhancements.

Qualifications:

• Education: Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.
• Experience: Minimum of 2-4 years of experience in identity management or IT support, with specific experience in One Identity Manager preferred.
• Technical Skills:
• Strong understanding of identity management principles and practices.
• Experience with One Identity Manager configuration, administration, and troubleshooting.
• Familiarity with Active Directory, LDAP, and other identity sources.
• Knowledge of scripting languages (e.g., PowerShell, SQL) for automation and reporting.
• Problem-Solving Skills: Excellent analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Certifications: Relevant certifications in identity management or ITIL are a plus.

Preferred Skills:

• Experience with other identity management solutions (e.g., SailPoint, Okta) is a plus.
• Familiarity with security best practices and compliance regulations (e.g., GDPR, HIPAA).

Flexibility and Adaptability:

• Willingness to work outside of normal hours and adjust to changing priorities or unexpected issues.
• Role requires working in rotational shift from 11:00am IST to Midnight IST.

Responsibilities:

a) Provide L1 & L2 technical support for EDMS, addressing system errors, workflow issues, and user access problems.

b) Troubleshoot performance issues, integrations, and security concerns related to the EDMS.

c) Work closely with IT and infrastructure teams to resolve database, server, and network-related problems affecting the system.

d) Monitor EDMS system health, performance, and security to ensure continuous availability.

e) Perform regular backups, software updates, and patches to maintain security and efficiency.

f) Manage user accounts, permissions, and access controls to enforce data security policies.

g) Assist end-users with document storage, retrieval, versioning, and workflow management.

h) Conduct training sessions and create user guides to improve adoption of the EDMS.

i) Address user queries, service requests, and technical issues through the IT support ticketing system.

Skills:

Biovia EDMS platforms

a) Hands-on experience with EDMS platforms (e.g., OpenText, M-Files, Documentum, SharePoint, Alfresco, FileNet).

b) Strong understanding of document workflows, metadata management, and version control.

c) Experience with SQL databases, Windows/Linux servers, and networking fundamentals.

d) Basic scripting knowledge (PowerShell, Python, or Shell scripting) is a plus.

e) Excellent problem-solving and troubleshooting abilities.

f) Strong communication and interpersonal skills to support non-technical users.

g) Ability to work independently and as part of a cross-functional team.