Find Your Dream Technical Support Job

Technical Support Team Lead Location: Columbia, MD Time Type: Full time Requisition ID: REQ3251

E nterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $80.9 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands - all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

Working at Enterprise

At Enterprise, you'll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You'll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you're valued and supported in your growth journey.

Enterprise offers career opportunities in our offices across the country with an exceptional benefits package .

Job Description Summary

The Technical Support Team Lead is a key role, tasked with managing a team of Service Desk Analysts. The Team Leader is responsible for overseeing the day-to-day effectiveness of the service desks and ensuring that customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. The team lead sets the standard for customer service and technical expertise. The team leader will offer specialist advice and support on IT-related issues, ensuring the effective management of all incidents and service requests through a telephone, email and appointment-based service. They will interface with other teams as need to efficiently troubleshoot and resolve complex issues.

Job Description

Job Responsibilities:

• Be the most technical person on the Service Desk and serve as a resource for other team members.
• Be able to automate tasks using a variety of tools.
• Utilize the ticket tracking system (ServiceNow) to document all support incidents.
• Creates and maintains detailed and complete Service Desk Knowledge Articles.
• Reporting of metrics and KPIs for the Service Desk and the Service Desk Manager.
• Identify opportunities for automation and assist with developing automation systems to address those opportunities.
• Participation with research, planning, scoping, implementation, and ongoing project support.
• Participation in maintaining inventory of hardware, software, and support assets.
• Capability to self-motivate, work independently, and take ownership of job responsibilities.
• On-point, genuine interpersonal and written communication skills
• Demonstrated Customer Service & Troubleshooting skill-sets
• The ability to balance and prioritize multiple projects and remain calm under pressure.
• Experience working with multi-tiered ticket handling/resolution systems
• Provide tier 1 and tier 2 IT support and act as SD Team escalation point.
• Enforces IT standards and educates employees about compliance issues.
• Performs other related duties as assigned

Strong Background in:

• Microsoft Active Directory
• Active Directory User Management
• Office 365 and Azure cloud services
• Automation tools

Qualifications and Experience:

• Networking experience, including a demonstrated understanding of VPN, LAN, WAN, and wireless.
• Understanding of security practices, including physical, internet, and wireless security.
• Strong understanding of user authentication, permissions, and encryption
• At least 2 years of documented Service Desk Team Lead Experience
• Understanding of ITIL

Total Rewards at Enterprise:

You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing.

Enterprise offers a comprehensive total rewards package for you and your family.

The base salary for this role is $75,000 to $85,000, depending on level of skills and experience.

The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.

At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as adoption and surrogacy support. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits. We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions. Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.

PIdfc363b31bf0-2126

Technical Support Specialist - Residential

Visionary Broadband seeks a qualified individual to fulfill the role of Technical Support Specialist - Residential. This full-time position will join the team at Visionary Broadband, a division of Visionary Communications, Inc., one of the top service providers in the Rocky Mountain region.

Job Summary:

Our rapidly growing retail business is looking for an accomplished, up-beat and friendly individual to join our team as a Technical Support Agent. The successful candidate for this role will have a strong command of the company's network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.

Qualifications:

• Understanding of computers from Windows to Mac. As well as internet-based applications such as email apps and Browsers.
• Basic understanding of networking and networking equipment.
• Showing attention to detail and documentation.
• Customer service skills, and working with customers over the phone as well as in person.
• Patience and a willingness to learn, this is a must.
• Ability to work in multiple systems at the same time

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, marital status, parental status, Pregnancy or maternity status, genetic information, sexual orientation, gender identity or expression, transgender status or reassignment, veteran's status, political affiliation, age, or disability. Or any other status protected by applicable Federal, State or local law.

Visionary Communications, Inc. is an EEO Employer- Minorities/Women/Disabled/Veterans.

Compensation details: 19.23-20.5 Hourly Wage

PIa9312e13e5-

Job Title: Technical Support Specialist II Location: Albany State Rec. Location Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 288537 About Us

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Location

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 111.

Job Summary

The IT Technical Support Specialist II is a mid-level role responsible for providing advanced technical support and resolving complex IT issues for faculty, staff, and students at Albany State University. This position handles both first-line and second-line support requests, addressing a wide range of hardware, software, and network problems. Operating in a fast-paced, service-oriented environment, the Specialist delivers support through multiple channels, including phone, email, in-person interactions, and self-service platforms.

In addition to resolving escalated technical issues, the IT Technical Support Specialist II plays a leadership role within the support team by mentoring IT Technical Support I staff. This includes providing guidance, sharing technical knowledge, and assisting with troubleshooting more challenging problems. The position requires a strong understanding of IT systems, excellent communication skills, and a commitment to delivering high-quality, customer-focused support that helps ensure the smooth operation of the university's technology resources.

Sponsorship is not available for this position.

Responsibilities

• Provide advanced technical support for hardware, software, and peripheral issues, completing service requests both in person and through approved remote tools.

• Diagnose and resolve complex IT incidents using hands-on troubleshooting and diagnostic techniques, ensuring alignment with university technology standards.

• Install, image, configure, and deploy IT equipment, ensuring secure and standardized setups across campus.

• Deliver exceptional customer service to faculty, staff, and students, taking ownership of technical issues and following up to ensure complete resolution.

• Escalate unresolved or critical incidents to higher-level support teams while maintaining responsibility for communication and tracking.

• Accurately log, update, and manage service requests in the IT work order tracking system, monitoring queues for timely task completion.

• Track and maintain inventory of university-issued IT assets, including devices and peripherals, ensuring accurate documentation and responsible asset handling.

• Identify patterns in support requests and recommend process improvements to enhance service delivery and operational efficiency.

• Assist in onboarding, mentoring, and training of student assistants and new IT Technical Support staff, supporting team growth and development.

• Contribute to the continuous improvement of IT support services by researching and applying best practices and participating in departmental initiatives.

• Perform additional duties as assigned to support departmental goals and operational needs.

Required Qualifications

Associate degree in information technology or related field; or an equivalent combination of education and experience.

1-3 years of experience in supporting computer hardware, computer software, and peripherals.

A valid driver license for the State of Georgia in good standing.

Preferred Qualifications

Associate degree in information technology or related field; or an equivalent combination of education and experience.

1-3 years of experience in supporting computer hardware, computer software, and peripherals.

Proposed Salary

Salary Range is from $34,039 to $41,600.

Required Documents to Attach

Please provide a list of at least 3 professional references with their contact information.

Knowledge, Skills, & Abilities

Knowledge of information technology computer systems and software.

Knowledge of current network protocols, operating systems, and industry standards.

Knowledge of computer hardware, software, and peripherals.

Knowledge of technical documentation procedures and best practices.

Proficiency in troubleshooting and resolving hardware, software, and peripheral issues.

Skilled in the operation of computers, job-related software programs, and IT tools.

Strong customer service and communication skills (both oral and written).

Strong organizational and time management skills.

Ability to manage multiple tasks and prioritize effectively.

Exceptional attention to detail and problem-solving skills.

Ability to think critically, analyze problems, and implement effective solutions.

Ability to train and guide users in the effective use of IT systems and software.

Contact Information

For more information or questions about a job posting, please contact the Office of Human Recourses at , or by email at . For technical support, please call the USG Service Desk at 251.2644, or email .

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

Institutional Values

Excellence We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.

Respect We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions.

Community We strive to build community and value a good mindset.

Teamwork We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.

Learning We cultivate a practice of global pedagogies in a learning environment.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.

Certain positions may also require the selected candidate to submit to or have:

a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage a motor vehicle report for positions that require driving an Albany State University vehicle a successful pre-employment drug test

Equal Employment Opportunity

Albany State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, working, and studying. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the ASU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the ASU community. For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at . For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at .

At Vestas, we're committed to transforming the global energy landscape through sustainable solutions. As the world's largest wind turbine manufacturer, we've installed over 177 GW of wind power across 88 countries, solidifying our leadership in renewable energy. Our Windsor Factory, located on 161 acres of land, is a key part of our manufacturing operations in North America. The Blades Factory in Windsor covers an impressive area of 666,000 square feet and manufactures blades for the V163-4.5 MW turbine and the 2 MW platform. With over 1,300 employees on site, our Windsor Factory plays a vital role in our operations. We invite you to join us in our mission to power a brighter, cleaner world. About the role As a Technical Support Production Engineer within the Technical Support Department, you are responsible for maintaining the stability and performance of the carbon composite turbine production systems. Each Technical Support Engineer monitors systems, respond to incidents, troubleshoots issues, and ensures that production is restored quickly if/when problems occur. Key Responsibilities

Analyze existing manufacturing processes, identify production efficiencies

Conceive, design, develop, and test innovative solutions based on analysis and organizational objectives

Design methods and collaborates on ideas for maintaining or increasing production capacity while improving Safety, Quality, and Production Costs

Works closely with Production staff to meet production plan.

Process problems are identified which reduce downtime and conserve maintenance costs.

Analyze process failure modes and conduct root cause analysis to implement corrective actions both short term and long term solutions to reduce cost of poor quality and cycle time

Monitor process equipment to identify potential failure modes and develops solutions to eliminate the reoccurrence of those failures

Develop, create, and maintain required documentation for manufacturing processes, including flow charts, capacity and utilization studies, procedures, process work instructions, and tests

Follow and maintain organizational documentation systems and standards

Develop and update process procedures to ensure that documentation is accurate and understandable.

Collaborate with cross-functional teams to gain insights and direction

Interfaces with all levels of management and employees to gather information and provide guidance for implementation

Extensive support during introduction of new equipment, products, materials, and technology

Initiate, lead, and participate in improvement projects and capacity expansion/conversions

Review and create Investment requests regarding the purchasing of new equipment/materials

Coordinate equipment maintenance and improvements

Front line support for programming and troubleshooting Robotic & automated equipment/machines

Identifying PTS (Process Technical Specifications) or instructions when buying new equipment

Interpret Drawings, PII (Process Inspection Instructions) and PWI (Process Work Instructions)

Support control and audit of BOM (Bill of Materials)

Manage and conduct employee training for productivity improvement projects, and mentor fellow engineers and technicians

And all other duties as assigned

Competencies: To perform the job, an individual should demonstrate the following competencies:

Demonstrated Teamwork Skills

High Degree of Flexibility

A keen interest in developing new skills and understanding

Commitment to High Standards and Team Engagement

Personal Desire/Value to Produce Quality Work

Ability/Desire to work as Craftsman with Hand tools

Problem solver oriented

Good communication skills

Effective leadership skills

Offers direction for their team and tasks

Customer focused

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree in engineering (Mechanical or Manufacturing/Industrial with a broad understanding of Electrical and Chemical preferred

5+ years related experience and/or training; or equivalent combination of education and experience

Proficiency in multiple types of controls, tooling geometry, machine tool processes, and fixture design

Experience with lean manufacturing, process optimization, and continuous improvement methodologies

Knowledge and experience in the application of quality, health, safety, and environmental management systems

Skills and Qualifications:

Experience with PTC Creo, SolidWorks, and AutoCAD

Knowledge of advanced product quality planning (APQP) and production part approval (PPAP)

Knowledge and experience in factory and site acceptance tests for new equipment (FAT/SAT)

PLC (programable logic controller)

Composite manufacturing experience

Knowledge and experience in using EAM systems (Enterprise Asset Management)

Knowledge and experience in SAP software

What we offer Join the world's largest wind turbine manufacturer and be part of a global team focused on sustainable energy. At Vestas, we value initiative, collaboration, and accountability in a supportive environment focused on safety, sustainability, and career growth. Work alongside motivated colleagues focusing on skill development.

One of the most comprehensive benefits plans in the industry

Comprehensive medical, dental, and vision coverage available

Generous Paid Time Off & Parental Leave

401(k) plan (with employer match)

Tuition assistance

Salary offered: $85,000-120,000 BEWARE - RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, DEIB Statement At Vestas, we recognise the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. About Vestas Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings. Nearest Major Market: Fort Collins Nearest Secondary Market: Loveland

Job Title:

Technical Support Specialist I (Help Desk)

Type of Position:

Staff

Responsibilities:

GENERAL DESCRIPTION The Technical Support Specialist I's responsibilities include, but are not limited to, performing entry-level computer systems support work as part of a technical help desk. This position provides user support for Lamar State College Orange's computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. This position reports directly to the Manager of Client Computing. This is a non-exempt position. ESSENTIAL JOB FUNCTIONS

• Provide user support for computer software and hardware operation and connectivity, including classroom and conference room multimedia equipment. Troubleshoot and resolve problems.
• Follow established processes, policies and procedures in support of the end-user community.
• Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into department's help desk system.
• Escalate calls to senior staff members upon determination that problem exceeds level of experience.
• Maintain records of daily data communication transactions, problems, remedial actions taken, and installation activities, using the help desk ticketing application.
• Install, maintain, upgrade, and replace end-user computing hardware, software, and peripherals; and classroom and conference room multimedia equipment. Coordinate warranty repairs with vendors.
• Interact with internal and external customers, including vendors and contractors.
• Assist in the creation of documentation, procedures, and checklists related to the help desk for use by departmental personnel and end users.
• Assist with the creation and deployment of client images.
• Assist with maintaining an accurate inventory of IT assets, both hardware and software.
• Maintain currency of knowledge with respect to relevant technology, equipment, and/or systems.
• Assist in the development of information technology disaster recovery and business continuity plans.
• May assist in the review and recommendation of the procurement and inventory of information resources hardware or software
• May assist in the design, development, and maintenance of various systems and applications.
• Performs related work as assigned.

Qualifications:

Education

• A high school diploma or GED and 1 year of information technology support experience are required.
• Direct experience supporting Microsoft client operating systems and applications is required.
• Knowledge of the practices, principles, and techniques of network and computer operations, information systems, computer software, computer hardware, and peripheral devices.
• Skilled in the use and support of personal computers and mobile devices, in the use of applicable programs and systems, and in troubleshooting information systems.
• Ability to operate information technology systems, communicate effectively both verbally and in writing, and operate various office equipment such as a computer, copy machine, fax machine and multi-line telephone.

Preferred Qualifications

• Graduation from a two or four year accredited institution with an information technology related degree.
• Two or more years of information technology support experience.
• Relevant information technology certifications (e.g., A+, MCSA).

Physical Requirements

• Perform manual labor associated with repair and servicing of computing and business equipment which may include:
• Frequently lift, push, pull, and/or carry up to 25 pounds and occasionally lift, push, pull, and/or carry up to 50 pounds.
• Frequently required to stand, walk, sit, reach, and use hands to manipulate, handle, or feel.
• Occasionally required to climb, stoop, kneel, crouch, or crawl.

Work Environment

• Frequent work in a typical office environment with moderate noise.
• Frequent work outside of normal business hours as business needs dictate.
• Occasional work outside of an office setting.
• Occasional work at remote sites.

Salary:

35,000

EEO Statement:

Lamar State College Orange is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including and as it pertains to pregnancy and wages), national origin, disability, age, genetic information, protected veteran status, and/or retaliation.

Lamar State College Orange's Annual Security Report:

We value the safety of all members of the Gator Community at our beautiful campus on the Sabine River. LSCO publishes an Annual Security Report that provides information regarding campus Safety & Security, including topics such as crime reporting policies, information regarding programs to prevent dating violence, domestic violence, sexual assault and stalking, the procedures the College will follow when one of these crimes is reported, and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes. If you would like to receive a paper copy of the Annual Security Report, you can stop by the Safety and Security Department, located in the Academic Center, Room 149, during regular business hours. You can request that a copy be mailed to you by calling or emailing . Click here to find the report on our website.

LSCO's Foreign Transcript Policy:

All applicants applying for faculty or staff positions who have attended a college or university outside the United States, the District of Columbia, the Commonwealth of Puerto Rico, a Trust Territory of the Pacific Island, or any territory or possession of the U.S. are required to have their foreign transcripts evaluated, transcribed to English (if applicable), and authenticated by a recognized credential evaluation agency. Applicants may view more information on our website Foreign Transcript Policy Lamar State College Orange .

Posting Number:

AS415P