Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management - Technical Writer
Why Join the MACS Team At Mastercard, our Checkout Services (MACS) team is transforming the way the world pays - delivering seamless, secure, and simplified digital checkout solutions across platforms. Our vision is to modernize payment experiences by enabling key capabilities like: • Tokenization of cards to enhance security • Biometric authentication using payment passkeys • Streamlined guest checkout with Click to Pay auto-enablement We're building the future of online payments, and documentation is a core part of that journey. As a Senior Technical Writer, you won't just document features - you'll guide our customers through the ecosystem of payment innovation. This is your opportunity to shape how developers, partners, and businesses experience and adopt Mastercard's APIs and platform services. What You'll Do • Develop high-quality technical content - including integration guides, onboarding documentation, tutorials, API references, and internal knowledge resources for various customer and user personas. • Own end-to-end content lifecycle - from creation and updates to governance - ensuring all materials are accurate, discoverable, and aligned with evolving product functionality. • Lead onboarding content strategy - build a refreshed library of clear and actionable onboarding and enablement materials to empower customers globally. • Become a trusted subject-matter expert - develop deep familiarity with MACS products and services, and serve as a reliable resource for both internal and external stakeholders. • Support cross-functional documentation needs - collaborate with Product, Engineering, Marketing, Sales Engineering, Implementation, and Support to identify content gaps and deliver meaningful materials. • Shape documentation processes - establish scalable workflows, version control practices, and governance standards for consistency and speed. • Support product innovation - work alongside Product and Engineering teams to document new product features and services for both technical and non-technical audiences. • Drive continuous improvement - proactively audit, update, and improve content based on user feedback, data insights, and changing customer needs. • Champion documentation as strategy - help shape the long-term vision for content as a growth enabler, from tooling decisions to how we scale internal and external enablement. • Stay user-obsessed - immerse yourself in the needs of our users through community interaction, user data analysis, and stakeholder collaboration to ensure documentation meets real-world expectations. What You'll Bring • 10+ years of experience in technical writing or developer documentation, with a focus on APIs, integration workflows, and B2B/B2C technical products. • Proven ability to synthesize highly technical or abstract information into clear, usable documentation for technical and non-technical audiences. • Demonstrated experience developing product documentation and onboarding materials tailored to diverse personas - developers, solution architects, partners, and business users. • Strong technical foundation, ideally with a background in computer science, engineering, or a related technical field. • Familiarity with REST APIs, authentication protocols (OAuth2, public/private key), and API-driven ecosystems. • Comfort working in fast-paced, results-driven environments with tight timelines and frequent changes. • Experience collaborating across engineering, product, marketing, and support teams to prioritize documentation efforts and support go-to-market activities. • Excellent written and verbal communication skills, with exceptional attention to detail and clarity. • Hands-on experience with Markdown, docs-as-code, version control (Git), and tools such as Swagger/OpenAPI and Postman. • Passion for creating content that drives self-service adoption, reduces support load, and improves customer experience. • A growth mindset - eager to iterate, evolve processes, and contribute to team culture and standards. What Success Looks Like • Developers and partners are able to self-integrate with minimal friction. • Product and engineering teams view documentation as a force multiplier. • Documentation is treated as a strategic asset - consistent, discoverable, and customer-first. If you enjoy simplifying complex systems, working at the intersection of product and technology, and want to impact millions of users - this role is for you. Join us and be a key part of redefining how the world checks out online.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
