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Technical Content Writer -

About SourceBae:

SourceBae is a leading platform in IT staff augmentation, helping global businesses hire top remote tech talent. We're now looking for a creative and skilled Technical Content Writer to power our content engine and strengthen our digital presence.

Key Responsibilities:

• Create high-quality blogs, ebooks, whitepapers, knowledge base articles, and web/social media content focused on IT recruitment, hiring trends, and AI in hiring
• Write compelling case studies, success stories, and client/vendor testimonials
• Optimize content using SEO best practices to drive organic traffic
• Stay updated with tech & hiring trends to create insightful, data-driven content
• Collaborate with internal teams to simplify technical topics for diverse audiences
• Contribute to LinkedIn posts, carousels, and thought-leadership content
• Support in planning and executing the content calendar

Required Skills & Qualifications:

• Proven experience in technical content writing (preferably in IT, SaaS, or product-based domains)
• Strong understanding of SEO, keyword research, and content strategy
• Experience with WordPress, Google Analytics, and AI writing tools (preferred)
• Excellent writing, editing, and communication skills
• Self-motivated and deadline-driven

To apply, send your resume and writing samples to

Qualification:

• Proven 6+ years of experience writing technical documentation in English
• Excellent editing, writing, and verbal communication skills
• Good eye for detail, design, typography, and strong visualization
• Demonstrated ability to translate complicated concepts into content that is accessible to audiences with mixed levels of expertise
• Ability to learn highly technical products quickly, using pre-release software and internal documentation
• Understanding of source control systems and maintaining multiple versions of content
• Experience working in Scrum/Agile development environments
• Ability to obtain information through research, interviews, and experimentation
• Ability to work with geographically distributed team members and developers
• Motivation and ability to be productive in a fast-paced, dynamic environment
• Self-direction, flexibility, and an eagerness to learn
• Familiarity with Confluence and JIRA
• Understanding of WCAG and Accessibility principles in the context of technical writing (e.g., formatting, compliance rules)
• Quick learner to adapt to a new domain, technology, tools, and processes.

Roles and Responsibilities:

• Author quality documentation with aggressive deadlines or end-users and system administrators.
• Research, plan, and produce technical documentation in various electronic formats for a global audience.
• Work with minimal supervision as an individual contributor.
• Author in a variety of environments, primarily WordPress, Confluence and MS Word
• Analyze current product documentation to determine usability and make improvements as indicated.
• Continuously improve documentation by responding to and incorporating feedback from customers and internal users.

YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customersrely on YES to help them unleash products that change lives - from cellphones and IoT devices,to AI and virtual reality, to diagnostic tests for COVID.

As a preferred provider of wet and dry process technology, we look forward to talking with smart, energetic, team-oriented people who can grow with us. We provide competitive salary and benefits, including employee stock ownership, and some of the best co-workers you'll find anywhere. If this appeals to you, please read on!

Job Title: Technical Writer

Location: Coimbatore

Responsibilities include but are not limited to:

• Write clear, easy to understand manuals and guides for installers or operators/customers to use when receiving their new equipment.
• Analyze information required for the development or update of procedures and form documentation.
• Research products, services, technology, or concepts to be documented, such that they are easily understood by the audience.
• Strong attention to detail, with ability to work independently to meet deadlines, and define and resolve problems
• Meet with design engineers, software developers, manufacturers, and installers to ensure that directions and descriptions are appropriate.
• Review and/or edit content developed by other members of the team.
• Incorporate appropriate drawings, graphics, illustrations, and photos.
• Work both independently and collaboratively as part of a team
• Prioritize and manage multiple projects at a time with custom design specifications

Qualifications:

Must have:

• Bachelor's degree or equivalent in English, Communications, Business Administration or Technical Writing.
• 10+ years related experience or equivalent.
• Experience in the semiconductor equipment industry preferred.
• Fluency in technical and office software, including Word, Excel, and PowerPoint
• Excellent written and oral communication skills
• Acute attention to detail
• Ability to check all technical material for consistency and accuracy preferred.
• Creative, flexible, and innovative team player

Nice to have:

• 10+ years related experience or equivalent.
• Experience writing white papers with guidance from technical experts

Compensation:

YES offers a stimulating and fun working environment, competitive salaries and benefits, and long-term incentives.

Additional Information:

YES is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.

Come find out why YES is such a great place to work. Apply today!

About the Role

We are seeking a skilled and detail-oriented Technical Writer to own and improve technical documentation for our software and hardware products. This role bridges the gap between engineering teams and end users, ensuring that complex technical concepts are communicated clearly, accurately, and effectively. The ideal candidate has a passion for technology, strong writing skills, and experience working with both software and hardware development teams. The candidate enjoys explaining hard technology and writing an occasional blog post about it.

Role and Responsibility

Own technical documentation, including user manuals, installation guides, API documentation, release notes, SOPs, and technical specifications.

Work closely with engineers, developers, product managers, and support teams to gather information and understand products in-depth.

Translate complex technical information into clear, concise, and user-friendly documentation for a variety of audiences (e.g., end users, developers, internal teams).

Create and enforce documentation standards for consistency across platforms.

Participate in product development lifecycle activities to proactively identify documentation needs.

Create diagrams, schematics, and other visual aids to support written content.

Review and edit documentation created by other team members for clarity, accuracy, and completeness.

Manage version control and ensure documentation is up-to-date with the latest product releases.

Support onboarding and training materials development when needed Candidate Profile- Requirements

10+ years of experience as a technical writer in fast-paced tech environments.

Strong understanding of both software and hardware systems.

Familiarity with documentation tools such as Confluence, Markdown, DITA, MadCap Flare, or similar platforms.

Ability to read and interpret source code, technical drawings, hardware schematics, and API specifications.

Excellent written and verbal communication skills.

Strong attention to detail and ability to handle multiple projects simultaneously.

Ability to work independently and collaborate with cross-functional teams

What we expect of you?

• Write, update and create Instruction manuals, quick start guide, product instructions.
• Collect, evaluate, check and complete all information
• Possess the knowledge of, and accurately apply, the English language including the meaning of words, rules of composition, and grammar
• Align with priorities set by the Global team
• Develop strong product knowledge and understanding of target audience users and personas
• Organize material and complete writing assignments in accordance with set standards regarding order, clarity, style, and terminology to deliver high quality documentation
• Apply style guides and authoring checklists to maintain documentation quality
• Work with other writers, Product Managers, service/marketing team to identify gaps in documentation of functionality and complete the required documentation
• Publish and maintain templates for written documentation produced by others ensuring a consistent "look and feel."
• Work closely with technical authors and assess their work for correct and consistent use of the source language.

Skills

• Experience in authoring tools such as MS word, Oxygen editor, Adobe FrameMaker, Adobe InDesign
• 2+ years of experience as a Technical writer
• Ability to write English clearly and concisely using correct grammar, spelling, and punctuation
• Proven ability to write conceptual, task-oriented, and reference documentation
• Experience with MS Office
• Excellent written and spoken English
• Experience writing to a style guide and to meet authoring requirements
• Experience with MS TEAMS to track your work and collaborate with the product teams

TWe are seeking a skilled Technical Writer with a strong background in networking and software to join our team. The ideal candidate will be responsible for creating clear, concise, and comprehensive documentation for our networking and software products. This includes user manuals, installation guides, API documentation, and troubleshooting guides.

Key Responsibilities:

• Documentation Creation: Write and update user manuals, installation guides, API documentation, and troubleshooting guides for networking and software products.
• Research: Collaborate with subject matter experts to gather information and ensure technical accuracy.
• Content Development: Develop content that is easy to understand for both technical and non-technical audiences.
• Editing and Review: Review and edit documentation created by other team members to ensure consistency and clarity.
• Technical Accuracy: Ensure all documentation is technically accurate and up-to-date with the latest product developments.
• Collaboration: Work closely with product managers, engineers, and other stakeholders to understand product requirements and features.

Junos/Junos Evolved experience

Mist/WLAN/SDWAN experience

Telemetry and automation/API background

Excellent written communication skills

Cloud experience with Kubernetes

Metro/5G/Mobile expertise

Data Center/Service Provider networking (AI/ML a plus

Greetings from "HCL Software"

"HCL Software": - Is a Product Development Division of HCL Tech: That operates its primary Software business. At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation.

We have offices and labs around the world to serve thousands of customers. Our mission is to drive customer success with our relentless product innovation at more than 20,000 organizations in every region of the world - including more than half of the Fortune 1000 and Global 2000 companies.

HCL DevOps Velocity: Is a data-driven value stream management platform that automates the delivery and interpretation of data so businesses can make faster, more strategic decisions and streamline processes.

We are looking for a Sr. Technical Writer I (Customer Documentation) in our HCL DevOps Velocity Product team with 4+ years of experience who possess the following skills:

• Research, write, and finalize technical product documentation for enterprise software.
• Build and publish end-user documentation for product releases.
• Create clear and concise technical content for end users.
• Plan, estimate, and deliver the work allocated on time.
• Work closely with Development, QA, Product Management, and Technical Support teams.
• Create high-quality documentation by adhering to the standard writing guidelines and ensure that the documents are easily readable, technically accurate, and complete.
• Work with a good knowledge of XML-based authoring tools.
• Create content by using DITA methodology and apply the prescribed word usage guidelines.
• Create short and appealing videos that demonstrate product features, how-to procedures, and write blogs in public forums.
• Create additional product information in form of digital content suitable for tutorials, training, marketing, webinars, blogging, and conference presentations.
• Use technical design specifications and product prototypes to develop high-quality user documentation; provide user-oriented feedback to developers.
• Rebrand, reformat and rewrite existing documents for new purposes and markets.
• Knowledge of style guides such as the Chicago Manual of Style, IBM Style, or Microsoft Style is an advantage.
• Report issues with the product as you use it to develop the user documentation.

Exposure to the translation cycles is a plus.

Highly desirable skills:

• DITA XML (in particular, topic-based authoring)
• XML/SGML editor such as Oxygen, Arbortext, DITA Open Toolkit, or FrameMaker.
• Capability to produce engaging and informative how-to videos.
• Basic programming or scripting skills (to automate repetitive tasks).
• IBM documentation style and Information Development.
• Agile development practices.
• Knowledge of the software development lifecycle.

Technical writer job description

We are searching for an experienced technical writer to join our team at Cisco Systems. This role offers the opportunity to work closely with subject-matter experts (SMEs) and experienced technical writers, and gain hands-on experience in creating high-quality documentation.

Objectives of this role

• Develop comprehensive documentation that meets organizational standards
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
• Write user-friendly content that meets the needs of target audience
• Evaluate current content and develop innovative methods for improvement

Responsibilities

• Research, write, and edit content, working closely with various teams such as development, QA, and technical marketing
• Coordinate internal reviews for your product documentation

Required skills and qualifications

• Two or more years of experience as an effective technical writer
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedure manuals for various audiences
• Superb written communication skills, with a keen eye for detail
• Experience in working with developers to improve user experience, refine content, and create visuals and diagrams
• Ability to handle multiple projects simultaneously
• Write clear, concise content

Best Regards,

Senthil Kumaran

• Designation - Sr. Technical Writer
• Location - Bangalore
• Maximum Budget - 17 LPA
• Years of experience - 6 to12 years

Your scope of duties

# Analyzing requirements for Technical Documentation according to use cases and targeted audiences.

# Drafting user manuals, catalogues and other printed or digital Technical Documentation

# Transforming technical input into readable, easy understandable content / topics with the right text and illustration mix for your target audience.

# Creating the technical documentation in English

# Managing creation process with internal or external technical writers / illustrators.

# Collaborating closely with Offer Management, Offer Development, Project Management & Communications.

# Planning & delivery of Technical Documentation, Technical videos, 3D Digital assets.

# Ensuring quality, usability, safety compliance and corporate identity

Your profile

# Master's degree in English, preferably combined with Technology/Engineering degree (preferably Electrical/Electronics).

# Minimum 7 years of experience as a technical writer in global technology company, aiming to grow into a Documentation Leader role.

# Ability to explain complex, technically demanding products in easily understandable language, illustrations

# Ability to plan, manage and control several parallel projects, experience in Project Management

# Works well in a dynamic environment and can able to engage many stakeholders based across different locations and different time zones

# Ability to manage projects simultaneously ensuring on-time, on-quality, on-budget delivery

# Experience using InDesign and XML-based editor: Arbor text Editor preferred

# Fluency in English, strong writing skills in English

# Strong communicating and coordination skills

# Passionate about delivering high quality, customer-centric, easy-to-use technical documentation

# Positive and open attitude, flexibility.

# Collaborative working style, team-player

Qualifications

Your profile

# Bachelor's degree in technology/Engineering degree (preferably Electrical/Electronics/Mechanical).

# Minimum 5-7 years of experience as a technical writer in global technology company.

# Ability to explain complex, technically demanding products in easily understandable language.

# Experience working on authoring tools like Adobe InDesign, any XML-based editor Arbor text Editor preferred .

# Experience creating 2D/3D illustrations using CAD software like Adobe Illustrator, IsoDraw. etc.

# Experience working with any of the CMS tools.

# Ability to plan, manage and control several parallel projects.

# Works well in a dynamic environment and should be able to engage many stakeholders based across different locations and different time zones.

# Ability to deliver high quality, customer-centric, and easy-to-use technical documentation.

# Fluency in English, strong content writing skills

# Strong communication and coordination skills

# Positive, flexible and open attitude

# Collaborative working style, team-player

As a Technical Writer-Contract focused on Engineering Knowledge Documentation, you'll transform our deep technical knowledge-sharing sessions-live or recorded-into clear, structured documentation. You'll work closely with our Principal Engineers, SRE team, and AI/backend developers to capture architecture overviews, code walkthroughs, runbooks, and feature guides.

Key Responsibilities

• Capture & Analyze Recordings
• Review video/audio recordings of technical workshops, code demos, and deep-dive sessions
• Leverage transcripts or AI-assisted tools to extract key concepts, code snippets, and process steps
• Create High-Quality Documentation
• Produce architecture diagrams, end-to-end walkthroughs, runbooks, API overviews, and how-tos in Google Docs or Markdown
• Organize content into logical sections with clear headings, summaries, prerequisites, steps, and troubleshooting tips
• Collaborate with Engineers
• Interview session speakers and attendees to clarify ambiguities and fill in gaps
• Validate technical accuracy by reviewing drafts with subject-matter experts
• Maintain & Enhance Knowledge Base
• Maintain and organize our central documentation repository
• Update earlier recordings into the same format and style
• Standardize Documentation Processes
• Define templates, style guides, and naming conventions
• Recommend tooling for transcription, diagramming (e.g. Miro, Mermaid, Lucidchart), and version control

Must-Have Qualifications

• 3+ years of technical writing experience supporting software engineering teams
• Strong understanding of software development concepts (APIs, microservices, CI/CD, IaC)
• Familiarity with Python/Django, Go, AWS services, and AI/ML pipelines enough to parse code walkthroughs
• Proven ability to turn recorded or live technical sessions into clear, concise written docs
• Excellent written and verbal English communication skills
• Experience with documentation tools and formats (Google Docs, Markdown/ReadTheDocs)
• Comfortable using transcription tools and basic screenshot/video-capture utilities

Nice-to-Have

• Background in computer science, engineering, or related technical field
• Experience documenting DevOps/SRE runbooks, infrastructure diagrams, or data-ops pipelines
• Familiarity with diagramming tools (Miro, Mermaid, Lucidchart) and embedding code samples
• Prior exposure to AI-assisted writing or summarization tools (e.g., GitHub Copilot, ChatGPT)
• Experience working in Agile/Scrum environments and using Jira or Asana for task tracking

Documentation and Training Team

Position Offered: Technical Writer

Experience Required: 2-5 Years

Job Description: Define target audience, outline manuals, and write documentation that is technically accurate and conforms to the company's writing style guidelines.

• Document new features and maintain existing documentation versions, including user guides, FAQs, and product technical overviews.

• Work closely with Product and Delivery teams to deliver technical

• documentation with a high focus on clarity, completeness, accuracy, and usability.

• Obtain product information from agile meetings, specifications, supplemental material, and discussions with SMEs

• Participate in peer review processes to improve documentation quality.

• Contribute to the development and maintenance of existing documentation processes, standards, checklists, and templates.

• Suggest screen labels and error messages with a focus on improving the customer experience (UX).

• Skilled in writing, editing, reviewing, and scrutinizing a variety of documents.

• Coordinate with onsite trainers for the required document deliverables.

Skills Required

• Proven English writing skills

• Knowledge of MSTP is required. Exposure to familiarity with programming languages is not required but will be a plus.

• Experience working in an Agile/Scrum development environment.

• Good decision-making and planning skills, strong research skills, high attention to detail, and team player skills.

• Self-motivated with positive attitude and analytical skills.

• Ability to deliver in a fast-paced environment with changing priorities and tight deadlines.

• Experience with Jira, Confluence, MS Office (Word, Excel, Power Point), and Visio

Role: Technical Writer

Required Technical Skill Set: Creating technical documentation, Confluence, Jira, Microsoft Word, Adobe PDF.

Work Location: Noida, Bangalore, Thane, Pune, Kolkata, Hyderabad/Pan India.

Experience: 5+ Years

Desired Competencies (Technical/Behavioral Competency)

Must-Have:

1. Three to four years' experience creating technical documentation (Quality Plans, System Design Specifications, SRS, URS, Data Integrity Plan, etc) to support the agile delivery of both GXP and non-GXP software-based products

2. Experience driving technical documents through various levels of review with quality, compliance, and governance teams.

3. Experience working as a technical document writer in an agile software development team

4. Highly skilled with Confluence, Jira, Microsoft Word, Adobe PDF

5. Experience working with document management systems (e.g. Veeva vault)

Good-to-Have:

1. Experience working in the pharma industry

2. Experience as a business analyst (business process mapping, requirements collection and analysis)

3. Experience being a proxy Product Owner for web-based application development

Responsibility of / Expectations from the Role:

1 Creating technical documentation (Quality Plans, System Design Specifications, SRS, URS, Data Integrity Plan, etc) to support the agile delivery of both GXP and non-GXP software-based products.

2 Driving technical documents through various levels of review with quality, compliance, and governance teams.

3 Work as a technical document writer in an agile software development team

4 Should be highly skilled with Confluence, Jira, Microsoft Word, Adobe PDF

5 Should be able to work with document management systems (e.g. Veeva vault).

Job Title: Senior/Principal Technical Writer

Responsibilities:

• Design and build help systems, including context-sensitive help, tooltips, inline documentation, and onboarding flows
• Select and implement tools for documentation, interactive guides, and video tutorials.
• Author online help, guides, and user-embedded assistance
• Produce video tutorials, infographics, training materials for onboarding and user education
• Develop and maintain comprehensive documentation such as user guides, API docs, knowledge bases, and FAQs
• Automate and streamline documentation workflows
• Create engaging articles that simplify complex cybersecurity topics, as required
• Other responsibilities such as the role and company context might demand

Qualifications:

• Experience in B2B products, especially in Cybersecurity, a huge plus
• Certifications are not necessary and will not be considered
• Academic qualifications are not a constraint for exceptional candidates

This is you:

• A love for writing and illustration, and a passion for delighting users
• Learning complex concepts quickly and hitting the ground running
• Willingness to learn, high on coachability, and execute in an extremely fast paced environment with extreme ownership
• Ability to work in fast-paced environments with a high tolerance for ambiguity
• Obsessive attention to detail and a well-rounded personality - willingness to leave behind biases and come in with an open mind

This is us:

• We respect and welcome diverse views and ideas, and high-energy people
• We are a motivated crew, and we move fast as we are on a mission
• We take care of ours and yours, and we are tightly knit
• We are looking for people who are undeterred by blips or hurricanes, as what we have set out to do is not for the faint hearted
• Experts to mentor, guide, elevate you in your career You will learn from the best!

About HighRadius:

Market leader in Order to Cash automation solutions, HighRadius is a Software Product Development Company with over 18 years in the global FinTech market. Headquartered at Houston, Tx, USA with offices across the USA, Europe, and India. Providing Order to Cash automation solutions to 30% of the Fortune 1000 Companies, and we are currently growing with a CAGR of 85%. Named to the Forbes 2024, 2023, 2022, 2021 and 2020 - Cloud 100 companies list and currently valued at 3.1 Billion US$, Highradius is definitive ranking of the top 100 private cloud companies in the world.

Job Summary:

At High Radius, we pride ourselves in our people and products. We are looking for Technical Writer rock stars for our SaaS products at our Hyderabad office.

Responsibilities

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Write easy-to-understand user interface text, online help and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyze existing and potential content, along with focusing on reuse.
• Create and maintain the information architecture
• Writes and edits information to industrys standards
• Spends time to gain operational and architectural knowledge of assigned products, with strong focus on domain
• Attends relevant meetings and training sessions to gain operational and functional knowledge of product, tools, processes, domain and technology

Requirements

Experience: 3 to 9 Years

Role: We have multiple roles - the final role will depend on the candidate's experience and credentials

Education: Any degree (preference will be given to the M.A candidates with specialisation in Mass Communication / Literature / Linguistics)

Overview

The Technical Writer creates technical content for software products using XML DITA structured authoring within a Component Content Management System (CCMS). Content is delivered in multiple formats for various user roles.

The Technical Documentation team supports software development teams by producing technical content for products integrated with e-commerce, CMS, marketing automation, PIM, and database platforms, ensuring effective multilingual content and resource management.

The technical writer ensures all technical content is created efficiently, consistently, meets quality standards, adheres to organizational requirements, and is delivered on schedule.

Description

• Think like a user to understand product needs.
• Plan and scope product documentation requirements.
• Organize material to create drafts.
• Gather information from product tracking tools.
• Collaborate with product managers and subject matter experts to understand user needs.
• Gather information from subject matter experts and online sources.
• Provide time estimates, status updates, and meet deadlines.
• Write, edit, and update topics in XML based on user roles.
• Break content into reusable, smaller chunks.
• Create, capture, and edit images according to team guidelines.
• Document and test the steps required to use the software.
• Follow style guides and organizational standards.
• Manage review workflows using an online review platform.
• Write new content and maintain existing content.
• Provide peer reviews for documents and online help.
• Assist with reviewing, publishing, and posting content.
• Contribute to team knowledge and assist other writers.
• Work collaboratively in a small team environment.
• Communicate challenges, concerns, and suggest process improvements to the manager.
• Perform special projects and duties as required.
• Oversee localization projects for technical documentation.
• Learn software products to become an expert user.
• Obtain required approvals.
• Work remotely 12:30 - 9:30 PM IST.

Please send your resume at if you are interested.

About Creative Synergies Group:

• Global technology services company
• 40+ Fortune 500 clients
• 95% revenue from US, Europe, Japan based customers.
• Current Verticals: Transportation, Energy/Process Industry, Industrial Products, Hi-Tech
• Product Engineering Services (PES): Digital, Embedded, Mechanical Services
• Plant Engineering Services (Oil & Gas/ Process / Chemical Industries)
• Manufacturing Engineering Services (Discrete Manufacturing Industries)
• Founded by former Michigan State University professor, former Wipro (NYSE: WIT) EDS Chief Executive and serial entrepreneur Dr. Mukesh Gandhi
• Locations: Headquartered in the U.S., multiple centers of delivery excellence in India (Bengaluru, Pune), branch offices in Germany, the U.K, the Netherlands, and Japan.
• Culture: Creative is run on a culture of positivity, entrepreneurial spirit, customer centricity, teamwork, and meritocracy

Role: Technical Writer

Experience: 02-07 Years

Job Description

• Tools: OXYGEN (Writing)
• Worked on CMS application / SDL Tridion (Application)
• Parts Manual - Adobe Illustrator & Photoshop (Should be aware of engineering drawing)
• Assembly structures in the parts manual
• Parts Bulletins & Safety Bulletins
• STE - Simplified Technical English
• ECN
• Knowledge on NX & TC
• Illustrator or Engineering parts catalogue
• Parts Manual
• After-Market Catalogs
• Spare parts catalogue
• Heavy Machines - Trucks, Automobile Industry
• Construction Equipment
• Strong in STE

Job Summary:

We are seeking a skilled and motivated Technical Writer to join our team and contribute to delivering exceptional platform documentation that simplifies complex technical concepts for our users. The ideal candidate will have 4 to 6 years of experience in creating high-quality, user-centered content within software, infrastructure, or DevOps-related fields. You will collaborate closely with product managers, engineers, and team leaders to develop comprehensive guides, tutorials, API documentation, and process diagrams, leveraging tools like Docusaurus and version control systems such as Git.

In this role, you will take ownership of organizing and maintaining modern, consistent documentation, ensuring it evolves in line with product updates and new features. Strong communication, organizational skills, and the ability to manage multiple priorities in an Agile environment are essential for success.

Key Responsibilities:

• Create and maintain platform documentation using Docusaurus, delivering a seamless user experience.
• Collaborate with cross-functional teams to produce guides, tutorials, API documentation, and diagrams.
• Continuously update and improve documentation to reflect product enhancements and changes.
• Advocate for user-centric content that simplifies complex technologies.
• Manage and maintain workflows using version control systems like Git.
• Prioritize tasks effectively and align deliverables with Agile development timelines.

Qualifications:

• 4 to 6 years of experience as a Technical Writer in software, infrastructure, or DevOps domains.
• Proficiency with Docusaurus or similar static site generators.
• Expertise in using version control systems such as Git.
• Demonstrated ability to create clear, concise, and user-focused documentation.
• Strong organizational and problem-solving skills with a proactive approach to learning.

Preferred Skills:

• Familiarity with iPaaS platforms or integration tools.
• Experience documenting process flows and database architectures.
• Background in Agile development environments.

This position requires the following technical skills:

Essential:

• Tertiary qualification in Computer Science, Software Development, Engineering, or equivalent industry experience
• Excellent communication skills written and verbal - able to clearly articulate and communicate technical concepts precisely and succinctly
• 3+ years of software development and/or testing experience - developing code using C++/Java
• Experience with Version Control Systems (Git)
• Technical skills including high level understanding of software development, network systems, software test
• Problem investigation and resolution experience in a software environment
• Proven track record in technical documentation and training material generation and delivery
• Professional experience in a customer facing environment
• Build and maintain relationships with people of all levels, internally and externally
• Ability to take technical specifications and translate them to a level the end user will understand
• Proactive - able to on-sell products and services
• Outstanding time management and organizational skills
• No restrictions on travel

Desirable:

• Payments industry experience
• Experience working with Linux OS
• Experience in embedded software development

About BU

The Product team forms the crux of our powerful platforms and helps connect millions of customers worldwide with the brands that matter most to them. This team of innovative thinkers develops and builds products that position Epsilon as a differentiator, fostering an open and balanced marketplace built on respect for individuals, where every brand interaction holds value. Our full-cycle product engineering and data teams chart the future and set new benchmarks for our products, by leveraging industry best practices and advanced capabilities in data, machine learning, and artificial intelligence. Driven by a passion for delivering smart end-to-end solutions, this team plays a key role in Epsilons success story.

Job Description

Why we are looking for you?

We are seeking a detail-oriented Senior Technical Writer to enhance our documentation and communication strategies for our innovative retail market products and services. You're a problem solver with a knack for connecting with people. You'll craft clear, user-friendly technical content (API guides, user manuals, etc.) while contributing your creative expertise to make information visually appealing. This dynamic, collaborative role offers diverse communication channels and the chance to continuously grow your skills. Are you self-reliant, tech-savvy, and passionate about producing exceptional documentation & creatives.

What will you enjoy in this role?

Must have demonstrated ability to Technical Documentation:

• Partner with cross-functional teams to build comprehensive product documentation, aiming to minimize onboarding time and technical support reliance.
• Craft user-friendly, self-service-oriented documentation for diverse clients (technical and non-technical).
• Tailor content to various client needs, ensuring accuracy and completeness through rigorous quality checks.
• Continuously improve documentation quality and usability by actively seeking feedback and adapting to changing technology, standards, and internal processes.
• Demonstrate strong communication skills to translate complex information into clear, understandable content.

What will you do?

• Troubleshoot and document solutions for integration challenges, taking ownership of the entire documentation process.
• Conduct in-depth testing of product features (UI, backend systems, APIs) to gain technical knowledge and enhance documentation accuracy.
• Utilize developer tools to ensure reliability of documented features.
• Technical documentation: Create clear and concise documentation, including API docs, user guides, in-product help, and release notes tailored to our retail products.
• Collaboration: Engage with product managers, developers, and other stakeholders to gather insights and translate technical concepts into language that is easy for consumption.
• Review: Conduct reviews of content across your assigned projects, ensuring consistency with style guides and alignment with Epsilons quality standards.
• Product knowledge: Develop an in-depth understanding of our technology and product features, enabling effective communication and documentation creation.
• Communication: Maintain professional and clear communication within the team and with external stakeholders, fostering a collaborative environment.
• Leadership: Lead technical writing initiatives for assigned projects and products.
• Troubleshooting: Document solutions for integration challenges to support seamless product deployments.

Qualification

• 3- 9 years experience in Technical Writing documenting SaaS/Cloud/Data-driven/Enterprise client software.
• Proficient in: Wiki, Confluence, MS Word, Agile methodology.
• Familiarity with tools like FrameMaker, RoboHelp, SnagIt, HTML (desired).
• Experience with public cloud (AWS, Azure, GCP), scripting/programming languages (desired).
• Knowledge of RDBMS, SQL/NoSQL (plus).
• Hands-on product testing & UI/behavior documentation.
• Proven technical writing experience in the retail market or related fields.
• Familiarity with SaaS, cloud, and data technology.
• Experience with Git-based documentation.
• Expertise in API documentation.
• Proficiency in tools like RoboHelp, Readme, and SnagIt.
• Competency in minimalist documentation design and information architecture.
• Strong organization skills for managing and prioritizing tasks.
• Excellent problem-solving skills and ability to document solutions effectively.
• Campaign tool experience (highly preferred).

Education:

• Bachelor's degree in technical field (CS, Engineering) or related writing discipline (English, Communications).
• Enrolled in relevant degree program (considered).
• Technical writing certifications (preferred).

Job Title: Senior Technical Writer

Location: Bangalore

Experience Required: 4-7 years

About Avo Automation

Avo Automation is a leading provider of intelligent process automation solutions, empowering enterprises to liberate their teams from manual, repetitive tasks through end-to-end automation. Avo believes in creating a world where automation is intuitive, scalable, and accessible. Our platform combines test automation, process discovery, and RPA in a unified experience-helping customers accelerate digital transformation.

At Avo, we believe clear, concise, and user-focused documentation is as critical as the product itself. The documentation team plays a pivotal role in enhancing user adoption, reducing support load, and enabling developers, testers, and business users to unlock the full value of our automation suite. This role is vital to our continued growth and customer satisfaction.

Role Overview

We are seeking a Senior Documentation Specialist with 4-7 years of experience to join our growing documentation team. This role is ideal for someone who thrives in dynamic environments, has a strong grasp of software documentation standards, and is passionate about delivering content that makes complex concepts simple and accessible.

You will work closely with product managers, developers, QA, UI/UX teams, and customer-facing stakeholders to ensure that every product release is supported by world-class documentation.

Key Responsibilities

•Create, update, and manage end-user documentation for Avo's suite of products, including user guides, installation manuals, API references, release notes, and online help

•Collaborate with product managers and engineers to understand technical features and translate them into clear, structured, and user-friendly content

•Own and drive the documentation lifecycle from planning to publishing, ensuring content is accurate, up-to-date, and aligned with product releases

•Write for multiple audiences including technical users, business analysts, and system admins

•Maintain and improve documentation standards, templates, and style guides

•Work with UI/UX and design teams to align documentation tone and visuals with brand and product design

•Review and edit documentation created by junior writers or product teams for clarity, consistency, and grammar

•Proactively identify content gaps, usability issues, and improvement opportunities across documentation sets

•Support the creation of quick-start guides, onboarding materials, in-product tooltips, and learning content

Qualifications & Skills

•Bachelor's degree in English, Technical Communication, Computer Science, or related field

•6-7 years of professional experience in technical writing or product documentation, preferably in the software or SaaS domain

•Strong portfolio showcasing a variety of documentation deliverables

•Excellent written and verbal communication skills with a user-first mindset

•Hands-on experience with documentation tools such as GitBookm MadCap Flare, Adobe FrameMaker, Markdown, or similar authoring tools

•Familiarity with HTML, CSS, XML, or version control systems like Git is a plus

•Experience working in an Agile/Scrum development environment

•Strong analytical and organizational skills, with the ability to prioritize and manage multiple tasks

Why Join Avo?

•Be part of a mission-driven team transforming how enterprises work

•Work on cutting-edge automation technologies with global impact

•A work environment with opportunities for growth and recognition

•Professional growth opportunities and continuous learning support

Apply Now

If you're a seasoned documentation professional passionate about crafting content that empowers users, we'd love to hear from you.

We are seeking a detail-oriented and highly articulate Technical Writer to join our Operations team. This role is critical in transforming complex operational, product, and regulatory content into clear, concise, and action-oriented documentation for internal teams and clients. The ideal candidate will have exceptional English writing and speaking skills, preferably with experience in chargebacks, card network guidelines, and SaaS platforms. You will collaborate with stakeholders across Operations and Product teams to develop materials such as Custom Dispute Packages (CDPs), SOPs, client-facing manuals, and operational guidelines that meet US business and regulatory standards.

You'll play a crucial role in shaping the clarity, quality, and compliance of client deliverables and internal standards that directly impact chargeback outcomes. This is an exciting opportunity to work closely with global teams, expand your fintech knowledge, and contribute meaningfully to protecting client revenue.

Key Responsibilities:

• Draft, review, and update Custom Dispute Packages (CDPs) in alignment with Visa, Mastercard, and network scheme rules.
• Translate complex operational procedures and technical requirements into crisp, bulleted documentation that is easy to consume and aligned with client needs.
• Create and maintain internal and client-facing documentation: SOPs, knowledge base articles, training content, reference guides, workflow diagrams, and platform usage manuals.
• Analyze card scheme rules and network updates to redraft and optimize dispute documentation.
• Ensure content consistency in style, tone, and formatting across all operational documentation.
• Conduct regular content audits and incorporate feedback from QA, Client Success, and Operations leads to ensure documentation remains accurate and updated.
• Collaborate with SMEs, and Product Managers to document SaaS product flows, client onboarding journeys, alerts, dispute workflows, and representment strategies.

Qualifications & Requirements:

• Bachelor's degree in English, Communications, Business, Technology, or related field.
• 4-8 years of experience in technical writing, operations documentation, or compliance writing, preferably within Chargebacks, FinTech, or SaaS industries.
• Demonstrated ability to write clearly, concisely, and professionally for a US-based business audience.
• Strong understanding of card network rules, chargeback cycles, fraud/dispute reason codes, and payment operations is a significant advantage.
• Comfortable interpreting technical and regulatory information and converting it into structured, bullet-style documentation.
• Experience in content tools like Zoho Docs, MS Office Suite, Lucidchart/Visio for workflows and visual content.
• Excellent command of English with a sharp eye for grammar, tone, and cultural alignment to American standards.
• Ability to manage multiple documentation projects and priorities in a fast-paced, deadline-driven environment.
• High attention to detail, strong organizational skills, and a collaborative attitude toward cross-functional teams.

Preferred:

• Previous experience writing dispute documentation, operational manuals, or compliance packages in the payments or chargeback industry.
• Familiarity with network mandates, RDR, CE 3.0, or alerts platforms is a strong plus.
• Understanding of SaaS-based client solutions and multi-tenant platforms.
• Experience with process optimization, SOP audits, or ISO compliance documentation is a bonus.

Job Summary:

• We are seeking a detail-oriented Technical Writer 5-10 years exp to create clear, concise, and user-friendly documentation for our products and services.
• You will work closely with engineers, product managers, and designers to develop manuals, online help guides, API documentation, and other technical content that enhances the user experience.

Key Responsibilities:

• Research and analyze complex technical concepts and translate them into easy-to-understand documentation.
• Develop and maintain user manuals, technical guides, API documentation, FAQs, and troubleshooting guides.
• Collaborate with product managers, developers, and subject matter experts to gather information.
• Ensure documentation is consistent with branding, formatting, and style guidelines.
• Continuously update and improve existing documentation based on user feedback and product updates.
• Create visuals, diagrams, and screenshots to supplement written instructions.
• Work with development teams to document software release notes and version updates.
• Manage documentation repositories and ensure version control.
• Write content for both technical and non-technical audiences.

Qualifications & Skills:

• Proven experience as a Technical Writer or in a similar role.
• Strong writing, editing, and communication skills.
• Ability to break down complex technical topics into simple, user-friendly language.
• Experience with documentation tools
• Familiarity with APIs, software development processes, and engineering concepts is a plus.
• Basic knowledge of HTML, CSS, or XML is a bonus.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

Experience with Agile development methodologies.

Knowledge of cloud technologies, DevOps.

Familiarity with GitHub, JIRA, or other collaboration tools.

Job Description:

We are seeking a skilled Technical Writer with a strong background in networking technologies and experience with DITA and XML to join our team. The ideal candidate will be responsible for creating, editing, and maintaining technical documentation for our products and services.

Responsibilities:

• Collaborate with subject matter experts, engineers, and product managers to gather information and understand documentation requirements.
• Develop, organize, and write high-quality technical documents including user manuals, installation guides, and API documentation.
• Utilize DITA and XML to create structured, reusable content that adheres to industry standards.
• Ensure all documentation is clear, concise, and accurate, and meets the needs of the target audience.
• Maintain and update existing documentation to reflect product updates and changes.
• Work with development and support teams to identify documentation repositories and determine the best solutions for data compilation and centralized storage.
• Create content in various formats, including video tutorials, infographics, and interactive guides, to enhance user understanding.

Qualifications:

• Bachelor's degree in Technical Writing, Computer Science, Information Technology, or a related field.
• 3+ years of experience in technical writing, with a focus on networking technologies.
• Proficiency in DITA and XML for structured authoring.
• Strong understanding of networking concepts, protocols, and technologies.
• Excellent written and verbal communication skills.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and illustrations.
• Experience with documentation tools such as Arbortext Editor, Oxygen XML Editor, or similar.
• Strong attention to detail and organizational skills.

Preferred Qualifications:

• Experience with content management systems and version control systems.
• Familiarity with Agile development methodologies.
• Knowledge of other technical writing tools and software.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and innovative work environment.

Skill: Software Technical Writer

Location: Bangalore and Hyderabad

Experience: 4years-9years

Demonstrated documentation usability knowledge that can be applied at a project level.

Structured authoring and/or information modelling, including DITA and XML.

Ability to write technical or scientific content.

Excellent verbal and written communication skills.

Capability to represent Waters in a professional manner.

Demonstrated experience authoring content for localization.

Experience creating content in adherence with a style guide such as the Chicago Manual of Style, Microsoft Manual of Style, ALA, AP, MLA, or ACS.

Experience with agile development processes and recurring release cycles.

Experience working with JIRA or a comparable bug tracking tool.

Experience with content management systems, including following structured authoring, content reuse, and metadata tagging guidelines.

Familiarity with content formats (HTML, XML).

Advanced skills- Influencing and persuading others

Advanced skills - User interface design training or certificate of user interface skills competence

Advanced skills - Content modelling and information architecture

Advanced skills - Understanding use of metadata for retrieving information

Advanced skills- Leading a team of writers on large scale priority project.

Candidate must have in-dept knowledge on following topics from his/her projects:

DITA/XML, Structured

GUI (User-Interface)/UI/UX (User Manuals)

Agile

MSTP/Style guide/Microsoft Manual of Style

JIRA

Leading a team

Cross-functional/Collaborate

Job description for Technical Writer

Department - Documentation

Reporting to - Lead Documentation

Qualification - Graduate

Experience - 2 to 6 years

ROLE DESCRIPTION: -

eQ Technologic's Documentation Team is looking for highly accomplished and passionate Technical Writers based in Pune, India. The person shall be responsible for the creation of technical documentation for both technical and non-technical users. This is a tremendous opportunity to contribute to our next generation product as well as strengthen technical skills and product knowledge. You must be a quick learner and have excellent communication skills.

JOB RESPONSIBILITIES: -

a. Conceptualize, research, plan and author high-quality technical documentation that meets applicable standards and is appropriate for its intended audience

b. Partner with the technical team, customers, implementation managers, and product managers to understand the requirements and provide expected deliverables

c. Study product samples, specifications documents, and mock-ups to gain an understanding of project work

d. Create and maintain the information architecture

e. Adheres to company documentation processes and style guides

REQUIRED SKILLS: -

a. Proven working experience in technical writing

b. Excellent English written communication skills

c. Strong English verbal communication skills

d. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures

e. Ability to work with cross-functional business teams

f. Ability to accept feedback and incorporate it

g. Strong working knowledge of Microsoft Office

h. Creativity and ability to think outside the box while defining sound and practical solutions

Preferred skills: -

a. Experience or background in technological areas such as databases, web technologies, networking, or programming is a plus

b. Experience on any authoring tool preferably MadCap Flare, and screen capturing tool

c. Experience in Version Control, Content Management Systems for documentation is a plus

d. Knowledge of Agile and Waterfall development methodologies will be an added advantage

Please note: By applying for this job you grant consent for your information to be processed and used by eQ Technologic for employment purposes.

Responsibilities

• Bachelor's degree in English, Technical Communications, Business, Computer Science, or a related field or equivalent experience relevant to a functional area.
• 15+ years of documentation development, or related experience.
• Good writing, analytical, and research skills
• Exposure to Telecom domain will be an advantage
• Strong communication skills
• Strong technical aptitude and the ability to work with technical teams
• Ability to administer own computer and VMs
• Working knowledge of computer applications, current technology trends
• Understanding of cloud concepts and technologies
• In-depth knowledge of DITA-based documentation using XML authoring tools (Oxygen, SDL, Jarvis, DocBuilder, HTML, and XML Authoring systems, etc.)

Expectations

• Candidates should be prepared to work intensively with engineers, support, product management and other associated teams to ensure documentation deliverables are of highest quality and available on committed timelines.
• You will be part of a geographically distributed team responsible for the technical documentation of products in our portfolio.
• Team members are expected to work independently, requiring discipline and excellent time management skills as well as the technical acumen to collaborate with our teams in US and Canada.
• Team members are required to visit office some days on a weekly basis in accordance with our business unit needs.

Build Your Career at Informatica

We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Senior Technical Writer- Bangalore, India

We're looking for an Senior Technical Writer candidate with experience in product documentation, knowledge of DITA specializations, and Agile development cycle to join our team in Bangalore.

You will report to our Manager, Documentation.

As a Senior Technical Writer, you will create product documentation, videos, and tutorials. You will work with software engineers, UX designers, product managers, and other doc team members to create great user-facing content.

Technology You'll Use

DITA, XML, style sheets, XSLT transformations

Your Role Responsibilities? Here's What You'll Do

• Write technical content that describes product functionality
• Compile and test online help
• Create project plans, maintain schedules for specific projects, and communicate documentation status to documentation manager or lead
• Develop tutorials to improve first user experience
• Work with partners to deliver meaningful error messages, useful UI strings, and develop clear terminology
• Contribute how-to articles, knowledge base articles, videos, walkthroughs, and other useful content
• Contribute to documentation team processes
• Edit own content for completeness, style, and accuracy to ensure it reflects Informatica's commitment to quality
• Collaborate on projects with other technical writers

Role Essentials

• BA/MA/BS or equivalent (engineering, technical communications, humanities, social sciences)
• 5+ years of relevant professional experience
• Excellent leadership and project management skills
• Able to quickly learn technical information
• Able to meet deadlines and help others meet them
• Able to multitask, prioritize, and follow schedules
• Able to follow documentation processes and style
• Able to understand customer requirements and incorporate them into the documentation
• Attentive to detail and accuracy, is committed to excellence, and owns and acts on quality problems

What We'd Like To See

• Knowledge of data management, big data, relational and/or No SQL database, and cloud concepts.
• Experience with DITA, XMetaL, content management systems, source control systems, Jira, and Confluence.
• Experience with Adobe Creative Cloud, video software, e-learning software, and/or Pendo.

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica Connect with LinkedIn , X , and Facebook . Informatica. Where data and AI come to life.