Job Type
Full-time
Description
COMPANY OVERVIEW: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we're a trusted partner committed to enriching spaces and creating lasting value.
JOB SUMMARY:
The Client Service Specialist serves as a key point of contact for clients, ensuring timely and accurate responses to inquiries, service requests, and issue resolution. This role requires strong communication, attention to detail, and the ability to work collaboratively across departments to deliver exceptional service and support.
Requirements
RESPONSIBILITIES & DUTIES:
Respond promptly and professionally to client inquiries via phone, email, and internal systems
Coordinate service requests and communicate status updates to clients and internal teams
Investigate and resolve client concerns or service issues, escalating when necessary
Maintain accurate records of client interactions, service requests, and resolutions
Support client onboarding and account updates by ensuring proper documentation and data accuracy
Collaborate with operations, warehouse, and billing teams to ensure client needs are met
Identify opportunities to improve client satisfaction and report feedback to leadership
Assist with reporting and administrative tasks related to client service operations
Responsible for managing order entry and fulfillment processes
QUALIFICATIONS: At least 2 years of professional experience in a customer service or client support role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office and experience using CRM or customer service software
High school diploma or equivalent required; associate's degree preferred
OTHER: All offers of employment are contingent upon a drug panel and a background check
Valid Driver's License is required
Your information will be kept confidential according to EEO guidelines
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Salary Description
$21.00 - $23.00 per hour
