- Provide first-line (level 1) technical support to clients using our drone systems and the Dhalion platform
- Troubleshoot client queries relating to drone operations, data upload and processing, and reporting
- Track and manage support queries through to resolution, and keep clients updated
- Feed customer and product feedback back into the product roadmap
- Fly commercial drone inspection missions, primarily on wind turbine blades and other large assets, as part of the Ops team
- Maintain CAA compliance, Operations Manual standards and H&S practice across deployments
- Support R&D testing of new drone hardware and software
- Act as a trainer: train and mentor other pilots on our systems and procedures
Requirements
- Certified UAV pilot (NQE qualification or equivalent), with 2+ years of commercial drone flying experience
- Experience in a client-facing role, with the ability to build rapport, manage expectations and communicate clearly across a range of stakeholders
- Strong interpersonal skills and confidence interacting with and supporting clients
- Comfortable with H&S management and Operations Manual compliance on deployments
- Full UK or EU driving licence
- UK or EU right to work
- Willing to travel for deployments and client training, with reasonable notice
- Experience flying around wind turbines or other large assets
- GWO certificates (Working at Heights, Fire, First Aid) or Authorised Technician qualification
- Experience training or mentoring pilots, technicians or clients
- Experience processing or interpreting drone inspection data and defect detection
- Wind Turbine Safety Rules (WTSR) knowledge
- Experience in a technical or customer support role, comfortable explaining technical issues to non-technical clients
- Other European language skills
- Experience designing, assembling or maintaining drones
Core Competencies
Demonstrates expertise as a Certified UAV Pilot with extensive experience in commercial drone operations, client support, and compliance with H&S management and Operations Manual standards. Proficient in training and mentoring others while effectively communicating technical information to diverse stakeholders.
Highest-signal resume keywords
- Certified UAV Pilot
- Commercial Drone Flying Experience
- Client-Facing Role Experience
- GWO Certificates
- Wind Turbine Safety Rules Knowledge
ATS Optimization Keywords
Hard Skills
- Drone Operations
- Data Upload and Processing
- Defect Detection
- Technical Support
- Drone Inspection
- Designing Drones
- Assembling Drones
- Maintaining Drones
- Training and Mentoring
- H&S Management
Soft Skills
- Interpersonal Skills
- Communication Skills
- Rapport Building
- Expectation Management
- Confidence
Certifications & Qualifications
- NQE Qualification
- GWO Certificates
- Full UK or EU Driving Licence
Industry Keywords
- CAA Compliance
- Operations Manual Standards
- Wind Turbine Inspection
- Client Training
- European Language Skills
Tools & Technologies
- Dhalion Platform
- Drone Systems
