Duration: 4+ Months with possible extension
Description:
Work with a cross-functional team using agile methodology to define user stories and UX deliverables
Influence design and product owner decisions based on UX best practices, design principles and research
Collaborate with developers to find the most effective, expedient and efficient way to implement solutions
Collect, analyze, present and action feedback and manage changes to deliverables
Present work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements)
Design
Design the visual style, interface and interaction flow of applications and experiences
Develop conceptual diagrams, wireframes, visual mockups and prototypes
Develop and maintain detailed specifications and design patterns
Gather and translate rules and assets into UX systems, programs and enterprise solutions
Prepare, manage, update and distribute UX documentation (navigational flows, wire frames, mock-ups, use cases, task flows prototypes, content, system errors, etc.)
Advocate for the user and collaborate with business owners to develop features and flows that align with the users needs
UX Research
Create research strategies based on project KPIs and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas
Design, recruit / schedule and moderate usability studies and user interviews
Project management
Provide timely status reporting (including work left to do, issues, risks) on all projects
Manage all communications necessary to get the project done including negotiating with key stakeholders
A qualified candidate should possess
Bachelors degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Strong skills in modern design and prototyping tools (Axure, Sketch, Zeplin, Flinto, Adobe CC)
Experience working closely with developers from inception through implementation in an agile environment
Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
Proven ability to collaborate effectively across disciplines, product lines, roles, geographical and time zone boundaries
Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
In-depth understanding of both qualitative and quantitative research methods
Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
Experience rapidly iterating designs to conduct user testing and to deliver to development teams
Experience in responsive, adaptive and accessible designs
Ability to manage multiple concurrent projects and communicate effectively with non-technical users
A preferred candidate should posses
Bachelors or masters degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training
5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Candidate must have experience with Native IOS & Android
A portfolio and LinkedIn must be on the candidate's resume
Collaborate with Product Owners, Product Designers and stakeholders to develop a deep understanding of business problems and advocate for user experience.
Contribute research strategies that help define and work toward product portfolio objectives and key results (OKRs).
Advocate for and perform discovery and evaluative research to reveal product insights ahead of development.
Conduct qualitative UX research using industry-standard methods such as moderated usability tests, heuristic evaluations, user interviews, contextual inquiries and competitive analyses to understand user behaviors, needs, motivations and pain points.
Perform quantitative UX research leveraging methods like surveys, clickstream analysis, eye-tracking studies, card sorting, tree testing and unmoderated usability tests to quantify user behaviors, validate design decisions and measure ease-of-use, comprehension and satisfaction.
Effectively present and communicate actionable insights to product teams based on research outcomes.
Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for.
Create, update and advocate personas, customer journey maps and service blueprints to help product teams stay organized, focused and customer centric.
Work in a self-guided Agile environment across multiple initiatives and ceremonies.
Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on. Scale UX research by building infrastructure, educating others and contributing to Research Ops.
Utilize research software / hardware (including eye tracking equipment) and participant recruitment resources.
Top 3 Skills:
Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline
Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills
Experience and understanding of SPSS, R, SQL, database queries and basic programming languages
Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms
Nice to have Skills:
Ability to present work in a clear and compelling manner to stakeholders- explain design recommendations by citing best practices, testing data or business requirements
Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles
Experience in owning and creating research strategies that help define and work toward product objectives and key results
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