ESSENTIAL JOB REQUIREMENTS
Initiates locate procedures to determine the customers' address, employment, and assets.
Obtains and processes information necessary for establishing the order.
Conducts interviews with customers receiving and paying the support.
Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.
Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
Identifies administrative and legal remedies needed for enforcement of support orders.
Maintains confidentiality and security of case information.
Provides excellent customer service to internal and external customers
Regular and timely attendance
Other duties as assigned
REQUIRED EDUCATION
High school Diploma or GED
REQUIRED EXPERIENCE
Minimum of 1 year of Customer Service experience is preferred.
Experience in human services as a case manager or child support is preferred.
Familiarity with an office environment including the use of automated systems is desired.
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