About the Job

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Client Services Specialist II - Agent Services Call Center

SGS Consulting

Nashville, Tennessee, United States

18 October 2026

Job Responsibilities: Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing. Ability to work in a fast-paced environment, handling both inbound and outbound calls. Must be organized, detail-oriented and able to document cases clearly and accurately in accordance with the program guidelines. Good communication skills are essential, both internal and external. Knowledge of Medicare benefits, enrollments and LIS assistance. Plans and organizes work assignments, set priorities and completes work with a minimum of supervision Skills: Orders Sales SuppliersWebsite NavigationCommission InquiriesHealthcare Experience - Medicare ExperienceCall center and Sales Support - Product Knowledge and Sale Education/Experience: Associates degree in related field or equivalent experience is required. #J-18808-Ljbffr