About the Job

Director of Operations & Client Services (Graphics Exp Req)

Location: On-site in Irving, TX or Las Vegas, NV

Salary: Competitive Salary + Benefits

Benefits: Medical, Dental, Vision, 401k, Holidays, PTO

Job Type: Full-Time

Typical Hours: ~ 50 hours/ week, with extended hours during peak production periods

Travel: Up to 25% annually

Sponsorship: Not Available

Relocation Assistance: Available

Director of Operations & Client Services Description

Our client, a trade show and exhibit solutions company, is looking for a Director of Operations & Client Services to strengthen project execution, improve the customer experience, and build scalable processes across multiple locations. Reporting to the VP of Project Management, you'll lead graphics operations, resolve complex project and production challenges, and establish consistent workflows that improve quality, on-time delivery, and operational efficiency.

This is an opportunity to build a playbook, solve meaningful business challenges, and directly influence the company's next stage of growth, with the freedom to create and improve processes in a profitable, growing business.

Director of Operations & Client Services Responsibilities

Lead and develop the graphics teams across multiple locations and time zones

Oversee graphics projects from file preparation through production, delivery, and show-site execution

Identify workflow bottlenecks, resolve quality issues, and improve on-time delivery while reducing reprints, rework, and rush costs

Manage customer escalations with clear communication, practical solutions, and a strong focus on customer satisfaction

Help establish the systems, processes, and operating procedures needed to support the company's continued growth in project volume.

Establish performance metrics to support consistency, accountability, and growth

Propose solutions and drive them forward independently, partnering with the VP of Project Management rather than waiting for direction

Director of Operations & Client Services Qualifications

7+ years of experience in project management, client services, or operations required

5+ years of team leadership experience required

Experience with distributed teams and deadline-driven operations required

Proven ability to resolve escalations, troubleshoot operational challenges, and communicate effectively with customers and internal stakeholders required

Working knowledge of large-format graphics or print production, including file preparation, sizing, color matching, materials, and quality control required