Capgemini is seeking a Telecommunications Operations Analyst/Administrator to support day-to-day telephony administration and incident response. The role centers on MACD across CUCM, Unity Connection, and UCCE, with responsibility for user provisioning, extensions, and voicemail management.
You will ensure accurate configurations, maintain runbooks, and handle incidents within SLA, escalating complex issues as needed. This is a hands-on role in a Cisco-driven telephony environment.
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