Benefits:
Health insurance
Opportunity for advancement
Paid time off
Position Summary:
Responsible for animal care and client services
Essential Duties and Functions:
Animal Care
Provide adequate food and water to shelter animals daily
Monitor animals and immediately report health or behavior abnormalities to supervisor
Participate in stress and disease reduction efforts through purposeful and compassionate handling and placement of animals in the shelter environment
Perform animal bathing and basic grooming
Assist with animal intake, evaluation, and treatment
Create and maintain necessary animal records, perform data entry
Ability to drive pets to and from the vet/events
Facility Care
Follow established disease control protocols to daily clean, disinfect, and maintain shelter kennels and general area
Operate laundry and dishwashing equipment
Restock cleaning areas with supplies and equipment
Maintain equipment in working condition, report equipment or supply needs to supervisor
Maintain work and general areas in an organized manner
People Care:
Cultivate positive client ,volunteer and coworker relations through professional, courteous, and educational interactions
Assist clients with animal adoption process; facilitates client/animal interactions to insure a safe and pleasant experience
Process adoptions using shelter software (petpoint)
Answer adoption requests and questions through email responses.
Practice and encourage the humane treatment of animals
Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs, and events
Promote donation and giving opportunities as appropriate
Work cooperatively with all volunteers, recognizing the talent and commitment they bring to the Society
Safety:
Ensure a safe work environment; following all safety guidelines, including PPE, and modeling safe work practice
Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk
Physical Requirements and Work Environment:
Work is performed in a kennel/shelter setting and outdoors
Frequent bending, reaching, kneeling, climbing stairs, walking and, standing on feet 8-10 hours per day while performing job functions
Exposure to disinfectant solutions when cleaningExposure to various weather conditions when working outdoors
Subject to animal bites and scratches while handling animals of questionable temperament
Occasional lifting of up to 50 pounds with reasonable accommodations
Consistently exposed to animals and animal allergens under conditions with limited alterations available
Tetanus inoculation is recommended
Reporting Relationships and Contacts:
Reports to Operations Supervisor/Operations Manager
Mentors and monitors volunteers/community service workers
Qualifications (Required):
High school diploma or equivalent
Customer service experience
Available to work weekends, holiday shifts, and overtime as needed
Driver’s License with a good driving record
Knowledge, Skills, and Abilities:
Commitment to the mission, values, goals, and success of DFW Humane Society
Highly motivated, outgoing, polite, and professional manner
Team player, able to work in a fast-pace environment and multi-task
Compassion for animals, comfortable working in the shelter environment and willing to accommodate animals in the work place
Knowledge of animal breeds and behavior helpful
Computer skills in a Windows environment
Ability to learn various computer programs including our shelter software (petpoint)
Good writing and verbal communication skills
This job description reflects the assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
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