Canteen One Job Opportunity
Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Canteen One offers a variety of career opportunities, including:
Customer Service
Accounts Receivable / Consolidation Services
Finance / Accounting
Client & Account Management
Vendor Relations / Operations
Information Technology
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Job Summary
The Client Services Manager has direct customer service contact with our clients in support of our vending programs by analyzing business performance and developing and executing new programs. This position assists in operational set-up, expediting day-to-day service problems, preparing Executive Summaries, proformas, conducting financial analyses, and making recommendations to improve profitability. The goal is to provide outstanding service to our customers that builds and sustains long-term relationships, resulting in high customer satisfaction and contract renewals and extensions.
Essential Duties & Responsibilities
Assure accurate and timely financial reporting
Inspect reports and summaries to look for possible gaps
Perform ongoing analysis of the portfolio of business managed by analyzing vendor, client, and Canteen One financial performance
Make recommendations and present information to the corporate client's contact
Assure accurate financial expectations for renewals/bids in working with the Sales group
Facilitate meetings with internal resources to address issues
Build, maintain, and sustain relationships with clients
Have quarterly meetings and business reviews with all top 20 customers
Serve as a communication point for all of Canteen One and ensure all relevant information is facilitated throughout the entire Canteen One organization
Qualifications
Bachelor's degree with a minimum of three years of service business/account management experience required, or a high school diploma with two years post-secondary education with an equivalent of five years of service business experience with three years in account management
Proven financial analysis skill set
Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation required
Demonstrated ability to use both analytical and intuitive judgment and sound decision-making in interpreting, developing, and applying new methods and policies that affect the business
Proven ability to work independently and to grow and maintain long-term positive internal and external work relationships
Demonstrated ability to prepare, analyze, and present business reviews to Client contacts that explain our programs in detail and make recommendations for additional growth opportunities
Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements
High level of proficiency in Excel, Word, and Outlook required
PowerPoint software experience preferred
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Associates at Canteen One are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.
