About the Job

Job Opportunity: Service Coordinator in Chelmsford

Salary: £15.00 per hour

Hours: Monday to Friday, 9am to 5pm, with a one hour paid lunch break

Are you an enthusiastic and organised individual looking to make an impact in the utilities sector? Our client, a forward-thinking organisation based in Chelmsford, is seeking a dedicated Service Coordinator to join their dynamic team. This is a fantastic opportunity to play a pivotal role in ensuring seamless service delivery and customer satisfaction.

About the Organisation

Our client prides itself on delivering top-notch utilities services while fostering a supportive and collaborative work environment. With a commitment to innovation and excellence, the organisation is looking for someone who shares their values and dedication to outstanding service.

Key Responsibilities

• Coordinating service requests and scheduling appointments to meet customer needs.
• Liaising with engineers, contractors, and customers to facilitate smooth operations.
• Maintaining accurate records of service requests and customer interactions.
• Supporting the team with administrative tasks to enhance workflow.
• Providing exceptional customer service, addressing inquiries and concerns promptly.
• Monitoring service delivery performance and identifying areas for improvement.

What Our Client is Looking For

• Previous experience in a coordination or administrative role, preferably within the utilities or service sector.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Excellent communication skills, both verbal and written, to engage effectively with customers and team members.
• A proactive and solution-oriented mindset, with the ability to think on your feet.
• Proficiency in Microsoft Office Suite and experience with scheduling software.
• A commitment to delivering exceptional customer service and enhancing customer satisfaction.

Why Join Our Client

• 22 days' annual leave, plus bank holidays
• Potential to work from home one or two days per week
• Company mobile phone and contract, paid for by the company
• Company laptop
• Private medical insurance

If you are ready to take the next step in your career and make a meaningful impact in the utilities industry, this could be the perfect opportunity for you.

Note: Only shortlisted candidates will be contacted.

Our client is an equal opportunity employer and values diversity in the workplace.

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