About the Job

Arizona State University in Tempe is seeking an IT Helpdesk Coordinator 2 Non-Exempt to assist customers with technical troubleshooting and documentation, supporting the university's technology goals. You will monitor a ticketing system, respond to inquiries by phone, email, and chat, and escalate issues as needed. The role requires a high school diploma with two years of related experience, understanding of Windows and/or Mac, and experience in a high-volume call center. #J-18808-Ljbffr