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Synergy Services
New York, New York, United States
4 November 2026
Synergy is seeking a dynamic Incident Management Team Manager to lead enterprise IT support and ensure timely incident resolution across federal portfolios. You will champion ITSM best practices, drive continuous improvement, and manage Tier 2/3 technicians in a fast-paced, high-standards environment.
The role emphasizes SLA adherence, incident lifecycle oversight, and proactive reporting to federal stakeholders, with remote work options and a strong focus on automation and training.
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