About the Job

Client Engagement Services

Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders across Gartner to coordinate requests with Gartner Business & Technology Insights Analysts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive.

In the role of CES Specialist, you will act as a connector between internal and external Clients and the Gartner Analyst community to problem solve around our clients most pressing technology and business-related questions and problems.

Responsibilities include:

• Interpreting client needs and identifying the most relevant Gartner Analyst to fulfill the request
• Providing research and resources to business leaders to help improve their businesses
• Partnering with internal stakeholders on client needs
• Reading industry research and developing understanding of complex topics
• Providing executive level customer service
• Building strong working relationships with the Gartner Business & Technology Insights Analyst community and receiving unlimited access to all Gartner research content

Requirements include:

• Bachelor's degree and/or equivalent customer service experience
• Experience in proactive problem solving with complex scenarios
• Strong time management and organizational skills
• Analytical mindset
• Strong business acumen
• Great written and verbal (live) communication skills, able to adjust style based on audience

Ideal candidates are:

• Technologically savvy: able to quickly learn new systems and tools
• Works well in team environment
• Growth mindset with self-starter attitude
• Strong interest in business and technology along with a willingness to learn

Kindly share resume with answers: Q1: Which year you completed Bachelors and in which stream Q2: How many years of exp in Client Engagement, Account Executive. Q3: How soon you are ready to start and how far you live from Irving TX