Desktop Support Technician At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Jacksonville, FL and provide end-user support. This technician will be required to work rotations on call. Duties and Responsibilities: Be able to account for work using visual task board, ServiceNow Ticket System, and during regular team stand up meetings Repair, test, image, and clean PC's, laptop, monitors, printers, and other related hardware Maintain, analyze, and troubleshoot software and computer peripherals Ability to setup, configure, and add all hardware Experience with asset management Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes Assure that all tickets requiring follow up work and / or calls receive appropriate attention Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment Perform backup, recovery, and security procedures both planned or during emergency Follow established procedures to detect, diagnose, and accurately report outage of critical site applications Assist with diagnoses of network hardware and performance problems Perform approved installation, configuration, and maintenance of physical network Perform network system administration task both planned or during emergency Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site Back up and burn end user data Assist in developing and documenting improvements to current processes Assist other coworkers in resolution of end users' technical issues across the program Assist Site Leader in the execution of established processes and escalations
