About the Job

Role: IT Business Analyst (Microsoft Dynamics)

Type: 6 Month FTC

Location: London or Northampton

Set up in 2017 and funded by Blackstone and Regis to help address the housing crisis in the UK, Sage Homes has now delivered more than 21,000 homes all of which are affordable. A further 2,500 new homes are in our construction pipeline.

About the role:

We are looking for an experienced IT Business Analyst with Microsoft Dynamics CRM to support the delivery of technology change initiatives across the business. Working with stakeholders and technical teams, you will gather and document requirements, map business processes, support solution design, and help ensure successful project delivery.

The role is based in our Northampton office with hybrid working arrangements of three days per week in the office and two days from home, if required.

Key Responsibilities

• Gather, analyse, and document business requirements
• Create and maintain BPMN process maps
• Develop Personas, Epics, User Stories, and Acceptance Criteria
• Facilitate workshops and requirements-gathering sessions
• Support the design and delivery of IT solutions, particularly within Sage and Microsoft Dynamics 365
• Review test cases and results to ensure alignment with business requirements
• Produce project documentation, status reports, and user sign-off materials
• Assist with testing, deployment, training, and business readiness activities

About you

• Strong Business Analysis experience within technology change projects
• Microsoft Dynamics 365 Customer Engagement(CRM), Field Service, and Customer Insights experience
• Experience delivering projects using Agile and Waterfall methodologies
• BPMN process modelling expertise
• Proven experience writing requirements, User Stories, Epics, and Acceptance Criteria
• Testing experience, including creating and executing test cases
• Extensive stakeholder engagement and workshop facilitation experience
• Ability to create business domain models and process diagrams
• Advanced Microsoft Excel, Word, and PowerPoint skills
• Test planning and management
• Systems integration and migration experience
• BCS Business Analysis certification or equivalent
• Deployment planning experience
• MS SQL querying skills

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This may include internally and externally delivered development programmes and for permanent colleagues, opportunities to study for professional accreditations and qualifications.

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Workplace Pension - matching personal contributions up to 5%