STI in Raleigh, NC is seeking an Incident and Problem Manager to oversee incident management and root cause analysis within the ITSM framework. The role coordinates major incidents, escalations, post-mortems, and works with service owners and customers to set and meet incident resolution SLAs.
Candidates should have 4-6 years in incident management, ITIL knowledge, ServiceNow experience, MS Office, and strong communication across leadership levels.
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