CGS Federal in Charlotte, NC is seeking a Senior Help Desk Technician to provide Level 1 and 2 support for the EOUSA environment, assisting senior management and staff with software and hardware issues. The role requires hands‑on troubleshooting, desk‑side training, and documentation to ensure reliable service delivery.
The position emphasizes ITIL‑driven incident logging, proactive reporting, room/AV setup for meetings, and collaboration with cross‑functional teams to maintain secure, efficient
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