Information Technology Manager, SAS ComputingThe School of Arts and Sciences Information Technology department is hiring an IT Manager to supervise three local support providers, manage IT projects across a broad range of SAS departments, and provide direct user support for complex needs and projects.The University of Pennsylvania School of Arts and Sciences forms the foundation of the scholarly excellence that has established Penn as one of the world's leading research universities. We teach students across all 12 Penn schools, and our academic departments span the reach from anthropology and biology to sociology and South Asian studies.Penn's School of Arts and Sciences (SAS) is world-renowned for exceptional faculty, innovative research, and top-tier degree programs. SAS Computing is seeking an IT Manager to join our computing team in providing excellent support to our faculty, staff, and students.Primary responsibilities include supervising three local support providers, providing direct user support for complex needs and issues, and managing computing projects across a variety of departments and centers.As the Manager of the FBH IT team, this position has an important role in providing leadership, guidance, and hands-on support to a team of three employees. Their primary responsibility will be to ensure the delivery of exceptional IT services to faculty and staff.Additionally, the IT Manager oversees the integration of the FBH team into broader school-wide IT initiatives, ensuring clear communication of objectives and timely achievement of deadlines. This includes involvement in projects such as information security initiatives, operating system upgrades, and software deployments.The IT Manager is also directly involved in providing advanced technical support to clients, especially in cases where expertise and sensitivity are necessary. They also actively participate in SAS Computing teams, including the LSP managers team, where they provide updates on ongoing projects and offer support to peers in their respective roles. They are encouraged to join additional teams based on personal interests and expertise.Required: Bachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience. Excellent customer service skills. Excellent written and verbal communication skills. Proficiency in troubleshooting Mac and Windows OSes, mobile devices, classroom A/V issues. Working knowledge of information security best practices. Ability to support users at different levels of technical competency/comfort. Ability to manage complex projects and ensure compliance with deadlines. Excellent supervisory skills, including attention to staff's growth and development. Preferred: Experience with enterprise system management. Experience with ticketing system(s).Job Location - City, State: Philadelphia, PennsylvaniaDepartment / School: School of Arts and SciencesPay Range: $84,961.00 - $87,000.00 Annual RateSalary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.Equal Opportunity Statement: The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.University BenefitsHealth, Life, and Flexible Spending AccountsTuitionRetirementTime Away from WorkLong-Term Care InsuranceWellness and Work-life ResourcesProfessional and Personal DevelopmentUniversity ResourcesDiscounts and Special ServicesFlexible Work HoursPenn Home Ownership ServicesAdoption Assistance
