Imperial USA is in search of enthusiastic and upbeat Customer Service Specialist to join our team in Charlotte, North Carolina ! In this role, you will be working closely with customers and coordinating sales efforts.
How we invest in you: Health insurance
Employeediscounts on our products
Stable company with steady growth
Growth opportunities
Pay: $60,000 – $70,000/year – negotiable based on experience
Schedule: Monday to Friday
In office
The right candidate will have: Customer focused, friendly, and upbeat
Detailed oriented, exercising active listening skills
Effective oral and written communication skills
The ability to work independently and meet deadlines
Desire to learn, develop and surpass expectations
What you’ll be doing: Quickly and professionally answer inbound calls and taking customers’ orders
Listen and respond attentively to customers' needs
Process orders accurately and coordinate with team members
Accurately enter data information from calls and set realistic expectations
Problem solve and provide solutions
About Us: For 32 years, Imperial USA has been a fast-growing importer and wholesale distributor of commercial door hardware, hollow metal doors, and frames, serving distributors and major retail partners nationwide.
Health insurance
401(k)
Other
Flexible work from home options available.
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