About the Job

End Date Wednesday 30 September 2026 Salary Range £26,200 - £27,530 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share

Job Description Summary This is a full time, permanent role based in Basildon, Essex.

Job Description JOB TITLE: Client Services Advisor - Cardnet, Customer Services and Paypoint

SALARY: £26,200

LOCATION(S): Basildon, Essex

HOURS: Full-time, 35 hours

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Basildon office.

Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing:

Cardnet is our payment system offered by us that allows businesses to accept card payments through various channels. It provides solutions for both in-person (POS terminals) and online payments. We also offer solutions for over-the-phone payments that can be integrated with e-commerce platforms.

In this role, you’ll:

• Onboarding new merchants
• Provide an excellent service to new and existing Cardnet merchants
• Handle enquiries and complaints received from our merchants at first touch in accordance with given procedures and timescales.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• Customer service experience / knowledge
• Attention to detail and right first-time attitude
• Good telephone and communication skills
• Being able to work as part of a team
• Good time management.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

Should you wish to contact us for any reason, please email us at: careers@lloydsbanking.com

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.