This employee increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, and uses company resources, policies, and procedures to provide complete, accurate data.
Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness
Job Responsibilities:
Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
Resolves customer concerns by providing appropriate information regarding products and services
Records customer information and maintains database by obtaining, entering, and verifying required data
Adheres to compliance policies, procedures, and standards
Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
Provides customer follow-up as required
Contributes to departmental objectives by accomplishing required contact and sales results
Qualifications.
Medical industry knowledge beneficial
Must type at least 25-30 words per minute
Education and Experience:
Graduate from an accredited high school
Physical Demands:
The employee must occasionally lift and/or move up to 10 pounds.
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