Business Analyst/Technical Writer ECS is seeking a Business Analyst/Technical Writer to work in Quantico, VA. Are you ready to play a crucial role in supporting cutting-edge technology for federal law enforcement and scientific organizations? ECS is seeking a highly skilled and motivated Business Analyst/Tech Writer to help define and steer solutions and process improvements for our customers and teams. The scope of this program is to enhance enterprise IT services and solutions for our FBI customer to provide best-in-class end-user support. We drive improvements in the operations, management, maintenance and integration of services across multiple networks, systems, and applications to enable and enhance mission operations for law enforcement capabilities. The program may also expand to include cloud services and application development in the future. The ideal candidate will be a fast learner, able to effectively engage resources and work across teams to decompose large, complex problems into workable solutions. An aptitude for learning and strategic planning, and the ability to effectively communicate at all levels of the organization, are a must. Responsibilities include but are not limited to:
Interacting with stakeholders including the federal government unit representatives, governance, and ECS service desk, operations, and engineering teams to understand the needs of end users and the enterprise
Develop presentation materials for executive-level briefings to explain program, status, issues, requirements, justification and impact of proposed resourcing
Collaborate with Configuration Management to audit Azure DevOps and Jira, provide quality assurance support to ensure proper linkages and entries, and collaborate with the team to resolve issues
Collaborate with other teams to understand how production system changes may affect development and testing efforts
Decomposing functional requirements into appropriate Kanban cards or scrum units (e.g., Epics, Features, User Stories)
Develop acceptance test criteria (ATC) as appropriate to fully validate delivered functionality
Facilitate scrum ceremonies and improve Agile practices throughout iterative releases
Coordinate monthly/sprint reporting and communication
Support software testing, including executing test scripts as needed
Support continuous innovation by implementing the best practices to improve technology, tools, and processes to increase team efficiency and technical execution
Track, communicate, and report on issues and risks using reporting guidelines
Train end users on new solutions and processes
Salary Range: $80,000 - $130,000 Required Skills
US citizenship with Top Secret clearance
A minimum of five years' experience analyzing and documenting complex systems and applications
Experience collaborating with customer representatives, program management, and quality managers to define and document requirements in small increments
Experience creating and maintaining and knowledge bases and document repositories
Experience creating and maintaining end-user documentation including Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), process documentation, and other training materials
Experience conducting Subject Matter Expert (SME) interviews to convert technical knowledge into clear documentation
Experience establishing and maintain documentation templates, style guides, and writing standards
Demonstrated multi-tasking ability, problem solving skills, and a consistent record of on time delivery and customer service
Strong attention to detail and quality control practices when reviewing material for technical accuracy
Experience writing Acceptance Criteria for user stories to define system functionality
Excellent written and oral communication skills
Demonstrated aptitude for working in a fast-paced, dynamic, matrixed work environment
Ability to elicit and shape work requirements, as well as decompose complex challenges into actionable plans based on an understanding of higher-level objectives
Excellent communication, collaboration, and relationship-building skills, including customer and employee engagement and the ability to translate complex technical concepts into plain English
Desired Skills
Experience maintaining a backlog for an Agile/Scrum team
Experience decomposing features into user stories
Experience supporting the US Department of Justice or scientific laboratories
Experience in project management or managing a scrum team
Working knowledge of Atlassian, Microsoft, and Adobe products including Jira, Confluence, SharePoint, Word, and Teams
Ability to conduct solution demonstrations to the client in a large group setting
Demonstrated experience successfully leading, planning, initiating, coordinating, and executing special projects and programs of varying scope and complexity
Expertise effectively interacting with personnel involved in policy, technical, operational, and program management work
Experience advising on policy and program requirements, including options for implementation and/or change
Experience implementing corrective actions
Experience supporting Operations and Maintenance (O&M) functions
Business process analysis
Management and planning capabilities
Ability to develop and update program management plans and roadmaps
Experience creating content for and supporting Program Management Review (PMR) sessions
Experience supporting contracting actions, including requisitions
ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
Meet the challenge. Make a difference with Everforth ECS! group id: 10112231A
