Lead Client Service Representative
Desert Tails Animal Clinic is seeking a Lead Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.
In this leadership role, you will guide the front office team and take charge of directing the overall clinic workflow, ensuring a seamless and efficient process for both clients and staff. You'll be responsible for overseeing the flow of appointments, managing scheduling with precision, and providing compassionate, professional customer service at every interaction. A key part of your role will involve training and developing team members, helping them grow while ensuring they clearly understand their daily responsibilities and tasks are completed on time. You'll create a supportive environment by offering constructive feedback, encouraging open communication, and fostering collaboration. Your ability to lead by example, maintain a team-oriented atmosphere, and stay attentive to details will be essential to the success of the clinic.
Schedule and compensation:
Compensation: $21 - 22 per hour, for each hour worked
This is a flexible full-time position, with a 4/10 schedule and availability needed Monday-Saturday. Alternating Saturdays
Full-time Benefits Package*:
Health package: Medical, dental, and vision insurance
Life insurance and disability
Employee Assistance Program (EAP)
401k with company match
Paid time off in accordance with site policy and applicable law
Personal pet discount
*Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
3+ years of experience in a customer service, or veterinary reception role
Previous veterinary receptionist or healthcare-related front-desk experience required
Proficiency in the following skills:
Ability to manage a multi-phone line system while assisting in-person clients
Experience working with veterinary practice management software, especially Avimark, preferred
Exceptional verbal and written communication skills
Lead the front office team and direct clinic workflow
Assist with training and developing team members
Ensuring daily assignments are understood and completed
Comfortable delivering feedback to team members and inviting collaboration
Positive attitude and willingness to collaborate with a team
Ability to remain calm, professional and solution-oriented during busy periods
Why choose Desert Tails Animal Clinic?
Desert Tails Animal Clinic is a 3-doctor small-animal practice with 2 credentialed technicians caring for dogs and cats. The hospital has 3 exam rooms and offers digital X-ray, digital dental radiography, ultrasound, and laser therapy. Case exposure is primarily general practice, with spay/neuter procedures, cystotomies, gastro procedures, splenectomies, laceration repairs, and tumor removals. The practice has a relaxed, 'country doctor' feel, making it a fit for someone who enjoys a close-knit environment and broad GP medicine. Located in Scottsdale, the hospital offers access to hiking, dining, shopping, arts, resorts, and the beauty of the Sonoran Desert.
