Position Overview Lead, User Intelligence Research Lead – Hybrid (3 days onsite). Capital One’s Experience Design organization builds memorable customer and associate experiences. This individual contributor role accelerates learning velocity by supporting a structured, systems‑oriented human intelligence system.
Responsibilities Plan and conduct connected studies to build cumulative user intelligence for product teams.
Utilize AI agents, research platforms, and existing intelligence repositories to enable rapid testing in the product development lifecycle.
Partner with research ops to provide product teams access to users and maximize empathy.
Collaborate with CX, data scientists, analysts, and designers to identify domain‑specific UX metrics and analyze behavioral data to inform product decisions.
Triangulate behavioral analytics, quantitative data, and qualitative insights to produce actionable research insights.
Leadership Competencies Results Focus – Own the research learning agenda and decision‑making.
Influence – Act as a subject matter expert to inspire adoption of research methodologies.
Collaboration – Build productive partnerships across analysts, design, product, and engineering.
Communication – Translate complex data findings into compelling narratives for senior stakeholders.
Qualifications At least 3 years of professional experience in User Experience Research, Data Science, or Customer Experience Research.
At least 3 years of experience aggregating, collecting, and analyzing quantitative and qualitative data.
At least 2 years of experience leading complex, multi‑stakeholder research projects or programs.
Preferred – 4+ years in User Intelligence, Human Factors, or behavioral data analysis.
Preferred – Experience conducting structured, quantitative Jobs‑to‑Be‑Done studies and building automated research workflows.
Preferred – Proven triangulation of multiple data sources to inform product roadmaps.
Preferred – Advanced degree in Human Factors, HCI, Statistics, Data Science, or Behavioral Economics.
EEO Statement Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.
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