Helpdesk Support Specialist
TransPerfect Connect is seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist. This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral, and contribute to a highly productive team environment.
Responsibilities:
Resolve Helpdesk tickets and provide on-site support daily
Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams
Installing, configuring, support desktops, laptops, printers, and other peripheral
Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
Create and maintain knowledge base documentation
Provide on-call support as scheduled
About You:
Knowledge/Skills/Abilities:
Hardware: desktop, laptop
OS: Windows 10 / 11, Mac OS
Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team
Tier 1 network support TCP/IP, WiFi, DHCP, DNS, Cabling, etc.
Basic Knowledge of supporting mobile devices and app
Basic Knowledge of virus and malware removal techniques
Attention to detail
Ability to multitask in a dynamic, fast-paced environment
Ability to work in a team-oriented, collaborative environment
Communicate effectively both oral and in writing
Exceptional customer service orientation
The ability to lift up to 50 lbs
Your experience includes:
Minimum of High School diploma, Associate or Bachelor's degree in Information technology or related field preferred
2+ years of IT related work experience
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus
VOIP experience preferred
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
