About the Job

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Senior IT Help Desk Engineer - ITIL & End-User Training

CGS Federal

Baltimore, Maryland, United States

6 November 2026

CGS Federal is seeking a Senior Help Desk Technician to provide Level 1 and 2 PC support for the EOUSA, including senior management and attorneys. The role covers end-user hardware, software, accounts, and procedural documentation within a government environment. The candidate will be part of the Help Desk team, responsible for incident logging, reporting, and ITIL-aligned practices, with opportunities for professional growth and a comprehensive benefits package. #J-18808-Ljbffr